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I have been a loyal Holiday Inn customer for decades. I booked a stay at this hotel for seven nights, a king "suite" at a reasonable $98 a night plus tax. Upon check in the lobby was nice, the staff courteous, and our initial impression...More
Thank Richard A
Response from IHGService, Guest Relations Manager at Holiday Inn Phoenix - Mesa/ChandlerResponded yesterday
Hello Richard A,
Thank you for letting us know about your experience and choosing to stay with us.
It's quite frustrating to learn that we did not live up to your expectations because of the condition of our property and the cleanliness of our rooms....More
This is a very spacious hotel which is in the process of renovation, everything was excellent for our stay, a fabulous room and it was very clean and well kept. The pool area was wonderful and inviting. Very well kept and enjoyable to use. The...More
For the price and location this hotel is very reasonable. Decent pool area and the food was actually good. The main reason this hotel for me is only worth three stars is because I don’t feel it is maintained or well cleaned. I found a...More
Response from IHGService, Guest Relations Manager at Holiday Inn Phoenix - Mesa/ChandlerResponded 2 weeks ago
Hi there, David S!
I came across your review, and while I'm happy with your positive words on our pool and food options, I'm disappointed to see that you only had an average stay due to the inadequate conditions of your rooms. I get your...More
The rooms are a little outdated but under renovation. The lobby is nice and the rooms comfortable. The bathroom was in need of update. The gym was suitable with treadmills and elliptical. The pool looked nice as well.More
Thank jonathan m
Response from IHGService, Guest Relations Manager at Holiday Inn Phoenix - Mesa/ChandlerResponded 5 October 2018
Hi jonathan m,
Your feedback made our day, thanks for your recent overnight! We want to provide homey accommodations and I'm glad you found our rooms comfortable. It's also great that you found our gym and pool facilities to your liking! On the downside, I'm...More
The staff at the front desk when we checked in was great. I did not interact with any other staff during our one night stay. My kids enjoyed the breakfast, the pool seemed nice but due to our schedule while there we were not able...More
We serve breakfast and dinner in our Red Stone Restaurant. Breakfast is not free however can be purchased as part of a package with your room rate. Our Best for Breakfast package is a popular choice. We offer a full buffet... More
We serve breakfast and dinner in our Red Stone Restaurant. Breakfast is not free however can be purchased as part of a package with your room rate. Our Best for Breakfast package is a popular choice. We offer a full buffet and a menu for breakfast. We also serve delicious entrees in our restaurant for dinner. If you prefer to go to a restaurant outside of the hotel, we have a list of restaurants in the area available at the Front Desk. We hope to see you soon!