Best Western Grandma's Feather Bed
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Best Western Grandma's Feather Bed

Stairs to Sleep
Traveller (111)
Guest Room
Room & Suite (78)
Made to order breakfast
Dining (9)

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About

4.5
#1 of 16 hotels in Juneau
4.5 of 5 bubbles
Location
4.8 of 5 bubbles
Cleanliness
4.7 of 5 bubbles
Service
4.5 of 5 bubbles
Value
Located in Juneau,AK, the Best Western Grandma's Feather Bed is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Hot bath
Free breakfast
Bicycle rental
Free airport transportation
Business Centre with Internet Access
Spa
Parking
Wifi
Restaurant
Breakfast buffet
Vending machine
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Baggage storage
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Room features
Fireplace
Housekeeping
Room service
Sofa
Coffee / tea maker
Refrigerator
Flatscreen TV
Complimentary toiletries
VIP room facilities
Iron
Wake-up service / alarm clock
Hair dryer
Room types
Bridal suite
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Business
Boutique
Languages Spoken
English, Spanish, Filipino
Hotel links
Special Offer:Book Now! Stay 3 Nights Get 10,000 Bonus Points!

Location

2358 Mendenhall Loop Rd, Juneau, AK 99801
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 64 out of 100
64
Juneau Intl Airport
Excursion Inlet Seaplane Base Airport
50.6 km
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485Reviews8Q+A96Room tips

Reviews
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Detailed Reviews
FT_FlyinHawaiian wrote a review Jul 2023
New York City, New York145 contributions168 helpful votes
+1
Hotel's Favourite
5.0 of 5 bubbles
I'm a frequent traveler; I spend about 70 nights a year in hotel rooms. My travel plans required two one-night stays near the JNU airport and I decided to split my stays between the two Best Westerns. I'll post a separate review of the Country Lane Inn.

This is an interesting property - an old two-story Victorian house converted into a hotel that's more like a Bed and Breakfast. I booked a Queen Room Whirlpool as that what was the cheapest when I made my reservation last October (I know summer/cruise season in Juneau is peak, so wanted to lock in a reasonable rate). My room was on the second floor; note that there's no elevators so one must carry any luggage up the stairs. The room was immaculate and showed no sigs of wear and tear. I was very much impressed with this; it shows that the management of this property is on top of things and concerned about their guests' experience. Kudos for that.

The large whirlpool bathtub was really nice after a 14 hour travel day from NYC. I didn't turn on the jets, but my weary bones were much happier after a long soak.

Nice dorm fridge, small microwave, and Keurig machine in the room, along with a small sitting table for two. My welcome amenity for my Platinum status was two bottles of Kirkland water, two Kirkland nut bars, and an eye mask (helps with the bright Alaska evenings and early mornings). Very friendly staff (Cody and Nina). I didn't partake of the free breakfast, but my understanding is that given the limited seating in the breakfast area, guests are encouraged to place to-go orders and eat in the rooms. No issues finding a parking space in the lot.

If I am ever in Juneau again, I would make this my first choice of where to stay.
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Date of stay: July 2023
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled solo
Room Tip: Ask for a room on the first floor if you are not up to carrying your luggage up and down stairs.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bruce L wrote a review Sept 2021
3 contributions
5.0 of 5 bubbles
My husband and I stayed at Grandma's Feather Bed while visiting Juneau for four nights. The hotel staff was friendly and helpful during our stay. Breakfast was included with the price of our room. Due to COVID-19, we were given two choices and we could select the time we wanted the breakfast delivered to our room. It was delivered to us hot and on time. The room was large with a queen sized bed and included a small refrigerator as well as a table and chairs for our meals. Our only complaint about the room was that it had windows with wood blinds on one wall that shared the hallway. The light had to be kept on in the hall for guests and it could be seen through the blinds. Other than that, the room was very clean and the bedding was comfortable. On our second stay a week later, we had a different room and did not have the light problem. If you stay at this hotel, you should have a rental car if you plan to visit the Mendenhal glacier and the city of Juneau. It is located close to the airport, which is about halfway between the city and the glacier. We knew this when we made our reservations, so we were prepared and rented a car. I would definitely recommend this hotel.
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Review collected in partnership with Best Western
Date of stay: August 2021
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tisa B wrote a review Nov 2021
1 contribution
5.0 of 5 bubbles
Thank you for being a haven for a relaxing stay in Juneau. My husband and I are commercial fisherman. We surely appreciated our stay here. One of the only hotels in Juneau that I felt safe in. The staff were great. Breakfast was perfect~ breakfast burritos and pancakes via room service. Laundry could be done at their sister property down the street at a very reasonable price. Finally, can I just say the featherbed is so comfortable...what a way to start off thanksgiving, watching football in complete comfort.
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Date of stay: November 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
steve100 wrote a review Jul 2020
Fort Collins, Colorado110 contributions170 helpful votes
3.0 of 5 bubbles
After my stay I had to go back and reread the past comments to see if I had missed something in the reviews trying to see why mine was much different that others who had posted.

It started off poorly with several main issues. I called 2 weeks prior to ask about the laundry availability. The person who answered said he was new on the job and didn't know and no one was around to ask.

I pre-requested a quiet room and got room 131. It's located closest to the front entrance, near the staff closet and breakfast area. She pointed to the room and I knew this was going to be less than good. And of course it was. The staff supply closet is inches from the room door. Needless to say it was noisy. The couple or large family above our room sounded incredibly loud until late night and starting at 0500 on all mornings.

Second. The web site states there is on site fish freezer locker available. I arrived with 3 boxes of fish to keep frozen. The attendant said the locker was not open and to take the fish back to the airport freezer. I left and couldn't find it and returned and she called and found that it was not open either. I'm starting to get nervous about my thawing fish.. After several phone calls, she found a near by hotel with a working freezer.... $120 for 3 boxes for 4 days. When I returned from the second trip to drop off the fish she said the owner would refund $40. That did't happen then or at check out.

The hot water did't work on the main bathroom sink. I told the front desk and it took over 2 days for them to finally tell me that the cold and hot was accidentally reversed.

The good
The bed was very comfortable. The bath/shower was very big... Oddly, you walk into the bathroom from the door in room 131.
The breakfast was great! Hot and plentiful with good variety over the 4 days.
Look at my other reviews. I'm and easy traveler to please. This was not a great stay.
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Date of stay: July 2020
3.0 of 5 bubblesRooms
3.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
Room Tip: room 131 in very noisy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sonja C, General Manager at Best Western Grandma's Feather Bed
Responded 15 Jul 2020
I am truly sorry for your disappointing stay at our property. With the temporary closure of Country Lane Inn due to Covid-19 we are navigating issues we have not had to deal with before. In normal circumstances our freezer and laundry facilities for both properties would not be an issue. However, with so many changes happening at such a fast pace some details have slipped through the cracks. We will have our freezer and laundry service temporarily taken off Grandma's website and appreciate the reminder. I did check your account and the owner had a credit of $60.00 issued to you for the fish boxes. Your receipt was resent to you. We do appreciate all feedback and although the room did not seem to fit your needs well, I am glad to hear you enjoyed our breakfast. Again, I apologize for the issues you experienced and hope we get the opportunity to welcome you back for a future stay in better times. If I can assist you with anything else, please do not hesitate to contact me at 907-789-5005.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rachel P wrote a review Jun 2022
7 contributions1 helpful vote
4.0 of 5 bubbles
Grandma’s Feather Bed definitely lives up to most of the positive reviews. From the gorgeous location, to the quaint room setup, and the delicious daily breakfasts, this was a truly comfortable experience. However, only about half the staff (namely the women who worked there) were helpful in making sure both me and my father had enjoyable stays. Several members of staff were simply indifferent toward guests. In addition, we came to Juneau during a small heat wave and our rooms got uncomfortably hot (at least for East Coasters) and the thermostats did not do anything to cool them down. I understand many parts of Alaska don’t offer AC due to the nature of the climate, but I was hoping there might be blackout curtains available to help with the summer light and heat.
My favorite part about Grandmas Feather Bed though, was the daily complimentary shuttles they offer to the airport (24/7) and to downtown (9 am drop offs and 7:15 pickups, when scheduled ahead), given that the B&B location is about a 15 minute drive from downtown and there is very limited rideshare availability in Juneau. Keep in mind that as of June 2022, the dining area is still not open due to COVID precautions, so all meals do need to be scheduled ahead of time and will be delivered to your room.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carl L wrote a review Aug 2021
2 contributions
1.0 of 5 bubbles
We booked months ahead on the basis of prior ratings and comments but failed to check back. The charm of this place is (or would be) as a spacious B&B with some nice common areas and a nice breakfast. Currently, it provides only in-room and "grab and go" breakfasts, delivered in a grocery bag with disposable plates and utensils, and the common areas are not available, except to staff. The vent fan in our bathroom did not function and the windows were sealed. Also, be warned that the shuttle to town operates only once in the morning and once in the evening. Finally, when we had to leave for an early flight, the "grad and go" breakfast that we ordered never turned up -- no one at all was manning the desk when we left. Perhaps the short staffing is also attributable to covid, but whatever the reason I would not book here until things return to normal.
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Date of stay: August 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sonja C, General Manager at Best Western Grandma's Feather Bed
Responded 4 Aug 2021
I am sorry to hear you did not enjoy your stay. Like quite a few businesses nationwide, we have not entirely switched back to pre-pandemic days. Due to both Covid and being short-staffed, we have been operating on a modified schedule for our breakfast, courtesy shuttle, and housekeeping service. I apologize our staff was unavailable and your maintenance needs did not get met during this stay. We appreciate all feedback. Please do not hesitate to contact us if you have more concerns we can address.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
asorens wrote a review Dec 2022
Phoenix, Arizona15 contributions4 helpful votes
5.0 of 5 bubbles
Celebrating our wedding anniversary at Grandma’s Featherbed has become somewhat of a tradition for us the last few times we’ve visited Juneau. When looking for a place that’s cozy, comfortable, charming, quaint and unique you won’t find another place in Juneau like it. We’ve stayed in several different rooms and each one is special in its own way. Our absolute favorite feature are the giant jetted tubs in each room. Nothing more relaxing! On our most recent visit we ordered breakfast and it was delivered promptly to our room, hot and fresh from the kitchen. My custom omelette was delicious, and I still think about it weeks later. It was that good. When we travel one of the things that makes a difference are the people we encounter. The staff here were friendly and attentive, and made our experience top notch. You will not find another Best Western like this. Think of it more as a B&B than a hotel. We will be back!
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sybrina S wrote a review Feb 2020
1 contribution
5.0 of 5 bubbles
Best Western Grandma's Feather Bed was an amazing place to stay. The facility is very close to the airport, but you are not disturbed by planes flying overhead. Was able to check in early and shuttle was provided at anytime of day or night. Home cooked breakfast was amazing. The staff was pleasant. The room was nicely decorated and very clean. I could not have asked for anything more to celebrate this special occasion.
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Review collected in partnership with Best Western
Date of stay: February 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
nomadic_nil wrote a review Jun 2021
San Diego, California180 contributions144 helpful votes
3.0 of 5 bubbles
Best Western Grandma’s is located in the Mendenhall Valley. It is within walking distance from the airport but an almost 20 minutes drive to downtown. Many tours start from downtown. If you do not have a rental car, you might end up spending quite a bit on cab rides. Also, the valley area has very few restaurants. After our 1st night, we ended up going downtown every day for food. They have a shuttle service to downtown - 9 AM outbound, 7 PM inbound.
The room was charming. We loved it! Their breakfast was fantastic. The room was very noisy, though. It was next to the main road. Constant car noise from the road. Also, it’s an old building. There was always a creaking noise from the 2nd floor whenever someone was walking. One day it went on until midnight, and it was not fun- I had a hard time getting sleep. Also, there were no views from the room - except the parking lot! I think many of the hotels in the downtown area have excellent views of the bay. Overall, it was okay. But, just for convenience, downtown hotels might be a better choice.
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Date of stay: June 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
iu92 wrote a review Jun 2022
Bloomington, Indiana299 contributions87 helpful votes
4.0 of 5 bubbles
The room was clean and nicely decorated, and bathroom seemed to be recently updated. Our room faced the road, which unfortunately meant that we heard road noise periodically during the night. (And we had asked for a quiet room but were told we were the last ones to arrive.). The other extremely irritating thing was that all windows in the room (and there were many) had Venetian blinds, which did not block out the light! Since the sun started coming up around 3:30AM, this makes no sense! Blackout curtains would be so much more useful. There was a set of French doors separating the bathroom and the bedroom that were awkward and in the way. It would be much better if those were removed. We found it odd that we had to choose a time for our breakfast to be delivered since this was a Best Western, but it was a very tasty breakfast burrito.
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Date of stay: June 2022Trip type: Travelled as a couple
Room Tip: Avoid rooms in the front
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sue B wrote a tip Oct 2023
1 contribution
5.0 of 5 bubbles
"There is another Best Western nearby. Look carefully for the sign and Victorian style house set back from the road."
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FT_FlyinHawaiian wrote a tip Jul 2023
New York City, New York145 contributions168 helpful votes
5.0 of 5 bubbles
"Ask for a room on the first floor if you are not up to carrying your luggage up and down stairs."
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Susie B wrote a tip Jul 2023
1 contribution
5.0 of 5 bubbles
"Check the shuttle times before you need them. "
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Christian Woodward wrote a tip Jul 2023
Earth, Texas16 contributions2 helpful votes
5.0 of 5 bubbles
"Walking distance to an excellent family restaurant and Domino’s Pizza. Many other options down the street and the hotel also serves food."
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Heather D wrote a tip Sept 2022
East Moline, Illinois143 contributions25 helpful votes
5.0 of 5 bubbles
"I don't think it has an elevator"
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Not the right property for you?
There are more places to choose from in the Juneau area.
PRICE RANGE
$544 - $816 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western grandma`s feather hotel juneau, best western juneau, best western hotel juneau, juneau best western
LOCATION
United StatesAlaskaJuneau
NUMBER OF ROOMS
14
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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BEST WESTERN GRANDMA'S FEATHER BED - Hotel Reviews & Price Comparison (Juneau, AK) - Tripadvisor

Frequently Asked Questions about Best Western Grandma's Feather Bed
Which popular attractions are close to Best Western Grandma's Feather Bed?
Nearby attractions include Herbert Glacier (0.4 km) and Rie Munoz Gallery (0.6 km).
What are some of the property amenities at Best Western Grandma's Feather Bed?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Best Western Grandma's Feather Bed?
Top room amenities include a flat screen TV, a refrigerator, and a fireplace.
What food & drink options are available at Best Western Grandma's Feather Bed?
Guests can enjoy free breakfast and an on-site restaurant during their stay.
Is parking available at Best Western Grandma's Feather Bed?
Yes, free parking is available to guests.
What are some restaurants close to Best Western Grandma's Feather Bed?
Conveniently located restaurants include Zerelda's Bistro, Sand Bar and Grill, and Donna's Restaurant.
Does Best Western Grandma's Feather Bed have an airport shuttle?
Yes, Best Western Grandma's Feather Bed offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Best Western Grandma's Feather Bed have airport transportation?
Yes, Best Western Grandma's Feather Bed offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Best Western Grandma's Feather Bed?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Best Western Grandma's Feather Bed?
The staff speaks multiple languages, including English, Spanish, and Filipino.
Are there any historical sites close to Best Western Grandma's Feather Bed?
Many travellers enjoy visiting Alaska State Museum (12.5 km), Statue of Patsy Ann, the Dog (13.0 km), and Alaska Governor’s Mansion (12.4 km).
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