From the time you arrive, the receptionist is so friendly and helpful . The beds are nice , the bedrooms large, the outside of this hotel is cozy. Every worker that we encounter was nice and friendly and made us feel so welcome I will stay there again I loved it
I booked this through Booking.com. We got a very good price for a small room $102 for 2 nights. It is very close to Liberia airport where I was going on the day of check out. When we got to the hotel the receptionist who was very pleasant gave us the key etc. We started to bring stuff up to the room and we noticed the bathroom was not clean. There was toothpaste stuck on the toothpaste holder. So I went down to reception and she said I can move you to the next room which is the same price or upgrade you to a larger room. So we went and looked and decided to upgrade for extra $10 a day. I think they should have upgraded us free considering our room was dirty but for the low price I didn't say anything. I would be very disappointed if I had paid the price on their website. It was over double of what I booked on booking. The breakfast was awful. No fruits (we were told by waiter because of low season and low prices right now.) There were only 2 choices typical CR breakfast or crepes with fruit. The 1st day I got the crepes and it was ok. The 2nd day I got the crepes again and it was cold so I sent it back and it was microwaved. Very surprised the kitchen didn't take 5 minutes to make another one considering the hotel was so quiet. Orange juice was brought to our table when we sat down and not offered anything else but coffee. My husband is a chef in a restaurant in Costa Rica and could not understand why they did not give fresh fruit considering they had fresh papaya and pineapple on the crepes. The room was very nice and the bed was comfortable. Dinner/bar was not open because of covid/low season when we were there. The 2 pools are very clean and we enjoyed the big pool. I liked that they had plenty of beach towels. We did not know they closed the office I think about 7. Our room was above the office and I noticed going by that peoples personal information and keys were just left at the counter for the people checking in late. A bit surprised by that. I was told there were 2 guards. I did not see either of them the 2 nights we stayed however we did feel safe in the area. It is very close to many other beaches to which we took advantage off visiting. If you can get a good price I say good but not worth $100 a night. No fridge in small rooms. The garden is beautiful especially at night.…
Fabulous warm welcome from Leo with advice on local restaurants and other ideas. Excellent big room with comfortable bed, AC and ceiling fan. Cracking pool area. Location is a few minutes (5 or less to the beach and some nice restaurants being another 5-20 minutes' walk. I would go back without hesitation.
We returned to Sueno because it (Hermosa) is a pleasant, simple place to end a trip, that is near enough to the airport. The pleasant staff has remained consistent from before and there is a low-key friendliness to the 'villa'. The landscaping and gardens remain tenderly cared for here and the birds enjoy it as well as there are several species nesting in the trees, as well as parrots in the canopy and a mot mot on the fence. All is kept clean. There is no access to a mini-mart as such and in the pool side rooms, no mini fridge. But there are breakfasts and dinners here and reasonably priced snacks from the thatched bar/lounge area. The resort has been updated for its 25th anniversary. The pool is quiet and has shade in the latter afternoon and there is a little groto behind the public bookshelf for solitude in the shade. Exiting the property, it is just minutes continuing along the road to the right, past Bosque Villa to the beach entrance, and what a nice, uncrowded beach it is. In fact, it seems to have been cleaned up. Like many others, we go up a third of the way to be at the upscaled 'aquasport' to watch the sunset, grab a drink and some food. and music too this time. We had an incident, the owners were sympathetic and the staff was helpful, particularly the manager. We were able to attend the tuesday jazz, last of the season, and new since we last visited.…
I have struggled with review since the 14th. Our experience was less than positive after hearing from others how great the food was. The opening course were what you would expect from a high quality restaurant. Unfortunately the surf and turf lack the lobster and shrimp while our fish was not cool. All in all, food wise, very disappointing. On the other hand the ambiance was wonderful. The entertainment was of the highest caliber. I do understand the kitchen was over whelmed with orders but what I still struggle with is feeling like an uninvited guest.
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