Grand Mercure Shanghai Hongqiao
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Grand Mercure Shanghai Hongqiao

No.369 Xianxia Road, Changning District, Shanghai 200336 China
禮賓櫃檯
Traveller (508)
Room & Suite (214)
Dining (46)

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About

4.0
#131 of 2,568 hotels in Shanghai
3.9 of 5 bubbles
Location
4.1 of 5 bubbles
Cleanliness
3.9 of 5 bubbles
Service
3.8 of 5 bubbles
Value
The hotel is located near the National Exhibition and Convention Center (Shanghai), surrounded by shopping malls, office buildings, Shanghai Mart and the Shanghai Conventions & Exhibition Center of International Sourcing. Sitting in the middle of Hongqiao business centre, with 2 metro line stations within walking distance, the hotel is easily accessible to the city center and main tourism attractions, and is just a 15-minute drive from Hongqiao Airport, or Hongqiao railway station, and a 45-minute drive from Pudong International Airport. Apart from the easy transportation access, this area also offers some of the finest shopping malls in Shanghai.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Hot bath
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle tours
Walking tours
Babysitting
Parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kid-friendly buffet
Kids' meals
Wine / champagne
Highchairs available
Airport transportation
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Massage chair
Neck massage
Pedicure
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Newspaper
Non-smoking hotel
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Clothes dryer
Dry cleaning
Laundry service
Washing machine
Ironing service
Shoeshine
Room features
Blackout curtains
Air purifier
Air conditioning
Desk
Dining area
Coffee / tea maker
Flatscreen TV
Bath / shower
Bathrobes
Housekeeping
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Kitchenette
Minibar
Refrigerator
Stovetop
Electric kettle
Complimentary toiletries
Hair dryer
Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
City View
Mid-range
Languages Spoken
English, Chinese, Japanese

Location

No.369 Xianxia Road, Changning District, Shanghai 200336 China
Name/address in local language
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 63 out of 100
63
Pu Dong Airport
40.1 km
See all flights
Hongqiao Airport
Shuicheng Road
12 minShanghai Metro
933Reviews8Q+A45Room tips

Reviews
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Detailed Reviews
S7_Poet wrote a review Jan 2020
Bali, Indonesia37 contributions37 helpful votes
5.0 of 5 bubbles
Stayed there for a group outing for 3 nights, the most perfect choice for our big group that needs sharing rooms, so some extra space in the room is beneficial.

The breakfast selections are wide and the in-room dining team was efficient to cater our late night order. Housekeeping team is a pro, the keep our room clean. The room has pantry and a washing machine, wow! Our twin bed room consists of two queen size beds, which is great size for those who is looking for comfort of a room.

The Front Desk team and Bell Desk team were super helpful, they gone out of their way to assist us, although we can be quite demanding, and language barrier can be a challenge but overall they did an excellent work.

We would like to thank the General Manager Mr Gilbert for personally welcoming and looking after us, and Mr Duty Manager for smooth check-in and check-out.

The quality of service, the rooms, the efforts from all the staff of Grand Mercure Shanghai Hongqiao I would not hesitate to recommend it to anyone visiting Shanghai.
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Date of stay: January 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from gmhongqiao, Manager at Grand Mercure Shanghai Hongqiao
Responded 18 Jan 2020
Dear Guest, We are so glad to hear the feedback from you and your recognition which inspire us to strive harder serving our guest. I would like to take this opportunity to thank you and your team again to choose our hotel and we are expecting to welcome all you in the early future. Thank you and regards
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AzitiZ wrote a review Jan 2024
Shanghai, China337 contributions133 helpful votes
4.0 of 5 bubbles
Big hotel that has better than average rooms. Fitted with, kitchenette, washing machine, bath. Rooms have a balcony, which is rare in Shanghai.

The room I stayed in had all of the above and a larger than average bed, plus decent decor and programmable airconditioning, which for this class of hotel is usually preset.

Location is good but not great...its 15 minute walk from Loushanguan Metro, and a bit of exploring is required to find convenience stores or eating places. Tip: turn right up the street to find them. Left direction is just loads of banks. The metro area itself is stacked with places and is only a couple of stops from Zhingshan Park - the best place to start your Shanghai fun.

Breakfast starts early at 6am, its a good layout and decent food options.

Really good value for money but be mindful the check in process which does require a 1000 RMB deposit.

Balcony adds a touch of class.
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Date of stay: January 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , General Manager at Grand Mercure Shanghai Hongqiao
Responded 8 Jan 2024
Dear AzitiZ, Thank you so much for taking the time to write a review about your stay with us at Grand Mercure Shanghai Hongqiao. We are thrilled to hear that you found us to be nice and big. At Grand Mercure Shanghai Hongqiao, we strive to provide an exceptional experience for all of our guests. We hope that you will choose us again the next time you visit Shanghai! Warm regards, Grand Mercure Shanghai Hongqiao
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Martin L wrote a review Nov 2021
Montreal, Canada314 contributions83 helpful votes
5.0 of 5 bubbles
The stay was greatly enhanced by the great service at breakfast. There is a caring lady named “Lovely” who was very proactive in her service, not only with me but with all guests as I observed. This is remarkable; she was genuine and attentive, remembering the previous days beverage preferences, etc. Thank you and well done!
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Date of stay: November 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , General Manager at Grand Mercure Shanghai Hongqiao
Responded 29 Nov 2021
Dear MLLeclerc, Your kind words have been passed on to our team and in particular Ms. Lovely who made your stay a memorable one. This will certainly motivate them and us all to keep up the good work. We hope to have the pleasure to welcome you again. Grand Mercure Shanghai Hongqiao
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pravichandra wrote a review Apr 2024
Visakhapatnam, India25 contributions4 helpful votes
4.0 of 5 bubbles
Superior room complete with washing machine & gas stove! Ultra modern bathroom.
Superb breakfast. Afternoon tea & evening cocktails at the exec lounge.
Convenient location close to the NECC & not too far from the Shanghai Hinqiao airport
Sandy Fu was extremely helpful.
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Date of stay: March 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , General Manager at Grand Mercure Shanghai Hongqiao
Responded 2 Apr 2024
Dear pravichandra, Thank you so much for taking the time to write a review about your stay with us at Grand Mercure Shanghai Hongqiao. We are thrilled to hear that you enjoy breakfast and executive lounge. At Grand Mercure Shanghai Hongqiao, we strive to provide an exceptional experience for all of our guests. We hope that you will choose us again the next time you visit Shanghai! Warm regards, Grand Mercure Shanghai Hongqiao
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MFKan wrote a review Apr 2023
Hong Kong, China2 contributions
5.0 of 5 bubbles
I am writing this review for the greatest services in my overall staying during my trip on March 28 – April 1, 2023. A very big thank you for all your staffs from room cleaning, front desk, executive lounge, and restaurant for breakfast. A very special big thanks for your concierge Staff Billy Bare and his subordinate where they attended on Thursday, March 30., 2023. I was accidentally left my phone in the bus where it was a returned route from the Intertextile tradeshow on that date. I then reported to the concierge and Billy Bare had quickly made his own judgement on what to do next. He asked me to back to my room and wait. About 30mins later, I’ve got a call from him and he told me he managed the courier to deliver me back right after. His quick responses had very impressed me as a guest and it was my pleasure to send him a big thank you for all your help. Also his team from the concierge who had helped me to make all kind of phone calls on that date.

I hope that your management team will able to see this and do treasure there is a great and smart concierge staff in your team. I am once again, would like to give him a big credit for this. I was a guest staying in Room 2008 and my other teammate also staying there at Room 2005 and also one at 13th Floor. They both are the member of the Accor hotel group and also having a great experiences in Hongqiao location. Highly recommend business hotel. Hope will come back soon.
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Date of stay: March 2023
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled on business
Room Tip: food is good
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , General Manager at Grand Mercure Shanghai Hongqiao
Responded 2 Apr 2023
Dear Guest, Your kind words have been passed on to our team and in particular Mr. Billy who made your stay a memorable one. This will certainly motivate them and us all to keep up the good work. We hope to have the pleasure to welcome you again. Grand Mercure Shanghai Hongqiao
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easa k wrote a review Dec 2023
1 contribution
5.0 of 5 bubbles
the hotel was located at hongqiao CBD Area with easy access to exhibition center and hongqiao airport. the most importance is the service of.hotel staffs are great and very frendly. from check in at reception counter to room attendant and restautant. all in good manner and wouderful service which recommended
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Date of stay: December 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , General Manager at Grand Mercure Shanghai Hongqiao
Responded 24 Dec 2023
Dear Guest, Thank you for your stay experience sharing. Your kind words have been passed on to our team and this will certainly motivate them and us all to keep up the good work. We hope to have the pleasure to welcome you again. Grand Mercure Shanghai Hongqiao
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cordonbleu99 wrote a review Aug 2015
Shanghai24 contributions33 helpful votes
+1
1.0 of 5 bubbles
I made the mistake of booking this hotel and prepaid 4 nights in advance. Don't believe the pictures, obviously photoshopped! The entire hotel needs a complete makeover. Doors falling apart, wall paper peeling off the walls, carpet really need a deep cleaning and the entire common area of the hotel and room is overpowered with the smell of mildew. On the Accor website this hotel is branded as 5 stars on other sites such as Orbitz as 4 stars but really it does not deserve more than 2 stars. This is literally the worse Grand Mercure hotel I have ever stayed at and being a gold status member of the Accor loyalty program i can assure you I have stayed at many of their hotels to really warrant me in writing this negative review.

In addition, there is some sort of scam going on with the lobby staff and the taxis waiting outside the hotel. This is how I uncovered what is going on, this afternoon I asked an employee of the hotel who was in charge of taxis to get me a cab as I saw there were 2 waiting in line. He asked where I as going and I mentioned Huai Hai Road and Donghu road which is about a 30 Yuan fare. His response was too close the driver will not take you they will only go to Pudong Airport, you will need to go out to the street and get yourself a taxi. At that moment I went back into the hotel and asked for the manager on duty. I spoke to Judy who has a limited ability speaking English but fortunately for her I speak fluent Mandarin. I explain to her what just transpired outside with the taxi situation and she acted shocked and embarrassed and started to come up with all sort of explanation for what happened and that it was a misunderstanding. I reiterated that It was their hotel employee and not the taxi drivers that told me to go and get myself a cab outside. This is not the type of service you will expect from a Mercure Branded hotel. She took down my room number and promised that she will look into the matter and give me a proper response by leaving me a message. The incident occurred 1pm in the afternoon and as I am writing this review it is 11pm and still nothing from her.

As for the scam this is what I found out after speaking to the taxi driver that the hotel had to call for me via telephone. The driver basically said the lobby staff are basically extorting money from these drivers making sure they will get a fare to Pudong airport which from the location of the hotel can be between 230-250 yuan. The kickback to the lobby staff is 30 yuan per ride. Seems like these scams usually take place at 4 star hotels in Shanghai and even some 5 star hotels are starting to get in on the action. All I have to say is SHAME ON YOU MERCURE! for allowing this type of behavior to take place under your brand.
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Date of stay: August 2015Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from dominique t, Guest Experience Manager at Grand Mercure Shanghai Hongqiao
Responded 12 Aug 2015
Dear cordonbleu99, We sincerely appreciate you taking the time to send us your review but it is with sincere regret that we note your dissatisfaction with our service and facilities. For the pictures, may I politely inform you that they are not edited, we can clearly recognize our different room types. It is regrettable you feel this way. In regards of rooms, we are glad to inform you that we have already planned to renovate at the end of this year all our rooms with a new design and new furniture for a better comfort. After a full investigation with Judy whose communication skill in English is often praised by guests, I discovered that the employee you talked to was a security officer and not a staff from the conciergerie.I deeply regret that our staff could not assist you in a proper manner. I already informed our Security Manager Jason to evaluate our staffing procedure and we have taken steps to ensure a better communication and quality of service regarding taxi transportation. Moreover, I was informed that Judy left a note in your room but as you changed your room you may have not see it. We offer our sincerest apology that our organization was unable to meet your expectations. The story told by the taxi driver causes us deep concern, I can find no record of this story. However, as I take such matters seriously, kindly contact me directly to discuss further. I would like to end by saying that it was a pleasure to serve you at Grand Mercure Shanghai Hongqiao and we hope to see you again soon where you can witness the improvements we have made. Dominique Guest Experience Manager qam@grandmercure-hongqiao-shanghai.com
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bin1435 wrote a review Jun 2011
Bulle, Switzerland1 contribution4 helpful votes
5.0 of 5 bubbles
It was a business trip, stayed for 2nights. It was easily accessible to business district, very close. I took the dinner buffet at night, there were not lots of varieties, the quality of food was fine, worth to pay the amount I paid. room and other facilities were fine. overall good. I would use this hotel again when I come to Shangahi again.
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Date of stay: May 2011
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from gmhongqiao, General Manager at Grand Mercure Shanghai Hongqiao
Responded 15 Jun 2011
Dear Guest, Thank you for your valuable comment. We hope to welcome you in our hotel again in the near future. Best regards Benoit Amado General Manager
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TempleofPeace wrote a review May 2011
Hong Kong721 contributions283 helpful votes
5.0 of 5 bubbles
This is my favourite Shanghai hotel. It is close to metro lines 2 and 4 (about a 10-15 min walk), very convenient for Hongqiao airport, and offers high quality of service and decor. Rooms are nicely decorated and there is much to do in the nearby area (walking distance).
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Date of stay: May 2011
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of an individual contributor and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from gmhongqiao, General Manager at Grand Mercure Shanghai Hongqiao
Responded 9 Jun 2011
Dear Guest, Thank you for your valuable comment. At the Grand Mercure Hongqiao, we continuously strive for excellence. It gives us great pleasure to receive positive feedback such as yours, while it’s also an honor for us to be your favorite hotel in Shanghai. We look forward to be welcoming you back again in the near future. Best regards Benoit Amado
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fellatthefirst wrote a review Jul 2007
London, United Kingdom45 contributions24 helpful votes
5.0 of 5 bubbles
I stayed at the Grand Mercure in Shanghai for just 1 night but it was amazing. I only paid $89 for a twin room for me and a friend and its rated as 5 star so that was a good start. When we arrived there was plenty of staff on hand to help us out the taxi and take our luggage. Hotel reception was beutiful with a lovely bar/seating area and bakery. Reception staff were all very friendly as well and spoke good English. On the way up in the lift i found out from the bell boy that the hotel had only opened on July 1st so it was onlyaround 2 weeks old! The room was very nice, it wasnt the biggest room but it was well laid out. We had a flat screen tv, mini bar, microwave, 2 hobs (plus extractor fan) and even a washing machine!! Very unusual for a hotel. The room was basically brand new so that added to the greatnesss of it all. I would highly reccomend this hotel to anyone who wants a luxury stay but doesnt want to break the bank. 5/5
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Date of stay: July 2007
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesCheck-in / front desk
5.0 of 5 bubblesBusiness service (e.g., internet access)
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Answer from wingcheungc2017
Hong Kong, China17 contributions2 helpful votes
Does 2 bedroom suite have acess to executive loungue ? This question should be addressed to the hotel when you make the reservation. Does kitchenette have utensils to cook and serve ? The kitchenette provide limited utensils while you may cook simple meals. You may ask for help from housekeeping.
Answer from Bernard C
13 contributions14 helpful votes
HI, Yes, "Club Accor" travellers are rewarded if they present their card. I received my rewards points after my stay in February 2019. Regards
Answer from Eddie L
Melbourne, Australia1,764 contribution104 helpful votes
Living in hotels most of the time in China. It depends on your duration of stay. If two nights, they would expect 50% n reducing that to 30% if it's a week. U can give your credit card as a form of security but they won't swipe it n charge you. Good luck.
nancy921 asked a question Nov 2019
Taipei, Taiwan18,037 contributions38,662 helpful votes
您好:請問客房浴室有提供牙刷與牙膏嗎?
Answer from そうです
Daito, Japan3,720 contributions648 helpful votes
歯磨きと歯ブラシはホテルが準備してくれます。
shupoppo asked a question Sept 2018
Tokyo Prefecture, Japan52 contributions3 helpful votes
ホテル内にキャッシング可能なATMは、ありますか?
Answer from msinichi
Tokyo, Japan1 contribution1 helpful vote
中国銀行のATMがフロント横にありました。 両替もできるようですが、両替はフロントでやってもらえます。
MFKan wrote a tip Apr 2023
Hong Kong, China2 contributions
5.0 of 5 bubbles
"food is good"
Read full review
Chris K wrote a tip Mar 2019
Newcastle, Australia57 contributions31 helpful votes
3.0 of 5 bubbles
"Make sure the AC is working before settling in."
Read full review
Waigouren8 wrote a tip Oct 2018
Sanya, China71 contributions52 helpful votes
4.0 of 5 bubbles
"Ask for back door room,front side is on a main cross road,maybe noisy at night"
Read full review
Lingjin M wrote a tip May 2018
Warsaw, Poland1 contribution1 helpful vote
1.0 of 5 bubbles
"Avoid. If you have to stay, ask for pillows"
Read full review
Travelista1216 wrote a tip Nov 2017
Subic Bay Freeport Zone, Philippines115 contributions39 helpful votes
3.0 of 5 bubbles
"Choose to stay at 9th floor"
Read full review
Not the right property for you?
There are more places to choose from in the Shanghai area.
PRICE RANGE
$122 - $164 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
上海虹桥美爵大酒店, 虹桥美爵, 上海虹桥美爵酒店, 虹桥美爵大酒店, 上海虹桥美爵, grand mercure hongqiao shanghai hotel shanghai, grand accor hongqiao shanghai
LOCATION
ChinaShanghai RegionShanghaiGubei / Hongqiao / Minhang / Changning / Tianshan / Puxi (Downtown Shanghai)
NUMBER OF ROOMS
364
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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GRAND MERCURE SHANGHAI HONGQIAO - Now $126 (Was $̶1̶5̶6̶) - UPDATED 2024 Hotel Reviews & Price Comparison (China) - Tripadvisor

Frequently Asked Questions about Grand Mercure Shanghai Hongqiao
Which popular attractions are close to Grand Mercure Shanghai Hongqiao?
Nearby attractions include Shanghai International Exhibition Center (1.2 km), Far East International Plaza (0.8 km), and Gu BeiXiaoJie (1.0 km).
What are some of the property amenities at Grand Mercure Shanghai Hongqiao?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Grand Mercure Shanghai Hongqiao?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at Grand Mercure Shanghai Hongqiao?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Grand Mercure Shanghai Hongqiao?
Yes, free parking is available to guests.
What are some restaurants close to Grand Mercure Shanghai Hongqiao?
Conveniently located restaurants include Ba Guo Bu Yi (Hong Qiao), Ginpei Japanese Restaurant (Xianxia Road), and ShangHai DiShuiDong Xiang CaiGuan (XianXia).
Are there opportunities to exercise at Grand Mercure Shanghai Hongqiao?
Yes, guests have access to a fitness centre during their stay.
Does Grand Mercure Shanghai Hongqiao have airport transportation?
Yes, Grand Mercure Shanghai Hongqiao offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Grand Mercure Shanghai Hongqiao?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Mercure Shanghai Hongqiao offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Grand Mercure Shanghai Hongqiao?
The staff speaks multiple languages, including English, Chinese, and Japanese.
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