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4.5
#15 of 424 hotels in Kolkata (Calcutta)
Location
Cleanliness
Service
Value
The Astor Hotel, Kolkata is an abode of luxury that blends heritage opulence and new-age comfort seamlessly. Housed in a century-old building, The Astor is synonymous with good living, exceptional hospitality, unforgettable cuisine and efficient, clockwork service. Located at the heart of the Central Business and Retail District, the hotel is well-connected to most places of interest and curiosity in Kolkata. The Astor has recently undergone extensive renovations and is now replete with state of the art facilities and services. The hotel offers complimentary WIFI to all its guests. The hotel has a rich selection of restaurants to choose from including the most popular bar in Kolkata, PHOENIX (Club / Bar) apart from the evergreen Kebab-e-que, which has just completed 30 years of operation.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Mid-range
Centrally Located
Languages Spoken
English, Hindi
Location
15 Shakespeare Sarani Beside Nightangle Hospital, Kolkata (Calcutta) 700071 India
The Astor Hotel Kolkata
918 reviews
Getting there
Great for walkers
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The Astor Hotel Kolkata garners appreciation for its blend of historical allure and modern amenities, making it a hit with many who also commend its cleanliness and well-maintained rooms. While its prime location is a highlight for guests, allowing easy access to attractions and dining, the lively atmosphere and diverse food options add to its charm, despite some mentioning noise issues.
The staff's warm and professional service often receives high marks, though a few suggest improvements at reception. Travelers consider the hotel a good value, yet some point out the room rates and service charges can be steep.
Location
Convenient
Atmosphere
Lively
Rooms
Spacious
Value
Reasonable
Cleanliness
Meticulous
Service
Attentive
Amenities
Well-appointed
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We stayed in Astor on 3 occasions in the month of February. We used it also as our stopover place for our visits to Sundarbans and to Shantiniketan, each time using the luggage room services for our large luggage pieces.
The staff are friendly, front desk, housekeeping, bell boys and in the restaurant where we had breakfast every morning. The breakfast can do better with more choices for vegetarians who do not eat egg.
But otherwise, we had a good experience, it was our home away from home and I have no hesitation in recommending it. One point to note however, there are no rooms at the ground level and if you are travelling with senior citizens, it may not suit you, because no lift either.
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Date of stay: February 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PINTU MONDAL, General Manager at The Astor Hotel Kolkata
Responded 3 Aug 2020
Dear Guest, Greetings from the Sweetest part of Bengal ! It is most kind of you to share your experience and Thank you for taking out time to write this review. It was also nice to know that you had a very pleasant experience and I am indeed happy that my team lived up to your expectations and that you had enjoyed the hospitality and services provided by my team.Your concern has already been raised with my team regarding the breakfast menu. At all times it is our constant effort to deliver the desired service, quality and expectations as you deserve being our guest. personalized and dedicated care for our guest is one of our "Exceptional Service Brand Credo" for Archer Hospitality and we are real fortunate to have lovely ladies and gentlemen who always tries to exceed guest expectations at all times. We look forward to welcome you back at The Astor,and we promise to make your future events and stay more meaningful and memorable every time. We look forward to serving you again. Warm Regards, Kaushik Sengupta General Manager gm@astorkolkata.com
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Excellent location. Drinking water in room should not be limited to two bottles. Good Food and ambiance, Pub may be reloacted to avoid night long disturbance. Wifi should be one pass code and linked to multiple visit.
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Date of stay: June 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AKSHAY CHAWLA, General Manager at The Astor Hotel Kolkata
Responded 4 Jul 2022
Dear Guest, Greetings from the Sweetest part of Bengal ! It is most kind of you to share your experience and Thank you for taking out time to write this review. It was also nice to know that you had a very pleasant experience and I am indeed happy that my team lived up to your expectations and that you had enjoyed the hospitality and services provided by my team. Your concern regarding WIFI and noise has already been raised with my team. We do deeply regret the inconvenience caused. We truly understand your views and have taken cognizance of the same. At all times it is our constant effort to deliver the desired service, quality and expectations as you deserve being our guest. Personalized and dedicated care for our guest is one of our "Exceptional Service Brand Credo" for Archer Hospitality and we are real fortunate to have lovely ladies and gentlemen who always tries to exceed guest expectations at all times. We look forward to welcome you back at The Astor, and we promise to make your future events and stay more meaningful and memorable every time. We look forward to serving you again. Warm Regards, Akshay Chawla General Manager gm@astorkolkata.com
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We stayed 14 days at the Astor. We read many comments before selecting this hôtel. Most comments are good but some bad comments are exagerated in our view. We opted for The Suite on the first floor. We were in room 115, (400 sqft +) . This room is large, the living room is separated from the bedroom, giving a cosy look. Yes, we could ear the music from the living room window, nothing bothersome, from the bedroom we could hardly ear any. We had good sleep in a large and comfortable bed.
For the last night we moved to room 110, the Heritage Suite. This room is larger, recently renovated and really impressive with its baldaquin bed. Equipped with a unique media panel that allows guests to project from a laptop through options of plugs onto the in-room plasma TVs. The set up board for ipad, telephone is more modern and easy to use.
Both rooms were provided with shower cap, shaving kit, dental kit, comb, body lotion, bar of soap in bathroom. No iron, no ironing board in any rooms, but provided upon request.
The employees : sorry, my memory is not too good with names. They all deserve our thanks. They do a great job, always with a smile. Few names I remember, Arindam who made sure we were happy, Debarshish who cleaned our room and made sure nothing was missing. Tamalika welcoming smile at the reception…
The included breakfast is very good, many options are available. The restaurant offers great food. The bar offers very good drinks and good snacks.
As for the hôtel itself, it is beautifully decorated, very clean, the location is perfect, many restaurants, bars, shopping centers in walking distance. Foreign exchange office just beside the hôtel.
We strongly recommend this hôtel.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Front Office Manager, Revenue Management at The Astor Hotel Kolkata
Responded 31 Oct 2023
Dear Guest, Greetings from the Sweetest part of Bengal! It is most kind of you to share your experience and Thank you for taking out time to write this review. It was also nice to know that you had a very pleasant experience and I am indeed happy that my team lived up to your expectations and that you had enjoyed the hospitality and services provided by my team. At all times it is our constant effort to deliver the desired service, quality and expectations as you deserve being our guest. Personalized and dedicated care for our guest is one of our "Exceptional Service Brand Credo" for Archer Hospitality and we are really fortunate to have lovely ladies and gentlemen who always tries to exceed guest expectations at all times. Thanks again for a special mention about Tamalika, Anirban and Devashis. We look forward to welcome you back at The Astor, and we promise to make your future events and stay more meaningful and memorable every time. We look forward to serving you again. Warm Regards, Amit Kobat General Manager gm@astorkolkata.com
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The hotel is located in the heart of the city and you can walk to Camac street and Park street in a Jiffy. This hotel is a heritage building and it really looks awesome both during night and day.
The entrance can be a bit tricky though and if there is hardly any place for more than 2-3 vehicles. I recollect coming here earlier for it had a nice nightclub. But this time I couldn’t locate it probably closed due to the pandemic.
If you are biking here take a suite as the normal rooms are quite small and crampy. There are no elevators and thus you have mobility challenges please avoid it.
The hotel has taken all the necessary precautions of hygiene and the staff is very courteous and helpful. Infact the room service do not enter the room and you are suppose to carry your food inside.
Even our flight was delayed and on request they allowed us to extend our check out time. I think the staff are the ones who are single handedly responsible to get repeat customers by their amazing service standard. Kudos to them !
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Date of stay: January 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PINTU MONDAL, Guest Services / Front Office at The Astor Hotel Kolkata
Responded 13 May 2021
Dear Guest, Greetings from the Sweetest part of Bengal ! It is most kind of you to share your experience and Thank you for taking out time to write this review. It was also nice to know that you had a very pleasant experience and I am indeed happy that my team lived up to your expectations and that you had enjoyed the hospitality and services provided by my team. At all times it is our constant effort to deliver the desired service, quality and expectations as you deserve being our guest. personalized and dedicated care for our guest is one of our "Exceptional Service Brand Credo" for Archer Hospitality and we are real fortunate to have lovely ladies and gentlemen who always tries to exceed guest expectations at all times. Moreover Your concern about base category rooms has already been raised with my team. We truly understand your views and have taken cognizance of the same. We look forward to welcome you back at The Astor,and we promise to make your future events and stay more meaningful and memorable every time. We look forward to serving you again. Warm Regards, Kaushik Sengupta General Manager gm@astorkolkata.com
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I travelled to Kolkata with my wife and mother in law and the stay at Astor was the worst part of the trip. Lessons learned as follows:
1. Do not travel during Christmas weekends because the staff don't care about in house guests but only the party crowd coming there. They gave us a room above their lounge bar - phoenix which played excruciatingly loud music during the Christmas weekend till 3 am. The photo frames in the wall were shaking! We had an early morning flight on the 26th and we could not sleep.
2. There is an art to being 'politely condescending'. The reception staff excel at it. They looked down upon us when we asked for a la carte dining at the in house restaurant as they were only interested in the special christmas buffet. As house guests we did not even get preference for a table. We had to stand in a queue and then give up and order room service...which of course is a limited menu. Since we were checking out early, we asked for the bills to be cleared the previous night. That took multiple follow ups. We also asked for a packed breakfast if possible and that was just ignored completely.
3. There are no elevators and we had a senior citizen with us. They accomodated by giving us a room on the first floor. But the room had no windows and was basically a spacious pill box. Of course it became worse with the problem pointed out in point number one. At 2 am their solution was to shift us to a higher floor so that we can sleep for 2 hours before our checkout. Let that sink in.
4. The overall vibe of the place was uncomfortable. During our visit there were multiple guests who lost their cool and we're shouting their lungs out at the reception staff. The reception staff just apologized and shrugged on within hours as if they were used to it.
The housekeeping staff were good. It's just the snobbish front desk and the overall management which seemed to only care about the Christmas crowd coming in for events rather than the in house guests. I am never coming here again. I would not recommend the same to anyone who i know as well. We were reasonable and polite in our behaviour and what we got was snobbishness and inconsiderate treatment.
Wish I could give 0 stars..
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Date of stay: December 2021Trip type: Travelled with family
Room Tip:Â Avoid travel with family. Avoid travel during festive seasons
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PINTU MONDAL, Guest Services / Front Office at The Astor Hotel Kolkata
Responded 11 Jan 2022
Dear Guest, Greetings from the Sweetest part of Bengal ! It is disheartening to read about your experience. Your concern has already been raised with my team. We do deeply regret the inconvenience caused. We truly understand your views and have taken cognizance of the same. At all times it is our constant effort to deliver the desired service, quality and expectations as you deserve being a discerning traveller. We look forward to welcome you back at The Astor, and we promise to make your stay meaningful and memorable every time. We look forward to serving you again, Warm Regards, Pintu Mondal Front Office Manager
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We stayed at the Astor for 4 nights having selected the hotel for its location and heritage. We stayed in one of the suites which was spacious and nicely decorated and although there were events on most evenings the room was very quiet. Staff were very helpful and breakfast was good. Location excellent for exploring the city by foot and lots of shops and restaurants nearby.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PINTU MONDAL, General Manager at The Astor Hotel Kolkata
Responded 3 Aug 2020
Dear Guest, Greetings from the Sweetest part of Bengal ! It is most kind of you to share your experience and Thank you for taking out time to write this review. It was also nice to know that you had a very pleasant experience and I am indeed happy that my team lived up to your expectations and that you had enjoyed the hospitality and services provided by my team. At all times it is our constant effort to deliver the desired service, quality and expectations as you deserve being our guest. personalized and dedicated care for our guest is one of our "Exceptional Service Brand Credo" for Archer Hospitality and we are real fortunate to have lovely ladies and gentlemen who always tries to exceed guest expectations at all times. We look forward to welcome you back at The Astor,and we promise to make your future events and stay more meaningful and memorable every time. We look forward to serving you again. Warm Regards, Kaushik Sengupta General Manager gm@astorkolkata.com
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From the booking till the time of checkout Mr.Shailendra from front office and Mr Gopalji from housekeeping has taken care of my family. Mr. Shailendra has taken smooth checkin and checkout and Mr. Gopalji he is men who knows how to keep the guest happy and takecare of the guest. I stayed in 105 suite room the decor of the room is excellent Food was delicious but there was very limited menu but you will get customized food as per yur taste bud and I would like to thank the IRD guy (I dont remember his name) overall it was an excellent stay and on my nxt visit to Kolkata will surely stay to this hotel and would highly recommend to choose this hotel.
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Date of stay: May 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PINTU MONDAL, Guest Services / Front Office at The Astor Hotel Kolkata
Responded 13 May 2021
Dear Ms Lama, Greetings from the Sweetest part of Bengal ! It is most kind of you to share your experience and thank you for taking out time to write this review. It was also nice to know that you had a very pleasant experience and I am indeed happy that my team lived up to your expectations and that you had enjoyed the hospitality and services provided by my team. At all times it is our constant effort to deliver the desired service, quality and expectations as you deserve being our guest. Personalized and dedicated care for our guest is one of our "Exceptional Service Brand Credo" for Archer Hospitality and we are real fortunate to have lovely ladies and gentlemen who always tries to exceed guest expectations at all times. Thanks again for a special mention about Mr Shailendra and Mr Gopal. We look forward to welcome you back at The Astor,and we promise to make your future events and stay more meaningful and memorable every time. We look forward to serving you again. Warm Regards, Kaushik Sengupta General Manager gm@astorkolkata.com
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My family and myself always stay at the Astor hotel on our annual holidays to Kolkata. The hotel is very central, lots to do and see in the vicinity with Park St just walking distance. The hotel is heritage listed. The hotel is quaint but facilities are modern. The service at the Astor is one to none. From the security staff to front reception, house keeping, restaurant staff to upper management, all of whom have been most helpful, courteous and super friendly. To me, all of these wonderful people have become family more than hotel staff. Our stay in December 2022 was impeccable. No request was too much or too hard for them. A big shout out to some of the housekeeping staff, Bittoo, Gopal, Lakhan, Komein, Debashish, Shantanu and Anirbhan, who always ensured we had a spotlessly clean room, with fresh towels and linen and bottles of water were always in abundance. Front reception, always there to greet us with a smile, Anup, Kaustav and Shreya. Sanchita from room service who always took the time to ask me how my day was going. Khurshed who walked endless stairs to the penthouse to deliver our food with a smile. The F&b manager who helped us host a small gathering on the terrace. And last but not least Mr Kobat - General Manager, for inviting us to the turning on of the Christmas lights, the small personal touches and the highlight of a very emotional send off and goodbye from all of the staff at the Astor. It is a memory me and my family will cherish. It overwhelmed us all for the warmth and love you shared with us during our stay. Look forward to many more stays at the Astor and thank you to each one of you that made our stay all that more delightful.
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Date of stay: December 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GUEST SERVICE, Guest Services / Front Office at The Astor Hotel Kolkata
Responded 27 Jan 2023
Dear Guest, Greetings from the Sweetest part of Bengal! It is most kind of you to share your experience and Thank you for taking out time to write this review. It was also nice to know that you had a very pleasant experience and I am indeed happy that my team lived up to your expectations and that you had enjoyed the hospitality and services provided by my team. At all times it is our constant effort to deliver the desired service, quality and expectations as you deserve being our guest. personalized and dedicated care for our guest is one of our "Exceptional Service Brand Credo" for Archer Hospitality and we are really fortunate to have lovely ladies and gentlemen who always tries to exceed guest expectations at all times. Thanks again for a special mention about each and every staffs. We look forward to welcoming you back at The Astor, and we promise to make your future events and stay more meaningful and memorable every time. We look forward to serving you again. Warm Regards, Amit Kobat General Manager gm@astorkolkata.com
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The hotel is in a heritage structure without a lift. When i entered and found there was no lift was upset a bit. When i checked into the room was more disappointed as there was a ground level airconditioner directly blowing on to the bed. The room was clean though with clean sheets and neat bathroom. Requested the reception team to change my room. Mr Tanmoy who was at the reception thenc upgraded me to a suite room then. what an experience staying in such a beautiful room!! Food was also tasty . Behaviour of the Reception , house keeping and the In room dining teams was very courteous. The disappointment on the first day turned out to be delight by the time i checked out. Special thanks to Tanmoy. Will again stay here next time iam in Kolkata
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Date of stay: November 2022Trip type: Travelled on business
Room Tip:Â Pls spend a bit more and go for the Suite room
Not suitable for people who can't climb stairs as...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GUEST SERVICE, Guest Services / Front Office at The Astor Hotel Kolkata
Responded 4 Nov 2022
Dear Guest, Greetings from the Sweetest part of Bengal ! It is most kind of you to share your experience and Thank you for taking out time to write this review. It was also nice to know that you had a very pleasant experience and I am indeed happy that my team lived up to your expectations and that you had enjoyed the hospitality and services provided by my team. At all times it is our constant effort to deliver the desired service, quality and expectations as you deserve being our guest. personalized and dedicated care for our guest is one of our "Exceptional Service Brand Credo" for Archer Hospitality and we are really fortunate to have lovely ladies and gentlemen who always tries to exceed guest expectations at all times. Thanks again for a special mention about Mr Tanmoy, Housekeeping Team and In Room Dinning team. We look forward to welcome you back at The Astor, and we promise to make your future events and stay more meaningful and memorable every time. We look forward to serving you again. Warm Regards, Amit Kobat General Manager gm@astorkolkata.com
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Excellent hotel, excellent location, excellent service. Beautiful interiors shows the heritage history of the hotel. Amazing restaurants in the hotel and the breakfast spread was great (not your regular pastries and cereal). The staff are all very helpful - special shout out to Sneha at the front desk who went above and beyond to ensure my father and I were comfortable and helped solve our challenges with us with an ever-smiling face. The one con is that since it is a heritage hotel, it does not have an elevator (get ready to get some impromptu cardio). The location is the icing on the cake - super close (walking distance) to all the happening places and park street. Highly recommended!
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Date of stay: March 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AKSHAY CHAWLA, General Manager at The Astor Hotel Kolkata
Responded 3 Apr 2022
Dear Guest, Greetings from the Sweetest part of Bengal ! It is most kind of you to share your experience and Thank you for taking out time to write this review. It was also nice to know that you had a very pleasant experience and I am indeed happy that my team lived up to your expectations and that you had enjoyed the hospitality and services provided by my team. At all times it is our constant effort to deliver the desired service, quality and expectations as you deserve being our guest. personalized and dedicated care for our guest is one of our "Exceptional Service Brand Credo" for Archer Hospitality and we are real fortunate to have lovely ladies and gentlemen who always tries to exceed guest expectations at all times.Thanks again for a special mention about Ms Shreya. We look forward to welcome you back at The Astor, and we promise to make your future events and stay more meaningful and memorable every time. We look forward to serving you again. Warm Regards, Akshay Chawla General Manager gm@astorkolkata.com
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Are there any historical sites close to The Astor Hotel Kolkata?
Many travellers enjoy visiting Jorasanko Thakur Bari (4.4 km), Ramakrishna Mission Swami Vivekananda's Ancestral House and Cultural Centre (4.6 km), and General Post Office (3.0 km).
