We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Save
Share
Avenida das Hortensias 1480, Gramado, State of Rio Grande do Sul 95670-000 Brazil
Expedia.com
Hotels.com
Travelocity
Booking.com
Orbitz.com
Traveluro
View all 16 deals
Payments made by partners impact the order of prices displayed. Room types may vary.
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Traveller (2681)
Room & Suite (504)
Dining (231)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Read more
Updated 06/08/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Wish Serrano
Updated 06/08/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#23 of 114 in Gramado
Location
Cleanliness
Service
Value
Considered a benchmark of hospitality in Brazil, Wish Serrano Resort & Convention has everything you would expect from an upscale resort: infrastructure, comfort and refinement. It's 272 apartments are elegantly decorated and surrounded by a natural grove of pines - the heart of the Serra Gaucha. The best hotel in Gramado has received several awards as the best mountain hotel in Brazil (Veja) and better infrastructure events in Gramado (Guia 4 Rodas), and the Traveller's Choice from TripAdvisor, the largest online community of travelers world.
Read more
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Bicycles available
Game room
Babysitting
Paid private parking on-site
Wifi
Hot bath
Pool / beach towels
Adult pool
Indoor pool
Outdoor pool
Heated pool
Shallow end in pool
Fitness / spa changing rooms
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Kids' meals
Special diet menus
Hiking
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Board games / puzzles
Children's playground
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Conference facilities
Meeting rooms
Spa
Makeup services
Manicure
Massage
Pedicure
Salon
Solarium
Steam room
24-hour security
Baggage storage
Chapel / shrine
Concierge
Outdoor furniture
Picnic area
Sun loungers / beach chairs
Sun terrace
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Show more
Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Cable / satellite TV
Extra long beds
Whirlpool bathtub
Private balcony
Room service
Safe
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Sofa bed
Bath / shower
Complimentary toiletries
Hair dryer
Show more
Room types
City view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Great View
Languages Spoken
English, Spanish, Portuguese
4579Reviews74Q+A11Room tips
Traveller rating
  • 3,177
  • 913
  • 280
  • 134
  • 76
Time of year
Traveller type
Language
  • More
Selected filters
  • Filter
  • English
Rafael T wrote a review Nov 2021
Sao Paulo, SP14 contributions4 helpful votes
When in town be sure to come and visit this little gem within the Wish Serrano complex. The restaurant has an incredible menu, built by an Argentinian chef whose DNA is noticeably in every detail. The service was superior and extremely enjoyable, mainly by four (you read it right, four!) incredible people who made our visit an amazing experience: Bruna, the hostess, and Carlos helped us getting a nice spot for our 4yo! Matheus and Robert were kind, patient and friendly during our stay. Highly recommend the place for its food and superior service!
Read more
Date of stay: November 2021Trip type: Travelled
2 Helpful votes
Helpful
Share
Response from Qualidade Wish Serrano, Proprietário at Wish Serrano
Responded 23 Nov 2021
Hi RafaelCasemiro85. Thank you for choosing Wish Serrano and for telling us about your experience. We were happy to have appreciated our structure and the hospitality. I hope to be able to receive you again soon. Sincerely, Roberta Toussaint Quality Coordinator
Read more
lorrainedoolundoff wrote a review Mar 2020
Nyborg, Denmark8 contributions
nice rooms nothing special large and c leaned OK, breakfast buffet food was Nice service not so much service team seemed busy on there phones so did the manager, we asked if we could take two apples from the buffet one day the service said yes the next day we too apples they said no , uuummmmm which will it be
Read more
Date of stay: July 2019
Rooms
Location
Service
Room Tip: 2nd floor room
See more room tips
Helpful
Share
Response from LGMAlves, Gerente geral at Wish Serrano
Responded 16 Mar 2020
I apologize for any possible inconvenience. Thanks for the comments. Kind regards Luiz Gustavo Alves General Manager
Read more
Scee713 wrote a review Jul 2019
Los Angeles, California16 contributions19 helpful votes
If you are traveling with kids, this is the place to go. I have an 8-year old, with a lot of energy. The kids area is FANTASTIC!! Muito Obrigado a Ritieli e "Xuxa"! The rooms are very nice, the staff is great, the breakfast is wonderful, the hotel is very well maintained. We loved the spa and indoor pool facility, the jazz night at the bar was great and the location ideal. The ONLY "negative" I can think of is the walk up-hill from the main street of town, but think of it as walking off the chocolate from town. One last thing, we left something in our room and thought of it after checking out and leaving town. We called and the staff had found it, saved it and then sent it to our hotel in Rio. What great service! Obrigado Caroline e Clarice! I cannot say enough good about this hotel; we had a great time here and we will absolutely be back in the future.
Read more
Date of stay: June 2019
Location
Cleanliness
Service
Trip type: Travelled
3 Helpful votes
Helpful
Share
Response from Gerente Geral Gramado, Gerente geral at Wish Serrano
Responded 9 Sep 2020
Obrigado! Ficamos muito felizes com seu feedback. Agradecemos pelo tempo dedicado em nos avaliar e esperamos poder recebe-los em breve novamente. Atenciosamente Wish Serrano Resort
Read more
Debora B wrote a review Sep 2018
Sao Paulo, SP64 contributions38 helpful votes
I really like the hotel. Good restaurants to dinner, lunch and for the breakfast. Good location. Its not necessary car to walk at center. The rooms has a beautiful view from the city and the room is new, clean and very confortable. The staff is friendly.
Read more
Date of stay: May 2018Trip type: Travelled
1 Helpful vote
Helpful
Share
Response from L_Pivoto, General Manager at Wish Serrano
Responded 3 Sep 2018
Dear Ms. Débora, Thank you for sharing your evaluation with us. Its very important to have the feedback of our guest, thats how we can still improve our service. Hope to have you again as our guest.
Read more
Ofir S wrote a review Jul 2018
11 contributions6 helpful votes
Me and my wife stayed at this hotel for 10 days during 11th to 20th of July 2018. We had a nice stay and we ended up paying a promotional price, so all in all I was satisfied with the hotel (cost / benefit). However I would not have been happy if I had paid anything close to the full price. In my opinion this hotel should have 4 stars instead of 5. Pros: 1. Breakfast has a large variety 2. Room was spacious and in our case had a balcony 3. Excellent localization 4. Great laundry service 5. Good Parking service (even though its not cheap, 25 BRL per day) 6. Good Cleaning service Cons: 1. Room Sink has a plumbing problem. Made very loud noise when used. 2. Room fridge didn't cool drinks properly. 3. Time sharing sales sequence was not a nice experience and was a waste of time. 4. Elevators weren't working properly during 2 days. 5. Hotel restaurant service was bad (except for breakfast) 6. Very bad wifi. The signal wasn't the problem, the velocity was. Ended up not using it as it was not practical. 7. Bad tv signal within the room.
Read more
Date of stay: July 2018Trip type: Travelled
1 Helpful vote
Helpful
Share
Response from L_Pivoto, General Manager at Wish Serrano
Responded 21 Jul 2018
Dear Mr. Ofir, Thank you so much for choosing and evaluating our hotel. Your feedback is very important to help us to keep our service quality. Hope to have again as our guest.
Read more
Previous
123456
PRICE RANGE
US$92 - US$185 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
serrano hotel gramado
FORMERLY KNOWN AS
Wish Serrano by GJP
LOCATION
BrazilState of Rio Grande do SulGramado
NUMBER OF ROOMS
268
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Wish Serrano
Which popular attractions are close to Wish Serrano?
Nearby attractions include Mini Mundo (0.3 km), Igreja Matriz Sao Pedro Apostolo (0.3 km), and Materia Capitao Rodrigo (0.4 km).
What are some of the property amenities at Wish Serrano?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Wish Serrano?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Wish Serrano?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Wish Serrano?
Yes, a parking garage, paid private parking on-site, and secured parking are available to guests.
What are some restaurants close to Wish Serrano?
Conveniently located restaurants include Cucina Boniatto, Versoi Fondue & Restaurant, and Sálvia Restobar.
Are there opportunities to exercise at Wish Serrano?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Wish Serrano?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Wish Serrano?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Wish Serrano offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Which languages are spoken by the staff at Wish Serrano?
The staff speaks multiple languages, including English, Spanish, and Portuguese.