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Sheraton Grand Rio Hotel & Resort

Avenida Niemeyer 121 Leblon, Rio de Janeiro, State of Rio de Janeiro 22450-220 Brazil
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Traveller (2796)
Pool & Beach (399)
Room & Suite (362)

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About

#73 of 306 hotels in Rio de Janeiro
Location
Cleanliness
Service
Value
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Indoor play area for children
Parking
Wifi
Hot bath
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Swimup bar
Poolside bar
Rooftop bar
Tennis court
Children Activities (Kid / Family Friendly)
Kids club
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Couples massage
Foot massage
Full body massage
Makeup services
Massage
Open-air bath
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Desk
Housekeeping
Minibar
Stovetop
Cable / satellite TV
Bidet
Private balcony
Room service
Safe
VIP room facilities
Iron
Flatscreen TV
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Great View
Ocean View
Languages Spoken
Spanish, Portuguese
Hotel links
Special Offer:Earn 1,000 Bonus Points & 1 Bonus Elite Night Credit Each Night.

Location

Avenida Niemeyer 121 Leblon, Rio de Janeiro, State of Rio de Janeiro 22450-220 Brazil
Name/address in local language
Sheraton Grand Rio Hotel & Resort
2,719Reviews148Q+A100Room tips

Reviews
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Larry B wrote a review Yesterday
Panama City Beach, Florida13 contributions13 helpful votes
Thought it was going to be great, but disappointments soon followed. We checked in and our room wasn't ready. The man at the front desk said he'd notify us "immediately" when the room was ready. Since we had been on airplanes and in airports for almost 24 hours, we desperately wanted in our room for a shower and nap. He never texted us and we finally stopped another person who said she would check on it, it had been clean for some time. Not a good start. We took a shower, a little nap and found our friends for some food. Breakfast fare is OK, eggs were bad though, but the breakfast staff was amazing and friendly. On the second day after a tour, we went and ate at the steakhouse, very good and then the pool. The pool in the very back was not being used and was much quieter than the main pool, so we went there. However there were dirty dishes and half eaten food all around the chairs that someone left and it attracted a ton of flies. We informed three different employees but it was almost an hour and fifteen minutes before anyone cleaned all that up. Very disappointing for a nice Sheraton property. Plus, last night, my wife woke up to go to the restroom, turned on a light and a roach was crawling across the floor. Picture included. Nows she's scared the are in our suitcases left open on the floor and that we'll take them on the ship we're boarding tomorrow. On the third day, we came back from a very long day of touring and needed go to our room for bathroom breaks and showers, but we had no water! We called the front desk and they said it may be late tonight before we can have any water. My wife said she had to get ready for dinner and a shower, where could she go? They told her to go to the spa on the 4th floor and she rushed out. When she got back, I said I'd go, but the spa closed at 5 and I called the desk and asked for some sort of accommodation for this ridiculous incident. Our friends room had water, other people on our floor had water, but not our room or a few others on our side of the hall. They finally brought me a key to the room across the hall to use until ours was done. I used the showers and all there. This is just not what I expected from a nice Sheraton hotel in the Marriott Group. But I will give them two stars for at least listening to me and eventually doing what should have been done immediately. I'm sure I could have come on another date and maybe given them four or five stars and that these incidents may not have happened then, but I can only report what happened on this particular stay.
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Date of stay: March 2024
Value
Location
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Trip type: Travelled with friends
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Marius59 wrote a review 15 Mar
Belfast, United Kingdom16 contributions19 helpful votes
We stayed in this delightful and spacious beach hotel for eight nights and when we were leaving we genuinely regretted we were not staying for another week. Trailfinders booked this for us back in December and we trusted their recommendation. However, I subsequently read some negative reviews on Tripadvisor referring to an hotel in need of a facelift and poor service which caused some concern. But I totally disagree with that. I would happily return. This very spacious hotel is of a high quality with excellent personal attention by staff. I would single out in particular Alfonso in concierge who went out of his way to be helpful and who speaks excellent English. My wife lost her glasses in the swimming pool and the customer manager went to great trouble to ensure that they were found and returned. Some say that the hotel is a bit isolated but there is no problem getting taxis to Copacabana beach a few miles away or downtown, which are very cheap by UK and Ireland prices and we used our Uber app all the time. One warning though and it is an important one. Do not use the hotel cash machine as it charges totally exhorbitant commission. A rip off. When I complained to the hotel they said an outside company ran it and they agreed the charges were very high and they said you were paying for the convenience. I told them that they should have signs warning customers about the unacceptably high charges and my comments were noted. If I return and it would be a delight to do so - it's just so far away - I will make sure I have withdrawn cash from a bank. But, all in all a memorable and very enjoyable stay made all the more alluring by the private beach and stunning scenery although the favella closeby reminded one that we live in a world of haves and havenots and those who can stay in a Sheraton resort such as this should be very grateful.
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Date of stay: February 2024
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Location
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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travelpaulBERLIN wrote a review 15 Mar
Berlin, Germany69 contributions52 helpful votes
We’re immediately checking out after one night… and going back to the Fasano. Where we stayed earlier in our trip this region . It’s not a property we’d waste valuable holiday time at. Staff are rude. Ubers cancel last minute and then miraculously there’s a door man guiding you to a car that just happens to be free..at 4x the cost of the Uber. We weren’t born yesterday. Got the scam figured out, thanks. On the plus. As an Italian considering the geography, the Italian restaurant on site is quite good. Fresh made pasta and the staff are very friendly. They should promote the waiters to check in guests Ghastly guest behaviour we’ve witnessed in the short stay has included guests playing their own music at pool with every curse word you can think of. People live streaming their walk along the breakfast buffet “can you believe this “. Tacky.
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Date of stay: March 2024Trip type: Travelled as a couple
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Response from Mariana Soares, Owner at Sheraton Grand Rio Hotel & Resort
Responded 4 days ago
Dear Mr travelpaulBerlin Hope is your day a pleasant one. We thank you immensely for the message, and especially for your time, that was spend for this feedback. I can assure you that all feedback is very valuable, welcome and discussed with our managers, I will thoroughly check each piece of information mentioned and make the necessary corrections. Could you kindly share with us the experience that you had at our Sheraton Rio, so that we can improve even more the experience of our guests. I would like to leave my direct contact and look forward to a new opportunity to ensure that these relevant points about previous stay, can be reversed for a unique and memorable experience, within the standards of the Sheraton Grand Rio and Marriott Thus, we hope to regain your confidence in our care and services. Hope see you next time. Please, any kind of assistance do not hesitate to let us know. Warm Regards, Mariana Soares Shift Leader Sheraton Grand Rio
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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sbrady123 wrote a review 7 Mar
London, United Kingdom66 contributions52 helpful votes
Stayed here for 3 nights, having moved from a different hotel which we were unhappy in. SO pleased we did! The Sheraton is incredible. Luxury from the moment you walk in. Lovely and helpful staff everywhere, incredible pool and hot tub. Nice service, great drinks and areas to relax. The rooms are big and clean, with everything you’d expect and more. Breakfast great with huge choice. Any low ratings here would be trying to pick tiny problems. It’s sensational. Location slightly out of the centre, but you know this on booking and Uber is easy and cheap. It gives respite when you need it from Rio chaos. Sad we had to leave.
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Date of stay: March 2024Trip type: Travelled as a couple
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Thomas M wrote a review Feb 2024
Miami Beach, Florida31 contributions38 helpful votes
This hotel is nice and great views. The staff is so nice. Some outstanding staff include pool server Cicero, who is very charming and friendly. He always provides prompt and courteous service! Very personable and great assist to the hotel! Another asset to the hotel is pool bartender Antonio ! Wow, great bartender! He always greets you with a smile , so courteous and makes wonderful drinks! Then the hostess, Raquel, at the Italian restaurant, could not be any kinder or welcoming ! She is absolutely wonderful ! You feel as if she is inviting you into her home! Such a warm gracious person ! A total gem! When you visit the hotel, I hope you get to meet and engage with theses employees ! Total assets to the hotel! Obrigado to them!
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Date of stay: February 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Stephen I wrote a review Feb 2024
2 contributions1 helpful vote
Overall it was a wonderful stay. My home away from home. Especially exceptional was our hostess at the Italian restaurant on the pool level. Raquel Franca do Nascimento. She always had a smile for us and was extremely pleasant and helpful, and always made sure our stay was comfortable. I hope you commend her on being an important and wonderful part of the Sheraton Rio team! Thank you! Stephen Ibarra
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Date of stay: February 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Pamela B wrote a review Feb 2024
1 contribution
I had a wonderful experience with the hostess of the Bonvoy Lounge. Raquel Franca do Nascimento. She was warm and welcomed me everywhere she saw me at the resort. She made me feel so special. She made the experience personal and special! Kudos to having such a great employee!
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Date of stay: February 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Lucas Di Picoli Garcia wrote a review Feb 2024
Boston, Massachusetts107 contributions76 helpful votes
This property is fantastic! Got a room upgrade due to Marriott Titanium status and the views were splendid, pool scene was nice with a semi private beach plus the view of Ipanema from far. Service is 10 out of 10 and the club lounge has a beautiful view. You can walk during the day from the property to Leblon beach, its a pleasant walk with nice views, only 10 min. However its also a cheap and quick uber drive to anywhere in Ipanema/Copacabana. The only negative thing for me about this property: Food prices at restaurants, they were way too expensive for Brazil terms, a simple buffet was 130 Reais and 170 Reais with churrasco, and this is more expensive than some of the best brazilian steakhouses in the city, I ate there and was disappointed of the quality/cost ratio.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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travel5770 wrote a review Feb 2024
Hove, United Kingdom40 contributions35 helpful votes
We had a 7 night stay at the hotel - the hotel staff were amazing especially the breakfast staff on the top floor and happy hour staff (6pm to 8pm) - the hotel has an amazing view towards Leblon and beaches - great facilities outside with a large pool and direct access to the beach - we will definitely be back - thank you
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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K Fowlstone wrote a review Feb 2024
Cowichan Bay, Canada453 contributions94 helpful votes
We are close to ending a six night stay in this beautiful hotel. It is a bit removed from downtown Rio but Uber is cheap and the hotel more than makes up for the inconvenience of having to take a taxi or Uber. Our room is a good size with a very comfortable bed. We have a good ocean view. The breakfasts are excellent with a wide variety of foods. One of the best breakfast buffets I’ve ever had. Omelettes and fried eggs are made to order. We ate in the Italian restaurant and the Casa De Cachaca. They do light meals and pizza. The food in both places was very good. We are booked for dinner at the French restaurant on Friday evening and are really looking forward to going there. The swimming pool is heated and the area around it is very well served by the pool bar for food and drinks. The hotel has a very well equipped gym and also supplies bicycles for two hours a day. My only complaint is we are only staying here six nights. I wish it were much longer.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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PRICE RANGE
$342 - $483 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton rio hotel rio de janeiro, sheraton rio hotel and resort, sheraton rio de janeiro, rio de janeiro sheraton
LOCATION
BrazilState of Rio de JaneiroRio de JaneiroZona Sul (South Zone) / Leblon
NUMBER OF ROOMS
538
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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SHERATON GRAND RIO HOTEL & RESORT - Reviews & Price Comparison (Rio de Janeiro, Brazil) - Tripadvisor

Frequently Asked Questions about Sheraton Grand Rio Hotel & Resort
Which popular attractions are close to Sheraton Grand Rio Hotel & Resort?
Nearby attractions include Mirante Do Leblon (0.4 km), Parque Municipal do Penhasco Dois Irmãos (0.4 km), and Vidigal Beach (0.02 km).
What are some of the property amenities at Sheraton Grand Rio Hotel & Resort?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.
Which room amenities are available at Sheraton Grand Rio Hotel & Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sheraton Grand Rio Hotel & Resort?
Guests can enjoy a swimup bar, a rooftop bar, and an on-site restaurant during their stay.
Is parking available at Sheraton Grand Rio Hotel & Resort?
Yes, paid private parking on-site and paid public parking on-site are available to guests.
What are some restaurants close to Sheraton Grand Rio Hotel & Resort?
Conveniently located restaurants include L'Etoile, Restaurante Casa da Cachaça, and Bene.
Are there opportunities to exercise at Sheraton Grand Rio Hotel & Resort?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Sheraton Grand Rio Hotel & Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Grand Rio Hotel & Resort offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sheraton Grand Rio Hotel & Resort?
The staff speaks multiple languages, including Spanish and Portuguese.
Are there any historical sites close to Sheraton Grand Rio Hotel & Resort?
Many travellers enjoy visiting Forte de Copacabana (4.6 km), Parque Lage (4.0 km), and Casa de Rui Barbosa Museum (6.6 km).