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Discover the soul of Austin at Omni Austin Hotel Downtown, situated in a prime downtown location near 6th Street in the heart of the city's technology startup community. Centrally located, the hotel is close to the top restaurants and invigorating culture which makes Texas' capital famous, including The Moody Center, Paramount Theatre, Bob Bullock Texas History Museum, Blanton Art Museum, multiple entertainment districts, and the Texas State History Museum, as well as the Texas State Capital and University of Texas. Omni Austin Hotel Downtown underwent a multi-million-dollar refresh in 2022, encompassing the accommodations, public areas, and event spaces as well as exciting new dining venues. The hotel's luxurious 315 guest rooms embrace Austin's iconic entrepreneurial spirit with contemporary Mid-century design elements including live-edge walnut, sleek black quartz and layered textures to appeal to today's modern traveler.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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The Omni Austin Hotel Downtown receives mixed reviews, with guests praising its central location near 6th Street and convention centers, and highlighting the hotel's overall cleanliness. However, some travelers have voiced concerns about the rooms being outdated, small, or sometimes not as clean as expected.
While the service is often described as friendly and exceptional, there are occasional mentions of service mishaps. The amenities, especially parking, can add to the cost, leading many to feel that the hotel does not offer the best value.
Location
Central
Atmosphere
Sophisticated
Rooms
Mixed
Value
Expensive
Cleanliness
Spotless
Service
Inconsistent
Amenities
Satisfactory
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The staff were pleasant and accommodating. They even upgraded our reservation at the last minute to a corner room with a city view. The general access points were always clean and running smoothly. As a member, I received a complimentary drink voucher upon arrival that I was able to use at the bar or coffee shop during my stay.
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Review collected in partnership with Omni Hotels & Resorts
Date of stay: February 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Linh Dinh, Owner at Omni Austin Hotel Downtown
Responded 17 Feb 2025
Thank you so much for your wonderful feedback! We're so happy to hear that our staff made such a positive impact and that the upgrade to a corner room with a city view enhanced your stay. We're also glad you enjoyed the complimentary drink voucher and the clean, smoothly operating facilities. We truly appreciate you being a member and look forward to welcoming you back for another great experience!
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I utilized the outpost service to have a dual monitor set up in my room, which was nice to have while traveling for business. I had some initial trouble setting up and the outpost team was very helpful in getting everything working. Otherwise, the hotel was good, customer service was great.
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Date of stay: February 2025Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Linh Dinh, Owner at Omni Austin Hotel Downtown
Responded 10 Feb 2025
Thank you for sharing your experience! We're so glad the Outpost service worked well for your business needs and that our team could assist you in getting everything set up. It's great to hear that you were pleased with our customer service as well. We appreciate your feedback and hope to have the chance to host you again on your next visit!
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We used the Omni for our wedding block from 2/26 to 3/2 of 2025. The staff was very helpful in setting up the block and increasing the room counts when needed. We loved the spacious lobby that included a bar, restaurant, and coffee shop that allowed guests to easily congregate.
Our getaway car was a family Mustang and the valet offered to leave it at the front. It was a joy to see it greet guests as they arrived.
The staff left treats in our room upon our arrival and wedding night. Rooms were comfortable and clean.
We also hosted a brunch Sunday morning. Again, great food and we loved the ease that allowed guests to come and go as desired.
The Omni is also a great location within downtown. We walked to our rehearsal dinner, down Congress and around Lady Bird Lake, and were less than a block away from the Driskill. A lot of our guests were from out of town so having fun activities near by was important to us.
Huge thank you to Omni!!!
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Review collected in partnership with Omni Hotels & Resorts
Date of stay: February 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Linh Dinh, Owner at Omni Austin Hotel Downtown
Responded 1 week ago
Thank you so much for your wonderful review! We are absolutely thrilled to hear that your wedding experience at the Omni was everything you hoped for and more. It was our pleasure to help set up the room block and accommodate any changes you needed along the way. We're so glad your guests enjoyed the spacious lobby and the convenient amenities like the bar, restaurant, and coffee shop. How special that your family Mustang was able to greet your guests at the front—what a memorable touch! We're also delighted to hear you enjoyed the treats in your room and found the accommodations to be comfortable and clean. It sounds like your Sunday brunch went off without a hitch, and we're so glad the location made it easy for you and your guests to explore everything downtown has to offer. Thank you again for choosing the Omni Austin Hotel Downtown, and we hope to welcome you back for future celebrations. Wishing you a lifetime of happiness!
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Our event served chili without spoons, and brisket without knives. The gentleman serving the brisket did not speak english, therefore couldn't understand when I was requesting a knife and seemed to think I was asking for the carving knife that he had. The endive crab was good, but after it sat out for a little while, it wasn't good. One of the attendees of our event got ill from it.
The large pieces of lettuce that were served for the salad included nothing to cut them with. Each of us ended up having to use our fingers to tear the pieces of lettuce up.
When I attempted to obtain a bottle of water from the open bar, I was told that I could only have a cup, even though many others had a full bottle of water.
Overall, that event was extremely disappointing.
Breakfast the first day was very good. The scrambled eggs with the cheese was absolutely delicious. The following morning had decent eggs, but our third breakfast, the eggs were dry, bland and not appealing. The coffee was quite strong. Thank you for that!
Within the room, it was very clean, but the beds were extremely uncomfortable and the bedding was very thin and not very warm. There was only one extra blanket in the closet. In the middle of the night, I wasn't about to wake up my spouse by calling housekeeping to bring a second.
When attempting to connect our device to the television, we were never able to connect it to the wifi. We had to run our Firestick from the hotspot on our phones.
While attending events in our suppliers' suites, many of them experienced difficulty staying connected to the wifi, some couldn't connect at all.
Overall our experience was "ok". On a scale of 1-10, I'd probably give it an overall rating of about a 4.
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Review collected in partnership with Omni Hotels & Resorts
Date of stay: March 2025Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I’m not impressed. Better options nearby. Accommodations are nice, but service sucks. Room cleaning is intermittent Your keys randomly stop working. You have to ask for water bottles and even when you do it’s a coin toss if it gets delivered. Toilet runs and requires fidgeting with handle to stop. Homeless on every corner. Enough said.
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Date of stay: June 2023
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Linh Dinh, Owner at Omni Austin Hotel Downtown
Responded 22 Jan 2024
Thank you for all of your feedback. Please know we've passed your feedback to our Management Team in order to improve our future service.
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PROS: Staff was friendly and accommodating Checkout was at noon Soft Robes Large Towels
CONS: Parking $60 a night (not including tips) Bathroom smelled like rotten eggs Food was awful (we were served breakfast, lunch, dinner, and snacks and it was all bad) Shampoo dispenser didn't work (small but I would expect more for the price) Elevator layout was a mess: certain elevators only went to certain floors so I would have to ride them down to go to the suite. Both rooms had outdated, pungent, sticky, furniture that desperately needs to be thrown out. The water from my shower didn't drain properly
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Review collected in partnership with Omni Hotels & Resorts
Date of stay: June 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Linh Dinh, Owner at Omni Austin Hotel Downtown
Responded 21 Jun 2024
Thank you for your review. We're sorry to hear your stay was not the superior one we want for all of our guests. Please know we've passed your feedback to our Team to make adjustments to our future service.
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Omni is known for their quality customer service and rooms. However, we received an uncomfortable stay as the beds were hard and the pillows lacked support (highly encourage people to bring their own pillows, if possible). We had an incident with the dining experience at the restaurant downstairs where the waiter lied to us that they were busy and working on the food, yet 40 minutes into waiting I find out from a manager that the server had barely put the order in to be cooked. We had told the waiter from the beginning that we were in a hurry as we had other engagements to attend to that day and yet maybe a little more than 50 minutes into waiting for the food we finally got it.
Also, we went to the front desk to discuss the incident and they said they would take off the dining charge from our bill, yet we were charged for it twice. Completely disappointing and we will stay at a different hotel next time we are in the area. We sincerely hope others do not have the experience we had.
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Review collected in partnership with Omni Hotels & Resorts
Date of stay: May 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Brandon Rhode, Owner at Omni Austin Hotel Downtown
Responded 20 May 2024
Thank you for taking the time to share your feedback with us. I am truly sorry to hear about the challenges you encountered during your recent stay. Your experience falls well below the standard of service we aim to provide, and for that, I apologize. I understand the importance of a comfortable rest, and I regret that you found the beds and pillows to be unsatisfactory. Additionally, I am deeply sorry for the inconvenience and frustration you experienced with the dining service at our restaurant. Such delays and miscommunication are unacceptable, and I assure you that we are taking immediate steps to address these issues with our team to prevent recurrence. Regarding the billing error, I apologize for any confusion or inconvenience caused. Rest assured, we will investigate this matter thoroughly and take appropriate action to rectify the situation. We sincerely value your feedback as it helps us identify areas for improvement. Please know that your concerns have been heard, and we are committed to making the necessary changes to ensure a more enjoyable experience for our guests in the future. If you would like to discuss your experience further or if there is anything else we can do to make amends, please do not hesitate to contact us directly at 512-476-3700 and ask for the Front Office Manager on Duty. Once again, I apologize for the shortcomings you experienced during your stay. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience that Omni is known for.
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I was visiting from the UK and staying in the hotel as part of a business trip. The pictures of the rooms on the hotel’s website were nothing like the room I was allocated and certainly not worth the $400 a night rate charged. My colleagues had rooms with a balcony facing the City. My room looked inwards to reception and was dark as you needed to keep the drapes shut so office workers didn’t look into the room from the building opposite. The furniture is old, dated and very worn. I’ve stayed in better budget accommodation for less. The was also some sort of dead bug/animal on the floor when I arrived which made me question if the room had been properly cleaned.
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Date of stay: October 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Very spacious and clean room, great location. The bar in the hotel was very pricey and the breakfast was okay. The hotel is very clean and convenient to everything. Front desk staff was attentive and housekeeping was on point when we needed fresh linens.
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Review collected in partnership with Omni Hotels & Resorts
Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Linh Dinh, Owner at Omni Austin Hotel Downtown
Responded 12 Apr 2024
Thank you for your review! We're happy to hear you had a great stay and our team delivered a superior service. We look forward to seeing you again!
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I believe John Cadena (Manager) hung up in my face, after me having to explain the issue with my reservation to 4 people prior to him and being on hold for an absurd amount of time between each, just for him to get on the phone and not know anything about whats going on and hanging up on me. They refuse to tell me who I can make a complaint to, so I'll try to find out and help you all as best as I can if you happen to need the info. So far I have found (Hotel Association, American Hotel Lodging Association, BBB, State Tourism Office, and the Atty General, and small claims is an option) I'll update with accurate information when I find out for sure.
These people want to keep over half a thousand dollars for a room cancellation, that was cancelled a little over 4 months out from the reservation. They said it's policy to keep one night, (which is not what my group reservation says) and when I also did the math and it still wouldn't have been over $500.00, they then said, it's because I didn't cancel all of the add-ons before before ending the reservation. Then I told them, there is nothing on the policy, ticket, or receipt that indicates that I need to remove each item from the reservation before completely closing it. Who on earth would need or keep the add-ons but no hotel. Then they said, oh nevermind, that's not true and that it will take them 2 days from now to figure out how THEY messed up and what they decide to do with MY money, even though I didn't mess anything up. And the ticket explicitly states, I have until July, 22, 2024 to cancel without the $517.16 penalty. No way they should be able to try and think up a reason to keep your money and switch reasons on the spot or from person to person. I know it counts for nothing and probably even less than that, but I will never ever do business with Omni. What's crazy is, even before this, I was thrown so much attitude for asking an updated receipt from them prior to this, but I brushed it off because I assumed they were having a hard day. But it really is in them. I'll update, if I hear anything back from them.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled solo
Room Tip:Be careful, save all info, and don't let them give you the run around. I have energy but many...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Linh Dinh, Owner at Omni Austin Hotel Downtown
Responded 19 Mar 2024
Thank you for your review. Upon reviewing your reservation a deposit was taken on March 8th for your upcoming reservation on July 25th. Upon your cancellation on March 15th, the reservation was in the cancellation window and on March 16th the hotel refunded your deposit. Please know it typically takes 3 - 5 business days to see it reflected in your account. Thank you for bringing this to our attention. If there is anything else we can assist you with, please contact the hotel directly and ask for a Manager on Duty.
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There are more places to choose from in the Austin area.
PRICE RANGE
$415 - $620 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
omni austin, austin omni
LOCATION
United StatesTexasAustin
NUMBER OF ROOMS
392
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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