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Holiday Inn Express Hotel & Suites Austin NW - Arboretum Area

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Traveller (32)
Room & Suite (57)
Video (1)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Property amenities
Free High Speed Internet (WiFi)
Pool
Free parking
Breakfast included
Fitness Centre with Gym / Workout Room
Breakfast Available
Business Centre with Internet Access
Conference Facilities
Dry Cleaning
Hot Tub
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Self-Serve Laundry
Shuttle Bus Service
Wheelchair Access
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Room features
Air conditioning
Microwave
Refrigerator in room
Accessible rooms
Family Rooms
Kitchenette
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Value
Mid-range
HOTEL CLASS
Hotel links
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Special Offer:Save More on Your Rate
Hotel deals

Location

Full view
57Somewhat walkable
Grade: 57 out of 100
65Restaurantswithin 1 km
5Attractionswithin 1 km
287Reviews
201Photos
9Q+A
54Room tips
Traveller rating
  • 201
  • 55
  • 14
  • 7
  • 10
Time of year
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Popular mentions
This room and the service are exactly what I expect from Holiday Inn Express. Yummy breakfast. Cinnabon cinnamon rolls. Comfortable beds and pleasant service. There are plenty of restaurants nearby. Seaton medical center (on 38th) was only a 10-15 min drive.
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Response from AUSAU, guest service at Holiday Inn Express Hotel & Suites Austin NW - Arboretum Area
Responded 4 weeks ago
We are incredibly grateful that you took the time out to leave us this review. We value customer satisfaction as our top priority. We are glad that you enjoyed the breakfast and had a pleasant rest. We look forward to see you again. Thank you, Katie C.
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I returned in the evening from a long day of meetings and found my room not made up. Bed not made, no new/folded towels, trashcan not emptied. I called front desk to request them to fix it and they flat out refused. Apparently housekeeping leaves at one and no one on site is
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Response from PaigeM1111, General Manager at Holiday Inn Express Hotel & Suites Austin NW - Arboretum Area
Responded 4 weeks ago
We apologize for the inconvience with your room not being cleaned, each member of our front desk team is trained on how to clean rooms so will be speaking with them all to find out where the disconnect was. We strive to provide the best customer service possible and it is unfortunate this was not the experience you had. Our reception area is at the front door as you walk in and clearly posted so unsure as to what reception area you are speaking of... We will be doing our best to ensure this is not an experience for any guest again.
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I stayed here for a quick business trip. The hotel was really clean, staff were super friendly and accomodating, and they had some nice perks like a free happy hour that I wasn't expecting. Bed was comfortable, hot tub/pool area was clean and nice. The breakfast in the
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Response from AUSAU, Guest Services Associate at Holiday Inn Express Hotel & Suites Austin NW - Arboretum Area
Responded 13 Feb 2019
Thank you so much for your review and for choosing our hotel. I’m happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel. - Katie
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We only stayed one night, but very early the next morning (about 4:00 am) I couldn't sleep so I left my sleeping husband in the room and went down to the lobby to read. In about 5 minutes I was approached by hotel staff telling me that homeless people were not allowed in the
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Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Austin NW - Arboretum Area
Responded 3 weeks ago
Hi Helen V, Thank you for taking the time to share your experience with us and choosing our hotel for your recent Austin trip. I am happy our hotel location worked so well for you. We strive to make sure that every guest has an amazing stay at our hotel and I'm sorry you were taken aback by the service you encountered from our hotel staff when you were at the lobby. I understand how disappointed you were. Our goal is to impart with you what it means to be a privileged guest of the hotel brand and I know how discouraged you must have felt be should we fail to deliver. I have forwarded your comments to the upper management for review and I assure you that training is imminent. Thank you again for your feedback. Your visit is valued and we hope to offer you a more pleasant hotel encounter in the future. Best, Zel N. Case Manager IHGService
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I stayed at this location during a convention with some friends, even with how busy it was the staff was very much on top of everything and was very friendly. They complemented my costumes even though I’m pretty sure I looked weird. It was a great experience will stay there
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Response from AUSAU, Guest Services Associate at Holiday Inn Express Hotel & Suites Austin NW - Arboretum Area
Responded 13 Feb 2019
Thank you for taking the time to review your stay with us. i am very pleased to hear that our team made your stay wonderful. We hope to see you again next year! - Katie
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Professional photo exclusively commissioned by TripAdvisorHoliday Inn Express Hotel & Suites Austin NW - Arboretum Area
The Double Room at the Holiday Inn Express Hotel & Suites Austin NW - Arboretum Area
Comfy bed and pillows
Photo provided by managementHoliday Inn Express Hotel & Suites Austin NW - Arboretum Area
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12345612
Is this hotel near Barton Creek Greenbelt?
It's about 13 miles from the Barton Creek Greenbelt.
0 votes
I would allow 20-30 minutes depending on traffic. I do not believe has a shuttle to & from the airport.
0 votes
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Depending on traffic, you are there in 30-60 minutes. Breakfast is contential!
0 votes
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How far from 6th street?
We are located 19 minutes away from 6th street depending on traffic exactly 11.6 miles.
0 votes
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12
"Maybe rooms at the back are quieter."
"no clue on this one"
"4th floor and queen double bed is a big suite."
"I stayed on the side away from the parking lot. There was not much to look at; however, it was very quiet."
"ask for a 3rd floor or above in order to see the city view"
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PRICE RANGE
US$127 - US$235 (Based on Average Rates for a Standard Room)
LOCATION
United StatesTexasAustinNorthwest Austin
NUMBER OF ROOMS
110
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