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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
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4.0
#68 of 238 hotels in Austin
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
See why so many travelers make Austin Southpark Hotel their hotel of choice when visiting Austin. Providing an ideal mix of value, comfort and convenience, it offers a family-friendly setting with an array of amenities designed for Texas travelers like you. For those interested in checking out popular landmarks while visiting Austin, Austin Southpark Hotel is located a short distance from Cathedral of Junk (1.3 mi) and St. Edward's University (1.3 mi). As your “home away from home,” the hotel rooms offer a flat screen TV, air conditioning, and a seating area, and getting online is easy, with wifi available. Guests have access to a 24 hour front desk, a bar while staying at Austin Southpark. In addition, the hotel offers a pool and a lounge, which will help make your Austin trip additionally gratifying. And, as an added convenience, there is free parking available to guests. Travelers looking to enjoy some crab can head to South Congress Cafe, Perla's Seafood and Oyster Bar, or Vespaio. Otherwise, you may want to check out a steakhouse such as Texas Land & Cattle Steak House or Steak House Austin LLC. There is no shortage of things to do in the area: explore popular gardens such as Zilker Metropolitan Park, Zilker Botanical Garden, and Lady Bird Johnson Wildflower Center. At Austin Southpark Hotel, your comfort and satisfaction come first, and they look forward to welcoming you to Austin.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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The Austin Southpark Hotel garners appreciation for its pristine condition and the high level of service that significantly enhances guest experiences. Its vibrant atmosphere, bolstered by live music and an old-style charm, has also received positive mentions.
However, some guests have expressed dissatisfaction with the perceived value, citing concerns like overcharging and outdated facilities. Despite mixed reviews about the room conditions, the hotel's amenities and its convenient location close to downtown Austin and the airport are popular with travelers.
Location
Convenient
Atmosphere
Lively
Rooms
Dated
Value
Expensive
Cleanliness
Mixed
Service
Attentive
Amenities
Satisfactory
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We stayed here on 7-19-20 to celebrate our anniversary, but really to just spend a day or so by and in a pool. The lobby is in great shape and very clean. We did online check in, but they still had us sign something which we were trying to avoid since we are “Covid adverse”. Oh, well, more hand sanitizer. They upgraded us to a junior suite and had several of their staff sign a happy anniversary card to us. Very nice.
The suite was one large room with a good size sitting area and wet bar. All seemed very clean. Supposedly no one had been in the room for over 24 hours, but I wish they would seal the room once it’s clean like some chains now do. It also had both a Keurig and a Nespresso machine which I enjoyed.
The pool is resort style with a large pool connected by a short river to a smaller indoor-outdoor pool. We could easily distance ourselves from the few others at the pool. However, the pool is In considerable need of cosmetic work. Didn’t bother us, but I was surprised. Also, when we went for a swim the next morning, the staff were arranging the chairs, but were not sanitizing them. The ladders had handprints from the day before, so clearly had not been sanitized or even wiped down.
All in all, it was a good short stay and we got in some relaxing pool time.
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Date of stay: July 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jeremy Lander, General Manager at Austin Southpark Hotel
Responded 23 Jul 2020
Thank you for taking a moment to review your recent stay with us. We are glad to hear that your enjoyed your stay. Feedback like yours is how we improve and we will certainly do our best to address all that you mentioned. We hope to be able to welcome you back soon, and wish you a Happy Anniversary!
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The hotel was adequate but overpriced. Obviously out dated and in need of an upgrade. Lighting was dim and the feel was something closer to a mid grade motel than an upscale vacation spot. Compared to other Omni hotels, this location was severely lacking and would not be my first choice in this area again. Furthermore, there was a planned power outage the day of our stay, and being informed the day of arrival was very unprofessional and felt like the hotel wanted to hide something. Outages are not last minute unless it’s an emergency. Telling us before hand may have resulted in loss of business, but I could have respected that knowledge and appreciated the heads up and stayed anyway. I will say, a positive note, the manager did accommodate us with a $50 food credit for the inconvenience.
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Review collected in partnership with Omni Hotels & Resorts
Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gianna De La Rosa, Guest Services / Front Office at Austin Southpark Hotel
Responded 8 Jul 2024
Thank you for the feedback.
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Austin has gotten so expensive since Covid. This hotel is older but very well maintained. The rooms are clean, beds seem new and nice. The staff is always great.
I travel for work and have not had any hotel provide room service every day of a stay since Covid, not one time. This hotel has the tree times I have stayed in 2022. I don't really need it or expect it at this point. Housekeeping does the little things higher-end hotels do like straighten up your shoes, and papers places new water, folded the fifteen or so cash bills I had sitting there neatly and placing them under the, uh pew pew I left out. This is Texas folks.
No money missing, no booze gone and a nice clean room. Refreshing, to say the least. Other hotels in the area cost more, do less and don't have this service.
***No I did not know they were coming in or I would have put some things away. :)
Happy traving all.
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Date of stay: September 2022
Location
Cleanliness
Service
Trip type: Travelled on business
Room Tip:Top floor has a good view! The suite is nice for a couple extra bucks
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Austin Southpark Hotel
Responded 13 Sept 2022
Our team was honored to host you several times this year at Austin Southpark Hotel. You can always count on us for our flawless service and clean and tidy accommodations! Whether you return for work or pleasure, we trust that you'll join us again for another enjoyable stay! Sincerely, Hank Reilly General Manager hank.reilly@austinsouthparkhotel.com (512) 448-2222
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So...the room the hotel first assigned was not made up. To their staff credit, they moved me fairly quickly. The corner room was very noisy, with I-35 and Highway 290 intersecting at the hotel. It was a nice surprise the hotel did provide a white noise machine, which actually helped. Not a nice surprise though was the condition of the room. Very badly chipped furniture, dark and dreary feeling with poor lighting. It made me feel I was in a hotel that cost much much much less than the $100 fee per night. Also could not set the time on the alarm clock, which was off more than 10 minutes. What a rip off. Then, the staff brought a microwave and mini fridge on a cart at my request. The fridge was moldy around the gaskets and rusted near the bottom door. Don't let the lobby area (which is very nice) fool you though. The rooms are awful and don't justify the price. That room should have been about $50. Avoid this place until Omni can remodel or sell it.
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Date of stay: February 2021
Location
Service
Sleep Quality
Room Tip:Avoid corner rooms as they are super noisy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gianna De La Rosa, Guest Services / Front Office at Austin Southpark Hotel
Responded 8 Jul 2024
Thank you for the feedback.
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I am currently staying at this hotel due to a conference and I cannot wait to leave. I knocked off one star because as soon as I entered the room, it had somewhat of a musty smell. I have sprayed Lysol and perfume around the entrance (where the smell comes from) but it still lingers. The remote felt sticky and I also cleaned it with Lysol to use it. The rooms are dimly lit and the hotel in general is very outdated. I knocked off two additional stars because of the bathroom. It was just gross and dingy. It’s dimly lit, the toilet seat looks like it was peeling at the top, but the worst was the bathtub. I found a hair in a corner. The water can come out very hot, which I don’t mind, but the water would not drain in the tub while showering. Nothing probably Drain-O wouldn’t fix I think, someone else also reported the same problem a few floors up. It was just uncomfortable. The bed linens also felt a little itchy. I had to double check there were no bed bugs but I confirmed it was the linens. I mean, if you are looking for a place to stay, at the price, you can find other cleaner hotel rooms. Overall, it’s made for an uncomfortable experience.
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Date of stay: September 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Austin Southpark Hotel
Responded 1 Oct 2022
Dear Sammy, The issues you raise are important to us. Please accept our apologies for any concerns about cleanliness and upkeep. Renovations are pending, and we'll keep your comments in mind. Should you be in the area again, please consider coming back to see us. Sincerely, Hank Reilly General Manager hank.reilly@austinsouthparkhotel.com (512) 448-2222
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I ended up staying at this hotel due to my flight being oversold and rebooked for the next day. This particular hotel is one that was supposed to be the nicest of the ones covered by the airline.
I travel frequently for work and stay in Marriott hotels most of the time. Since the pandemic, I have had my normal process of disinfecting the counters, knobs, and remotes in the room with Clorox wipes and I spray the bed with Lysol before I get in the bed.
The first room I was given in this hotel had noticeable stains on the sheets. I took a couple of pictures, gathered my things, and immediately went to the front desk. They were apologetic and gave me another room.
This time the sheet stains weren’t noticeable when I first pulled back the sheets but when I prepared for bed all the lights were off in the room and I left the light on in the bathroom. I moved the covers back and noticed the comforter had mold inside. I’ve never in my life seen anything like this.
When I told the guy at the front desk, he apologized and said he would have the manager give me an additional 5000 points. I said to him I wasn’t sure how that change the level of filth I was exposed to but I appreciate the gesture.
It’s beyond disturbing and disappointing that so many people have to use this hotel when there are travel issues, but it’s disgusting and I cannot believe it
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Date of stay: December 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Austin Southpark Hotel
Responded 29 Dec 2022
Dear Jashinson, While we're glad that our team did their best to accommodate you after an oversold flight, we apologize for the conditions of your room while you were with us. Our property has recently shifted to new ownership, so rest assured these comments will be reviewed as we renovate our quality. We thank you for being patient as we work toward modernization, and we hope to see you again in the future. Sincerely, Hank Reilly General Manager hank.reilly@austinsouthparkhotel.com (512) 448-2222
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Literally this place is a huge lie. The rooms are awful. I wish I could have wrote this review a week ago when I stayed and was still furious and could tell you about every awful detail, but my phone was dead because finding an outlet in the room was like a mortal sin so I couldn't. I the room was dark and did not have a mini bar or bath robes or anything. It had an empty mini fridge designed to hold alcohol but contained none but it was advertised as something the room came with. I asked for a new room and he said every single room is exactly the same, which was a lie. You have to pay for things that hotels that cost half the price include for free. I told the staff how bad my stay was and they did literally nothing about it. I'd love to see this place go out of business but they know that there are suckers everywhere and they will continue to suck their blood.
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Date of stay: February 2021Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gianna De La Rosa, Guest Services / Front Office at Austin Southpark Hotel
Responded 8 Jul 2024
Thank you for the feedback.
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The meeting rooms are fantastic. Be prepared to drive to find places to eat. The drive depending on the time of day might be long. The room does have a small refrigerator for your use. As with most hotels at this time the rooms are not cleaned daily unless you request service.
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Date of stay: September 2021
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Austin Southpark Hotel
Responded 30 Sept 2021
Dear Ed, Thank you for the review regarding your recent stay at Austin Southpark Hotel, and it's great to know that it was an overall positive one. While we're thrilled to hear that you loved our convenient meeting rooms, we apologize for any inconvenience regarding nearby food. Please know that our front staff is always standing by to recommend local restaurants during your stay. We hope you'll consider staying with us again in the future! Sincerely, Jim Perricone General Manager jim.perricone@omnihotels.com 512-383-2673
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Dated property. Beds need replacing, very soft and no support. My 2 co-workers who also said same bed issues.
5 night stay. Only had hot water 1 morning and that was at 4:30am, when leaving for early flight. 2 days had warm to almost hot water. 2 mornings only had warm to cool water.
Almost half of the TV channels did not work for 3 of the days. TV said "weak or no signal". It was only raining for one of those days.
I did call front desk about both issues on my second day. Advised the rain was causing the TV issues and they would send an engineer up to my room about the lack of hot water.
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Review collected in partnership with Omni Hotels & Resorts
Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from KrystofK8, General Manager at Austin Southpark Hotel
Responded 11 Mar 2020
Hello rk22020, Thank you for taking the time to provide feedback. We review each survey to ensure that we provide our guests with the most pleasurable experience at our facility. On behalf of the hotel, please accept my sincere apologies for the hot water and tv issues that you experienced during your visit; as it is obvious that we failed to successfully accommodate you as our guest. Please know that our standards are well above what you received and I will be sure to address your concerns with our staff immediately. We are committed to providing you with a great experience and hope you give us another chance in the future.
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From check in to check out the front desk agents were all very professional. The pool was stocked with clean towels , the room was very clean and the balcony was huge . I couldn't get the steam sauna to work , and the hot tub was out of order . Other then that I loved the nostalgia of the hotel as we pull in the parking lot you get a feal of elegance all the way in to the lobby , it was a very nice experience and we will be returning again . I first found the hotel with pool day pass and decided to rent the room for the next time and we were not disappointed one bit . The bed was comfy the room was a nice size the curtains were awesome from light filtering and room darkening when we needed . The TV was not showing cable but if you need TV for a getaway your doing it wrong .
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Austin Southpark Hotel
Responded 31 Jul 2023
Dear Lorena, We are honored to receive your excellent rating and wonderful compliments on our staff, comfortable beds, amenities, and overall atmosphere at our hotel. Our team aims to deliver a seamless experience from check-in to check-out, and we are thrilled to have hit the mark. Thank you, and we can't wait to welcome you back to Austin Southpark Hotel in the future. Sincerely, Hank Reilly General Manager hank.reilly@austinsouthparkhotel.com (512) 448-2222
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There are more places to choose from in the Austin area.
PRICE RANGE
$159 - $255 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
omni austin at south park hotel austin, omni hotel austin, austin omni
LOCATION
United StatesTexasAustinSouth Austin
NUMBER OF ROOMS
312
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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