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About
#26 of 80 hotels in Amarillo
Location
Cleanliness
Service
Value
Finding an ideal family-friendly hotel in Amarillo does not have to be difficult. Welcome to Hilton Garden Inn Amarillo, a nice option for travellers like you.
Rooms at Hilton Garden Inn Amarillo provide a flat screen TV and air conditioning, and guests can stay connected with free wifi.
In addition, while staying at Hilton Garden Inn Amarillo guests have access to 24 hour front desk, room service, and baggage storage. You can also enjoy a pool and an on-site restaurant. Need a place to park? Free parking is available at Hilton Garden Inn Amarillo.
For those interested in checking out popular landmarks while visiting Amarillo, Hilton Garden Inn Amarillo is located a short distance from Second Amendment Cowboy (1.8 mi) and Helium Monument (1.8 mi).
While in Amarillo be sure to experience nearby French restaurants such as Bunny Flakes & Crepes.
Plus, during your trip, don't forget to check out a garden, such as Amarillo Botanical Gardens.
Hilton Garden Inn Amarillo puts the best of Amarillo at your fingertips, making your stay both relaxing and enjoyable.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Hot bath
Indoor pool
Heated pool
Restaurant
Breakfast buffet
Vending machine
Banquet room
Meeting rooms
Baggage storage
Newspaper
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Air conditioning
Room service
Safe
Microwave
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Quiet
Languages Spoken
English
Location
Full view
36Car recommended
Grade: 36 out of 100
15Restaurantswithin 1 km
1Attractionwithin 1 km
Contact
9000 W Interstate 40, Amarillo, TX 79124-3308
Getting there
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771Reviews1Q+A69Room tips
Reviews
Traveller rating
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Popular mentions
This hotel is right off the interstate with lots of restaurants nearby. We checked in late (10pm) and the receptionist was friendly and got us checked in quickly. There were bagels, apples and coffee set out for breakfast the next day. The rooms were clean and spacious.
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Date of stay: December 2020Trip type: Travelled with family
Helpful
Hotel's Favourite
I’m a Hilton’s Honor member so I stop at Hilton. This one was the norm. Excellent service, quick check in, and friendly staff. I had a coffee maker that did not work, and about 10 minutes after I let the front desk know, I had a new, working coffee pot. Grab-and-go breakfast was breakfast bars, waters, coffee, and fruit offered.
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Date of stay: September 2020Trip type: Travelled solo
1 Helpful vote
Helpful
Response from Anita Joseph, Sales at Hilton Garden Inn Amarillo
Responded 5 Oct 2020
Good afternoon, Thank you for choosing the Hilton Garden Inn for your stay with us when in Amarillo, TX. My team and I truly appreciate you sharing your feedback with regards to your stay at the hotel on Trip Advisor and giving us a Perfect rating. We are glad to note that you enjoyed your stay with us. We look forward to welcoming you back on your future visits. Have a nice evening! Sincerely, HGI team.
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Y'all. I absolutely HATE leaving negative reviews. I can usually find a silver lining or something to make a negative experience an ok experience. Not quite the case here. We were booked into room 269 which is a Deluxe King room. I booked this type of room specifically because it showed a tub in the photos online and advertised a shower/tub in the description. We were in the area because we would be hiking through Palo Duro Canyon for three days. The bathtub was something I heavily desired so that I could soak my sore feet and muscles after the long days. I know, it's a silly thing to be upset over, but if you're going to advertise a perk, it should be provided. I am a Hilton Honors member so checked in on the app instead of interacting with people at the front desk. We opened the door into our room and found the world's worst designed bathroom with no tub, just a shower. We called down to the front desk to see if we could be switched to another room. Without hesitation, the gentleman said the hotel was booked completely. He didn't look at our reservation to see that we'd be here for 4 nights (perhaps something would open up later) and offered no other concession or help. With nothing to be done, we started to unpack. That's when I noticed the hand towel on the bathroom counter with what I'm guessing was beard trimmings from the previous guests. In normal circumstances, I'd think it was gross and just toss the towel on the floor and not use it. However, with the current day cleaning measures that Hilton says they're taking, I'm wondering what else this hotel isn't cleaning. If it didn't swap out a dirty towel for a clean one, what else isn't being changed? We called down again and requested clean towels which they DID bring up pretty quickly. Other complaints about the hotel: Someone spilled a drink in the elevator and it took an entire day before it was cleaned. How often are they cleaning high traffic areas? Signs everywhere requiring people to wear a mask and yet every night there were small groups of people hanging out in the lobby and sitting areas with no masks. One night, even the woman at the front desk didn't have a mask on and she had to scramble to put one on when we came in. Overall, our view of the staff was that they were unhelpful and unfriendly. The hotel itself is in desperate need of refurbishment in the rooms (which I believe is currently happening). The areas that I'd expected to be clean weren't and the room we paid for was not as advertised. If we ever visit this area again, we definitely won't be staying here.…
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Date of stay: December 2020
Cleanliness
Service
Sleep Quality
Helpful
Response from Anita Joseph, Sales at Hilton Garden Inn Amarillo
Responded 14 Dec 2020
Good morning, Hope this note finds you doing well. Thank you for choosing the Hilton Garden Inn for your stay with us when in Amarillo, TX. We apologize for all and any inconvenience caused to you during your stay at the hotel. I have shared your valued concerns with my colleagues in housekeeping and the front desk for corrective action. All our Queen rooms have tubs not King's and I can assure you that my front desk would have promptly adhered to your request upon availability. We are very sorry. We care and your loyalty means a lot to us. We look forward to welcoming you back on your future visits. We take this opportunity to wish you and your family a Happy and Safe festive season. Have a nice day! Sincerely, HGI team
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Good things first: Staff very professional, facilities and rooms very clean. However, the hotel is dated. - The TV remotes barely works. - Furniture scuffed all over - No plug in for Cpap without unplug lamp or clock. - No usb plug ins - Bed very uncomfortable - No breakfast offered due to COVID-19 and no take a snack bag. (TRU just down the road in Amarillo had a limited menu.).
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Date of stay: December 2020
Location
Service
Sleep Quality
Room Tip: Stay somewhere else.
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Helpful
We attempted to stay at this hotel on our way home from a 2-week driving vacation. First, the room was filthy - carpet was sticky, bathroom was revolting with hair on floor, counter and toilet and the shower pan was black with grime. We quickly decided we did not feel safe or comfortable staying in the room so returned downstairs and asked for new room. The front desk staff looked at us and shrugged, but before he even proceeded, we were confronted by a bus driver who was picking up staff from the hotel. The bus driver DEMANDED we move our vehicle from the portico while we were trying to get a room assigned. Decided that this wasn’t a place we were comfortable staying - and not the type of staff we’ve typically experienced at Hilton properties. Our suggestion - stay far away if you prefer clean properties!!…
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Date of stay: November 2020Trip type: Travelled as a couple
Helpful
PRICE RANGE
US$79 - US$141 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton garden inn amarillo hotel amarillo
LOCATION
United StatesTexasAmarillo
NUMBER OF ROOMS
90
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Claim Your Listing Frequently Asked Questions about Hilton Garden Inn Amarillo
Which popular attractions are close to Hilton Garden Inn Amarillo?
Nearby attractions include UA Amarillo Star Stadium 14 IMAX & RPX (0.9 km).
What are some of the property amenities at Hilton Garden Inn Amarillo?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at Hilton Garden Inn Amarillo?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Hilton Garden Inn Amarillo?
Yes, free parking is available to guests.
What are some restaurants close to Hilton Garden Inn Amarillo?
Conveniently located restaurants include The Plaza Restaurant, Saltgrass Steak House, and J's Bar and Grill.
Are there opportunities to exercise at Hilton Garden Inn Amarillo?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Hilton Garden Inn Amarillo?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Garden Inn Amarillo offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Hilton Garden Inn Amarillo?
Many travellers enjoy visiting Canadian River Wagon Bridge (2.3 km).
Is Hilton Garden Inn Amarillo accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.