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Dorsett Kuala Lumpur is located in the heart of Kuala Lumpur's Golden Triangle, a stone's throw away from Malaysia's finest shopping malls, eateries, tourist and entertainment spots. A short 5 minutes' walk will take you to the doorstep of Pavilion, Starhill Gallery, Fahrenheit 88, Lot 10, Sungei Wang, Berjaya Times Square and Low Yat Plaza. The KL Convention Centre and Petronas Twin Towers are also within walking distance from the hotel through an air-conditioned link bridge.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Classic
Mid-range
Languages Spoken
English, Chinese, Malay
Location
172 Jalan Imbi Bukit Bintang, Kuala Lumpur 55100 Malaysia
Dorsett Kuala Lumpur
3.9 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Dorsett Kuala Lumpur earns high marks for its prime location, with guests frequently commending its close proximity to shopping havens like Pavilion and TRX, along with easy access to local sights. The hotel's cleanliness, including immaculate rooms and eco-conscious practices, often impresses visitors. While the rooms are deemed comfortable and well-equipped, a few guests suggest that they could benefit from modernization.
The diverse breakfast offerings and attentive service are highlights, yet some guests note the amenities could use an update. Overall, many consider the hotel a great value for its offerings.
Location
Convenient
Atmosphere
Inviting
Rooms
Comfortable
Value
Affordable
Cleanliness
Spotless
Service
Professional
Amenities
Satisfactory
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Stayed here for the first time in October with the family. Although the location is very good and central, there were a few negatives.
1) Hand towels are only provided upon request. Also only 1 toilet roll is provided. We were a family of 5 that had booked 2 rooms so some forethought by Dorsett housekeeping would have been useful instead of us having to call them frequently to ask for hand towels and extra toilet roll. 2) The breakfast is decent overall but not of much variety 3) The rooms are basic but do the job for a comfortable stay 4) Room lighting is a bit dim 5) The hotel didn’t have a weighing scale to measure the weight of luggage (something i think should have been provided by a hotel claiming to be 4 star)
Overall decent hotel because of the location but otherwise I would any stay here again. I would say this is more of a 3 star hotel.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from David Wong, General Manager at Dorsett Kuala Lumpur
Responded 7 Nov 2023
Dear Sir, thank you for staying with us and your valuable feedbacks provided for our improvements. We wish to apologize on the inconveniences caused, particularly on the housekeeping issue. Please rest assured that we will look into the issues highlighted and improve accordingly. We hope to serve you better in the near future. Warm regards. David Wong, Hotel Manager
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Smiling and welcoming staff at the door, clean and comfortable suites. Unfortunately, what could have been perfect stay was marred by lack of consideration for guests' comfort, trainee staff not responding professionally. Check-in is strictly from 3pm onwards. When we arrived after 2.30pm, we were told to wait at lounge area which was filled with other waiting guests. Our request for same floor or connecting rooms were met with unsmiling faces. There was no other staff to welcome or invite us to have a drink while waiting. After 3pm, we had to approach the front desk again to query about the rooms, before making our way to the suites.
On the last day of stay, we requested for extension and offered to pay the remaining amount for the extended hours. We were assured it can be settled upon check out. Access card did not work on the last day. When staff helped to rectify it, we brought up about the extended stay and it was not fully acknowledged if that could have disrupted the access. While we were lunching out, front desk contacted and asked that payment be settled right away. The inconvenience was disruptive to say the least. When we returned, cards were deactivated by the system. We needed to use the room but again, payment had to be settled before the cards could be reactivated (for remaining 2hours of stay). The staff merely apologised for the miscommunication (apology is the bare minimum) but the repeated inconveniences, front desk staff who do not display warm hospitality nor consider guests' comfort as priority, left a sour note. I have enjoyed far better hospitality from accommodation with less stars.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:Arrive as close to check-in as possible. Ensure payment matters are fully acknowledged by the...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from David Wong, General Manager at Dorsett Kuala Lumpur
Responded 27 Dec 2023
Dear Santhi, thank you for staying with us and your valuable feedbacks provided for our improvement. We wish to apologize for the issues with the Front Office team and will certainly improve the professionalism on their daily operations. We wish to retain you as our value guest for years to come. Looking forward to serve you again in the near future. Warm regards. David Wong, Hotel Manager
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The hotel is located close to the Pavilion Mall Bukit Bintang area. I booked a Dorsett Suite which had a separate sitting area and sleeping area. The room was big and nicely furnished. There were minimal towels and I had to call housekeeping for hand towels and also extra rolls of toilet paper. Room slippers were too small for my feet. The view from the room was good. As my room was on a higher floor, it took awhile for the hot water to come after turning on the shower, at least 10 minutes. There are lots of good food nearby. Pavilion Mall is under 10 minutes walk away. Berjaya Times Square is around 15 minutes walk.
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Date of stay: April 2023Trip type: Travelled as a couple
Room Tip:Ask for a high floor and try to book a Dorsett Suite for the view
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dorsett Kuala Lumpur, Guest Services / Front Office at Dorsett Kuala Lumpur
Responded 3 May 2023
Dear Steven W, Greetings from Dorsett Kuala Lumpur! Thank you for taking time to write us feedback and sharing with others. We most like hearing from our guest, and we appreciate you letting us know what you enjoy most about our hotel, as well as sharing your helpful suggestions for a better performance. We hope you’ll continue to make yourself at home with us for many years to come! Best regards, Henry LOO Director of Operations
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While this hotel can look dated compared to its contemporaries springing up, this hotel still represents exceptional value based on its price point. The main allure is its location, with Pavilion just a short walk away. It is in a safe area with the Ritz Carlton as its next-door neighbour and TRX, KLCC etc all walking within distance (20-min). The closest Metro would be the Bukit Bintang Station next to Lot 10 (less than 10 min walk) and you can easily use that to access Bukit Jalil stadium for matches and concerts, though you need to make one or two train transfers (either route is viable). The room itself is clean, the bed is extremely comfotable but the TV has limited channels, though it has Astro Supersports 1 & 2 which means you get to watch some (not all) of the English Premier League games. The swimming pool is nice to swim in but note that the gym only (frustratingly) has one threadmill. This is the first time ever I have to wait for my turn to use a threadmill in a hotel. Take note that guests are charged RM11 a night for carpark and you need to maneuvre very, very tight ramps between levels. This is an old hotel where the carpark was designed for compact cars. Maybe if you go with an MPV it would be better to valet at RM30. The other issue is while the front desk staff are extremely nice and friendly, any requests for travelling directions would be met with the advice to use Grab. They are not too familiar with the Metro routes in the area. Grab is usually a good and inexpensive way to get around but the traffic in the area is extremely busy from the late afternoon onwards. One advice is to upgrade to the Deluxe room at just a very nominal fee, the extra size is really worth it. All in all, you can understand how this hotel was a 5-star hotel 10 to 20 years ago and while currently dated, it is still exceptional value based on the price point and the friendly staff will make you feel warm and welcome.
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Date of stay: December 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from David Wong, General Manager at Dorsett Kuala Lumpur
Responded 24 Dec 2024
Dear Sir, thank you for staying with us and your glowing praises on our services. It’s wonderful to know that you had enjoyed your overall stay experience with us except the car park issues. We acknowledge that the hotel is a bit dated but we try our level best to up keep the cleanliness and make it up through good services to ensure our guest comfort. Your feedback will deeply motivate the team to perform better. We look forward to welcome you back for yet another amazing stay in the near future. Warm regards. David Wong, Hotel Manager
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There are very few hotels that have rooms to accommodate a smally family of 4. The Dorsett Bukit Bintang is one such hotel that have family rooms which not only allow the whole family to stay together but also to interact, play, cook, eat and even wash our clothes during the one week of our stay.
There isn’t much facilities within the hotel other than the usual Gym and Swimming Pool which isn’t something to shout about. Even the restaurant which we tried our breakfast on the last day of stay did not let me regret not having breakfast included in the booking.
The location of the hotel is what made me love Dorsett Bukit Bintang so much. Shopping malls, convenient stores and food outlets are so readily available, all within walking distance. You will not get very wet walking to these places with an umbrella even on rainy days. Not thunderstorms, just normal rain.
The Pavilion, Ferenheit 88, Lot 10, Sungai Wang Plaza and even Berjaya Time Square as well as Jalan Alor are all within walking distant of not more than 20 minutes stroll. The Exchange TRX, a very new shopping mall, is just a 5 minutes walk across the street.
I would like to commend the ever courteous staff who had attended to all our needs. The reception, the queries and immediate response to our complaints on the phone and the TV as well as the detergent for the washing machine.
I would most likely book here again for my next family trip.
Thank you Dorsett !!
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip:Just bring yourself, your family, 2 to 3 changes of clothes and enjoy the stay !! Very good for...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from David Wong, General Manager at Dorsett Kuala Lumpur
Responded 11 Nov 2024
Dear Yeokeh, thank you for staying with us and your glowing praises on our services. It’s wonderful to know that you had enjoyed your stay and your feedback will deeply motivate the team to perform better. We look forward to welcome you back for yet another amazing stay in the near future. Warm regards. David Wong, Hotel Manager
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The hotel location is just 4 minutes from the city centre. The location is very good . The staff are very polite, friendly and professional, alway willing to assisted with any queries or concern. The breakfast is excellent, good variety of food to select from and catered for different countries. The room service is superb, and the house keeping service is amazing. The room is clean daily and we received fresh toiletries such as shower cap , tooth brush, paste, shaving cream etc. We have an enjoyable and relaxing holiday. The only concern we have is that the gym facilities are old and required upgrades.
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Date of stay: November 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip:You get better value when you go for breakfast buffet.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from David Wong, General Manager at Dorsett Kuala Lumpur
Responded 2 Dec 2024
Dear Sir, receive wonderful guest commendations always feel amazing and humbled to hear your appreciation for the service rendered. Such encouraging compliments will surely spur our team to give their best always. We also note your comments about the gym facilities which is currently under review. We value your support and looking forward to serve you again soon. Warm regards. David Wong, Hotel Manager
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The breakfast food is marvelous! The service is great and the servers are very responsive and friendly.
The resident house keeper (Yan) has kept our suite in top shape every day for five days. I will recommend this place to my friends and contacts!!
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Date of stay: January 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from David Wong, General Manager at Dorsett Kuala Lumpur
Responded 28 Jan 2025
Dear Sir, we are glad to hear your choice of us has been spot-on and it had been an enjoyable staycation. We are so appreciative of your kind recommendation to others. To have such a positive mentioned on our team member is indeed a blessing for us. We are looking forward to your return trips soon. Warm regards. David Wong, Hotel Manager
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Very centrally-located, I mean it is literally a 2 minutes walk away to Pavilion. Stayed for five days with my family, a group of 8 (includes elderly and children). Prior to my stay, I requested specifically the preferred bed type of each room and that we want all rooms to be in same floor, I can confirm that Dorsett satisfies our needs and all our requests are being attended. I also want to appreciate the housekeeping who consistently cleans out all our rooms everyday, eventhough some days we went out from our room a bit late (>12 PM), thank you so much for that. In regards to breakfast, the main menu changes everyday and I think they want to ensure us to not get bored with the offered breakfast. Kudos to the restaurant team!
If I can spot anything wrong, it might be the carpet in hallway & room that looks very outdated and in need of refurbishing. Other than that it is a spotless stay at Dorsett KL!
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Date of stay: April 2024Trip type: Travelled with family
Room Tip:Don’t need to rent car while staying here, everything is pretty much walking distance/easy to...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from David Wong, General Manager at Dorsett Kuala Lumpur
Responded 18 Apr 2024
Dear Madam, thank you very much for the lovely reviews shared. We are delighted to hear that you have had a pleasant stay with us and happy with the services rendered. We are certainly looking forward to welcome you back for another exceptional stay soon. Warm regards. David Wong, Hotel Manager.
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The room is nice and comfy. No bottle drink available but we can drink filterred water from the tap available in the bathroom.
We have so many choices for breakfast menu and I like the fruit the most because they serve many kinds of fruits like rujak and there are also some juices for drinks.
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Date of stay: June 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
Room Tip:The room is nice and comfy. No bottle drink available but we can drink filterred water from the...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from David Wong, General Manager at Dorsett Kuala Lumpur
Responded 5 Jul 2024
Dear Sir, thank you for staying with us and your good reviews shared. We are glad that you have enjoyed the stay and looking forward to welcome you back for another exceptional stay soon. Warm regards. David Wong, Hotel Manager.
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Great rooms, great location. The room is clean and the lobby is good. What makes them different is that each room has a WATER DISPENSER. No more getting plastic bottles from the hotel, no more buying water bottles from stores. Great initiative from Dorsett for going green!
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Date of stay: July 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from David Wong, General Manager at Dorsett Kuala Lumpur
Responded 29 Jul 2024
Dear Sir, thank you for staying with us and your lovely reviews shared. We are glad that you have enjoyed the stay and appreciate the ESG initiatives taken by the hotel. We have more initiatives in the pipe line to be launched soon. Looking forward to welcome you back for another exceptional stay soon. Warm regards. David Wong, Hotel Manager.
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Hi there, sorry about my late reply. Unfortunately, I don't have an answer to your question. Maybe you could ask the hotel directly? Sorry I'm not of much help here.
London, United Kingdom39 contributions32 helpful votes
The WiFi was great (no issues). We had access to the residence WiFi and the receptionist also gave us access to the hotel WiFi which is separate from the residence, just in case we needed to use it whilst within the hotel grounds.
There are more places to choose from in the Kuala Lumpur area.
PRICE RANGE
$108 - $146 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
dorsett regency kuala lumpur hotel kuala lumpur, regency kuala lumpur, kuala lumpur regency
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
322
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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