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4.5
#70 of 524 hotels in Kuala Lumpur
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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Designed to satisfy the needs of both extended and short-stay travellers, PARKROYAL Serviced Suites Kuala Lumpur is perfectly located in the heart of the city centre, adjacent to the famous Jalan Alor and Bukit Bintang, and within walking distance to the city's main business, retail and entertainment districts.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
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PARKROYAL Serviced Suites Kuala Lumpur receives a mix of feedback from guests who often commend its prime location near various attractions and note the spaciousness of its rooms. While the rooftop pool and the value for money are highlights for many travelers, some guests have called out the need for updated decor and reported instances of subpar service and cleanliness concerns.
The hotel's atmosphere is generally seen as in need of a revamp, yet its amenities and cleanliness are typically well-regarded.
Location
Central
Atmosphere
Outdated
Rooms
Spacious
Value
Affordable
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
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We stayed in a 3 bedroom corner apartment on a higher floor. The view was quite nice. They supply free water bottles for each person, have a full functional kitchen and supply general bathroom amenities. There is a laundry and dryer inside as well but they do not supply detergent. However 7/11 is just next door and a small pack of cleaning detergent costs around RMB 2. There were some maintenance issues with the shower not working and the bathroom sink not draining. Staff were generally friendly. One or two at the front were not that helpful when we asked for late check out and so waited for the shift to change and asked again. We were happy to pay a small amount to check out at 7pm. Breakfast is average. They probably need more staff to assist in clearing tables and sweeping the food debris off the floors before the next group sit down. It is about 15-20 min walking distance to the Pavilion, Bukit Bintang, Sungei Wang and the main shopping street. However, we took a Grab to the Petronis Towers. Probably too far to walk in the heat. Overall it is a good functional, clean apartment.
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Date of stay: January 2020
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from basebastian2018, General Manager at PARKROYAL Serviced Suites Kuala Lumpur
Responded 3 Feb 2020
Dear Valued Guest, Thank you for sharing your recent feedback and while we are glad that you found the location to your liking. Looking forward to welcoming you back very soon. Kind regards Bernard
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Our experience of the ParkRoyal differs from that of many of the reviewers. We had a one bedroom apartment which was clean and spacious. The bathroom had a large bath and separate shower cubicle and was tastefully decorated. The bedroom had a comfortable bed and adequate storage. The choice for breakfast was extensive to cater to all culinary tastes. The hotel location couldn't be better for tourists with many shopping malls, bars and restaurants within walking distance. Petronas towers and KL tower are around 20 minutes walk away or you can catch the free GO KL bus to these attractions. We only spent 2 nights at the hotel but would happily return again as our overall experience was a satisfying one. Highly recommended.
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Date of stay: November 2019
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from basebastian2018, General Manager at PARKROYAL Serviced Suites Kuala Lumpur
Responded 3 Feb 2020
Dear astonvillan, Thank you for sharing your recent feedback and while we are glad that you found the location to your liking. Looking forward to welcoming you back very soon. Kind regards Bernard
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Our family members stayed two nights there and all of us were more than satisfied with their all services. Room was not only spacious, but also very well organized. For example, Kitchen is located really convinient place in this unit, kitchen itself had a wonderful flow line that made it easy to do household job. (Ricecooker was also set up!) Laundry area was also spacious and handy to use(after swiming at pool, we can use it for spin our swimming suits and dry up very easily).
Breakfast was amazing! We chose American breakfast(RM15 per person), and we were surprised at them as they were delivered to our room unit(Because of current situation, cafe area is now closed. Staff kindly delivered to each guests unit every morning!). Absolutely It was worth more than their price! In fact, we could not finish up all breads, then we enjoyed them for our lunch or snack. We should not forget about, they offer Water Server on each level. Because each of our family member drink 2L of water per day, it was so helpful. We do not have to buy water bottles outside, and we can contribute reducing plastic bottels, too. Awesome idea!
This hotel's location is fantastically great! We found it that this hotel is located in hidden gourmet town.Just In front of this hotel, there is a very attractice Japanese restaurant. Right next to this hotel, one bar, where offer really rare then high quality crafted beer, is there. Moreover, within a few miniutes walking distance, KL's best Italian restaurant and Spanish restaurant were located!
We will definitely come back to enjoy staying and having woderful foods there!
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Date of stay: September 2020
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bernard Sebastian, General Manager at PARKROYAL Serviced Suites Kuala Lumpur
Responded 30 Sept 2020
Dear AKKO-MTK, Thank you for the wonderful review and we look forward to welcoming you back very soon. Sincerely, Bernard Sebastian
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Right so we arrived a bit early and they said room is not ready and they are full so we have to wait 4hrs but then after I said we had a 12hr flight with 2 kids somehow a room became available!!! So I was happy, once entered the room there was only 1 double bed!!! When I called the reception they said 2 people can sleep on the sofa, I couldn't believe this. We travel 3 or 4 times a year and at least once to KL and this is the 1st time we were asked to sleep on the sofa when we clearly made a booking for 4 people so be aware. Then she said we can send you 2 single beds for RM60 so I said ok and at check out they charged RM60 for every night which they never told us. Rooms are very old, the air conditioning making noise all night and they are positioned so they can blow on you directly so every morning we woke with either blocked nose or sore throat which was not pleasant when on holiday. Breakfast is the worst we have had in Kuala Lumpur, very very basic, cakes are so hard, fruits are tasteless and very crowded in a very small area that if you leave your seat you find it difficult to sit back. This hotel at best is 3 stars but I would say 2 stars really. The only reason it has some good reviews is because they have a lot of people from the middle east and maybe to their standard it's ok but to western standard nothing more than basic 3 stars. We stayed on the 8th floor and the noise from the road kept us awake all night so again be aware. We even missed the breakfast towards the end and just got coffee and cake from outside. Will not recommend at all.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from basebastian2018, General Manager at PARKROYAL Serviced Suites Kuala Lumpur
Responded 3 Feb 2020
Dear Ultim8holiday, Thank you for your candid feedback and we are sorry to note that your recent stay experience had fallen short of expectations. We do note the area of attention as highlighted for further improvement. Kind regards Bernard
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Stay 7 nights during my business trip last week, the parking is very convenience and it is free, very good for driving travelers. We did not take any breakfast this trip as the hotel only provided grab and go breakfast which is limited choices and taste very cold and awful. The housekeeping services is damn bad, did not clean the entire rooms as my nose are very sensitive to dust and I've to suffer sneezing for the entire week during my stay, bath towel is old and smelly, room replenish for mineral water, bathroom amenities, coffee and tea are not replenish daily, aircon for my rooms are leaking and dry, made my sleep and throat are not comfortable for entire trip. This is a 5 start hotel, how could it become 3 star standard hotel???
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Date of stay: March 2022
Value
Rooms
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bernard Sebastian, General Manager at PARKROYAL Serviced Suites Kuala Lumpur
Responded 4 Apr 2022
Dear stevenong1225, Thank you for your candid feedback and we are sorry to note that your recent stay experience had fallen short of expectations. We do note the area of attention as highlighted for further improvement. Kind regards Bernard Sebastian
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The booking was made by mistake, but it's one we absolutely do not regret. We took a 2 bedroomn suite for the four of us, and were so impressed by the amenities that the kids want to go back ASAP! I The suites are tasteful, updated, and very comfy. The addition of washer/dryer units really mean a lot for people travelling with kids. Parking is easy, and the location is almost perfect - within 5 minutes walking distance of Lot 10 and a bit more to get to Pavilion.
It helps a lot that an amazing local pizzeria (Pizza Mansion) and coffee spot (Feeka) are barely 2 mins walk away, among other convenience stores and local food places. We will be coming back.
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Date of stay: December 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bernard Sebastian, General Manager at PARKROYAL Serviced Suites Kuala Lumpur
Responded 26 Dec 2021
Dear Ash Y, Thank you for the wonderful review and we look forward to welcoming you back very soon. Sincerely, Bernard Sebastian
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Moved in during the start of another local lockdown due to the pandemic. Had to wait for vaccines while having a place to work from "home".
Experience is based on my family's stay of two months and I must give the building, management and location 5 stars. We will be back here for future short or long stays.
The building and facilities have been well maintained despite the volume of business and reduced staffing during the pandemic. I noticed that the corridors are naturally ventilated during this time instead of air-conditioned and this is the right move. Very importantly, the units do not share a central air conditioning.
Their service from the front-desk, security, room-service and other staff though minimal during these times, have not fall short of our expectations.
The location of the place cannot be beaten. The family love to walk whenever possible and everywhere we wanted to go was within walking distance. We had a bit of problem with starting the car after our stay as we hardly used it.
Resulting from it's location is it's amazing convenience. You'd be spoilt for choices on where to buy your daily (and not so daily) essentials from.
I wish to record my heardfelt gratitude to everyone at the place for making Parkroyal Residence our "home" away from home while we were there.
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Date of stay: July 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bernard Sebastian, General Manager at PARKROYAL Serviced Suites Kuala Lumpur
Responded 31 Aug 2021
Dear houhock, Thank you for the wonderful review and we look forward to welcoming you back very soon. Sincerely, Bernard Sebastian
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The staffs were very approachable, genuinely friendly and helpful. The Studio Suite Room, bedding and bathroom clean and with comfortable furniture and bed was comfortable too. Big room and bathroom with all quality necessities. Lots of parking. The location of the hotel is excellent, very peaceful night waking to all shopping mall (Pavilion Shopping Mall, Lot 10 & Farenheit) and easy to look for foods surround the hotel area especially Alor Food Street, Changkat night life & Arab Street). Great value, highly recommend and will definitely stay again when visiting the area.
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Review collected in partnership with Pan Pacific Hotels Group
Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip:Â Room is very spacious & comfortable. Even all rooms with bathtub..... Love it
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from basebastian2018, General Manager at PARKROYAL Serviced Suites Kuala Lumpur
Responded 3 Feb 2020
Dear connie_nam, Thank you for the wonderful review and we look forward to welcoming you back very soon. Sincerely, Bernard Sebastian
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This old stalwart is showing its age, however still holds its own in terms of the serviced apartment offering in this part of KL.
The floor plan of the apartments are well proportioned and make for a comfortable stay. From housekeeping to the front desk, the customer service can’t be faulted, with particular mention to Ian who was very accommodating in facilitating ad hoc requests.
Facilities- The buffet breakfast offering is average but in saying that, it’s on par with other 4 star establishments in Malaysia. The pool and gym facilities are satisfactory with dumbbells up to 25kg.
You’d be doing well to find something else in the area that represents value for money like this property. If you prefer a newer more modern complex, take a look at the nearby TriBecca.
A couple of restaurant tips for those interested. Singapore is commonly known as the food capital of the region but we found the quality of food at these few places on par with Singapore at half the price. 2Ox Two Ox. (French) Michelangelo’s (Italian) Halab KL (Middle Eastern)
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Date of stay: November 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from basebastian2018, General Manager at PARKROYAL Serviced Suites Kuala Lumpur
Responded 3 Feb 2020
Dear piarts_ontour, Thank you for candid review and our apologies for the shortfall in service on this occasion. Looking forward to welcoming you back very soon. Sincerely Bernard
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Location is excellent for shopping n dining . It cost me $5 ringgit to use grab car fr hotel to Pavilion shopping mall or a 10min walk in the hot sun . Studio Room is huge with little kitchenette complete with fridge, microwave , kettle ,hob , cooking utensils . Shower pressure is gd with a bath attached , a/c is powerful , washing machine available for guests for a small fee . Breakfast is included .All in all pretty gd for a longish stay . Only downside is that the single beds r vy narrow n housekeeping can b improved a bit more . The staff r vy pleasant n helpful esp at front desk . I hv to compliment the 3 who stands out , Razinan , Siti n Soon Yee . They were all really warm n friendly . Thank you for making my stay memorable .
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Date of stay: June 2022Trip type: Travelled with friends
Room Tip:Â Bring your own towels
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bernard Sebastian, General Manager at PARKROYAL Serviced Suites Kuala Lumpur
Responded 4 Jul 2022
Dear Londonchewy105, Thank you for the wonderful review and for highlighting the excellent service provide by the team, Raziman, Siti Muzlifah and Soon Yee. We do look forward to welcoming you back very soon. Sincerely Bernard
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Hi,
For any resort-related queries, you can call us at 18602101111 and our team will assist you with your concerns. Wish you a wonderful time at our resort.
Warm Regards,
Team Club Mahindra.
There are more places to choose from in the Kuala Lumpur area.
PRICE RANGE
$109 - $161 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
parkroyal serviced suites kuala lumpur hotel kuala lumpur
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
286
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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