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5.0
#6 of 1,368 hotels in Hangzhou
Location
Cleanliness
Service
Value
Hotel is adjacent to the breathtaking West Lake, a recent addition to UNESCO'S WORLD HERITAGE list, facing the provincial government offices and administration, within walking distance of Wulin Street, and close to Hangzhou Tower and Intime department store. 293 various well-appointed guestrooms such as lake view rooms, city view room, suites, and rooms specially designed for ladies, outfitted with balconies, independent bathroom with separate bathtub and shower, 37-inch LCD TVs and high-speed wireless internet access.Western, Chinese and Thai restaurants can always match your taste. 7 Well-equipped conference rooms seating from 20 to 500 guests. The large Royale Ballroom with a unique window view of the West Lake hill, is the only ballroom in Hangzhou providing this feature! It’s the perfect place to create long-lasting memories for your business, conference or leisure trip.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Family
Mountain View
Languages Spoken
Chinese
Location
No.555 Fengqi Road, Hangzhou 310006 China
Name/address in local language
Wyndham Grand Plaza Royale Hangzhou
3,564 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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The Wyndham Grand Hotel was our choice during a 5 nights stay in Hangzhou in August 2020. It is a 30 min. taxi ride away from the airport and located a few hundred meters away from the scenic area of the famous Hangzhou West Lake. Rooms are tidy, the breakfast has lots of Chinese and Western choices and they have a well equipped gym. Unfortunately the indoor swimming pool was closed during our stay due to COVID-19, however, it was big and looked well maintained. A few minute walk away from the hotel is the Kerry Center with an attached mall hosting lots of shops, restaurants, and a supermarket. The hotel also had a nice roof top with a view over the lake. What we will remember the most, however, is the staff. Anyone - from the front desk to the waiters and cooks as well as the cleaning ladies - were friendly, professional, and attentive. Especially their guest relations manager Eva is just amazing. She organized tickets for us and helped us with useful advice sending us loads of personalized, helpful information upfront and patiently assisting us with any of our questions. We can definitely recommend this hotel.
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Date of stay: August 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We came to Hangzhou for the Cirque du Soleil and chose this hotel for its perfect location in the city center near West Lake. We weren't disappointed! Eva from Guest Relations happily gave us a late check out as well as recommendations of cafés to visit to enjoy Hangzhou before going back home. We will come again next time!
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Review collected in partnership with 单个酒店
Date of stay: July 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel is nicely located close by one of the city’s greatest landmarks, the Westlake, which you can reach from there in an only 3 Minute walk. If it was not for the excellent service and professional handling of guest relations officer Eva Mauxion I would not necessarily recommend the hotel. But she was able to assist and answer all the questions I had. So I can say I experienced an excellent service that certainly makes me choose the Wyndham Grand Plaza Royale in Hangzhou again as long as the staff there is aiming for reaching such a professional standard of customer service.
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Date of stay: January 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I’m a bit disappointed how dark the rooms have been, on all platforms I have checked before the rooms look bright, but the rooms which don’t might have the huge balcony are pretty dar. Location of the hotel is good, next to the West Lake and just behind the hotel is a food street which many choices of snacks. The hotel breakfast is okay. The view from the roof top is very good, don’t miss it. The stuff seems a bit unmotivated and speaks hardly an understandable English.
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Date of stay: May 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I don't speak Chinese. But. I speak fluent French and English. On our first visit, a four-night stay, we had a great experience and were also able to communicate with the staff who were fluent in English. This time, we were even better served, language-wise. As we were checking in, I recognized a French accent with the manager on duty. I introduced myself in English, she was fluent in English. I then suggested that we switch to French and of course, she was happy to do so. From that point on, Eva M was our go-to person. At casual opportunities, we were able to chat and to be both informed about the hotel and what was going on and to just chat about France, traveling, the 'rona, her internship, just be made to feel welcome and at home. As a bonus, she grew up in Anger, in the Loire River valley and I'd lived in Saumur, about 30 km away so we spent a bit of time talkin' castles. All in all a great one night stay. Of couse, secondarily....the room was great. The breakfast was great. The wifi was great. My wife is a teacher and we have to handle all the beaurocratic stuff in Hangzhou so we just stay the night so we don't have to rush around. The Wyndham is perfect for that.
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Date of stay: July 2020
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Very convenient location, spacious rooms, excellent service. Particular thanks and appreciation to Eva, at the reception, who went out of her way to address all our queries and to make our stay more pleasant. Thanks to her precious advice and her sense of hospitality with an elegant French touch, we could enjoy Hangzhou and explore the surroundings in the best possible conditions. We look forward to our next visit!
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Date of stay: July 2020
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
It's a decent Wyndham property with good availability for 15,000 points per night. The front desk couldn't automatically recognize my membership status, but after showing a screenshot of my Diamond status, they upgraded me to a corner suite. The balcony offers a view of West Lake, although it's just visible and not particularly expansive. There's no complimentary breakfast, but luckily, right outside the hotel is a restaurant called Xin Bai Lu where you can experience traditional Hangzhou cuisine.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
You can have what you expect from a top 5 start hotel, except for restaurant. The location is really good and convenient. The atmosphere of the hotel is lovely and modern. It's fairly clean. I recommend it to anyone who are cautious about the quality of their stay.
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Date of stay: January 2020
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tea was fine. Good service. Eva was very nice to me, she took the time to answer my questions about the hotel and even recommended a restaurant. Such a surprise when I realized she could speak French and was also from France. Thank you, I will come again.
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Review collected in partnership with 单个酒店
Date of stay: July 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I spent 4 nights at the Wyndham in Hangzhou, and it was great! Perfect location to start excursions from, great and comfortable rooms, delicious dinner and breakfast... and above all super attentive and friendly staff. Especially great thanks to Eva, who gave me great support and also advise around Hangzhou!
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Date of stay: October 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Janey1983,
We are glad to hear from you, we would like to inform you that our reception is 24hours, you are welcome to do check-in anytime.If you have any further questions please don't hesitate to contact us.We are looking forward to seeing you soon:)
Best Regards,
Guest Service Team
Dear Empressplace,
thank you for being interested in our hotel service. The size of double bed is 1,2 meter. The possibility of sharing the beds with children depends of children age. In case you require an extra bed, the net price per bed is 138 RMB. Please, let us know if you have any further questions.
Sincerely, Leonardo Manili
Guest Services Manager
There are more places to choose from in the Hangzhou area.
PRICE RANGE
$179 - $224 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
杭州西湖豪廷大酒店, 西湖豪廷, 豪廷大酒店, 西湖温德姆至尊豪廷大酒店, wyndham grand plaza royale hangzhou hotel hangzhou
LOCATION
ChinaZhejiangHangzhouXiacheng District / Xihu Resort
NUMBER OF ROOMS
293
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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