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Sofitel Guangzhou Sunrich

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No.988 Guangzhou Avenue Middle, Tianhe District, Guangzhou 510620 China
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Room & Suite (376)
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About

#3 of 3,906 hotels in Guangzhou
Location
Cleanliness
Service
Value
Travellers' Choice
Strategically located in Tianhe, the most dynamic financial and commercial district of Guangzhou, the hotel is less than a kilometre away from city landmark CITIC Square and a five minutes drive from Guangzhou East Railway Station, the transportation hub connecting Guangzhou, Dongguan, Shenzhen and Hong Kong. Facilities include 493 spectacular Paris style decor rooms and suites, all overlooking TianHe trendy skyline, 5 innovative bars and restaurants,extensive recreational facilities from SoSpa, SoFit 24-hour fitness centre to an indoor pool enjoying a panoramic view.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Airport transportation
Business Centre with Internet Access
Valet parking
Wifi
Hot bath
Adult pool
Indoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
ATM on site
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
On-demand films
Room types
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Modern
Languages Spoken
English, French, Chinese

Location

Full view
69Somewhat walkable
Grade: 69 out of 100
209Restaurantswithin 1 km
10Attractionswithin 1 km
4,993Reviews21Q+A100Room tips
Traveller rating
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  • 482
  • 117
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  • 32
Time of year
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Popular mentions
reservoir2000hk wrote a review 19 Jan
Hong Kong, China2 contributions1 helpful vote
A really wonderful hotel, the best I have been in my 15 days journey, good value, especially the young guy Elvis at the front desk, excite service and even upgraded our room to executive suite. Thanks!
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Date of stay: January 2021Trip type: Travelled as a couple
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Response from Management Sofitel Guangzhou, Revenue Management at Sofitel Guangzhou Sunrich
Responded 3 days ago
Dear Guest, Bonjour and thank you for wonderful words to us. We thank you for your recognition towards Elvis Zhu, and it is a great encouragement to the entire team to create more unforgettable moments to each of our guests. We sincerely appreciate that you took some of your time to provide us your feedback on TripAdvisor, and we await the pleasure to welcome you back soon. Sincerely, Mingka Li Director of Guest Experience Sofitel Guangzhou Sunrich
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HKTJFK wrote a review 17 Jan
Toronto, Canada35 contributions12 helpful votes
Booked this so called well-known hotel and the experience was Terrible. It was an anniversary gift for my partner who I couldn't be with due to Covid, and was a tragic waste of that one special time of year. I booked a nice luxury room spa package for her a week in advance, and was in touch with their guest relations team Mark Zhao, Maeve Yang, LIU Doris. I clearly explained through detailed emails that this is a gift, I am not going to be present. I paid for the room, the massage, a wine bottle, a bouquet of flowers, and dinner. My gf was supposed to check-in, facetime me, enjoy her massage which I booked and was supposed to surprise her with, then come up and have flowers wine and dinner sent to her (surprise) along with a card I wrote her. All of that was thrown into the bin by Sofitel's carelessness for their guests. Her check-in was chaotic, delayed for 2 HOURS. She sat in the lobby and waited. That was embarrassing for me. I called the hotel to see what the hell was going on and got put on hold for 25 mins after being transferred 2 times (surprisingly these guys don't speak much English). They finally comprehended my question which was "when can she check in, its been two hours?!" and said they'll have her start off the massage first while the room gets ready. So the front desk sends her to the massage reception, who tell her "you can't start the massage until you have your room number". She goes back down and waits a bit more, I call them and tell them about my frustration and finally they get her to her massage. She then gets to her room and I'm hoping they don't mess up any further. Her dinner arrives, then later the wine and bouquet of flowers which were supposed to be a surprise gift from me. The delivery man tells her the bouquet of flowers and wine are sent to her from the Hotel Manager as an apology for the late check-in. There goes my gift...... I then contact these geniuses and tell them how they messed up and after giving excuses their manager Hillary Zhao agrees to not charge for the flowers and wine, and "refund the amount into my Alipay account", While I paid with a credit card.. I contacted her THREE times since I got my credit card bill which seems to include the charges, and haven't received a response. Sofitel should be ashamed of themselves for holding such a low standard in customer service, management and guest relations. Their management is a complete mess. I regret booking this hotel as an anniversary gift, it was a complete waste.
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Date of stay: December 2020
Service
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Response from Management Sofitel Guangzhou, Revenue Management at Sofitel Guangzhou Sunrich
Responded 3 days ago
Dear HKTJFK, Bonjour! Thank you for taking the time to tell us about your experience at the Sofitel Guangzhou Sunrich. We are sorry that you were disappointed in our services, and for that we sincerely apologise. Please be assured that these comments are taken seriously. The feedback like this does not represent the quality of service we strive for at our hotel. The hotel Management Team has definitely reviewed these issues as you described. We learn from and use to improve. The department heads have personally attended into the problems and the necessary steps are being taken with appropriate team members to smoothen the operation at each section you describe to us. We strive to provide a superior service experience for every customer. Please note that the experience like that was an exception to our normal practices. We still wish you and your girlfriend had a better experience. If you give us a chance to earn back your trust, we can assure you that we will do our best to give you and your girlfriend the great hotel experience. We are hoping to see you back again soon to witness the improvements we have made. Sincerely, Mingka Li Director of Guest Experience Sofitel Guangzhou Sunrich
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CorrinnaCorrinna wrote a review Dec 2020
Mesa, Arizona26 contributions11 helpful votes
Husband and I celebrated our wedding anniversary here and it did not disappoint. If you are looking for a romantic stay, I recommend upgrading to the suite rooms and taking advantage of the spa services. The entire staff was accommodating and helpful and Mary was an excellent masseuse.
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Date of stay: December 2020Trip type: Travelled as a couple
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Response from Management Sofitel Guangzhou, Revenue Management at Sofitel Guangzhou Sunrich
Responded 1 week ago
Dear CorrinnaCorrinna, Bonjour! We appreciate your time to review our hotel and thank you very much for your recommendation. We are glad to know you and your husband got a memorable stay with us. Your special mention to therapist Mary Pan is definitely an encouragement to her and the entire spa team to continuously make more unforgettable memories to every guest staying with us. We look forward for your next visit. Sincerely, Mingka Li Director of Guest Experience Sofitel Guangzhou Sunrich
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jamescN584IU wrote a review Dec 2020
Cincinnati2 contributions
We are in the middle of an 8 night stay at the hotel. I have been to many executive clubs around the world, and have to say that this is one of my favorites. The staff (Angel, Hannah, Kimmy and chef Eddy) go out of their way to make sure everyone is happy and has an enjoyable stay. The food is amazing in the lounge, with 4 course meals brought to your table, along with the standard club fare (fine cheeses, meats, and lots of different types of alcohol) available for free flow. I would definitely recommend this hotel to anyone while they stay in Guangzhou. Thanks for making our stay great!
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Date of stay: December 2020Trip type: Travelled with family
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Response from Management Sofitel Guangzhou, Revenue Management at Sofitel Guangzhou Sunrich
Responded 1 week ago
Dear jamescN584IU, Bonjour! We would like to thank you for your positive review and your kind words, which have been shared with Club Millésime team. Your recognition towards Angel Xu, Hannah Zhang, Kimmy Wei and Chef Eddy Zhong is a great motivation to all of them and the entire team to continually strive to provide more memorable moments for every guest vising our hotel. We hope to see you again soon, and we are looking forward to welcoming you back. Sincerely Mingka Li Director of Guest Experience Sofitel Guangzhou Sunrich
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J.E.N wrote a review Dec 2020
1 contribution
Angel, Hannah and Kimmy were great on the 29 floor. The food in the club lounge is very good especially the sweet food. There was a wode variety of drinks as well to go along with your food. The environment was nice as well, comfortable seating and the music wasn't too loud or annoyingly
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Date of stay: December 2020Trip type: Travelled with family
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Response from Management Sofitel Guangzhou, Revenue Management at Sofitel Guangzhou Sunrich
Responded 1 week ago
Dear cheesy-panini, Bonjour! We appreciate very much your great words to describe your experiences when in our hotel, which we have shared with our team. Your particular highlight to Angel Xu, Hannah Zhang and Kimmy Wei is indeed great recognition for Club Millésime team, which additionally motivate the rest of her team to constantly provide memorable experiences to our guests. We look forward to your return next time, and want you to know that we truly value you as our guest. Sincerely, Mingka Li Director of Guest Experience Sofitel Guangzhou Sunrich
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PRICE RANGE
US$99 - US$215 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sofitel guangzhou sunrich hotel guangzhou
LOCATION
ChinaGuangdongGuangzhouEast Railway Station / Tianhe District
NUMBER OF ROOMS
493
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Frequently Asked Questions about Sofitel Guangzhou Sunrich
Which popular attractions are close to Sofitel Guangzhou Sunrich?
Nearby attractions include TEEMALL (1.0 km), Parc Central (1.1 km), and Tianhe Festival Walk (0.8 km).
What are some of the property amenities at Sofitel Guangzhou Sunrich?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Sofitel Guangzhou Sunrich?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sofitel Guangzhou Sunrich?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sofitel Guangzhou Sunrich?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Sofitel Guangzhou Sunrich?
Conveniently located restaurants include Westin Guangzhou HongMian Chinese Restaurant, Le Grill, and Westin Guangzhou Lobby Lounge.
Are there opportunities to exercise at Sofitel Guangzhou Sunrich?
Yes, guests have access to an indoor pool, a fitness centre, and fitness classes during their stay.
Does Sofitel Guangzhou Sunrich have an airport shuttle?
Yes, Sofitel Guangzhou Sunrich offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sofitel Guangzhou Sunrich?
Yes, dry cleaning and laundry service are offered to guests.
Does Sofitel Guangzhou Sunrich offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sofitel Guangzhou Sunrich?
The staff speaks multiple languages, including English, French, and Chinese.