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Lotte Hotel Samara

Traveller (76)
Room & Suite (26)
Traveller (76)
Room & Suite (26)
Dining (11)
Overview
110, Samarskaya st., Samara 443010 Russia See on map
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star accommodation
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Rooms
23 Dec24 Dec
|
1 room, 2 adults, 0 children
Standard Room
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Reviews(6)
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Meander121138
11
Reviewed 18 Sep 2018via mobile
Stayed in Lotte Samara for 24 hours during an intense business trip.
First impression upon group arrival - no bellboy, group leader was carrying our luggage himself.
Lobby is beautiful and impressive, however reception staff is unexperienced and not friendly at all. Check in process took much longer than should, even though they new that we are in a hurry before event.
Checked in to my room to finally take a shower and found out that shower head is not working. It took me almost an hour of stress and no apologies from hotel (!) to move to another room, as shower needed some serious reparing.
Had to force the non smiling guest relations manager to give me complimentary ironing, as I simply had no more time to get ready for the event.
At least, after a shower I decided to order some food from room service, which took me some time to reach over the phone. They did not have the salad I wanted, so I ordered another one. The order was served on time, however there was no avocado in avocado salad... I honestly didn’t know whether I should laugh or cry! When server came back with atm machine for payment, I told her about salad and she just took it like its normal. Apparently apologising for mistakes in not this hotel style.
All in all, the only reason I am writing this review is because as a hotelier I feel so bad for this stunning brand new hotel, where unexperienced, untrained and unfriendly staff spoils the entire impression.
Hoping that management will take it into consideration and improvements will follow.
Date of stay: September 2018
1 Thank Meander121138
Response from NadezhdaS144, Guest Relations Manager at Lotte Hotel Samara
Responded 28 Sep 2018
Dear Ms.Musayeva, First of all, please let me thank you for taking the time to tell us about your experience at Lotte Hotel Samara. I would like to reach out to you today and personally apologize for the service which did not meet your expectations. At Lotte, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please be rest assured that the issue was investigated in detail, and I would be happy to share it with you. Starting from your arrival to the hotel I would admit, that the check in process was probably a bit long as the group came simultaneously, however each of our dear guests were checked-in within 5 min from the moment the receptionist get the passport and give the room keys, which is absolutely the international standard in every 5-Star hotel. Staff trainings - is one of our number one priorities and we keep it under constant control. Therefore I was so hurt to know that our associates seemed to you unfriendly and unsmiling, as we very often get personal thanks to our bellboy Vlad and Ksenia from guest relations department for their professional service delivery. They assisted you with the room move and the timing was approximately 30min from the moment we knew that there was no water in your room, please accept my apologies for the inconvenience you had to experience, I know all the group was tough in timing to get ready for the conference and every minute was priceless. As to the Avocado salad, thank you for your review, we are taking the appropriate measures so that such a situation does not happen again, and of cause the position was taken off from your bill. Ms.Musayeva, it is obvious that we can not change the first impression however I hope that you will give us the opportunity to better serve you during your next visit. Looking forward to seeing you again in Lotte Hotel Samara. Please do not hesitate to contact me directly in any case you will assistance with the reservation. Kind regards, Ekaterina Latypova Guest Relations Manager ELatypova@lottehotel.ru
xAKxRUSx
Moscow, Russia
11259
Reviewed 18 Aug 2018
A luxurious hotel in a great, central location in Samara. The hotel is new with great facilities. The staff is welcoming. The fitness center is modern with top of the line machines. The restaurant is also good, with a worthy breakfast. Free parking.
Since the hotel opened in May, it still had a certain smell to it - a bit of wet cement. I am sure this problem will go away soon. Also even though I understand that feather down pillows are expensive and nice, but some are allergic to them and it seems odd that they are standard there. Either way, they have a pillow menu, and you can pick from 8 other pillows.
Date of stay: July 2018
Thank xAKxRUSx
Response from Nadezhda S, General Manager at Lotte Hotel Samara
Responded 20 Aug 2018
Dear Mr. Kourinov. Thank you for taking time and sharing your experience about Lotte Hotel Samara! It’s great that you highlighted our worthy breakfast and facilities. We do our best to provide a superior service experience for every guest; therefore your feedback is very important to us. As you have mentions, Lotte Hotel Samara has been recently opened, I suggest that it is the only reason for such an unpleasant smell you experienced while you stay, but it is just a temporary situation in the hotel. As to allergies, usually we have such an important information from our guest in advance and thus we prepare special non-allergenic pillows. Please be sure, that I will inform my colleagues on this issue. We will be glad to see you in our hotel the next time. Best wishes, Kristina Arutyunyan Guest Relations Agent
RichardKohler
213
Reviewed 12 Jul 2018
The hotel is very stylish and with a touch of classical design. The room vas clean and spacious! The staff vas super friendly and did indeed go over the top to deliver a good service and help us with anything we did want and needed. A jewel of Russian hospitality and style. I will get back to Samara just for the pure experience!
Date of stay: July 2018
Thank RichardKohler
Response from Nadezhda S, Front Office Manager at Lotte Hotel Samara
Responded 13 Jul 2018
Dear Mr. Kohler, Thank you for sharing your experience of staying in Lotte Hotel Samara, I will inform my colleagues about your review. We are looking forward to see you soon in Samara. Best regards, Nadezhda Shigaeva Front Office Manager
Charliejbrentwood
Brentwood
52
Reviewed 8 Jul 2018via mobile
I am visiting this hotel with my son for the World Cup. We are here for 5 nights and think the hotel is good value for money based on other hotels we have visited during our World Cup stay. The rooms are large and the whole place is spotlessly clean. Although the service is a little slow in the bar area the staff are extremely helpful and do all they can to please albeit some struggle with English. I cannot really fault the hotel with gym and pool really nice. All in all a great stay here and a good choice as close to the river embankment.
Date of stay: July 2018
Thank Charliejbrentwood
Response from Nadezhda S, Менеджер по связям с общественностью at Lotte Hotel Samara
Responded 10 Jul 2018
Dear Mr.Charliejbrentwood, Thank you for the detailed feedback on your stay at Lotte Hotel Samara! We are very glad to receive your kind words regarding our facilities and staff. It is always great pleasure to read such good reviews! I will share your comments with my colleagues and I am absolutely sure they will be very much appreciated. Thank you for choosing the Lotte Hotel Samara for your stay in Samara during the World Cup 2018 and we truly hope to see you again! Kind regards, Ekaterina Latypova Guest Relations Supervisor ELatypova@lottehotel.ru
StefaninDubai
Dubai
7126
Reviewed 8 Jul 2018via mobile
This brand new hotel is nice, but parts still under construction. Breakfast was ok with sparkling wine as a nice addition. The lobby restaurant was not ready to handle a crowd and the food was not up to par. Rooms are big and nice. Beds very comfortable.
Date of stay: July 2018
1 Thank StefaninDubai
Response from Nadezhda S, Guest Relations Manager at Lotte Hotel Samara
Responded 10 Jul 2018
Dear Mr. StefaninDubai, Thank you very much for taking the time and share your experience at Lotte Hotel Samara! As you mentioned, we are the brand new hotel in the city and your review is very important to us. Our team continuously strive for excellence to make a stay of each our guest comfortable and memorable. And your words are the best reward to us! I would also like to thank you for your remark about the lobby lounge, please be rest assured that we are taking the appropriate measures to address this issue and prevent it`s future occurrence. We will be very glad to see you again in Samara and in our hotel! Kind regards, Ekaterina Latypova Guest Relations Supervisor ELatypova@lottehotel.ru
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About
Description
Lotte Hotel Samara is the first 5 star hotel in Samara, it is conveniently located in the heart of the city and offers our guests luxurious accommodation, elegant interior and excellent customer service. Lotte More Hotel Samara offers exceptional opportunities for conference meetings: 12 conference rooms to fit up to 1400 people, that can be transformed for different events like banquets and business meetings of any size or format - from small group meetings to business seminars and international forums. Lotte Hotel Samara host the AquaGrill restaurant, which presents the unique for Samara Surf&Turf concept. Experience ultimate comfort and unbeatable luxury in the center of Samara for your exclusive stay. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Air Conditioning
Airport Transportation
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Non-Smoking Hotel
Hotel Style
Luxury
Room types
Suites, Kitchenette, Non-Smoking Rooms, Accessible rooms
Hotel class
Hotel Style
Luxury
Room types
Suites, Kitchenette, Non-Smoking Rooms, Accessible rooms
Number of rooms
193
Price range
US$85 - US$105 (Based on Average Rates for a Standard Room)
Location
Russia > Volga District > Samara Oblast > Samara
Hotel class
Hotel Style
Luxury
Room types
Suites, Kitchenette, Non-Smoking Rooms, Accessible rooms
Number of rooms
193
Price range
US$85 - US$105 (Based on Average Rates for a Standard Room)
Location
Russia > Volga District > Samara Oblast > Samara
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Traveller (76)
Room & Suite (26)
Dining (11)
Pool & Beach (10)
Business Centre & Event Rooms (9)
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Questions & Answers
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Room Tips
"Ask for the top floor looking over the Volga"
xAKxRUSx
18 Aug 2018
Read review
"The best in Samara!"
RichardKohler
12 Jul 2018
Read review
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