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Sunway Lagoon Hotel

Jalan PJS 11/15 Off Persiaran Lagoon, Bandar Sunway, Petaling Jaya 47500 Malaysia
While check out I received a box of chocolate from Sunway Clio Hotel.
Traveller (884)
Sunway Clio Hotel - Deluxe Plus Executive Park King Room
Room & Suite (152)
Sunway Clio Hotel - Cafe West
Dining (78)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

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$141
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.

About

4.5
#1 of 50 hotels in Petaling Jaya
4.7 of 5 bubbles
Location
4.7 of 5 bubbles
Cleanliness
4.6 of 5 bubbles
Service
4.5 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Located in the heart of Sunway City, Sunway Clio Hotel features 401 guestrooms with options of rooms with unimpeded views of Sunway Lagoon theme park or the city’s skyline. Guestrooms reflect fresh details and textures with a contemporary functional design concept for a comfortable and fuss-free stay, whether as individuals, families, or groups. All guestrooms are equipped with complimentary Wi-Fi and other modern conveniences. Other facilities include a coffee house, an outdoor swimming pool, a fitness centre and meeting rooms. Sunway Clio Hotel is 35 minutes from Kuala Lumpur International Airport and 25 minutes from the city centre. The hotel forms part of the iconic integrated development Sunway City, a multi-award winning destination that offers a cluster of three (3) hotels with over 1,400 guestrooms, suites and pool villas, a theme park and shopping mall. The 26-story hotel is conveniently connected to the West precinct of the iconic Sunway Pyramid shopping mall, providing guests with direct access to over 900 retail stores, 170 food and beverage outlets, extensive business and leisure facilities within Sunway City and much more. Sunway Lagoon theme park main entrance is located just steps away from the hotel’s main lobby.
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Property amenities
Car park
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Water park
Archery offsite
Kids stay free
Wifi
Outdoor pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Bowling offsite
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Minibar
Refrigerator
Flatscreen TV
Bottled water
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Park View
Great View
Languages Spoken
Chinese, Indonesian, Malay

Location

Jalan PJS 11/15 Off Persiaran Lagoon, Bandar Sunway, Petaling Jaya 47500 Malaysia
2,559Reviews38Q+A100Room tips

Reviews
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Traveller rating
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Detailed Reviews
Juriana wrote a review Aug 2020
1 contribution2 helpful votes
5.0 of 5 bubbles
We were greeted by Fazraf Sher the assistant guest relation manager and he helped with the check in and kindly gave an upgrade to the room we booked for the 1st night to accommodate the 2nd booking we’ve made. And Rudy have pleasantly brought our bags to the room and remembered us from when we entered the hotel. As this was our first time staying at Clio Hotel as we have always stayed at sunway hotel, they have nicely brought us up to the room and showed us around. The hotel maintain the new norm SOP and the staffs are very helpful and friendly. Even the swimming pool was in a control order of only allowing certain number of guests to swim at one time and the breakfast was brought to our room with an affordable price. My family had a good memorable stay and we felt safe staying there. The location of the hotel was very convenient to Sunway Pyramid Mall and the theme park. We will definitely come back for sure. Kudos to the Sunway Clio Hotel team!
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Date of stay: August 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alex Castaldi, General Manager at Sunway Lagoon Hotel
Responded 25 Aug 2020
Dear jurianamn, Thank you for choosing to stay with us at Sunway Clio Hotel. We're glad to hear that you had a pleasant stay. The hotel's direct access into the shopping mall is indeed convenient and provides an abundance of choices with close to 170 F&B outlets as well as retail with over 900 stores. We look forward to welcoming you back again to Sunway City. When planning your next trip, do visit our website for packages and to book direct where you will receive special rates and benefits. Thank you once again and take care. Best Regards, Alex Castaldi Senior General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
AY.T wrote a review Jan 2020
Singapore2 contributions4 helpful votes
5.0 of 5 bubbles
This was my 2nd time in this hotel.
For both my stay, the front-desk staff attended to us in less than 5 minutes. The room was spacious and well-designed. Overall i found the bathroom need a little maintenance, the hook on the bathroom door was loosed and the toilet seat tend to come down when we raised it. We didn't report this to the counter as we did not have time for it but the hotel staff may need to keep an eye on this.
The buffet breakfast comes with a good variety of food. I like the way that the chefs come to check the food very often to make sure the food is in good and clean condition.
When we about to leave, a hotel staff approached us to ask if we need to keep our luggage with the hotel.
We are happy with the stay and will come back again.
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Date of stay: December 2019
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SRHSGM, General Manager at Sunway Lagoon Hotel
Responded 15 Jan 2020
Dear msAY_TAY Thank you for your stay again at Sunway Clio Hotel. We're glad to hear that you had a pleasant stay. Breakfast at Cafe West is extensive in its variety and flavour; it’s definitely a favourite of many of our guests. We would also appreciate if you can email to Ms Karen Lee, our Front Office Manager directly at karenlll@sunwayhotels.com with details of your stay or if possible, your room number, so that we can look into the bathroom maintenance as you have mentioned. We look forward to welcoming you back again to Sunway City. When planning your next trip do visit our website to book direct and save on your next stay. Enjoy special member's rates with amazing benefits and privileges when you book direct on our website. Thank you once again and wishing you a great day ahead! Best Regards, Alex Castaldi, Senior General Manager
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Michelle T wrote a review Feb 2020
2 contributions4 helpful votes
5.0 of 5 bubbles
We stayed in Sunway Clio for 1 week during the CNY2020. We asked for a connecting room and our request was fulfilled. When we reached the rooms, we realised it was facing the road, we requested for 2 quiet connecting rooms. The assistant guest relations manager, Mr Fazraf Sher came to our room personally to help with the change of rooms. He came with a box of chocolates to welcome us to Sunway Clio. We were changed to 2 connecting rooms facing the theme park and it was nice and quiet. We are very happy with the dedicated staff at Sunway whom really try their best to make sure our stay is comfortable. Will definitely be back again. Btw, if you want connecting rooms for your whole family, you need to book one executive deluxe (which is slightly more pricey) and one deluxe. Thank you to the dedicated staff of Sunway Clio, esp Mr Fazraf & Ms Haslindah of the breakfast cafe on the 8th floor.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SRHSGM, General Manager at Sunway Lagoon Hotel
Responded 5 Feb 2020
Dear michelletH9645ES, Thank you for your stay at Sunway Clio Hotel and for celebrating the festives with us. We're glad to hear that you had a pleasant stay and that your requests were met. We will certainly share your compliments with the team; especially Fazraf and Haslindah, they will be delighted! The rooms facing the lagoon is indeed a favourite amongst our guests. With the hotel's direct access into the shopping mall with an abundance of choices, I trust your stay was convenient and fun-filled. We look forward to welcoming you back again to Sunway City. When planning your next trip do visit our website to book direct and save on your next stay. Enjoy special member's rates with amazing benefits and privileges when you book direct on our website. Thank you once again and wishing you a great day ahead! Best Regards, Alex Castaldi Senior General Manager
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QIan Q wrote a review Aug 2020
Kajang, Malaysia1 contribution2 helpful votes
5.0 of 5 bubbles
Our 3d2n staycation was awesome!

The location is great, we are pampered with variety of restaurant on the ground floor of hotel (Japanese, Starbucks, bars etc), and it's just a short walk away from Sunway Pyramid Mall. Not to mention how close it is from Sunway Lagoon (which we spent a day there on Friday, that was great and not much crowd).

The whole staycation experience during RMCO is great. The check in process is smooth. We got a room with the themepark and highway view, so I get to enjoy my breakfast, tea time and coffee in the room with great view. The room is clean and our 2 years old is enjoying playing her toys inside the room a lot. The bed is super comfortable too.

The breakfast is served in pre-packed breakfast form (with selection of nasi lemak, western and porridge) instead of buffet style. The option is limited, but I think it suits most people palate with the existing option. Also, appreciate the management team for making the breakfast experience safe for all the customer.

The hotel team is attentive and friendly. Even though everyone is wearing masks, we can still feel the hospitality and smiles. We enjoyed the stay a lot. Special shout out to Fazraf, Farhan and Mikhail for making the stay amazing. :)
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Date of stay: August 2020
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alex Castaldi, General Manager at Sunway Lagoon Hotel
Responded 25 Aug 2020
Dear qianq2016, Thank you for choosing to stay with us at Sunway Clio Hotel and for the wonderful review. We're glad to hear that you had a pleasant stay. The hotel's direct access into the shopping mall is indeed convenient and provides an abundance of choices with close to 170 F&B outlets as well as retail with over 900 stores. We look forward to welcoming you back again to Sunway City. When planning your next trip, do visit our website for packages and to book direct where you will receive special rates and benefits. Thank you once again and take care. Best Regards, Alex Castaldi Senior General Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
vickykksa wrote a review Apr 2021
Kuala Lumpur, Malaysia255 contributions148 helpful votes
4.0 of 5 bubbles
Stayed for a short break in March. Found the staff to be very friendly and warm, and they went out of their way to make our stay extremely pleasant. Mr Fazraf and Ms Karen gave us a great welcome, and Casey was very helpful. The hotel is clean and comfortable. We had a corner room and the bathroom was one of the biggest I have seen in a hotel!
It was really encouraging to see that instead of single use toiletries, the hotel is more eco-friendly and provides shower gel / shampoo in a large bottle. Wish more hotels did this!
We were allowed late checkout, so had the pool all to ourselves in that "window period" between most of the other guests checking out, and the next intake checking in - felt very safe in this era of COVID.
Unfortunately the restaurant was not open during our stay, so we had to get our meals in the restaurants in the adjoining mall.
One thing that should be looked at is the parking system. Currently the car park is shared by the mall visitors as well as hotel guests. On a weekend when the mall is really busy, hotel guests find it hard to find parking.... we had to go round and round quite a while before finding a spot, and our friends who also checked in around the same time actually drove out of the car park as there was no place, and then drove back in again to go a few more rounds before getting a space. I think the management should seriously look into reserving parking spots for their guests, as it can spoil the beginning of the stay when you are struggling to find place to park!
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Date of stay: March 2021
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alex Castaldi, General Manager at Sunway Lagoon Hotel
Responded 18 Apr 2021
Dear vickykksa, Thank you for your comprehensive review on our TripAdvisor with regards to your stay experience at Sunway Clio Hotel. We have shared your feedback with the appropriate hotel team for improvements. We look forward to welcoming you back to Sunway City again. Book direct and save on our website with amazing benefits and privileges when you're planning your next stay with us. Best Regards, Alex Castaldi Senior General Manager
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Kek wrote a review Sept 2021
London, United Kingdom36 contributions52 helpful votes
+1
4.0 of 5 bubbles
Quarantined for 2 weeks at Sunway Clio Hotel and they achieved their aim of making the quarantine experience as pleasant as can possibly be. The 'Premium Quarantine' package was certainly that - three generously portioned meals a day (breakfast, lunch, dinner) plus an afternoon snack. Soft drinks are provided in the minibar and can be replenished on request, as well as a bottle of water with each meal. In terms of ordering In food and other items, it is restricted to Wednesday and Sunday, but the food was so good I only ordered takeout on one evening of my 2-week stay. The bed was very comfortable, and the shower had excellent pressure.

WiFi quality was also excellent, and the desk size is large enough to be able to work remotely without too much difficulty.

The only negative (and why I only gave 4 stars instead of 5) was when I had to change the bedsheets (you do this yourself due to quarantine rules) and discovered a number of long hairs on the mattress, as well as the mattress protector being stained. However, in keeping with the whole two weeks, the Reception staff provided flawless customer service and brought new bedsheets, as well as a fresh mattress protector, within 10 minutes of being notified.

Overall, an excellent choice for the quarantine stay.
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Date of stay: September 2021
5.0 of 5 bubblesValue
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alex Castaldi, Other at Sunway Lagoon Hotel
Responded 19 Sept 2021
Dear 693kekelia, I am glad to hear that you had a pleasant stay at Sunway Clio Hotel during your mandatory quarantine period. We will share your compliments with the rest of the team, they will be delighted to read your review. We have also shared your feedback with the appropriate hotel team for improvements, and we look forward to welcoming you back to Sunway City in the near future after the pandemic for a proper holiday with loved ones. Remember to book direct and save on our website with amazing benefits and privileges. Best Regards, Alex Castaldi Senior General Manager
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Fatin S wrote a review Feb 2021
2 contributions
5.0 of 5 bubbles
Upon arriving, Fikry, Chew and Annie assist us on checkin. They are friendly and treat us with smile. All the staff follow SOP and wear mask all the time, they also sanitize the room and make sure we feel comfortable and clean.

Thank you so much Sunway Clio. We definitely be back. Soon.
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Date of stay: February 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MS wrote a review Aug 2021
1 contribution2 helpful votes
5.0 of 5 bubbles
This was the first time staying at Sunway Clio under the PP package. I would like to say the 14 days stay was made possible and accommodative by the hotel friendly team. From the moment of checking in Casey and Alina made it simple and easier. Kiddos to them. The room was spacious with strong air cond and water pressure, with a good un-obstructed view. The F&B Manager Lynda, was just superb, ever accommodating and making changes to meal preferences. Lynda even called and checked on the quality of food and if more is required. Hats off to you Lynda. I love the Malaysian spicy food, which you made it happened. The service team was fast in responding and topping up the fridge daily with soft drinks, and following up if more is required. Well done. Checking out was easy and simple. Surely, the choice hotel in future, and recommending to friends. Thanks Sunway Clio.
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Date of stay: July 2021
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alex Castaldi, Other at Sunway Lagoon Hotel
Responded 15 Aug 2021
Dear MajorSidhu, I am glad to hear that you had a pleasant stay at Sunway Clio Hotel during your mandatory quarantine period. We will share your compliments with the rest of the team, they will be delighted to read your review. We look forward to welcoming you back to Sunway City in the near future after the pandemic for a proper holiday with loved ones. Remember to book direct and save on our website with amazing benefits and privileges. Best Regards, Alex Castaldi Senior General Manager
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Karthiga Raman wrote a review Apr 2020
2 contributions2 helpful votes
5.0 of 5 bubbles
I had stayed here over a week for work purposes. My stay was nothing short of comfortable. The room was clean,spacious, well lit and had a lively feel to it and really comfortable. All basic amenities were provided. The smart tv allowed me to connect to my personal devices and the wifi network was really efficient.
The hotel is located just 1-2 mins walk away from sunway pyramid and restaurants. It is very close to the bus stop , main highways , BRT and LRT. It is very strategically located in Subang Jaya. The view of the city with sunsets in the evening were lovely!
Besides the rooms, i had also used their meeting rooms. It's a perfect space to hold events and meetings. The gym had all the basic equipments.
A variety of vegetarian meals were served to me during my stay. The chef was very accomodating to the requests made by guests and made sure it suited to the liking of the guest.
The best thing i liked about this hotel was the outstanding service! The managers were so quick to respond and fullfilled every need and request , small or big and very promptly! I would like to thank especially Mr Fazraf and his team Mr Azreen , Mr Johnny, Miss Karen who worked tirelessly and always wore a smile on their faces. The concierge , the phone operators, the room service even the security guards were so friendly.
Thank you Sunway Clio for your 5 star stay and service!
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Date of stay: April 2020
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alex Castaldi, General Manager at Sunway Lagoon Hotel
Responded 4 May 2020
Dear KarthigaRaman, Thank you for staying with us at Sunway Clio Hotel. We're glad to hear that you had a pleasant stay and enjoyed the services and facilities. I will share your compliments with the team, this gets them going to continuously deliver with passion. The hotel's direct access into the shopping mall is convenient and provides an abundance of choices with close to 170 F&B outlets as well as retail with over 900 stores. We look forward to welcoming you back again to Sunway City once it is safe to travel again. When planning your next trip do visit our website to book direct and save on your next stay. Till we meet again, take care and stay safe! Best Regards, Alex Castaldi Senior General Manager
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Khairul A wrote a review Nov 2020
6 contributions2 helpful votes
+1
5.0 of 5 bubbles
I had the opportunity to be placed in this hotel during my 14days compulsory quarantine.

Staff were courteous right from check-in process until the final day check out. Room was super tidy, modern interior design, and all amenities are complete including iron board. I had the "sunway water park" view which helped me to relax while counting days to finish the quarantine period.

Meals were always fresh and everytime I call the receptionist, I was greeted with cheerful tone, by my name.

Overall, kudos to Ms Karen and her front office team for their excellent hospitality shown to me. As a seasoned traveller, I am not exaggerating when I say their service rivals to some 5 star hotels I stayed before.

Terima kasih Sunway Clio.
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Date of stay: November 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alex Castaldi, General Manager at Sunway Lagoon Hotel
Responded 29 Dec 2020
Dear khairul_anw96, I am glad to hear that you had a pleasant stay at Sunway Clio Hotel during your mandatory quarantine period. Will share your compliments with Karen and the team! We look forward to welcoming you back to Sunway City in the near future for a proper holiday with loved ones. Book direct and save on our website with amazing benefits and privileges when you're planning your next stay with us. Best Regards, Alex Castaldi Senior General Manager
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Report response as inappropriate
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TAM Y wrote a tip Mar 2024
1 contribution
5.0 of 5 bubbles
"Currently they do Renovation , walking to lagoon may not convenient."
Read full review
Elaine Khoo wrote a tip Mar 2024
1 contribution
5.0 of 5 bubbles
"Check out the mall beside for breakfast if you are not in a rush. Definitely more options to choose from and better value for money."
Read full review
Andrea C wrote a tip Nov 2023
Singapore, Singapore2 contributions
5.0 of 5 bubbles
"Need to walk thru Padini store (open at 10am) to hotel, otherwise from outside towards mall, side door to mall opens as early as 6am with security"
Read full review
General_koh wrote a tip Nov 2023
Singapore, Singapore121 contributions109 helpful votes
3.0 of 5 bubbles
"Asked for views of the Sunway lagoon Park... Avoid rooms ending with 007, 008..."
Read full review
Getaway25691050349 wrote a tip Nov 2023
1 contribution
5.0 of 5 bubbles
"Premium Grab (large car) from the airport is worth the money as it was a 1.5 hour trip."
Read full review
Not the right property for you?
There are more places to choose from in the Petaling Jaya area.
PRICE RANGE
$129 - $152 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Sunway Clio Hotel
LOCATION
MalaysiaSelangorPetaling DistrictPetaling Jaya
NUMBER OF ROOMS
401
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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SUNWAY LAGOON HOTEL - Now $132 (Was $̶4̶0̶8̶) - UPDATED 2024 Reviews & Price Comparison (Petaling Jaya, Malaysia) - Tripadvisor

Frequently Asked Questions about Sunway Lagoon Hotel
Which popular attractions are close to Sunway Lagoon Hotel?
Nearby attractions include Sunway Pyramid Shopping Mall (0.4 km), Stars Archery Sunway Pyramid (0.3 km), and KartX Rental Karting (0.3 km).
What are some of the property amenities at Sunway Lagoon Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Sunway Lagoon Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sunway Lagoon Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sunway Lagoon Hotel?
Yes, a parking garage is available to guests.
What are some restaurants close to Sunway Lagoon Hotel?
Conveniently located restaurants include myBurgerLab, MAiSEN Sunway Pyramid, and Dragon-I.
Are there opportunities to exercise at Sunway Lagoon Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Sunway Lagoon Hotel have airport transportation?
Yes, Sunway Lagoon Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sunway Lagoon Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Sunway Lagoon Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sunway Lagoon Hotel?
The staff speaks multiple languages, including Chinese, Indonesian, and Malay.
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