Payments made by partners impact the order of prices displayed. Room types may vary.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
A hidden treasure in the heart of Borneo’s highland rainforest. Cleverly tucked away in the exotic highland rainforest of Borneo standing at the height of 1,000 meters above sea level on the Sarawak-Kalimantan border. Flushed within 5,000 acres of untouched greens, surrounded by the world’s oldest and 2nd largest tropical rainforest, Borneo Highlands Resort is surely a sanctuary to escape to. Unwind, renew, and rejuvenate with a careful selection of enjoyable retreats, tailored exclusively for you to take care of your inner self while we take care of the rest. Back to Nature, Back to Basics
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Borneo Highlands is a great place for relaxing with beautiful landscape & spectacular view. Weather is cool in the early morning and night. Paying for MYR199 nett for 1st night & MYR 159nett (Par room) for 2nd night with good hot American Breakfast, free transfer from the highland foothill (takes 20 mins on a winding road); complementary entrance to the spa during the facebook’s fans promotion is a steal.
The room is small but cozy. There isn't any telephone,fridge or television in the room. You may watch free movie at the in-house mini theatre or visit the spa with hot and cold Jacuzzi, steam room, sauna. Ask for Ms Margaret, if you need a good message (20% discount for guest).
They have quite a number of paid activities- Mother Nature Challenge (Mt Penrissen) half day tour to climb to the top of Mt Penrissen – the highest peak In Kuching at 4,363 above sea level & enjoy the breathtaking view at the top, 2 hrs tour will be Bidayuh Head House Trail, Rainforest Jungle Trail, Highlight Rainforest tour etc. We took the Highlands Rainforest guided tour MYR30nett/pax – Kalimantan View Pt, Horticulture Nursery, Organic farm etc. Actually it is not difficult to do it yourself if you have strong legs, the path are winding and hilly. It’s better to visit the Kalimantan view point in the early morning. There’s another spectacular view will be at the horse stable where you can view the distance sea of clouds. It is about half an hour walk from the resort taking short cut from path facing the Monastery.
We had a good time and we will come back again with more people next time when there’s a promotion.
PS: Taxi charges - airport to Borneo highlands resort MYR75, city to BH resort MYR100, Damai beach to BH resort MYR150 (consider good rate as I got another much higher quote), waterfront to The Spring Mall MYR15, waterfront to Airport MYR23 to MYR26. Shuttle van Damai beach to City MYR12 to MYR15/pax
Read more
Date of stay: May 2012
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BenardTiang, Manager at Borneo Highlands Resort
Responded 9 Jul 2013
Dear Azumi5, Pleasant greetings from Borneo Highlands Resort. We are glad that you enjoyed your stay with us and thank you for the very good review and ratings. We look forward to welcoming you back again to Borneo Highlands Resort. Thank You
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
No doubt at all about the fresh air and a place to be for golfers but the resort is a bit run down. We stayed at a Birdie room (Deluxe) after persuasion from the reservation staff that the Par (standard) room would be too small for the family of four (2 a 2 c). As we were told that the resort serve only vegeterian.. we brought our instant noodles and titbits. Walking around the resort is like walking in the dark without guides. There were no maps to show the walking routesa and for all the activities come with a price.We followed the route of the golf course and the children had fun playing golf without the golf sticks... OUR DISLIKE: When we checked in there were no toilet paper so we had to walk to the reception counter to request for one (no phone in the room). It took nearly an hour b4 a unfriendly housekeeper knocked on the door to say. "NO STOCK". It was so funny to realize that the resort RUN OUT of toilet paper.. In the end we asked for tissue paper instead. Next morning we had our so called Veg bfast. A place were reserved for us and to the horror or joke when we were at the buffet line... it is not a veg buffet. WHat was served were eggs (oh.. the cook at that time do not know what is a "sunny side eggs" He said it is fried egg) Nasi Lemak without the meat, roti canai with some pumpkin at the bottom of the cold curry, bread ( 2 types with a broken down toaster), fruits and That is all folks. Soory..I did not mention there is no TV in the room. LIKES: Cool and plenty of greenery. The air is fresh and at night it is really peaceful except with the next door kids playing soccer.
Read more
Date of stay: August 2012
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BenardTiang, Manager at Borneo Highlands Resort
Responded 11 Jul 2013
Dear matjensel, Pleasant greetings from Borneo Highlands Resort. We regretted the discomfort that you experience during your stay with us and thank you for the feedback as it allows us to make improvements. Our team has been informed regarding your feedback and necessary steps are taken for improvements. We look forward to welcoming you back again to Borneo Highlands Resort. Thank You
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Borneo Highland, a majestic place to visit in borneo. I fall in love with this place the moment i first visited.
Sadly, the staff is poor managed. My 2nd visit, i asked for staff for directions but was answered rudely to ask people at the reception counter. I turn a deaf ear and still have positive image of borneo highland.
However, what is sad is that i called last friday, to the sales department for inquiry but a simple inquiry, the sales department fail to answer and asked to call back on Monday to speak to sales exe in charged. it was weird how they dont know their own product. but, i waited til Monday.
I called again today, hoping to get positive responds however it was a shocked how rude the staff can be. I called approximately 1.40pm and the sales executive answered me rudely, not even a greeting and that he is having his lunch and that i should call back when his done. his tone was rough and very rude.no courtesy at all.
I explained i ve been trying to call since friday, called several times in the morning but no answer and finally answered my call for the 4-5 times. i requested for inquiry on a garden wedding however once again, he answered rudely, saying its raining season no one is doing wedding at this time however i ve explained its for future reference. wedding date is not fixed. later, he complain that he has been quoating many people but they never get back so now he doesnt do wedding. information give was so vague and is explained very rudely.
I am still shocked at the treatment i ve received and till now i have not received a clear information on my inquiry expect for rude manner.
Borneo highland has a lot of potential but with poor staff management, this place can lose its beauty.
Read more
Date of stay: December 2016Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Benard_Tiang_BHR, Manager at Borneo Highlands Resort
Responded 6 Dec 2016
Dear crockermeg, Thank you for taking the time to provide feedback and review of Borneo Highlands Resort. We are glad that overall you have enjoyed your experience with us aside from the recent inconvenience in contacting our Sales team. We have looked into this matter and also taking steps to improve our staffs customer service. We have always put emphasis on providing the opportunities to our guests to experience the best Borneo Highlands Resort has to offer from the first point of contact to the time when our guest checks out. We have already contacted you on this matter and we look forward to welcome you back once again to Borneo Highlands Resort. Please do email me directly at benard@borneohighlands.com.my if you need any assistance for your next visit. Thank You Yours sincerely Benard Tiang Deputy General Manager Borneo Highlands Resort
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our purpose of travelling to Kuching was a simple one. We wanted to see the organgutans at the sanctuary near Kuching. We chose to stay at Highlands Borneo Resort as we were hoping for a couple of days of peaceful luxury for the price. Instead, we ended up paying more than you would expect to pay for two nights stay at a 5 star hotel in an expensive city. What we received in return was two nights accommodation in a room with stinking drains in the ensuite (we asked about this and someone came up to spray a bit of air freshener in the ensuite and that was it. The ensuite continued to stink but even though we were the only guests in the hotel, fixing them or moving us to a room without a stinky toilet seemed way beyond them), rough sheets, no nice touches (a small tube of moisturiser of even conditioner would have been gratefully received) and a whole army of staff who seem to stand around and do very little. The saving grace of this place is its location, which is quiet and the views are quite spectacular.
We had mentioned wanting to see the orangutans in emails and to front desk staff throughout our stay. So keen were we to see them that we made sure the night before we double-checked when we needed to leave to see them. 11.00am, we were assured, was plenty of time. It would take about 35-45 minutes to get there on our way to the airport.
Fast forward to our final morning where we were up early eating our stale breakfast cereal and generally killing time until we were due to check out. A chance conversation with one of the staff revealed that, in fact, feeding time at the sanctuary was 9.0am to 10.00am! It was 8.50am and we indicated that we could be checked out in five minutes and wanted to get to the sanctuary as quickly as possible. Another 15 minutes was wasted as arranging this was all too hard. Despite the fact that a hotel car sat outside the front, they seem incapable of following our suggestion to just drive us down to the sanctuary. They also then decided to let us know that the sanctuary closed at 10.30am and had we left at the time they told us the night before we wouldn’t see anything anyway!
There was no information about anything in our hotel room. There wasn’t even a map of the resort complex to let us know where we could walk to or any pamphlets to show us what there was to do in the area. Just a whole bunch of ineffectual staff serving up stale and bland food at prices you would pay for decent food in any Malaysian city. It was the air of somewhere about to go broke.
Far from being a new traveller to Malaysia, I travel here four or five times a year and have done so for five years now. What I encountered at Borneo Highlands Report was nothing short of an embarrassment to this wonderful country. So my advice is simple. Save your money for better things. Stay in Kuching and take a day trip out to see the organgutans. At least you’ll get to see them and have money left over to donate to the cause.
Read more
Date of stay: November 2009
Value
Rooms
Location
Cleanliness
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BenardTiang, Manager at Borneo Highlands Resort
Responded 4 Jul 2013
Dear Runonthespot, Thank you for the feedback as it allows us to make further improvements. We regret the discomfort experienced during your stay at the resort. The relevant departments has been informed and improvements has been made. Proper training has also been conducted to all our service staff at the Resort to update on their product knowledge. We also made sure that there will be a senior staff or manager on duty at all times to address and attend to our valued guests in the event that out junior staffs are unable to do so. Again, we regret the discomfort experienced and we look forward to welcome you back again to Borneo Highlands Resort and experience for yourself the improvements. Thank You
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
they made us pay rm8 per person, we drove for 10 km to the mid way guardhouse. yes, they won't allow u to drive to the clubhouse n charge u rm10 per person ie if ther were 4 person, they charge u rm40 for a 5 minutes drive. that is how welcoming they r. I think Genting Highlands hav more grenery than here. they hav chop down all d trees any way so why go？
Read more
Date of stay: June 2014Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Resort_Manager_BHR, Manager at Borneo Highlands Resort
Responded 22 Jun 2014
Dear licharchen, Pleasant Greetings from Borneo Highlands Resort. Thank you very much for your review and feedback. There is an entrance fee charge of RM8 per person for those who would like to drive up and they can park their vehicle at the plateau car park and they can freely walk around with no additional charges. However, we do provide shuttle transfer charged at RM10 per person for a return transfer from the plateau to the clubhouse. There are other packages that are charged accordingly to fit the need of our guests. Please do email us at hazel@borneohighlands.com.my so that we can provide you a better solution to experience Borneo Highlands Resort. We hope to welcome you back again to Borneo Highlands Resort. Thank You Muhammad Syafiq Abdullah Resort Manager Borneo Highlands Resort
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The resort is about 10km away from the main road, and is uphill slope road, my chartered van driver told me that the resort not allow outside cars to enter the resort located at uphill. There is a guard house at the foothill, so i informed the guard to call for the resort van to pickup us. Actually later i was told so some of the taxi and chartered van will tell you that the resort not allow outside cars to enter. (Actually any car also can enter for check-in).
Then i force to call for the hotel pickup service, i was thinking it should be free of charge since they not allow outside cars to enter. Any they will also not inform me until i check out, the one way pickup charge is RM200, which more expensive than my air ticket that i fly from Kuala Lumpur to Kuching. This is a catch which spoil my holiday mode, the resort should have informed the customer in advance as the charges is ridiculous high.
I do not know whether there is private arrangement between my van driver and the resort for not telling the truth that actually any car also can enter to the hilltop, but if you are not checking in, then just need to pay RM8 for the entrance fee.
Read more
Date of stay: April 2014
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
Room Tip:Â Room facing the back has better view, can see the mountains and clouds below the hill.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Resort_Manager_BHR, Manager at Borneo Highlands Resort
Responded 9 Jun 2014
Dear PeterPanKl, Greetings from Borneo Highlands Resort. Thank you for your kind reviews and feedbacks. We allow our guests to drive up to experience the serenity along the way to the clubhouse and for non-in-house guest, there will be an entrance fee charge of RM8 per person imposed for self drive up. In-house guests have the option to drive up by registering with our foothill security counter so that we can confirm our guests arrival. Another option is to let us know in advance when you will be arriving at the foothill so that we can send suitable vehicle depending on the number of guests. Return foothill transfer is currently charged at RM50nett per person. We regretted the miscommunication that happens between you and your private chartered van on the transfer arrangement. (We allow our in-house guests to drive up without additional charges) We hope that we have the chance to welcome you back once again to Borneo Highlands Resort and do contact us directly at hazel@borneohighlands.com.my or enquiry@borneohighlands.com.my to avoid any future miscommunications. Thank You Muhammad Syafiq Abdullah Resort Manager Borneo Highlands Resort
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very ordinary food, hotel service staff pleasant but no assistance on anything outside the norm. Golf course was good but no sand in any bunker. Felt like the resort was going out of business and was in desparate need of improvement , renovation etc
hotel plumbing was also a problem.
In summary, don't stay for the price.
Read more
Date of stay: November 2009
Value
Rooms
Location
Cleanliness
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BenardTiang, Manager at Borneo Highlands Resort
Responded 4 Jul 2013
Dear Adamasia71, Thank you for your feedback as it allows us to improve further on the Resort as a whole. The relevant departments has been informed and improvements has been made. We are constantly improving in order to provide better service and experience to our guests. We look forward to welcome you back to Borneo Highlands Resort and experience the improvements. Thank You
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Okay, this is a review based solely on my experiences with the staff at Borneo Highland Resort. I wasn’t a guest at the hotel. The encounter with the staff began at the security gate after I had found myself in the unfortunate situation of being almost out of fuel and without cash to buy some gasoline with. As there was no ATM anywhere close and I was perilously running out of fuel, I asked the security guard if I could maybe travel up to the reception and the staff could charge my bank card and give me the cash back. After a call to reception, he waved me through and I began the 10km trip up to the reception. Upon arriving at reception, the call between security and the hotel staff had somewhere got lost in translation and the staff were unable to charge my bank card and give me the cash back. The staff were two girls and two guys whose names I didn’t catch. They were wonderful, so apologetic of the misunderstanding and seeking to help me resolve my predicament. Then they offered me some of their own money from their purse/wallet in order for me to be able to purchase some gasoline and make my way back to Kuching! It was an incredibly sweet and generous deed the staff made for me and I felt incredibly thankful to the staff for this. On leaving they waved me off smiling and wishing me good luck as I set off back through the beautiful grounds of this resort. As previously said, it’s not a comment from a hotel/resort guest - merely from someone who received an incredible act of kindness and sincerity from the staff at the resort. I felt this was a way I could thank them for this and hopefully people reading this thinking of booking into the resort can be assured they will be greeted by sweet, kind and welcoming staff. Thank you again.
Read more
Date of stay: March 2019Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I wouldn't put anyone off of staying at this place, it has great Trekking, Birding and a fantastic Golf Course [I am not a golfer but this course looks so interesting]. It also offers the prospect of just getting out into the fresh air of the foot hills.
But I would say one or two nights is enough.
Once the sun goes down there is nothing to do at all. Apart from a night drive offered there is nothing laid on by the hotel.
During the day there is a shop, well a golf shop. Apart from golf equipment and gear the only thing they sell is bottled water and that is it, nothing else is available so take your own supplies of everything.
The restaurant serves very tasty vegetarian food but as good as it is it gets a bit boring when you have the same limited offering three times a day for four days. There was no choice offered for breakfast, every morning, two fried eggs, one hash brown, one fried tomato and some sweet baked beans followed by fresh fruit and sweet buns. Not being fried food eaters nor fans of sweet 'savouries' the fruit and coffee were fine but hardly sustaining for a four hour hike up Gng. Penrissen or for others a round of golf.
On day one, of the three beer brands on offer only one was available. On day three they had run out! just three cans!!!
The rooms suffered from the Malaysian disease of just letting things slide. Our room had not been aired, it smelt damp. The decoration was tired and the TV didn't work.
The gym was a small room with some antique equipment and a broken table tennis table along with the wonderful aroma of previous users, the door to the gym was opened once and closed very shortly afterwards.
WiFi was available in the restaurant and reception areas, how ever, the hotel didn't seem to realise that as well as WiFi there needs to be an internet service.
Be aware there is no escape from the night chorus, hundreds of frogs calling, I didn't know that they could be so loud.
If this place was run properly by a top hotelier it would be a real gem in the tourist crown of Malaysia let alone Sarawak. Come on the Mines Group support the staff there, they are a great credit to you, especially Goldie who could not have done more to make our stay as pleasurable as she could make it, get your act together.
Read more
Date of stay: August 2014
Rooms
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip:Â Take ear plugs, this is not a joke, take ear plugs the frogs really are that loud.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Resort_Manager_BHR, Manager at Borneo Highlands Resort
Responded 18 Aug 2014
Dear Twitchyjim, Pleasant greetings from Borneo Highlands Resort. We appreciate your feedback and review on your recent stay with us and pleased to hear that you enjoyed our service standard. We strive to improve our services for better guests experience. We have discussed with the team on the facilities and maintenance improvements on your feedback as mentioned. We takes pride in our rainforest environment and eco-concept which allows guests to experience the best of Mother Nature including the nature orchestra which blend with the environment. We look forward to welcome you back to Borneo Highlands Resort in the future. Thank You. Muhammad Syafiq Abdullah Resort Manager Borneo Highlands Resort
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
While I did not stay there or even get past the gate at the road my experience was terrible. I wanted to play golf at the resort and after multiple attempts my hotel in Kuching was finally able to obtain the information (nothing on their website about golf reservations or rates) I made a tee time. After driving to the resort (about 75 minutes) I was told at the gate the course would be closed due to rain and clouds but I could come to the resort and enjoy their other services (spend money). They had my contact number and they knew when I was arriving but no effort was made to contact me about the course closure but instead wanted me to pay 50RM for the pleasure to ride up to the resort and see the closed course. Terrible customer service.
Read more
Date of stay: January 2014
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BenardTiang, Manager at Borneo Highlands Resort
Responded 10 Feb 2014
Dear drtravels, Pleasant greetings from Borneo Highlands Resort. First and foremost, please accept our sincere apologies for the inconvenience caused. We really appreciate you taking the time to share your experience with us so that we can make improvements to better serve our guests. We have taken the time to discuss with our team members to ensure that the team focus on the best experiences for all of our guests. Once again, our sincere apologies and we hope that despite your disappointment on this occasion we will have the opportunity to welcome you back to Borneo Highlands Resort. Thank You
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
You could drive up to the resort but it is a very hilly drive up. They will allow you to park at the resort. Hotel transport is available upon request charging RM50.00 per head one way.
You can park at the foothill or at the resort safely with no charge.
nope. i guess the grab driver dont serve. if tgey do they asking also 350rm per trip. so you ask the hotel to provide you the van to city and cost you 200 rm.
There are more places to choose from in the Kuching area.
ALSO KNOWN AS
borneo highlands hotel kuching
LOCATION
MalaysiaSarawakKuching
NUMBER OF ROOMS
40
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
