Citadines Connect Georgetown Penang
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Citadines Connect Georgetown Penang

Traveller (104)
Room & Suite (60)
Rooftop pool
Pool & Beach (8)

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About

4.0
#64 of 121 hotels in George Town
4.5 of 5 bubbles
Location
5.0 of 5 bubbles
Cleanliness
3.8 of 5 bubbles
Service
3.8 of 5 bubbles
Value
Citadines Connect Georgetown Penang is Ascott’s first Citadines Connect brand of business hotels in Penang. It is located in Georgetown, a designated UNESCO World Heritage Site in Penang.
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Property amenities
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Room features
Air conditioning
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Quaint
Business

Location

No 202 Lebuh Noordin, George Town, Penang Island 10300 Malaysia
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 96 out of 100
96
Penang Intl Airport
15.1 km
See all flights
4.0
4.0 of 5 bubbles56 reviews
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Reviews summary
This summary was created by AI, based on recent reviews.
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Citadines Connect Georgetown Penang presents a blend of experiences, according to guest reviews. While its atmosphere is frequently lauded for comfort and a lively vibe, opinions on amenities and rooms diverge, with praise for modern touches but criticism regarding their practicality and upkeep. The hotel's value proposition has been questioned by travelers who found a discrepancy between advertised and provided amenities. Service, characterized by a friendly and attentive staff, typically earns positive remarks, although occasional lapses are noted. Guests are united in their appreciation for the hotel's cleanliness and the inviting scent of the linens.
Atmosphere
Comfortable
Rooms
Mixed
Value
Expensive
Cleanliness
Pristine
Service
Attentive
Amenities
Mixed

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56Reviews2Q+A16Room tips
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Detailed Reviews
Kingsley wrote a review Dec 2022
Singapore, Singapore
5.0 of 5 bubbles
Staying in a hotel that had just opened for a day is always a tricky gamble. Personally, I believed that the hotel pulled off the opening decently well. For the price point, location and amenities offered, Citadines Penang is well ahead of many longstanding established hotels, and this includes hot shots in the surrounding area such as the Jen Shangrila. You’ll also find yourselves pleasantly surprised by the fact that the hotel is surrounded by excellent restaurants, hawker centres and bars (I would avoid Good Friends Club). Just take a 10 minute stroll and you’ll find yourselves at the Presgrave Hawker Centre, well known amongst the locals!

In terms of service, I would like to especially commend the security guard that mans the front door. He has been a delight on every occasion, assisting whenever and wherever possible. The concierge and hotel staff were also pleasant, and is a hallmark that was expected of the ASR Hotel Brands. I don’t think I had ever had any bad experiences in my many stays across the ASR portfolio.

This time around, breakfast was not yet available as the hotel was still new. I was told that they would also incorporate some form of a grab and go service for guests, of which I’m definitely looking forward to when I come back for another stay. Parking is readily available for hotel guests, and is accessible via the road behind the hotel (just spot the TNB substation). The gates to the parking is usually locked to prevent non-guests from parking, so if you find yourselves in that situation, just pop by the front of the hotel entrance to signal to the ever-so-friendly guard that you’re a hotel guest and he’ll immediately open the gates for you.

Last but not least, I’m looking forward to when full ASR Membership benefits are introduced in the hotel. As a Gold member, most of the benefits (if not all) have been provided yet, but this is understandable as the hotel is very new. Thanks to the Citadines team for the great service and I’ll look forward to future stays!
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Date of stay: December 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Boon Kae Lee, General Manager at Citadines Connect Georgetown Penang
Responded 22 Dec 2022
Hi Darren, Thank you for sharing your thoughts on your recent stay. We are glad you enjoyed your stay. If you do have a chance in returning, we'll be more than happy to be your accommodation host again! Best regards, Kae Residence Manager
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KS Toh wrote a review Dec 2023
Singapore, Singapore
4.0 of 5 bubbles
Stayed for 4 nights over Christmas. Road works outside the hotel to beautify the place. When completed, I think the place will be very nice.

Within walking distance (10 to 15 mins) to many places, especially eating places. Parking is a nightmare, but this appears to be the case throughout the city. I believe the hotel has limited parking lots behind. Please check. Grab (Uber equivalent) is very inexpensive (RM10 to RM20 mostly).

The room we had (deluxe loft) is very spacious. But I don’t understand why they put a tiny 2 seater sofa in the big living area. Even the sofa in the loft appears bigger. This is an apartment for 4 pax.

The toilet needs to be redone. There is this constant sewage or foul rainwater smell. Not sure where it is coming from. But the toilet appears to be completely sealed with no ventilation whatsoever. It is silly because there is a big window (sealed) which overlooks the air well. I think the architect or designer should be replaced. The shower dispenses warm & hot water, alternately and automatically. Don’t know what kind of heater or supply is being used. This needs to be looked into or someone might be injured.

As a serviced apartment, laundry facilities should be provided. If not in the room, at least shared washer & dryer. Currently, this outsourced to external vendor.

Staff are friendly and approachable. No complaints.
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Date of stay: December 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Boon Kae Lee, General Manager at Citadines Connect Georgetown Penang
Responded 31 Dec 2023
Dear Guest, Thank you for choosing to spend your Christmas at our hotel and for taking the time to share your feedback. We're glad to hear that you found the location convenient and enjoyed the spaciousness of our deluxe loft room. We apologize for any inconvenience caused by the parking situation and the issues you encountered in the bathroom. Your concerns regarding the sofa size and the alternating hot water supply have been duly noted and will be addressed promptly. We appreciate your kind words about our friendly staff. We'll continue striving to improve our services and hope to welcome you back for an even better experience in the future. Best regards
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Claudia C wrote a review Jan 2024
Kuala Lumpur, Malaysia
5.0 of 5 bubbles
I have stayed in many Ascott before but none can compare the BEST time I ever had in Citadines Connect Georgetown. The location is superb. You can easily find every best and delicious street food in any corner within walking distance. The room we stayed was cozy, clean and very comfortable. They even have an open concept wardrobe with a classy bathroom wall tiles. This makes the room very lively. the hotel is surrounded by many heritage shop lots. It is indeed very convenient to walk around. We were told the hotel had recently opened a new wing, which is only few steps away on same row of the street. Both reception are so welcoming, regardless which block you stay. Guests will never feel confused with such friendly staff. We can just drop into any block for free cup of aroma coffee and no question asked! The housekeeping staff are always smiling friendly, ensuring our amenities are always replenished. We can even enjoy the unlimited consumption of drinking water on all coridoors, specially with such hot weather in Penang. Once we had an issue with our safety box and immediately the security Suharto assisted us with such brilliant smile. All staff were great. Though reception has only 1 staff at the counter, however all of them were very efficient and fast. I saw that there were 2 more people waiting in the queue, but the doorman immediately offer them to sit & serve them refreshing coffee while waiting for their turn. Happened that the courtyard was fully decorated with the upcoming CNY festive, and they even had a bazaar with live bands on Fridays and Saturdays. It was so cozy, windy and exciting to join in the fun. We really had a great time in Citadines and we will definately stay here again when we return to Penang. Few names to mention who makes our stay memorable...all the front desk team, Yazz, Jo, Naufal, Anjana, Daniel (with alfro hairstyle..haha), a Chinese handsome boy (i cant remember his name, starts with P..) and specially their manager, Rita. She guided us all the way on the street to point out the best street foods available. also the housekeeping and security team. Rakesh aka God of Prosperity was cute at the bazaar performance. All the staff were fun to be with. Keep it up, guys! We will be back soon!
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Date of stay: January 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Boon Kae Lee, General Manager at Citadines Connect Georgetown Penang
Responded 30 Jan 2024
Hi Claudia Thank you for taking time to write such a lovely review on your recent stay with us! The team is truly heartened to note that you had a delightful stay with us and enjoyed our exciting island. We cannot thank you enough for your fabulous compliments on our friendly and helpful staff members. We strive to provide a top-notch experience for all our guests, and your recommendation means a lot to us. All of us truly enjoyed being of service to you and we sincerely look forward to hosting you on another faultless and enjoyable stay with us again soon. On behalf of Citadines Connect team, we wish you and your family a prosperous Chinese New Year! Regards The Management Regards
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Peter Fong wrote a review Jan 2023
Shah Alam, Malaysia
2.0 of 5 bubbles
I normally stay nearby but both hotels were full during new year, so I opted to try Citadines which had just opened in Dec22.

The hotel was nicely done up but not fully operational with no dining options (but who would eat at a hotel in Penang anyway). You arrive by car at a very tight lane blocked by parked cars so that was troublesome. They should have reserved some space for arriving guests. We were told to park behind the hotel in an open carpark (more on that), and the bellhops assisted with luggage for the 100m walk.

This hotel occupies what used to be a block of old shops so it is just 2 stories high and really broad. Our room on the 2nd floor was a very long walk and confusing at first with many turns. We took a executive room for 4 people and two large beds in two separate rooms with a small TV area and one bathroom. The space was quite tight with no cupboards and one room had no window - weird. Sharing one toilet also requires planning.

Everything worked well, especially the air conditioning. Wifi was good. The hotel looked under staffed as there were usually no one at the reception or entrance. The sole security guard also takes care of the open air car park and was not always there to open the gates, so we helped ourselves in and out, rain or shine :(

Overall I paid almost the same as two separate rooms in my normal hotels, but with very limited services. Other than it being brand new, there was no reason for me to want to return. I understand the brand is a no frills option but I will pay a bit more to get regular service.

Location wise, other than the tight roads, it is very nearby to most of my favourite hawker joints so that earns it 3 stars.
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Date of stay: January 2023
2.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
2.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Boon Kae Lee, Owner at Citadines Connect Georgetown Penang
Responded 18 Jan 2023
Hi Mr Fong, Thank you for your feedback and wish you had a better experience. It is with such feedback that we learned to improvement. We work hard to deliver an exceptional guest experience, and apparently, in this case, we fell short. The comfort of our guests is a priority, and such service is an unavoidable necessity that should have been better explained. Indeed, there are few turnings of room corridors, hence we provided detailed directory and signages for guest convenience. Our 2 Bedroom Executives takes up approximately 35sm each, as stated in our website as well as other booking engines. We have limited spacing of carpark lots by the back lane, however we are surrounded by public parking lots around. The area is part of the historical area and the shop houses have been well conserved on both sides which leads to narrow roads with one or two-way streets, with plenty local hawker food in surroundings. Mr Fong, I would like to assure you that these are isolated cases and are not indicative of our usual service standards on our manning. Rest assured we are in process of rectifying our shortfalls. We do hope you will give us another opportunity to change the impression you have of us. Best regards, Kae Residence Manager
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Kelsey wrote a review Dec 2023
Hanoi, Vietnam
1.0 of 5 bubbles
This hotel has a great location. That's about it.

There is NO parking outside of a very limited 15 stalls, that are open to public use. As someone travelling with a person with limited mobility their claims of onsite parking are completely false. Additionally, street parking in the area is a joke.

The wing of the hotel we stayed in was not ready to open, in particular our room had
1. no working tv
2. no working safe
3. a bathroom that smelt like a sewer.

Additionally, The TVs are also not smart tv capable, and they only very limited option to screen cast from some devices. We raised concerns about the safe and tv to the front desk, and nothing was fixed.

Other notes: The coffee and tea in the room was very cheap, instant only. In general, the room featured very basic and corporate room fixtures, down to the hangers that assume you are going to try to steal them. Overall, you could tell from the false claims on parking, limited wifi speeds, no smart tvs, cheap amenities, things not working in the room that Citadines only cares about the profit margin.

I emailed the general manager about these issues, who responded late to my concerns and conveniently after our stay with absolutely nothing besides an overall apology. I can't think of another time I've felt so ripped off for the room rate I paid.

A complete disappointment.
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Date of stay: December 2023
1.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Boon Kae Lee, General Manager at Citadines Connect Georgetown Penang
Responded 22 Dec 2023
Dear Guest, Thank you for taking the time to share your experience with us. We genuinely apologize for the series of disappointments and inconveniences you encountered during your recent stay at our hotel. We regret to learn that the parking situation did not meet your expectations, especially for someone requiring accessibility due to limited mobility. Our intention is always to provide accurate information regarding our facilities, and we apologize for any misunderstanding or inconvenience caused in this regard. Regarding the condition of your room, the malfunctioning amenities, and the unpleasant odor in the bathroom, we completely understand your frustration. This is not the standard of service we aim to uphold, and we are deeply sorry for failing to deliver a comfortable and functional environment during your stay. Your feedback regarding the amenities and room fixtures has been noted. We continually strive to improve our offerings, and your comments will certainly help us in our efforts to enhance the guest experience. Your feedback is incredibly valuable to us, and we assure you that your comments have been shared with our management team for immediate attention and resolution. It is our sincere hope that you will allow us another opportunity to restore your faith in our hotel and demonstrate the high standards of service we are committed to providing. We would like to extend our apologies once again for the shortcomings you experienced and hope for the chance to welcome you back for a more positive and satisfying stay in the future. Sincerely, The Management
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Bobby Y wrote a review Jan 2024
Shanghai, China
1.0 of 5 bubbles
There are few points:
1. After informing the hotel I'll be checking with a Dog, i was informed that a 50% charges on room rate will be implemented, but during check in, i was inform that I'll need to show proof of vaccination and the dog can't be more then 10KG.
2. I ask for a refund, but was rejected
3. The hotel made me a deal, downgrade the room, I've booked, without any refund, and will charge me the Dog policy of 50% per day based on their website room rate and not how much I've booked, and also based on the Suite standard and not the downgraded price.
4. Tried to borrow a fork and spoon from the front desk, but was informed that, they don't have a F&B outlet, but "Breakfast MYR 25 (optional)" was written on the booking page.....
5. Car park, RM 5 a day rate was collected for 2 nights, but the car is has less the 20 parking lot and it's open to public.
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Date of stay: January 2024
1.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Trip type: Travelled with family
Room Tip: Not informative, over charging and NOT PET FRIENDLY AS WRITTEN!!!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Boon Kae Lee, General Manager at Citadines Connect Georgetown Penang
Responded 21 Jan 2024
Hi Bobbyy823, Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for any inconvenience you experienced. We understand the importance of clear communication and we regret any misunderstanding regarding our pet policy. We appreciate your input and will review the points you've raised to ensure a better experience for our guests in the future. For further clarification on our pet staycation policy, we kindly request you to contact our hotel directly, and our team will be happy to assist you. We value your patronage and hope to have the opportunity to welcome you back for an improved stay. Best regards, The Management
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Ev Ttt wrote a review Feb 2023
Kota Kinabalu, Malaysia
+1
5.0 of 5 bubbles
Love this gem!! And they named it well, it really Connect Georgetown, it's centrally located near Komtar, Gama, walking distants to Penang Road, Lebuh Cecil market..... so many more tourist attractions. The hotel also have a plot of parking space specially for hotel guest, so we don't have to worry of parking! The hotel is an old building converted into hotel, but the design is nice. The staff are friendly and attentive, and the complimentary coffee station at the lobby just lovely, it even serve some local biscottis to go with the hot refreshment and you can enjoy it anytime of the day! The room is lovely, we are a family of four, the bedding is super comfy and amenities are excellent. They even have free filtered drinking water re-fill station on every floor. The pool and fitness center are just bonus of our stay. Highly recomended hotel.
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Date of stay: February 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Boon Kae Lee, Owner at Citadines Connect Georgetown Penang
Responded 7 Feb 2023
Hi Evon Thank you for taking time to write such a lovely review on your recent stay with us. The team is truly heartened to note that you had a delightful stay with us and enjoyed our exciting island. We cannot thank you enough for your fabulous compliments on our friendly and helpful staff members. Thank you! All of us truly enjoyed being of service to you and we sincerely look forward to hosting you on another faultless and enjoyable stay with us again soon. Regards, Kae Residence Manager
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David Tristan wrote a review Nov 2023
Singapore, Singapore
5.0 of 5 bubbles
I’m a big fan of small boutique hotels, everyone in the hotel is friendly and smiles everywhere, room was comfy and the right size for one person or two. Close to Gama supermarket and 1st Avenue Mall. If you take the airport bus 401, hotel is within minutes walk from the bus stop @ Komtar
Special shout out to Ms Rita Ooi and Mr Naufal who went beyond and above for guest satisfaction.
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Date of stay: November 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Boon Kae Lee, General Manager at Citadines Connect Georgetown Penang
Responded 26 Nov 2023
Hi Guest, Thank you for your kind words! We're thrilled to hear you enjoyed your stay at our boutique hotel. Our team takes pride in providing a friendly and welcoming atmosphere. We're glad you found our location convenient and that our staff, especially Ms. Rita Ooi and Mr. Naufal, made your experience exceptional. Looking forward to welcoming you back on your next visit! Best regards,
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espresso wrote a review May 2024
Kuala Lumpur, Malaysia
2.0 of 5 bubbles
They were unable to provide bowls and cutlery despite providing microwaves in the corridor. Basic request that can’t be fulfilled and emblematic of the experience here that just doesn’t live up to the expectations of a global chain. Budget chains and hostels charging a fraction of their price would be able to sort it out and think these things through.
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Date of stay: May 2024Trip type: Travelled with friends
Room Tip: Expect government counter type services
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Boon Kae Lee, General Manager at Citadines Connect Georgetown Penang
Responded 4 weeks ago
Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your stay. Your comments are important to us, and we are committed to addressing the issues you've mentioned. We understand how frustrating it must have been to not have bowls and cutlery available, especially with microwaves provided for guest use. This oversight does not reflect the standard of service we strive to maintain. We are taking immediate steps to ensure that such amenities are readily available to all our guests moving forward. Your feedback helps us improve, and we appreciate your understanding as we work to better serve our guests. We hope you will give us another opportunity to provide you with a stay that meets your expectations. Best regards,
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Jason W wrote a review Mar 2023
Hong Kong, China
5.0 of 5 bubbles
Although the hotel is small, it is luxurious and clean. They have a lounge and food stall next to the reception for you to enjoy your breakfast or work. There is no restaurant for breakfast, but customers can take pre-packaged foods, fruits, bottles of fruit juice, or a cup of coffee from the food store. The staff are helpful and willing to give recommendations on nearby restaurants and tourist spots. When we encountered a problem with room taxes, they patiently explained it to us. Similarly, when I submitted a query about my water boiler, the receptionist promptly assigned a technician to fix it.
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Date of stay: March 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Boon Kae Lee, General Manager at Citadines Connect Georgetown Penang
Responded 9 Mar 2023
Hi Jason Thank you for sharing your thoughts on your recent stay. We are glad you enjoyed your stay. Your kind compliments shall be shared with the team for encouragement to continuously improve the quality of our services. If you do have a chance in returning, we'll be more than happy to be your accommodation host again! Regards Kae Residence Manager
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espresso wrote a tip May 2024
Kuala Lumpur, Malaysia1 contribution
2.0 of 5 bubbles
"Expect government counter type services"
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ailee98 wrote a tip May 2024
Malaysian331 contributions69 helpful votes
5.0 of 5 bubbles
"you may choose: studio classic / studio executive "
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amukkalir wrote a tip Apr 2024
284 contributions75 helpful votes
4.0 of 5 bubbles
"Waterflow sound wad pretty loud, tiny bathroom"
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Grace O wrote a tip Mar 2024
71 contributions2 helpful votes
2.0 of 5 bubbles
"Travel light as parking is not same building, car park is chargeable no shade and walk way to hotel is at your own risk "
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Bryant Lim wrote a tip Mar 2024
4 contributions
1.0 of 5 bubbles
"The hotel area is okay but does not recommend this hotel if family with kid. "
Read full review
Not the right property for you?
There are more places to choose from in the George Town area.
PRICE RANGE
$90 - $116 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaPenangPenang IslandGeorge Town
NUMBER OF ROOMS
143
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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CITADINES CONNECT GEORGETOWN PENANG - Now $98 (Was $̶1̶0̶5̶) - UPDATED 2024 Hotel Reviews & Price Comparison (George Town, Malaysia) - Tripadvisor

Frequently Asked Questions about Citadines Connect Georgetown Penang
Which popular attractions are close to Citadines Connect Georgetown Penang?
Nearby attractions include Penang House of Music (0.3 km), George Town (0.1 km), and Tech Dome Penang (0.2 km).
What are some of the property amenities at Citadines Connect Georgetown Penang?
Some of the more popular amenities offered include free wifi, a pool, and a fitness centre.
What are some restaurants close to Citadines Connect Georgetown Penang?
Conveniently located restaurants include Pinxin Vegan Cuisine, Deens Maju, and Three Road 888 Hokkien Mee.
Are there opportunities to exercise at Citadines Connect Georgetown Penang?
Yes, guests have access to a pool and a fitness centre during their stay.
Are there any historical sites close to Citadines Connect Georgetown Penang?
Many travellers enjoy visiting Armenian Street (0.9 km), George Town (0.1 km), and Sun Yat Sen Museum (0.9 km).
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