Grand DarulMakmur Hotel Kuantan



About
Finding an ideal family-friendly hotel in Kuantan does not have to be difficult. Welcome to Grand DarulMakmur Hotel Kuantan, a nice option for travellers like you.
Given the close proximity to Sungai Lembing Mines (1.9 mi), guests of Grand DarulMakmur Hotel Kuantan can easily experience one of Kuantan's most popular landmarks.
Guest rooms offer a flat screen TV and air conditioning, and Grand DarulMakmur Hotel Kuantan makes getting online easy as free wifi is available.
You can also take advantage of some of the amenities offered by the hotel, including a concierge and room service. In addition, guests can enjoy a pool and free breakfast during their visit. As an added convenience, there is free parking available to guests.
If you like Indian restaurants, Grand DarulMakmur Hotel Kuantan is conveniently located near Restoran Nasi Vanggey, Restoran Alif & De Alif & Alif Curry House, and Restoran Bombay Hamid Bros.
Kuantan is also home to Pahang Art Museum, a popular art museum that is not too far from Grand DarulMakmur Hotel Kuantan.
Grand DarulMakmur Hotel Kuantan looks forward to welcoming you on your visit to Kuantan.
Location
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Parking was easy as they have an open air parking in front of the lobby.
Checking in and out was easy too.
Rooms - very big sized and the bed was comfortable. The rooms look a bit tired and dated though and could do with a refurbish.
Showers were working fine and they even have a bath tub. Wifi was working ok and aircond was working fine too.
Very quiet so sleeping quality was good.
He never turn down our request and he so thoughtful by introducing new dishes to us.
Thank you for the front lines staff Mdm Lai Kuan too for introduce the dishes to us.
Definitely will come back again. Thank you



To make matters worse, the phone in the room wasn't functioning, forcing me to go down from the 6th floor to speak with reception. When I explained the situation and showed them the picture, the front desk informed me that no twin-sharing rooms were available and that there was nothing much they could do about the inconvenience. They also notified me that their sales team knew about this arrangement (and I could only presume that what they were telling me indirectly was that the organiser was fine with it).
I found the reception staff's lack of accountability and absence of an apology particularly frustrating. Shifting the issue to their other department, in this case, their sales team, when a customer is right in front of them, is a no-go, too.
For business travellers expecting good service from a hotel, this isn't for you.
2) Restaurant in the hotel: The Mug has significant stain on the rim. This is not acceptable.
3) Concierge SERVICE:
- Lobby: 4/5
- Restaurant: 2/5
"Ring the hotel first to check if the hot water mains was fixed. Else check in elsewhere!"Read full review
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