Swiss-Belhotel Kuantan
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Swiss-Belhotel Kuantan

Jalan Tanjung Lumpur 1 Pahang Darul Makmur, Kuantan 26060 Malaysia
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Room & Suite (31)
Swiss-Belhotel Kuantan Breakfast
Dining (10)

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Avg. $87 /night, 2/11 - 2/12
$97
per night
$82
per night
$67
per night

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About

#16 of 51 hotels in Kuantan
4.1 of 5 bubbles
Location
4.0 of 5 bubbles
Rooms
3.8 of 5 bubbles
Value
3.4 of 5 bubbles
Cleanliness
3.1 of 5 bubbles
Service
4.1 of 5 bubbles
Sleep Quality
Swiss-Belhotel Kuantan is a 27-storey hotel, with 366 rooms, set right on the waterfront with stunning views from its east-coast location and contemporary features including a living room, ensuite bathroom, LED television and mini-refrigerator. There is also a valet-parking service, contactless door locks and security-access elevators for a modern, international-style stay.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Beach
Kids stay free
Children Activities (Kid / Family Friendly)
Wifi
Restaurant
Business Centre with Internet Access
Spa
Room features
Air conditioning
Room service
Kitchenette
Bath / shower
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Romantic
Mid-range

Location

Jalan Tanjung Lumpur 1 Pahang Darul Makmur, Kuantan 26060 Malaysia
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 39 out of 100
39
Kuantan Airport
14.8 km•
See all flights
1 Attraction
within 1 kilometer

Reviews
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Detailed Reviews
GlobaltravellerG wrote a review Jun 2024
Kuala Lumpur, Malaysia
3.0 of 5 bubbles
Stayed for 4 nights as part of a large group. The location of the hotel is a short drive from the city but there is a good Chinese restaurant as part of the complex and a number of Malaysian restaurants for the locals within walking distance.
My room was large and looked directly out onto the water. Cleaning staff did a good job and basic toiletries and bottled water were replenished daily. Bed was very comfortable but towels were scratchy. Lifts were slow.
Given the building design and generous rooms, I don't think it would be too much of a stretch to turn this into an OK 4 star hotel.
Overall I enjoyed my stay - this turned out to be a comfortable and reasonably priced place to base ourselves from.
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Date of stay: June 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Natasha Azman, Other at Swiss-Belhotel Kuantan
Responded 1 Jul 2024
Dear Guest, Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your stay. We have initiated the process to address these concerns. We hope to have the opportunity to welcome you back in the future and provide you with an enhanced experience that reflects the standards we aim to uphold. Thank you for your understanding.
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FaizulRuslan wrote a review Jan 2023
Segamat, Malaysia
4.0 of 5 bubbles
Great location and spacious room. Receptionist is friendly and helpful to suggest good place to dine in. Manage to check in at 2pm after request since I'm coming with my little kids. The room still needs improvement especially in term of cleaning. Housekeeping needs to be more attentive to the cleanliness of the room.
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Date of stay: January 2023Trip type: Travelled with family
Room Tip: Go for Mail Ikan Bakar and Ghani Black Keropok Lekor. Request early check in by phone call.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Natasha Azman, Marketing at Swiss-Belhotel Kuantan
Responded 29 Jan 2023
Hi Faizul, Thank you for your constructive comment. We will look into this and raise the issue with the related department. Take care and stay safe. Hope will see you again for a better experience.
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LL721 wrote a review Dec 2023
Kuala Lumpur, Malaysia
3.0 of 5 bubbles
Nice spacious room with beautiful sea view. We had a room on a high floor which was really nice until we had to wait a long time for the lifts on few occasions. The view was really nice and during low tide, we could see the mudflow from the river which flowed out to the sea. Probably not so clean as this was river outfall. The parking was available at marked bays upstairs and if we did not want to park upstairs, we could park at the ground floor.
Breakfast: nobody cleared any plates. In fact, they did not even wipe tables as the tables had debris left by previous guests.
We had to wait for the staff at the egg station…
There were staff there but they preferred to stand and watch or chat instead of doing their jobs.
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Date of stay: November 2023
3.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
2.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Natasha Azman, Other at Swiss-Belhotel Kuantan
Responded 21 Dec 2023
Dear Guest, Thank you for taking the time to share your feedback with us. We're grateful for your comments, both positive and constructive. Our team is committed to continuous improvement, and your insights are valuable in that process. Looking forward for the better experience in future.
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Muhammad N wrote a review Sept 2023
5.0 of 5 bubbles
Breakfast was good with a lot of choices.
The room also spacious for a 3 or 4 people with nice view of sea. Got aircond and fan inside the room compare to other hotel usually only had aircond.
Easy access with easy parking space and a lot whether to park at ground surrounding the hotel or to park inside the hotel building multi storey parking.
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Date of stay: August 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Natasha Azman, Other at Swiss-Belhotel Kuantan
Responded 4 Sept 2023
Hi Muhammad, We're so glad to hear that you had a great time staying with us! It's fantastic to know that you found our hotel to be exceptional. Thank you for sharing your positive experience, and we hope to see you again soon!
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Zack wrote a review Sept 2020
2.0 of 5 bubbles
So my family and I came here (about 11 total) and at first glance it’s quite nice here. But then once you step into the room, the shroud is torn down. The sheets are stained, the towels have leftover hair and the fans are dusty, the ac just makes noise; no cooling whatsoever. The place where the floor and walls meet in the bathroom were filled with dust and hair. The drains take about an hour to drain all the water and the hose is leaking all over the place. The bathroom door is almost impossible to slide open and only one pillow is provided.

The restaurant was very good on the first night but the second night the staff had changed, only half the food came after more than an hour and the waiters said there was not enough fish for all the orders and then, a while later, brought too many orders of fish and none of the others, the teh tarik tasted like hot sugar water and the lift takes ages.

I do not recommend this place, the Hyatt here is much better.
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Date of stay: September 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Social Media Officer SBKT, Marketing at Swiss-Belhotel Kuantan
Responded 19 Dec 2022
Dear Zackthenobody, Thank you for the rating and comment. Please accept our apologies for the shortcomings. We will continue to improve and take corrective action. Take care and have a pleasant day ahead.
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Rohaiza wrote a review Sept 2022
Kuala Lumpur, Malaysia
4.0 of 5 bubbles
The room is very spacious so u can ask for an extra bed if u come with children over 12 years old so u can stay in 1 room for a family. Amenities are complete and there is a really nice cafe at the lobby. The pool is instarammable and gym is well equipped. But u can't swim or play at the beach. The only downside is upon check in and check out u will have to queue at the counter and also the lift. I would come again but maybe not during school holidays.
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Social Media Officer SBKT, Marketing at Swiss-Belhotel Kuantan
Responded 19 Dec 2022
Dear Rohaiza, Thank you for the lovely rating and constructive comment. We apologize for the shortcoming. Hope you have a wonderful day ahead. Looking forward to serving you again. Take care.
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Dhia N wrote a review Oct 2024
5.0 of 5 bubbles
This was an absolute trip, excellent location which faces the ocean but still in the Kuantan city. We stayed for 3 nights and the experience was so good from start to end, the room was so nice. The staffs are nice and keep smiling, they also goes overboard for making sure their guest feel welcomed and taken care of. Love this place and we are plan to come back again.
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Date of stay: October 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Natasha Azman, Other at Swiss-Belhotel Kuantan
Responded 21 Oct 2024
Hi Dhian, Thank you for giving us a wonderful rating and positive feedbacks. We're happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel. Take care and have a nice, pleasant day!
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LilMeoz wrote a review Nov 2021
1.0 of 5 bubbles
I thought of want to have a great meal with my husband before going for operation on next day. We were choosing either Zenith cafe or Three Cafe, so I chose Three Cafe but unfortunately it was closed on Monday, so we went to Swiss Cafe. After we checked in, no one was there to greet or serve us, we waited for sometime, then only we got to see the menu. We ordered one main course, creme brulee and 2 drinks. I ate the creme brulee for few bites, wonder why the biscotti on creme brulee is so soft, then I realized there were mold on the biscotti!!!! So I asked the waitress to come check, she took it away without saying anything.... After I finished the main course, the waitress came back with a plate of new creme brulee but without biscotti and just said sorry. I haven't got a chance to say anything... Once we completed the meal, we would like to ask for bill, but so many staffs working in the cafe, yet their backsides all facing the customers. My husband just called them with Hello bill pls, then only someone realized our existence. This hotel is a four star hotel but the cafe staffs are all not well trained. I would suggest you to close down this cafe if your management couldn't hire people that match your hotel ranking, this will only jeopardize the hotel reputation.
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Review collected in partnership with Swiss-Belhotel International
Date of stay: November 2021
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Social Media Officer SBKT, Marketing at Swiss-Belhotel Kuantan
Responded 19 Dec 2022
Dear LilMeoz, Thank you for taking your time to address this to us. We apologize for the shortcoming. We will take construction actions on this matter. Hope you have a wonderful day ahead. Take care.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Amin wrote a review Oct 2020
Cyberjaya, Malaysia
2.0 of 5 bubbles
Overall not a terrible place to stay, stained bed sheets, super crowded during the weekend, dirty beach, not suitable for swimming, very noisy at night, very noisy AC. Breakfast is only served if you booked with breakfast, no other restaurants open either, you will have to go out to eat breakfast.
Won't come back again.
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Date of stay: October 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Social Media Officer SBKT, Marketing at Swiss-Belhotel Kuantan
Responded 19 Dec 2022
Dear m1nm, Thank you for the rating and comment. Please accept our apologies for the shortcomings. We will continue to improve and take corrective action. Take care and have a pleasant day ahead.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
JulianMorin wrote a review Sept 2020
Kuala Lumpur, Malaysia
+1
1.0 of 5 bubbles
Past reviews seems to have given this hotel 4 to 5 stars because of nice room and sea view but have they looked into the cleanliness level of this hotel? Family sea view room at RM534 but room floor were not cleaned properly. Dirt everywhere. When asked to clean it again, maid came with broom and dust pan and was sweeping so hard the dirt flew everywhere. Demanded for a vacuum cleaner, they said not enough but finally came with one which is usually used for home and not every commercial or hotel grade.

Stains are aplenty everywhere on the bedsheets... you will wonder if basic cleanliness are not even looked after what more to expect on upholding Covid 19 hygiene levels.

The GM should contact me to discuss so I can tell him or her basic housekeeping SOP is not followed in an international chain hotel.
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Date of stay: September 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Social Media Officer SBKT, Marketing at Swiss-Belhotel Kuantan
Responded 19 Dec 2022
Dear JM712, Thank you for the rating and comment. Please accept our apologies for the shortcomings. We will continue to improve and take corrective action. Take care and have a pleasant day ahead.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jessica T wrote a tip Oct 2024
1 contribution
5.0 of 5 bubbles
"The parking is easy to park for guests"
Read full review
Yasmin S wrote a tip Oct 2024
2 contributions
5.0 of 5 bubbles
"If you have the sea view room woke up early and open the curtain to watch the sunrise but if you have city view you get to watch the sunset "
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Peter T wrote a tip May 2024
79 contributions27 helpful votes
4.0 of 5 bubbles
"1)Sea view rooms ONLY Double Beds CITY View rooms TWIN Beds 2)CHECK Sea food QUALITY on PRO Price"
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Peng Boon T wrote a tip Aug 2023
Singapore, Singapore2,482 contributions427 helpful votes
5.0 of 5 bubbles
"Not within walking distance to shops or town centre"
Read full review
FaizulRuslan wrote a tip Jan 2023
Segamat, Malaysia89 contributions65 helpful votes
4.0 of 5 bubbles
"Go for Mail Ikan Bakar and Ghani Black Keropok Lekor. Request early check in by phone call. "
Read full review
Not the right property for you?
There are more places to choose from in the Kuantan area.
PRICE RANGE
$74 - $101 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaPahangKuantan DistrictKuantan
NUMBER OF ROOMS
366
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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SWISS-BELHOTEL KUANTAN - Updated 2025 Hotel Reviews

Frequently Asked Questions about Swiss-Belhotel Kuantan
Which popular attractions are close to Swiss-Belhotel Kuantan?
Nearby attractions include Taman Gelora (0.8 km).
What are some of the property amenities at Swiss-Belhotel Kuantan?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at Swiss-Belhotel Kuantan?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Swiss-Belhotel Kuantan?
Yes, free parking is available to guests.
What are some restaurants close to Swiss-Belhotel Kuantan?
Conveniently located restaurants include Warung Pok Su & Mok Su, Ana Ikan Bakar Petai, and Restoren Mabiq.
Are there opportunities to exercise at Swiss-Belhotel Kuantan?
Yes, guests have access to a pool and a fitness centre during their stay.
Is Swiss-Belhotel Kuantan accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.
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