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Hakone is beautiful and so is this hotel. We loved the location as it was a 5 min walk from the train station, 7 min walk from the convenience store, and surrounded by gorgeous scenery. They provide yukatas that you can wear around the hotel and common areas which was fun and they have free beverages available. The staff was pleasant and no issues checking in, but there was one night when a group of older folks from the UK decided to turn the quiet seating area into a loud bar, drinking and being obnoxiously loud, and the staff were too shy to say anything. The rest of the guests were clearly irritated and displeased and most hot up and left. Other than this, the food was decent (we had the buffet breakfast and dinner included in our stay), the rooms were simple, but clean and spacious with a lovely mountain view, and the outdoor foot bath and private onsen were just great! I would return.
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Date of stay: November 2024Trip type: Travelled as a couple
Room Tip:Don't be afraid to explore the area
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This is a comfortable hotel where we stayed in the “condominium building” with large rooms, kitchenettes, and a sitting area. A plus in this hotel is a large common area where snack, beverages, and sweets are provided throughout the afternoon and evening. There is also a children’s play area with refreshments. Breakfast and dinner are buffet only and we found the food below average the prices high. Suggest eating dinner in one of the simple nearby restaurants in Gora instead.
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Date of stay: March 2024
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Trip type: Travelled with family
Room Tip:If you have a travel reading light, you’ll be glad to have it at this hotel. There are only...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We liked the combination of traditional ryokan and hotel. We had one of the traditional traditional Japanese rooms complete with tatami flooring. It was very comfortable and a good size with a sofa. Our room had a view over the fire pit and outdoor foot bath.
There are the many leisure spaces in which to relax after sightseeing. Seating at different levels for relaxing or playing board games. Very convivial atmosphere. There is a public and private bath, garden terrace children's play area, and a library area including English books. Free drinks and nibbles are served in the public areas which was a nice touch.
The layout of the hotel itself was a bit confusing, presumably because of its past function as a research station, so I kept getting confused.
The staff are very welcoming with good English.
The location is quiet but very convenient for the cable car, agora station and the Open air museum. All easy walking distance.
Within immediate walking distance there are few restaurants and I suspect they would need to be prebooked to ensure a table. Unusually for us we decided to have dinner in-hotel. Whilst seemingly bit expensive up front it represented excellent value with everything included. There was a big variety and all well prepared. Breakfast is a buffet and not as good as dinner
On the downside we found the room hot. The shower head could have done with decalcifying and the shower door had not been cleaned of water marks. If this is not going to be done leave me a squeegee and I will do it myself! .
Would definitely stay here again and recommend.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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We arrived as a family of 5, we booked 2 rooms. The rooms are pleasant, quite spacious, however, in a room with 3 beds the space is small. Also, the shower is small and quite reminiscent of a shower on a cruise ship. There is no water distribution in the room every morning but from 15:00 to 17:00 there are nice little snacks, and from 19:00 to 22:00 there are also free hot and cold drinks and beer/whiskey in the lobby. There are mosquitoes in the area and it is quite disturbing. The hotel employees are helpful. There are public and private Jansen hotels, in both cases you have to enter without clothes! This is the custom in Japan and in the hotel. Of course there is a separation between women and men except for the private. The beds are reasonable and the breakfast is not the best for the Israeli palate, the variety is not wide.
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Date of stay: September 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
In the room there was no separate lighting on the bed. For breakfast and dinner there is a large dining room, which has a canteen character. The breakfast and dinner buffet is set up in a room that is far too small for the number of guests, so there is constant crowding during the main meal time, although fixed meal times are set for dinner. There are three dishes to choose from for the evening main course, but exactly the same choice for two consecutive evenings. For the room booked through a booking portal, it was only possible to receive an invoice after two complaints to the booking portal, after the reception refused to issue an invoice at checkout.
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Date of stay: October 2024
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed here in February for 3 nights, the hotel is in Gora and close to the station. Our twin deluxe room was pleasant and modern (spacious for a Japanese room) and had partial views to the mountains, but mostly of the train level crossing (which can be a little noisy, I didn’t mind it.)
I paid for the buffet dinner and breakfast, and the rate (especially for the dinner) was very expensive. The dinner unfortunately was not worth the money - the buffet room is way too small for the number of guests, and with small kids poking their fingers into things and people going in all directions it was unpleasant and somewhat unsanitary. Breakfast was also much the same. Also note the breakfast buffet ends quite early (9am) . The food (including the shabu shabu) was not a stand out either. It was a pity as there are not many places to eat in Gora at night, however we did find a couple of local restaurants which were quite nice. The saving grace was the unlimited drinks and the draft beer dispenser at dinner (great idea!) In the lounge there were also unlimited soft drinks, coffee, tea and a selection of alcohol after 7pm ( wine and spirits) with crackers and sweets which was also nice. Didn’t have a chance to use the baths but most people are gadding about in the yukata supplied at reception.
Overall the hotel needs improvement in the food area (cost, food selection, size of buffet area and closing times) but it was still a nice place to spend a few nights at.
n.b. If you’re from NSW, Hakone has a Blue Mountains touristy feeling - but with an awesome caldera and ropeway. Get the Hakone Freepass, it’s well worth it.
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Date of stay: February 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This onsen hotel is near to the gora train station at the end of the line at Hakone. there is a family mart near the hotel, in case you need any snack or urgent purchases. the staff at the hotel is always ready to greet you with a smile and there look ready to answer any question that you may have.
There is a lounge area where there is snacks and drinks served most parts of the day. It is especially popular at night where snacks, dessert and drinks are served. It is a great communal area for guests to relax for the night and prepare for an early start to the next morning.
the daily breakfast spread is commendable, though the breakfast timing is for a rather short period of time. something peculiar about the hotel is their availability of 2 private onsen rooms which is first-come, first-serve. Every usage of the private onsen is restricted to 30-min (honor system - you time yourself). If you do catch a good timing to utilize the private onsen, it is quite an experience as the private room is very spacious to fit 3-4 adults and well equipped with all the bathing needs. There is even a baby bathtub in the private onsen to help couples bathe their young toddlers.
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Date of stay: August 2024
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed here for 5 nights in two different condominium units (3303 with the A layout and 3304 with the C layout). We liked the A layout better, even though it was smaller, simply because the space was used more efficiently and it felt more open. The C layout has a large dining table that prevents you from getting directly to the hand-washing area from the toilet room (forces you to walk all the way around the large table as shown on the photo with the kitchen/dining table between the two doors). Additionally, the bedroom in the C layout has no windows which felt very claustrophobic. Finally, the C layout did feature a balcony with a lovely view, but please note that it would be highly unsafe for children as the wire 'railing' has huge openings (see photo). Overall a good experience, but there are a few issues.
Pros Hotel is well-located in Hakone (close to ropeway, train station and open air museum which I highly recommend) Lots of common areas and activities (library, onsens, free drinks/desserts) Condo rooms were quite spacious and well appointed (note some of the hotel rooms are quite small)
Cons Elevator only goes to condo floor 3 and there is a 3" step to get into building (challenging for disabled customers) Large step up into the bathroom sink and shower area (again challenging for disabled customers) Room features spa tub with constantly running spring water - great for an evening onsen experience, BUT keeps the entire condo really warm so air conditioning had to be on constantly Ventilation system was quite dusty so I used my own air purifier constantly (see photo) No silverware provided (only chopsticks) and only 1 burner cooktop in the small kitchen (making it difficult to cook meals) Breakfast buffet was a bit disappointing
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Date of stay: April 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
It is a very well located hotel to discover the charms of the Hakone area. It is located a few minutes walk from Gora station and with a bus stop at the door. The hotel is very large and has many common spaces, both for adults and children, making it an ideal hotel for families. Both the foot bath and the onsen are wonderful, although we definitely recommend enjoying the private onsen! Our room was Japanese style, quite spacious and comfortable. Dinner and breakfast are buffet style, very varied and of quality. I loved that there is a space with free snacks for customers and an area for hot and cold drinks. Although it is a very large hotel, it has very cozy spaces. If we return to Hakone we would love to repeat!
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
There's a lot to like at this hotel. It's an easy walk from the train station and has nice views from many of the windows. (As at most hotels, this willl depend on which way your room faces. I was lucky to face a view that was beautiful both in daylight and with the hotel's outdoor lighting at night.) It would be a good place for families, as there are play areas for children and a deck with a foot bath that they can enjoy. An all-day station for warm and cold drinks is pleasant for adults as well as children. The staff is kind and helpful.
In this time of Covid, I wasn't ready to be enclosed in the group women's onsen (there are no outdoor baths other than the foot bath), but I saw a lot of people using it. I did try the small private bath, which was pleasant though nothing special.
The rate for a plan including dinner and breakfast was very reasonable at the time I booked, and I considered it a good value. There's a varied selection of dishes at both meals, and while they weren't the most imaginative buffets I've experiened at Japanse hotels, they were more than adequate. For the dinner meal, you select an entree in advance. Mine was a dish with several pieces of beef, some veggies and a sauce, which I was shown how to cook in a hot pot at my table. Supplemented with salads and appetizers from the buffet, it was a satisfying meal.
There was one major deficiency at this hotel, and it's the negative that would keep me from booking here again. Although my room was large (including a sofa as well as two beds), there was not a single drawer. There were a few pegs on the wall, but other than that, there was nowhere to store your clothing. As the room also lacked a luggage stand, the only option was to use your suitcase as a drawer laid either on the floor or on the sofa. That made the otherwise attractive room look messy, and made it irritating to search for things in the suitcase. This sounds like whining as I write it, but because I've never stayed in a hotel that lacked at least one drawer (even small business hotel), I found it an unwelcome surprise in an otherwise pleasant stay. The Hakone Yutowa has a condo wing in addition to the hotel wing, and I imagine the condo rooms would have drawers.
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Date of stay: November 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
