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Hotel Musashiya

20 Motohakone, Hakone-machi, Ashigarashimo-gun 250-0522 Kanagawa Prefecture
Traveller (103)
Room & Suite (15)
夕食。
Dining (10)

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About

3.0
#102 of 160 onsen ryokans in Hakone-machi
4.1 of 5 bubbles
Location
2.8 of 5 bubbles
Cleanliness
3.5 of 5 bubbles
Service
3.0 of 5 bubbles
Value

Looking for a place to stay in Hakone-machi? Then look no further than Musashiya, an onsen ryokan that brings the best of Hakone-machi to your doorstep.

Free wifi is offered to guests, and rooms at Musashiya offer a flat screen TV, a refrigerator, and air conditioning.

During your stay, take advantage of some of the amenities offered, including 24 hour front desk, room service, and shops. For travellers arriving by car, free parking is available.

Nearby landmarks such as Buddhist Stoneworks at Motohakone (0.8 mi) and Lake Ashinoko Sky Line (1.8 mi) make Musashiya a great place to stay when visiting Hakone-machi.

Hakone-machi has plenty of pubs. So when you’re here, be sure to check out popular spots like Lounge&Bar Il Lago and Lounge Yamaboshi, which are serving up some great dishes.

If you are interested in exploring Hakone-machi, check out one of the gardens, such as Little Prince Museum and Hakone Gora Park.

We’re sure you’ll enjoy your stay at Musashiya as you experience everything Hakone-machi has to offer.

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Property amenities
Free parking
Free internet
Bar / lounge
Game room
Fishing
Children Activities (Kid / Family Friendly)
Free shuttle or taxi services
Meeting rooms
Parking
Wifi
Coffee shop
Complimentary tea
Special diet menus
Wine / champagne
Vending machine
Karaoke
Table tennis
Taxi service
Spa
Hot spring bath
Massage
Open-air bath
Baggage storage
Convenience store
Gift shop
Non-smoking hotel
Shops
24-hour front desk
Dry cleaning
Room features
Air conditioning
Fireplace
Housekeeping
Room service
Refrigerator
Flatscreen TV
Bath / shower
Complimentary toiletries
Safe
Seating area
Telephone
Wake-up service / alarm clock
Hair dryer
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Lake View
Mid-range
Languages Spoken
English, Japanese

Location

20 Motohakone, Hakone-machi, Ashigarashimo-gun 250-0522 Kanagawa Prefecture
Name/address in local language
81Reviews5Q+A11Room tips

Reviews
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Detailed Reviews
Audrey Y wrote a review Jan 2020
3 contributions
4.0 of 5 bubbles
We stayed here for three nights after a week in the tiny rooms that are seemingly ‘normal’ in Tokyo. Hotel Musashiya encapsulates everything wonderful about the Hakone-Fuji-Izu region! Rooms have beautiful views over Lake Ashi and of Mt. Hakone.

I would highly recommend this room if you are a westerner, travelling in a group or with a special friend! I would also highly recommend visitors book the traditional Japanese rooms for an authentic experience. The rooms were spacious, clean, and had a very peaceful vibe about them. Service from the staff was fantastic and detailed! Everyday when they make your room, they leave a different kind of ‘treat’ for you to try!

The bathrooms are tiny, but that doesn’t matter since you’ll be using their ‘onsen’ for every shower! Their onsens are located on the top floor and boast an amazing mountain/ lake view too!

Honestly, this hotel and the town was such a great experience. I would highly recommend anyone looking for an authentic Japanese experience to stay here.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tara Rosetsky wrote a review Oct 2020
Yokosuka, Japan2 contributions
4.0 of 5 bubbles
We stayed in a room overlooking the lake. The view was so beautiful! The staff take very good care of their guests. Traditional Japanese style room, sleeping on the floor, all furniture is low to the ground. The room we stayed in was very spacious! We brought our pack and play crib for our daughter and it fit nicely. The AC unit worked perfectly! They have a tv and a fridge. The food was delicious, they have western and Japanese style dishes! They have an onsen but we did not use. Highly recommend this hotel!
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Date of stay: October 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shikha A wrote a review Apr 2017
101 contributions96 helpful votes
2.0 of 5 bubbles
I really want to give it more stars because the staff is very friendly and welcoming and they do their best to please you the location is fabulous, and the hotel style is great for a person who want to experience the Japanese living, but there is one thing that have ruined the whole experience which is the rooms cleanness and the hygiene, bathroom, sheets, and covers which made us so uncomfortable so we changed the hotel..
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Date of stay: April 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
WingCommanderParsons wrote a review Apr 2023
Fowlmere, United Kingdom22 contributions17 helpful votes
1.0 of 5 bubbles
I normally reserve my reviews for positive experiences, however I think it is important to highlight just how poor this hotel was.

The hotel is extremely tired: like no work has been done to it for thirty plus years. The rooms are large but just aren’t clean. I have no issue with the Japanese style of sleeping on futons but the bedding was falling apart.

I really have no redeeming qualities for this place. The “cleaners” wandered in to our room uninvited. One left a dirty rag on the side and then left. The walls were dirty. Luckily we had declined the dinner and breakfast options as I would not have eaten anything provided to me in this place.

Adding insult to injury, the entire area shuts at 1800. We had two ‘meals’ from the local 7-11 and couldn’t get out fast enough. A real shame to end our holiday on such a down.
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Date of stay: April 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
mari w wrote a review Jul 2017
Fujisawa, Japan66 contributions102 helpful votes
5.0 of 5 bubbles
Rooms: you sleep on the tatami floor. The futon are on the thin side. I slept well, but heavy people and people with back problems may wish for thicker futon. A/C works well, somewhat on loud side. View terrific if you get a lake view room, most are. If you sit on the open window sill, you get a lovely breeze. Too bad you can't get a through draft unless you also leave the room door propped open, which I did. This area is 700 m above sea level, and much cooler than the seashore around Odawara and Atami. TV: usual broadcast stations. Refrigerator with small freezer compartment, safe available in room. There's a Japanese style box tub in the bathroom, that I didn't use.

Food: Dinner is served in private rooms, and is a full course Kaiseki meal except served all at once except for the rice and soup which is delivered near the end. The food was terrific. I never thought I'd get to try two foods I'd never eaten or even seen before, micro-tomatoes that look like currants and a green leafy vegetable called ice plant. Of course, kaiseki meal contents change with the season, so you likely won't find those two items in your dinner, but I'm trying to give you an idea of the care that goes into the menu. The sashimi plate was average, likely because Hakone is inland. Breakfast was also a full course Japanese breakfast, but I saw other tables with western style breakfast including coffee, so apparently, there is a choice. We were given the choice of 6:30 or 7 PM for dinner, and 8 and 8:30 AM for breakfast, but this likely depends also on your arrival time.

Baths: Bath is on the 5th floor, top floor of the hotel. There's a large indoor bath with modern decor and new tiles, large picture windows with lake view, and a small 8' x 5' wooden outdoor tub (water cooler than for the indoor one, it was 40 degrees C) that has a roof and no view if you are actually in the tub. You can see the view if you sit on the ledge. The outdoor tub is old and some of the wood appears to be rotting. Since there is no view if you are in the tub, no ornamental plants either, the only thing to enjoy is the coolness of the outside air and the sound of birds or cars. There is no locker in the changing room, so don't take anything precious with you. Changing room has the usual amenities (lotion, emulsion), hair dryer, scale, toilet, electric fan. Cold water dispenser near the elevator door. Bath hours 6 AM~8 AM and check-in time to 11 PM. I was there somewhat past 11 PM but no one came to throw me out.

Attractions within walking distance: The hotel pretty much backs on to the dock of the Hakone ferry, one of the two ferry companies on the lake (the one that has regular boats and not the one where the boats have been decorated to look like pirate ships). The Narukawa Art Museum entrance is 5 minutes away, so is the Hakone Tozan bus depot. The Hakone Shrine, the shrine that owns the red torii gate that is in all of the tourist photos of Lake Ashi is relatively close. The red torii on the water took us about 20 minutes to get to on foot via a path by the shoreline. The Hakone Checkpoint (sekisho) and the Onshi Park are about 10 km, or 20 minutes walk from the hotel as well. If going there, make sure you take the path between the cedar trees, and not the path by the car road, once you have the choice. There are multiple rental boat docks run by different companies, but they all cost 1500 yen/half hour for the foot pedaled roofed swan boats (2 adults and 2 small children limit per boat) or 700 yen/half hour for the ordinary rowboats. If you want to row to the torii and back, it takes 25 minutes from the farthest dock if you're strong, but if you're worried about making it there and back within half an hour, rent a swan boat from the dock nearest the torii. There is also early morning fishing on offer according to an advertisement in the hotel elevator.

Convenience: Many many places to get meals and gift shops surrounding the hotel. There's a Family Mart convenience store 5 minutes away. The Hakone Tozan bus line has a stop right in front of the hotel called Jinja-mae. However, beware, there's another bus line that does not stop there at all. We took a cab from Hakone Yumoto station, and it cost less than 5000 yen. Considering that the bus costs 980 yen from Hakone Yumoto to the hotel, and takes 45-50 minutes, if there are 3 or more of you, I'd say a taxi is a steal, it only takes 20 minutes. The Hakone Tozan bus to Odawara cost 1180 yen each.

Staff: Very friendly and helpful.

Wifi: Sorry, was in total vacation mode and did not inquire about wifi availability or test it.

Recreation: They have a little sitting room aside from the lobby with a library, a few outdoor chairs. They have a table tennis room (300 yen/half hour) and a karaoke room as well. Did not use any of these.

Wheelchair/stroller access. You have to take off your shoes and get up onto the tatami mat, but otherwise, the hotel is very accessible. Not much space to store stroller or wheelchair, though.

I'd be happy to book here again. By the way, they say 70% of their clientele are foreign. They are booked years in advance Jan 2 and 3 for the Hakone Ekiden marathon, so don't even try.
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Date of stay: July 2017
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with family
Room Tip: lake view, of course
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
sallifromcaliuk wrote a review Mar 2018
Nagoya, Japan35 contributions35 helpful votes
1.0 of 5 bubbles
I'd like to start by saying something positive. This hotel was run by very nice, very decent people it seemed. They were polite, and the service was great. The location was also lovely, and our room had a nice view of the lake and shrine (although it also had a view of the telephone wires, main street, and the glass was armored making the view strange).

I have lived in Japan for a year now, and I love the fact that every where you go here, things are clean and highly sanitary.
Unfortunately, this hotel was the most run down, dirty place I've ever stayed in, anywhere in the world. My husband chose it to celebrate our anniversary, after looking at some positive reviews and based on it's location. From the moment we walked into the lobby I felt uneasy, with it's stained carpets and dirty looking wallpaper.

Our room was frankly, horrific. It had mildew stained walls, water stains everywhere, and peeling wallpaper. Every piece of furniture was chipped, and nearly every curtain and chair cushion had stains on it. The rugs were filthy. The toilet was dirty and there was mildew in the bathroom. The futons were thin and smelled absolutely awful.

I decided to go to the onsen, to try and relax, since we were not going to be able to find another hotel on such short notice and were going to try and make the best of it. There were rowdy men next door singing and shouting in the men's onsen and the outdoor tub had strange junk piled next to it.

I am completely puzzled as to who decided that this hotel deserves high ratings. I am more puzzled as to how this standard of unsanitary conditions is allowed, here in Japan. I feel bad writing this review, as the owners and staffed truly seemed lovely and hospitable, but for a price tag of 33000 yen a night or even of 3000, I could NEVER recommend this place unless it gets a major overhaul and higher standards.
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Date of stay: March 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JPA5300 wrote a review Dec 2011
Brussels, Belgium15 contributions11 helpful votes
4.0 of 5 bubbles
We enjoyed our 1-night stay at the Musashiya! It was a very nice experience for us westerners, to try a traditional Japanese hotel. The staff was very friendly and service was excellent. The dinner was served in the room and was just great, both for the eyes and the mouth... Nicely located along the lake Ashi, there's quite a few things to be seen in the neighborhood.
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Date of stay: March 2011
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DariaDariaDaria wrote a review Oct 2014
Goettingen, Germany114 contributions44 helpful votes
3.0 of 5 bubbles
It is really not easy to evaluate this hotel, cause on the one hand it basically has everyhting you might need on a short stay at Hakone, on the other - the hotel is reaaally old and there was a cockroach in the room when we came back in the evening.
If you want to be picky, you will have lots of chances to be. But if you pay attention only on functionality, you will be satisfied; the rooms are pretty spacious for Japanese standards; you have great mini chairs to sit (which we have not seen in any other place on our 3 weeks trip); the location of the hotel is excellent (you are just by the lake, next to the bus stop, which connects the hotel with many places around Hakone and the train station); the hot bath on the top floor has excellent views.
I was really going to leave a positive review until the cockroach appeared - that is not acceptable for me. But honestly, I think I would still book it again.

Dinner tip: if you dont have a dinner booked and want have dinner not too far from the hotel, make sure you go out early! At 5:30 p.m. we could only find one opened restaurant and it was taking the last order at 6 p.m.
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Date of stay: September 2014
5.0 of 5 bubblesLocation
2.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
Trip type: Travelled as a couple
Room Tip: We did not pay extra for the lake view and were lucky, cause we got a room which partially had...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jaylou M wrote a review Nov 2019
Miami, Florida6 contributions3 helpful votes
1.0 of 5 bubbles
The only good thing about this hotel was the staff. They were friendly and really helpful but the overall experience was just terrible. Room and lobby just smells like mold. The bathroom had mold on the shower curtain and walls were super dirty. This place needs to be updated STAT. Super expensive for what they offer. I will never come back.
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Date of stay: November 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MikeJ40 wrote a review Mar 2018
Derry, United Kingdom70 contributions43 helpful votes
5.0 of 5 bubbles
I booked this hotel for two nights for my partners 50th birthday in March 2018. We ended up staying a total of three nights. We stayed in a traditional Japanese room and loved it. The location is perfect for the Ferry connection with the JR pass in Japan. We opted for the Japanese breakfast on the Sunday and dinner in the room the other night. We went out of season and to be honest it was perfect. We had the place to ourselves and it was a great place to chill out and relax. There is an Italian restaurant close by which you can eat and a 7/11 across the road for snacks at nighttime. This hotel is close to the bus stop and I would defo stay here again. One of our favorite places in Japan.
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Date of stay: March 2018
5.0 of 5 bubblesValue
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
Room Tip: Ask for a lake view
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aaron P asked a question Oct 2018
Dublin, Ireland5 contributions4 helpful votes
Can you use onsen with tattoos ?
Answer from Lina
10 contributions6 helpful votes
No tattoos allowed
Nikki C asked a question Jul 2018
Anchorage, Alaska3 contributions
Does the hotel offer massages and a private onsen?
Answer from Lina
10 contributions6 helpful votes
No it does not
Kylie L wrote a tip Apr 2023
Sydney, Australia24 contributions29 helpful votes
1.0 of 5 bubbles
"Look at buying the Hakone Freepass"
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June P wrote a tip Apr 2023
Wrexham22 contributions14 helpful votes
1.0 of 5 bubbles
"Don't stay here "
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louisehon wrote a tip Jun 2019
Coulsdon, United Kingdom31 contributions19 helpful votes
4.0 of 5 bubbles
"Worth asking for a lake view if possible - very pleasant to wake up to!"
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Lee K wrote a tip Feb 2019
Lethbridge, Canada98 contributions83 helpful votes
4.0 of 5 bubbles
"The Lake front rooms are smaller but you do get a view."
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Alex P wrote a tip Jul 2018
3 contributions1 helpful vote
2.0 of 5 bubbles
"The lakeside view are excellent"
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Not the right property for you?
There are more places to choose from in the Hakone-machi area.
LOCATION
JapanKantoKanagawa PrefectureAshigarashimo-gunHakone-machiAshinoko Onsen
NUMBER OF ROOMS
35
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HOTEL MUSASHIYA - Onsen Ryokan Reviews (Hakone-machi, Japan) - Tripadvisor

Frequently Asked Questions about Hotel Musashiya
Which popular attractions are close to Hotel Musashiya?
Nearby attractions include Narukawa Art Museum (0.3 km), Motohakone-ko (0.2 km), and Tamamura Toyoo Life Art Museum (0.1 km).
What are some of the property amenities at Hotel Musashiya?
Some of the more popular amenities offered include a lounge, a spa, and free parking.
Which room amenities are available at Hotel Musashiya?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hotel Musashiya?
Guests can enjoy a lounge and complimentary tea during their stay.
Is parking available at Hotel Musashiya?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Musashiya?
Conveniently located restaurants include Bakery & Table Hakone, La Terrazza, and Hakone Karaage Karatto.
Which languages are spoken by the staff at Hotel Musashiya?
The staff speaks multiple languages, including English and Japanese.
Are there any historical sites close to Hotel Musashiya?
Many travellers enjoy visiting Hakone Shrine / Kuzuryu Shrine Singu (0.5 km), Hakone Sekisho and Hakone Sekisho Museum (1.1 km), and Yamanaka Castle Remains Park (6.2 km).
Does Hotel Musashiya have any great views?
Yes, guests often enjoy the lake view available here.
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