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Grand Park Otaru

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Traveller (602)
Room & Suite (289)
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Overview
Hotel website
11-3 Chikko, Otaru 047-0008 Hokkaido See on map
Name/address in local language
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Rooms
Restaurant
Room Service
4 Star accommodation
Additional information
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Offers from Grand Park Otaru
Special Offer: Package Deal
Hotel deals
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Reviews (985)
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303 results
Traveller rating
115
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LanguageEnglish
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115
140
33
7
8
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All reviewsshopping malltrain stationmountain viewhuge mallnice viewbig roomnon smokingan ocean view roomnice hotelsuper marketwide rangecovered walkwaythe main tourist areafood courtdirect connectionski tripeasy access
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1 - 5 of 303 reviews
Reviewed 3 days ago via mobile

Visited in Aug 2018 and stayed for just one night (thankfully). This was my most disappointing hotel stay in Hokkaido. I was escorted from the car porch to the reception for check-in. Ms Suzuki attended to me. Everything was fine until I asked for 2...More

1  Thank 490kaixinc
Reviewed 4 days ago via mobile

I came here with my family for two nights. Our room was on the 10th floor. The hallway smells like cigarettes very strongly. And unfortunately the room too! And I reserved a non- smoking room! My little boy is 15 months and I felt so...More

1  Thank Lynndingding
Response from GPOTConcierge, お客様担当マネージャー at Grand Park OtaruResponded yesterday

Thank you very much for staying with us at Grand Park Otaru and thank you for your feedback. We would first of all like to apologize for not being able to meet your expectations. We will share your comments with the rest of the hotel...More

Reviewed 1 week ago via mobile

Keeping it simple. Pros- • Central location. • Friendly staff Cons- • Non-free parking (c'mon most people drives in Hokkaido) • Does not provide bottled water • Does not provide basic refreshments like coffee etc. Not even a stirrer stick These are basics which 4-stars...More

Thank Gabriel T
Response from GPOTConcierge, お客様担当マネージャー at Grand Park OtaruResponded 1 week ago

Thank you very much for staying at Grand Park Otaru and thank you very much for your comments, all the feedback from guests is very important to us. We will share your comments with the rest of the hotel team members for improvement. We truly...More

Reviewed 3 weeks ago

Pros: The beds were very comfy, which is not a given in Japan, even at this price range. And you can make the room nice and dark, which is a bonus with a summer sunrise of ca. 4:20 am. Cons: Not well suited to a...More

Thank jwol
Response from GPOTConcierge, お客様担当マネージャー at Grand Park OtaruResponded 2 weeks ago

Thank you very much for staying at Grand Park Otaru and thank you very much for your comments, all the feedback from guests is very important to us. We truly look forward to welcoming you again when you come back to Otaru next time.

Reviewed 3 weeks ago via mobile

Not the most stellar, but functional. Although the hotel can use some refreshments / upgrade on the decor. Otherwise great location next to giant mall but a bit further of from the tourist joints. Parking is extra charge in the basementMore

Thank spxcfc
Response from GPOTConcierge, お客様担当マネージャー at Grand Park OtaruResponded 2 weeks ago

Thank you very much for staying at Grand Park Otaru and thank you very much for your comments, all the feedback from guests is very important to us. As you pointed out,Our hotel is connected to the largest shopping mole in Otaru (Wing Bay Otaru)...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Room Service
Meeting Rooms
Wheelchair Access
Dry Cleaning
Banquet Room
Laundry Service
Concierge
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Refrigerator in room
Air Conditioning
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$77 - US$416 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Best Value Hotel in Otaru
#2 Family Hotel in Otaru
#3 Romantic Hotel in Otaru
Room types
Non-Smoking Rooms, Suites, Smoking rooms available, Accessible rooms
Details
Price range
US$77 - US$416 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Best Value Hotel in Otaru
#2 Family Hotel in Otaru
#3 Romantic Hotel in Otaru
Room types
Non-Smoking Rooms, Suites, Smoking rooms available, Accessible rooms
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Traveller (602)
Room & Suite (289)
Dining (44)
Pool & Beach (7)
Business Centre & Event Rooms (14)
Amenities (9)
Questions & Answers
Ask a question
shubhada2018
26 June 2018|
AnswerShow all 3 answers
Response from Mimi A | Reviewed this property |
No there isn’t any self-service laundry in hotel nor anywhere nearby
1
Vote
Maria V
28 May 2018|
AnswerShow all 2 answers
Response from zededog | Reviewed this property |
We had a car as well. Kiroro is fantastic, as are the other resorts near Otaru and Sapporo. Contact the hotel to find out about public transportation. There is a train adjacent to the hotel that takes you to downtown... More
0
Votes
mokcarman
14 April 2018|
Answer
Response from Bill S | Reviewed this property |
The price is person per night. I don’t think they have discounts for adding an extra person.
0
Votes
Room Tips
"Rooms overlooking the harbour are a must"
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"Best on upper floor with marina view (of course ;-)"
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"Both harbour view and mountain view are excellent, no need to worry."
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"Marina view"
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