Crowne Plaza Albany - The Desmond Hotel
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Crowne Plaza Albany - The Desmond Hotel

Traveller (29)
Room & Suite (40)
Crowne Plaza Albany - The Desmond Hotel, an IHG hotel
Videos (1)
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About

4.5
#15 of 43 hotels in Albany
4.9 of 5 bubbles
Location
4.6 of 5 bubbles
Cleanliness
4.5 of 5 bubbles
Service
4.4 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Full service Crowne Plaza conveniently located 1/2 mile from Albany International Airport at Exit 3 of the I-87/Northway, and next door to the busy Wolf Road district with shopping, dining and entertainment. Hotel amenities include an onsite restaurant and lounge, 24-hour fitness center, indoor heated pool, free high speed WiFi, free parking and free 24-hour roundrip airport shuttle service. Our 322 renovated guest rooms and suites include everything you need to recharge and relax including individual Keurig coffee machines, laptop sized safe, and plenty of charging for all of your devices.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Kids stay free
Highchairs available
Parking
Wifi
Indoor pool
Heated pool
Restaurant
Breakfast available
Happy hour
Outdoor dining area
Vending machine
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Newspaper
Non-smoking hotel
ATM on site
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Bath / shower
Safe
Telephone
Wardrobe / wardrobe
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Classic
Business
Languages Spoken
English, French, Spanish
Hotel links
Special Offer:Book Direct & Save with IHG One Rewards

Location

660 Albany Shaker Rd, Albany, NY 12211-1056
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 56 out of 100
56
Albany Intl Airport
95Reviews6Q+A15Room tips

Reviews
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Detailed Reviews
Preroll wrote a review Aug 2021
New York City, New York51 contributions14 helpful votes
4.0 of 5 bubbles
Nice property. All was quite clean and organized with the exception of sporadic maid service. They cleaned one day and not another etc. Pandemic or not, you pay full price for service including housekeeping so there is no excuse for not supplying full housekeeping. Rates should have been reflected otherwise. Other than that, I can’t say anything too bad about this place. It was a nice property and hopefully as things ease up, service will return to normal and will perform as it should.
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Date of stay: August 2021
4.0 of 5 bubblesLocation
3.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aaron S wrote a review Mar 2022
Plattsburgh, New York28 contributions3 helpful votes
4.0 of 5 bubbles
The hotel was very nice. This would have been a 5 star review but there were a couple hiccups. There is no daily room turndown unless you put a request sign on the door. We were not told this at check in. No biggie really, when we asked for fresh towels the next evening they were promptly brought to the room.
The restaurant staff was very friendly. But, they were converting to breakfast settings at 9pm on the Friday night we checked in. They happily changed a booth to a dinner setting for us, but I was a little surprised that they were making that conversion so early.
The room was very nice. The hotel was remodeled within the past couple years. It has a very classy feel with the occasional hint of character from the old look.
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Date of stay: March 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Natesha V ~ the Boss Lady wrote a review Jul 2023
Wakefield, NY68 contributions58 helpful votes
5.0 of 5 bubbles
The hotel was clean and nice. My requests were met (I have several allergies and require foam pillows, etc.) The curtains and stuff were dust free (which is rare at most hotels) and there were no outdated items in the room. We went for a wedding and the food and experience was very good. *Staff at the wedding was very accommodating as well.
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Date of stay: October 2022
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
trudy s wrote a review Jul 2022
Westfield, New Jersey205 contributions120 helpful votes
3.0 of 5 bubbles
When booking my reservation, I requested a pet free and odor free room as I am very odor sensitive. Plus, we were attending an event so I spoke at length with the assistant catering manager.
I also called the day before we were to arrive to check on room request and found that only pet free had been put into our profile and obviously the scent portion was still ignored! When we arrived and got to our room we found it heavily scented. We immediately called the front desk and Sean,I believe a manager, arrived to help. He brought me up to show me 2 different rooms and fortunately neither one had any odors. I’m still puzzled by what happened in the first room but it was inexcusable! We were ready to check out and find another hotel to stay.
As for the dinner at the event I was told to speak with any server and explain I was 1/3 getting a special meal in accordance to my food allergies. I spoke with a wonderful server (Sam) who couldn’t have been nicer. She Offered to wait until she saw my table getting up to go to the buffet before bringing my food. I saw her coming over with an armful of plates! One being my dinner, the second lettuce and the third a plate of melons and sliced pineapple. She assured me the chef was aware of my allergies and took every precaution! Well, not so much. Dinner was fine and I didn’t even touch the salad. But I was looking forward to the fruit until I saw the sliced pineapple. I told the catering manager, Amanda, I couldn’t eat any citrus as well as putting it in writing. Pineapple is in the citrus family which I believe the chef should have known. Thank goodness I spotted that before I took some of the melon. A potential disaster that fortunately was averted because I’m so cautious!
Food allergies must be taken seriously.. please!
All in all certainly not a facility I would rush back to staying or eating.
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Date of stay: July 2022Trip type: Travelled as a couple
Room Tip: Check shower curtains, number or towels skimpy and don’t take the room facing the courtyard.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Other at Crowne Plaza Albany - The Desmond Hotel
Responded 16 Aug 2022
Hello, trudys234 It's always a pleasure to read the opinion of our valued guests. And it helps us understand better your needs in future stays. We are pleased to see we are your primary choice for accommodation. I would like to take this chance to apologize for the situation you have encountered. Don't worry, I have shared your sentiment with our management for further attention. Nothing makes us happier than delivering the best experience to our beloved guests. We look forward to serving you again. I'm sure you'll love the changes and improvements. Alejandro G. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Andrew L wrote a review May 2021
Pittsburgh, PA171 contributions76 helpful votes
4.0 of 5 bubbles
My company has used the Desmond as our hotel in Albany for almost 5 years now. It is still quite unique. The guest rooms surround a large enclosed courtyard area that is used for banquets and other large gatherings year round. Want an "outdoor" wedding or convention in winter in Albany? You can do it (sort of) with the Desmond.

Prior to the large scale renovations, the Desmond had an early American/ Old English feel to it, including the tavern and restaurant. I have eaten in the bar and restaurant many times and while it isn't inexpensive (what hotel restaurant is?) the food is of very good quality and taste. I've never had anything bad at the Desmond in terms of food.

The renovation of the rooms was sorely needed and is much appreciated. Gone are the tall, four post beds (with their stiff mattresses) and large TV cabinets, replaced with modern furnishings. Everything is new and modern and much improved in terms of comfort and usability. Customer service, always a Desmond hallmark, is still very good, which is not true in many places now.

But, as usual, with advancement comes loss. Prior to the renovation, The Desmond was known as "Grandmas House" by those at our company. It looked like the last true update had been about 1992 and was something my Greatest Generation grandparents would have deemed "classy". It felt like you were at grandmas house and there was a certain charm and comfort to the old decor and style.

The place had a soul and when you spend 150+ days on the road in cookie cutter hotels, it was a nice change, even if it was dated. Having to fit IHG/Crowne Plaza standards has ripped the soul from the Desmond.

It's a much better property, much more fashionable and comfortable and I can't recommend it enough. But I miss the soul of the old property. ( End rant.)
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Date of stay: May 2021
4.0 of 5 bubblesRooms
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
Room Tip: Upper floors on the outside of the hotel (not overlooking courtyard) will be quieter when...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
William K wrote a review Aug 2021
1 contribution
2.0 of 5 bubbles
Food in the restaurant was expensive and not worth the price paid. I had to leave a credit card number at the desk, which is not unusual. However, two weeks later there is still a $30 charge attached and two phone calls have failed to get them to remove it, though nothing was charged to my room. The bed and room was just OK, nothing special. Also, the hotel is isolated and nothing is within walking distance. There were no obvious walking paths.
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Date of stay: August 2021
1.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
2.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shawn Green, Owner at Crowne Plaza Albany - The Desmond Hotel
Responded 1 Sept 2021
Dear Guest, Thank you for sharing your recent experience. We do authorize credit/debit cards at check in so our guests can easily make charges to their room for items like breakfast. At checkout the authorization is released and depending on your bank is when you will see that authorization removed. We hope you give us another opportunity in the future. Best, Shawn Green Director of Rooms Division
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
fireman217 wrote a review Feb 2024
Fredonia, New York88 contributions38 helpful votes
4.0 of 5 bubbles
I have stayed at this hotel twice inn two years. My reason for visit was to attend a conference for the American Legion. My first experience was not the best, and let me explain that it was in no way due to the staff, or cleanliness or operation of anything associated with my room. It was the room location. My last stay had me in a room adjacent to the elevator. This caused a sleepless night since the elevator was running up and down until the early hours of the morning. This time I requested a room away from that area. My room was clean and comfortable with a large bed, coffee maker that accepted K cups, and I was close to the elevators and ice but not so close that I heard them all night. The conference areas were large and plentiful. entertainment and amenities were also. for January my room was of perfect temperature for sleeping or just watching the TV and it was easily adjustable. My one concern was small and ordinarily not worth noting since this hotel has continued to make improvement each year, and that was the water pressure in the shower was not as I am used to. it worked I got refreshed and clean each time, it just wasn't what I am used to. I ate at the restaurant for breakfast and a lunch it was pricey but not if compared to other city fare. The portion was good, I didn't finish any meal I ate there. The bar was expensive but cozy. they had plenty of interesting things to see inside the hotel and the staff was above accommodating. Free coffee in the lobby a nice warm fireplace that burned real wood, and comfortable seating. We had fine dining at our last meal there in the banquet hall and it was ok, not the best I've had but it was probably catered by our organization. so I would recommend staying here if in the Albany area for business or pleasure. its adjacent to major shopping dining chains, the airport and the major expressways. and if you like the scenic route , one turn puts you on a road that drives straight into the capital city.
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Date of stay: January 2024
3.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarah I wrote a review Dec 2021
Buffalo, New York7 contributions
4.0 of 5 bubbles
The hotel is amazing, the food is out of this world and the staff is quick and accommodating. We had the rooms reserved for an event that held 300 plus people and for the last 10 years check in has been a nightmare. Several advisors and students (including us) were waiting for rooms well past 6pm. This year I would completely understand because of the pandemic and the extra care the staff must take with each room and I am sure they are understaffed like so many venues are BUT this has been going on WELL before the pandemic. If rooms are ready after 4 then comp some of the cost back to the organization paying for them. Otherwise, our stay was magnificent!
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Date of stay: November 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
christina319 wrote a review Mar 2022
Long Island, New York67 contributions7 helpful votes
4.0 of 5 bubbles
Stayed here for one night with my son to visit SUNY Albany, which is less than 15 minutes away and right near the airport. Our room was clean, comfortable, spacious and recently updated. It has charging ports, a fridge, digital thermostat, and even a magnifying mirror in the well lit bathroom. This place is really large, took while to walk and find our room. There was a conference of high schoolers going on during our stay, so they were a little noisy in the halls after 11 pm, but thankfully they were quiet by midnight. The front desk was willing to send security if needed. On site there is a small pool and fitness center, which we didn't use, but probably would have if they had a hot tub. The lobby has a nice seating area by a real wood burning, cozy fireplace. The free breakfast at the restaurant was great, and the woman server there (Jean or Vern?) was excellent. My omelette was so fresh and delicious and so was my son's French toast and smoothie. There is a nice size bar on site too to relax and enjoy a cocktail. Evan at the front desk was very friendly and helpful upon checkout. Decent stay, but they should take requests seriously for a quiet room and put guests away from the conference guests, which I'm not so sure the young kid did when we first checked in.
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Date of stay: March 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Catherine B wrote a review Mar 2023
2 contributions
5.0 of 5 bubbles
After being stranded in Albany during the recent storm without a place to stay, the Desmond staff immediately found a room for us and let us settle in early. When our flight was delayed two more days, they accommodated us even though they were packed with March Madness students. Everyone from the front desk staff, the housekeeping supervisor to the restaurant staff have been incredibly helpful and made our stay as comfortable as possible. The hotel is beautiful with well appointed, immaculate rooms and comfortable beds.. Huge common areas and the welcoming wood fireplace offer ample areas to relax and the hotel Is so large that we could get our exercise without going outside. Mr. D’s Restaurant has an excellent selection of menu choices and the food is delicious and artfully prepared. Plenty of free parking and a 24 hr shuttle only five minutes to the airport make this a must stay location. The next time we travel to NYS, we will definitely book our stay at the Desmond.
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Date of stay: March 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
Room Tip: Be sure to eat at the on-site restaurant, Mr. D’s . Prices are comparable to the national chains...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JohnCalifornia2018 asked a question Nov 2019
Rindge, New Hampshire
Pet policy?
Answer from Brett C
Whitestone, New York127 contributions81 helpful votes
The hotel claims to be pet friendly, however the pet is not allowed anyplace in the hotel except your room, and they have a block of rooms they use for guests with pets and our room was gross. Find another pet friendly hotel is my recommendation.
3142013 asked a question May 2016
Warwick, Rhode Island424 contributions147 helpful votes
Is breakfast included in the room fee?
Answer from GMDesmondAlbany
10 contributions
Hello! If you book directly through The Desmond Hotel website or by calling our Reservations department, then a free Rise & Shine breakfast is included Monday - Friday in our Simpson's restaurant.
Answer from Jan
Saratoga, ny189 contributions83 helpful votes
Had a wonderful experience in this hotel. Room was clean and beautiful with a great view of the courtyard. Gorgeous bathroom and very spacious. Would go again!
Ed H asked a question Feb 2015
What is your cancelation policy
Answer from Catherine_Barr
Gilbertsville, NY39 contributions17 helpful votes
The last time I was at the Desmond I reserved through a hotel reservation website. This was the stated cancellation policy (but it's possible that this applies only to that website?): If canceled or modified up to 1 day before the date of arrival, no fee will be charged.If canceled or modified later or in case of no-show, 100 percent of the first night will be charged. Any cancellation or modification fees are determined by the property. Additional costs will be paid to the property.
Claire B asked a question Dec 2014
Hyde Park, New York
Do you have smoking rooms?
Answer from GMDesmondAlbany
10 contributions
Our entire property is non-smoking. There are smoking stations outside of each entrance for your use.
Kerry and JoAnn H wrote a tip 14 Jun
Prior Lake, Minnesota3 contributions
5.0 of 5 bubbles
"Life is short - get the bread pudding!"
Read full review
TravelingDavid613 wrote a tip May 2024
New York City, New York215 contributions73 helpful votes
4.0 of 5 bubbles
"Request a room away from the elevator"
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Lucero P wrote a tip Mar 2024
1 contribution
5.0 of 5 bubbles
"Welcome families, bartender at Mr. D’s was very rude, didn’t offer anything to drink when the kids over, tried cashing us out every time."
Read full review
Jimmy D wrote a tip Oct 2023
Beaufort, South Carolina22 contributions21 helpful votes
5.0 of 5 bubbles
"I was on the 3rd floor, I had a decent view."
Read full review
Allen F wrote a tip Jun 2023
Southampton, New York, United States260 contributions69 helpful votes
5.0 of 5 bubbles
"Avoid when hotel booked up with conventions."
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PRICE RANGE
$229 - $367 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the desmond albany hotel albany, desmond americana, the desmond hotel albany, desmond hotel albany
FORMERLY KNOWN AS
The Desmond Hotel Albany
LOCATION
United StatesNew YorkAlbany
NUMBER OF ROOMS
322
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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CROWNE PLAZA ALBANY - THE DESMOND HOTEL - Now $225 (Was $̶2̶5̶1̶) - UPDATED 2024 Reviews & Price Comparison (NY) - Tripadvisor

Frequently Asked Questions about Crowne Plaza Albany - The Desmond Hotel
Which popular attractions are close to Crowne Plaza Albany - The Desmond Hotel?
Nearby attractions include Colonie Center (1.1 km).
What are some of the property amenities at Crowne Plaza Albany - The Desmond Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Crowne Plaza Albany - The Desmond Hotel?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Crowne Plaza Albany - The Desmond Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Crowne Plaza Albany - The Desmond Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Crowne Plaza Albany - The Desmond Hotel?
Conveniently located restaurants include Mr. D's Restaurant & Lounge, Professor Java's Coffee Sanctuary, and KOTO Japanese Restaurant.
Are there opportunities to exercise at Crowne Plaza Albany - The Desmond Hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Crowne Plaza Albany - The Desmond Hotel have an airport shuttle?
Yes, Crowne Plaza Albany - The Desmond Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Crowne Plaza Albany - The Desmond Hotel have airport transportation?
Yes, Crowne Plaza Albany - The Desmond Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Crowne Plaza Albany - The Desmond Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Crowne Plaza Albany - The Desmond Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
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