SureStay Plus By Best Western Albany Airport
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SureStay Plus By Best Western Albany Airport

Traveller (265)
Shower curtain would not close because the rod was bent.
Room & Suite (127)
Pool Area
Pool & Beach (26)

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About

3.0
#37 of 43 hotels in Albany
4.2 of 5 bubbles
Location
3.5 of 5 bubbles
Cleanliness
3.8 of 5 bubbles
Service
3.6 of 5 bubbles
Value
At the SureStay Plus By Best Western Albany Airport in Albany, NY, you're sure to find great value and modern convenience. SureStay® Plus Hotels by Best Western are redefining affordable value through upgraded standards, consistent quality, and great service.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Banquet room
Parking
Wifi
Pool / beach towels
Indoor pool
Heated pool
Breakfast buffet
Vending machine
Meeting rooms
Baggage storage
Non-smoking hotel
ATM on site
24-hour check-in
24-hour front desk
Express check-in / check-out
Room features
Air conditioning
Housekeeping
Coffee / tea maker
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Family
Business
Languages Spoken
English

Location

200 Wolf Rd, Albany, NY 12205
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 59 out of 100
59
Albany Intl Airport
1,236Review2Q+A26Room tips

Reviews
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Detailed Reviews
Sparkles wrote a review Mar 2020
Alexandria Bay, New York12 contributions6 helpful votes
4.0 of 5 bubbles
My boyfriend and I came to the Albany area to visit my son who attends UAlbany. We chose this hotel from the "Hotels Tonight" app because of the rate offerred and the hot breakfast. Extremely pleased. From the time we arrived (Sat @ 4pm) until we left (Sun @ 10am) the staff was ALWAYS cleaning and smiling. This hotel is very clean. Very good hot breakfast, pool area looked great) and the location is great. The only reason we gave it 4 star is because toilet seat was very loose and tub backs up with standing water and doesnt drain properly (rm 128). All in all we will definitely stay here again. Great job!
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Date of stay: March 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Laura Rummel, General Manager at SureStay Plus By Best Western Albany Airport
Responded 10 Sept 2020
Thank you for your recent stay and review. We are so happy that you enjoyed our accommodations, friendly team members and amenities. We hope to welcome you back soon.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Amanda H wrote a review Mar 2020
Peru, New York14 contributions18 helpful votes
4.0 of 5 bubbles
My family of 4 stayed at this hotel before traveling out of Albany airport. We requested a room by the pool and were given a room with a 2nd door right to the pool area. Staff was friendly but front desk was always busy and only 1 person was working every time we visited so the wait was often excessive. They had a shuttle to and from the airport and parking at the hotel during our stay was significantly cheaper than at the airport. Would stay here again.
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Laura Rummel, General Manager at SureStay Plus By Best Western Albany Airport
Responded 10 Sept 2020
Thank you for your recent stay and review, we are so happy that you enjoyed our accommodations. We strive very hard to make all of guests happy. We hope to welcome you back soon! Happy and safe travels!!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
epsharon wrote a review Aug 2021
Muskego, Wisconsin486 contributions271 helpful votes
2.0 of 5 bubbles
Recent reviews are pretty spot on. Only reason we stayed here is it was only hotel under $200 within 1.5 hours of Baseball Hall of Fame that was pet friendly and had an indoor pool. Check in was quick, beds were ok and breakfast area was good (with exception of waffle maker being broken) The hotel grounds are scary. It is not well lit at night, trash littered everywhere and the landscaping is not kept up. The hallways are dirty and there were 2 spots right by our door where the carpet was completely missing. The carpets in the room were nasty and there looked to be a huge hole in the wall where drywall was missing and they hastily pulled the wallpaper over it to disguise. One of the lowest quality hotels we’ve ever stayed in. Wouldn’t recommend to anyone unless you were desperate for a cheap one night stay.
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Date of stay: August 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paul S wrote a review Apr 2021
2 contributions1 helpful vote
1.0 of 5 bubbles
WOW, Where do I start. The rooms were only given one towel, when i wiped up with the only towel i ended up getting a black pube in my mouth, (......i have blonde hair/ the thought still turns my stomach). Asked for an extra towel and was told by the very rude staff they were booked and had no extra, felt so dirty from sleeping in the filthy beds while scratching worse than a dog with mange the next morning i was tempted to use the dirty curtains as a towel. dropped my debit card behind the tv stand and upon pulling it out found something was at least being accomadated , (rat or mouse nest wasn't about to wake it up, rather polite of me i'd say). pool was ice cold nd green but what the hell the rich in chlorine water probably acted as a disinfectant, little added protection among being on the safe side and getting a tetnus shot the next day. People were using drugs pool side, (yes they're greedy so don't bother asking unless you have cash. As for the prostatutes only saw them in the parking lot, I give them 4 stars they at least smelled better than the room, the nice girl i seen might of had an adams apple but the surgery was complete, thanks for the company christal,( I was joking when i said i loved you!)
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Date of stay: April 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DaveL wrote a review Sept 2020
9 contributions
+1
1.0 of 5 bubbles
My family and I were looking for a place to spend the night after a long day of driving and due to the Best Western name thought this would be a decent place to stay. The pictures seemed nice enough and our initial impression was that it has recently been renovated and looked very inviting. Until we got to our room. I immediately noticed a smell which I couldn’t place at first until I saw the mold everywhere. We were so tired my wife just decided to lay down and sleep rather than change rooms. All we needed was a couple of beds anyways. Beds were comfy enough. Then the morning came and we saw the condition of the bathroom and shower. No one wanted to go near that. The door was cracking in half from water damage. The shower itself had mold and soap scum all over. The spout in the tub wasn’t even sealed. It was disgusting. During a time of heightened awareness to cleanliness you would think they would pay attention to these things. I emailed the general manager after our stay with pictures. Not even an email back. Would never stay again.
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Date of stay: September 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
jayS7104WW wrote a review Oct 2020
1 contribution
1.0 of 5 bubbles
The property needs to be updated. Stayed here a few times but this visit is my last do jot recommend. My room was dirty (bed sheets, comforter, towels) there was hair all over the room like they didn't even bother to clean. How do you not clean with a pandemic still going on???? Breakfast is a waste too might as well get a more expensive hotel to stay that gives quality breakfast. I had a little disagreement witb the lady at the front desk. I woke up early for breakfast since my son is doing remote learning. Went to go get breakfast with my man and decided we were going to bring a breakfast bag back for my son. Front desk staff insisted that she can't give us the three breakfast bags since it's only 2 of us and that my young son needs to come get his breakfast himself.. I told her to check my room that I booked for 3 people so why can't I get the third bag. She stated it's policy.. Anyways the bag only had a granola bar some 50cents corner store donut apple & orange or apple juice. She acted like the bag had anything special 0/10 I do not recommend
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Review collected in partnership with Best Western
Date of stay: October 2020
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
1.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DaveS2162022 wrote a review Jun 2022
New York City, New York1 contribution
1.0 of 5 bubbles
When I receive my hotel keys to go in the room, the hair dryer missing, TWO light bulbs missing from the nightstand, stain on the bathroom mirror and toilet bowl, water stain on the ceiling, and the A/C was not making the room cool enough. Went to the front desk and told them about the hair dryer missing and the two bulbs and what time room service will clean up the room. They said we will replace it and room service will clean the room between 8:00am to 4:00 pm. Also ask for the "DND" doorknob tag that on the back "please make up room" Close to 6:00 pm I got a knock on the door. It was "room service" I just told him to replace bathroom towels and take the garbage. Unbelievable. As for breakfast, let just say my family was ok with breakfast. The only breakfast that I had was Orange and Apple juice. Oh, also that Saturday, there was a "party" at one of the halls that was rented, and the gentlemen ask for a fan because it was too hot in there. There was no fan. What type of hotel is this?
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Review collected in partnership with Best Western
Date of stay: June 2022
4.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
2.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tyler Kinney, General Manager at SureStay Plus By Best Western Albany Airport
Responded 3 Aug 2022
Dear DaveS2162022, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Tyler Kinney Operations Manager SureStay Plus Hotel by Best Western Albany Airport
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Xiao Yang J wrote a review Mar 2021
Plattsburgh, New York6 contributions
1.0 of 5 bubbles
I had been to this place a few times before Covid and my experiences were great. This is the first time I stayed at this place since the pandemic and my experience was not very pleasant. First off, when I checked in and it was close to 11 at night, I thought the guy at the front desk was a bit unprofessional because he looked like he was just tired of his job and I was not recognized as a BW reward member also. The lady came in after 11 was nice but still a bit unprofessional in my opinion. During my stay, I requested if there are rooms available on the second floor and also on the pool side when checking-in, but the guy said the second floor was closed and I had no problem with that. Later I had to switch to a different room since there was like ventilation running outside my room and it was just too loud for me to sleep. I had no other problems with that room though. But after I switched to another room, man that room was the worst hotel room I've ever been! For some reasons, the room was clearly occupied and had not been cleaned. The beds were a mass and there were hairs and stains on the beds, tables, and in the bathroom. Trash had not been emptied out as well of course. Not sure why it was like that, but house keepers should communicate with the front desk if the room has not been cleaned so the front desk would have known and leave the room unoccupied. I had to ask for an extra blanket because the original blanket was like just sheet literally. I got woken up by a crackhead(I met him the night before in the hallway and he clearly looked like there was something wrong with him and he even asked me if I smoke weed, I denied and he asked why, what a stupid question to ask honestly)at 5 in the morning. I recognized it was the same guy because the voice was the same. He was trying to open my door using the keys, but failed of course because he was trying to open the wrong room then he started to smacking my door. After smacking for a couple of minutes, I finally said yes because I was asleep and he might finally realize that he was trying to get in the wrong room. I heard he went to someone else room and did the same but yelled as well this time with some curse. That might not had something to do with the hotel, but for me I've never had something like that before. I had been to this place a few times before covid and I never had any problem during my stays. But not this time. I probably will avoid this place next time when I need to stop by in the area.
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Review collected in partnership with Best Western
Date of stay: March 2021
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LELAND H wrote a review May 2021
Buffalo, New York13 contributions2 helpful votes
1.0 of 5 bubbles
Upon arriving, I was told that I spent too much on the reservation, and should have booked by calling them directly. I booked through the Best Western website. They would not give me the lower rate so I felt like an idiot. The place has potential but needs to be cleaned and spruced up. Our room was near Door #2, so we approached the building from this part of the building. I've never seen so many cigarette butts all over the entrance - obviously has not been swept in weeks! The breakfast room was fine as far as the food goes, but utensils were limited and there was no one to service the dining room. Had to get the front desk clerk. While filling the supplies, she said nothing to the senior gentleman that was in there barefoot, coughing into his hand, then using the same hand to pull on the lever for coffee, juice, etc. Totally disgusting. Very nice covered pool area, but it needs to be ventilated. I was getting a headache and trouble breathing due to the very strong odor of chlorine so I couldn't stay very long. The place has potential, but needs deep cleaning and sprucing up.
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Review collected in partnership with Best Western
Date of stay: May 2021
2.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
2.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lois n JR wrote a review Feb 2022
Adams Mass8 contributions1 helpful vote
1.0 of 5 bubbles
When you walk in the carpet is torn/worn. The smell of cigarette in their “non smoking area” is overwhelming. The hotel is in fact non smoking yet teaks of smoking. The bedding is worn and dirty with “supposed cleaned bedding”. Sink was leaking all over the floor and shower has mold all over the walls! Stains and spills over the carpets and beds and pillows. The toilet is filthy and the seat was painted to look new! The toilet runs all night long and overflows when flushing it.

Dirty, Dirty Dirty, if I wasn’t committed to the three night stay we would have left! The owner and general manager keeps apologizing but refused to even knock off 15$.
The breakfast has spoiled milk and muffins that are cut in half and wrapped under who knows what conditions, considering the rooms. The only good item that I can say is that they are really sorry and repeat those words when asked about problems, like can I have some fresh milk or clean sheets or a remote control that makes the tv work… sorry!
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Date of stay: February 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tyler Kinney, General Manager at SureStay Plus By Best Western Albany Airport
Responded 13 Apr 2022
Dear LoisnJRSmith, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Warm regards, Tyler Kinney-Operations Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$141 - $183 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western albany airport hotel albany, albany best western
LOCATION
United StatesNew YorkAlbany
NUMBER OF ROOMS
153
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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SURESTAY PLUS BY BEST WESTERN ALBANY AIRPORT - Now $144 (Was $̶2̶2̶1̶) - UPDATED 2024 Hotel Reviews & Price Comparison (NY) - Tripadvisor

Frequently Asked Questions about SureStay Plus By Best Western Albany Airport
Which popular attractions are close to SureStay Plus By Best Western Albany Airport?
Nearby attractions include The Crossings of Colonie (1.1 km), Colonie Center (0.7 km), and Wolf Road Shoppers Park (0.9 km).
What are some of the property amenities at SureStay Plus By Best Western Albany Airport?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at SureStay Plus By Best Western Albany Airport?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at SureStay Plus By Best Western Albany Airport?
Guests can enjoy free breakfast during their stay.
Is parking available at SureStay Plus By Best Western Albany Airport?
Yes, free parking is available to guests.
What are some restaurants close to SureStay Plus By Best Western Albany Airport?
Conveniently located restaurants include Mr. D's Restaurant & Lounge, Professor Java's Coffee Sanctuary, and KOTO Japanese Restaurant.
Are there opportunities to exercise at SureStay Plus By Best Western Albany Airport?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are pets allowed at SureStay Plus By Best Western Albany Airport?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does SureStay Plus By Best Western Albany Airport offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to SureStay Plus By Best Western Albany Airport?
Many travellers enjoy visiting Shaker Heritage Society (1.9 km).
Is SureStay Plus By Best Western Albany Airport accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
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