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4.0
#39 of 106 hotels in Sanur
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Located only 20 minutes away from Ngurah Rai International Airport. Mercure Resort Bali Sanur lies in the East of the city Denpasar – at the calm and relaxed environment of Sanur beach, where centuries of Balinese art and cultural history have been nurtured. Set right on one of Bali’s most beautiful, calm and white sand beaches, the resort exhibit authentic Balinese heritage and hospitality. Experience your stay at our iconic Balinese Cottages with Alang-Alang roofing and Lombok influenced architecture. Surrounded by 5 hectares of lush tropical gardens, providing you a sense of space and tranquility. Our attentive and friendly staffs are dedicated to your comfort, ensuring a memorable holiday that you will cherish for years to come. This getaway destination boasts one of the largest private beach front resorts in Sanur, a one stop destination in itself.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
HOTEL STYLE
Green
Bay View
Languages Spoken
English, Indonesian
Location
Jl. Mertasari No. 3, Sanur, Denpasar 80228 Indonesia
Mercure Bali Sanur Resort
3,191 reviews
Getting there
Great for walkers
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Travelers frequently praise the Mercure Bali Sanur Resort for its serene environment and welcoming service, highlighting the attentive and professional staff. While the rooms are recognized for their spaciousness and the beds for their comfort, some guests suggest that a renovation could refresh the somewhat dated decor.
The resort is celebrated for its prime beachfront location and lush gardens, yet opinions on value for money are mixed, with some reviewers feeling the experience does not justify the cost. Despite the overall commendation for cleanliness, there are calls for better upkeep and towel replenishment.
Location
Beachfront
Atmosphere
Tired
Rooms
Dated
Value
Expensive
Cleanliness
Mixed
Service
Attentive
Amenities
Satisfactory
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Stayed here for 2 nights, although the buildings are fairly old they are well maintained. The gardens seems like routinely cleaned up and trimmed which kept the gardens cool despite scorching heat. Rooms are a bit old but very well maintained, the shower width is a bit small and one of the quirk for me is there's no bidet spray of any kind. Several amenities are not available which is understandable considering the situation with the pandemic. Breakfast was still ala carte with standard selection but tasty and fulfilling. The location right in front of the beach on the coast of Sanur makes it easy to wake up early if you want to catch sunrise. The pathway is perfect for exercise/walk along the beach with several cafes and restaurant to rest/eat/drink. The staffs are really friendly and helpful, even with the pandemic still on going it's pretty good to see there are still a few activities in the hotel and in the area.
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Review collected in partnership with Accorhotels.com
Date of stay: October 2021
Value
Rooms
Location
Cleanliness
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Sleep Quality
This review is the subjective opinion of an individual contributor and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mercure Resort Sanur, Other at Mercure Bali Sanur Resort
Responded 2 Nov 2021
Dear Chrlsa, Thank you for sharing your experience while staying at Mercure Bali Sanur Resort. We are glad to hear that you had a wonderful stay with us. I believe your feedback will motivate our teams to strive to provide the best service for every guest. For your safety and comfort we have put in place strict measures adhering to both governmental requirements and ACCOR's ALLSAFE sanitary guidelines. Thus we are looking forward to welcome you back in the near future. Best regards, Windarti Eka P. Room Division Manager
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I am currently staying at the Mercure and the experience has been good so far. The staff were lovely at check in and I was served a welcome drink and promptly shown to my room. The room was upgraded for free and is clean, large (Good enough size for small families) and has everything I need (e.g. hair dryer, huge bottled water, kettle etc). The rooms are a little older, as other reviews have stated. However, by Australian standards, are exactly what to expect of a 4 star Hotel (with a balinese feel, which is nice). The staff are very friendly and go out of their way to greet you, English is spoken by most which surprised me. The gardens are absolutely gorgeous and the bar overlooks the ocean. There's a 'Popular supermarket' 10 mins walk ( bread, alcohol, fruit veg etc- although a little expensive but good for necessities). I haven't eaten here as yet but presume that the earlier you arrive for breakfast the better as the restaurants open air, common sense. There are also lots of little shops close by that sell clothing, hats etc, make sure you barter or you will pay double what should (I paid $6 for a pair of socks- learn your zeros with the money!) It's low season at the moment and is raining but the atmosphere is still lovely. I would stay here again :-)
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Date of stay: February 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MercureResortSanur, Manager at Mercure Bali Sanur Resort
Responded 12 Feb 2020
Dear Victoria B, Thank you for sharing your experience during your stay at Mercure Resort Sanur. Being able to read your review and knowing that you were enjoyed and have a memorable stay with us is truly reward us. Glad to hear that you were enjoyed our hotel service and facilities. I have share your value feedback with my entire team and I am sure it will motivate them to keep up their performance. It was a pleasure to know that you would stay with us again, please do not hesitate to contact us at ge@mercureresortsanur.com for any further assistance. Once again, thank you for sharing your experience and we can’t wait to welcoming you back again to our resort. Sincerely, Eka Handayani Guest Experience Officer
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I have utmost respect and appreciation for the support given to me over my 2 week stay. I was checked on daily to assist with any wants or needs. Rooms thoroughly cleaned daily, even the chef would come into the Resturant checking on patrons and any special requests. I admired the commitment to customer service. Pubar was a great leader co-ordinating hospitality. Very pleasant atmosphere.
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Date of stay: November 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mercure Resort Sanur, Other at Mercure Bali Sanur Resort
Responded 2 Dec 2022
Dear Kerry F, Sunny greeting from Mercure Bali Sanur Resort. We are glad that the services we offered was up to your satisfaction. Some beautiful paths is let the heart service of others Kerry F, we hope to have the pleasure of creating further wonderful stay with you in the future.Until then may you be blessed with the very best of life. In Appreciation, Dayu Purba Asst. Guest Experience Manager
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Good thing we were "upgraded" to a Deluxe room due to renovations because I shudder to think how ordinary the Superior room booked would have been given the quality of the "deluxe" offering. The room was VERY tired and well overdue for a facelift. Well away from the beach and the restaurant. The hotel grounds are tropical and peaceful. The layout of the restaurant for breakfast is poor - stations are spread in many directions and all a bit distant from the seating area. Having cappuccino to order was a plus, but two cups are required to make a full mug!! A good variety of other offerings were available. Waffles were impossible to resist and they were crisp and delicious. A word of warning. The "taxi" counter is not for getting a taxi - it's a "front" for private operators and required bartering. Don't bother. A metered taxi must be ordered by reception or by using an app. Not on the re-visit list for us. Closer to the shopping area and less off the beaten track next time.
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Date of stay: March 2023
Value
Service
Sleep Quality
Room Tip:Ask for something newly renovated and insist on the desired location on the property.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mercure Resort Sanur, Other at Mercure Bali Sanur Resort
Responded 14 Mar 2023
Dear ADBOOO, Warmest greetings from Mercure Bali Sanur Resort. Thank you very much for your feedback of your recent stay and we sincerely appreciate you affording your valuable time to share your comments which provide us towards improvement. First and foremost, I would like to express on behalf of the entire Mercure Bali Sanur Resort, our most sincere apology for the shortcomings you encountered during your stay. Your disappointment and dissatisfaction is fully understandable and this is certainly not the lasting memories we wish our guests to remember us by. On a positive note, we’re most pleased to read you enjoyed the waffles during your breakfast and love the resort location . ADBOOO, we appreciate you for sharing your concerns, We sincerely hope you will allow us another opportunity to welcoming you back and showcase all the improvements we have made by then. With Kindest Regards, Dayu Purba Asst. Guest Experience Manager
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Spent a couple of nights here and as previously enjoyed it very much. Check in was easy with Rini and all operating hotel services were explained. We were upgraded to an ocean front suite but as I prefer no stairs moved to a family room with any fuss. This room has a separate lounge and bedroom and also has a small double bunk bedroom if you have kids. The room comfortable furnished and spotlessly clean. The only issue with the room was 1 bedside lamp was obviously broken as the shade was just leaning against the wall and actually fell off when touched. Despite leaving the shade lying on the bedside table all housekeeping did when servicing the room was prop it back up. Breakfast in the restaurant was good and we were lucky to have a buffet 1 morning which was nice and the food was excellent (the cheese omelette was so tasty) and the other morning a la carte which was nicely presented and tasted great. The lunch/dinner menu is very limited due to the current situation which was a bit disappointing as we have always enjoyed dinner there on previous stays but this time ate outside the hotel. All of the staff here were friendly and attentive but we would like the thank Nurning, Vida, Desy and especially Christine for the exceptional and friendly service they gave us, making out stay much more pleasant.
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Review collected in partnership with Accorhotels.com
Date of stay: March 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mercure Resort Sanur, Other at Mercure Bali Sanur Resort
Responded 11 Apr 2021
Dear Geoffmark, Thank you for sharing your experience during your stay at Mercure Bali Sanur Resort. We truly rewarded to know that you have a pleasant stay with us. Its feels great to hear that you were enjoyed our room, food, and the staff friendliness. I believe through your feedback will motivate my team to strive deliver superior service for every guest. For your safety and comfort we have put in place strict measures adhering to both governmental requirements and ACCOR's ALLSAFE sanitary guidelines. Thus we are looking forward to welcome you back in the near future. Sincerely, Windarti Eka P. Room Division Manager
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When I describe my stay at Mercury as a fantastic experience, I am not exaggerating. I t was my home away from home for three weeks. Three weeks is enough time to see how the whole place treats it's guests. Stuff was never too busy to greet me with a smile and a kind wish for the day. It felt like I lived in a Balinese village with all upgrades of modern life and right on the beach with a beautiful taste of native culture in the evening entertainment that hotel provided. All the territory is clean and well maintained. Like everywhere in Bali there is a temple. And I love the ambience of the temple and sitting in front of it was so sweet. One morning , four people were cleaning the temple grounds and a girl was singing Gayatri mantra in such a sweet voice. I would love to come back to the hotel and experience amazing care of Rina from the front desk team who was the main reason I decided to stay there. She was knowledgeable and organized my stay really well, from the tour of the place to booking to laundry to maintenance to saying good bye when I was leaving. I am already missing Yanti, my massage therapist. Almost daily I went to her and she patiently took the stress out of my body with her kind hands and warm smile. Teri was always helping with food and I loved the variety for breakfast that they provided. I am a vegetarian and on a couple of occasions chefs made me a special dish per my vegan food preferences. I am planning to come back to Bali and this resort. I hope your stay will them will be as pleasant as it was for me.
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Date of stay: July 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mercure Resort Sanur, Other at Mercure Bali Sanur Resort
Responded 25 Nov 2022
Dear Elena Zelenina, Warmest greeting from Mercure Bali Sanur Resort. Thank you very much for your excellent review. It was a pleasure to have you stay with us. We are delighted you had an enjoyable three weeks holiday, and managed to enjoy the Spa, vegan breakfast and hotel facilities. Your 5 star rating is highly appreciated. I am even more happy to read that you where impressed with the services offered by Rina, Yanti and Teri. Elena, you know you will always be welcome. All of our entire team look forward to welcoming you back in near future. Best regards, Dayu Purba Asst. Guest Experience Manager
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Unfortunately location is the only good part regarding this particular accommodation, beach was quiet and relatively in pristine condition
However, our room is very dated and unimpressive, shower water pressure is too weak and barely hot enough, not to mention the broken state of room telephone thus necessitates us to use whatsapp instead
Breakfast buffet did not have any meat options beside sad slices of beef bacon and sausages
Worst of all was our experience at the supposedly private beach of this hotel, we were resting at those plastic rattan lounge chairs when a woman wearing beige uniform asked us “excuse me, do you live here?” wow, can’t she phrase less impertinent sentences or at least approach us politely ? She acted as if we were shameless denizens that went to the beach simply to enjoy hotel facility, while to be honest we are not even Bali locals.
to be fair, I am unable to see her badge or any identification tag since she was holding big green towels in front of her, however seeing that rented towels at the poolside by the Pandawa restaurant was of similar color and her uniform is similar to hotel staff, I think you got my point
Now, what disappoint us the most was that she did not treat any of the westerners like that, instead she was offering them towels, drink, etc. None to us. What is the point of different preferential treatment to westerners from this lady? tips ?
What’s her point of idolizing these westerners anyway? although we are Indonesians, we are still PAYING guests.
This lady alone ruined our experience. If you don’t want to cater to Indonesians, might as well put a clear sign saying “NO INDONESIANS/LOCALS” by the beach
Afaik, Mercure is a 4 star hotel, but nothing i experience is four star worthy. Novotel was so much better albeit also positioned as 4 star.
Does Mercure get demoted to 3 star? I had better or comparable experience in ibis hotels. Definitely won’t come back or recommend this accommodation, sorry
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Date of stay: September 2022Trip type: Travelled as a couple
Room Tip:Unless you are on a budget, there are better options
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mercure Resort Sanur, Other at Mercure Bali Sanur Resort
Responded 17 Sept 2022
Dear Andreh 240, Thank you for sharing your experience during your stay at Mercure Bali Sanur Resort. We regret to know that your experience did not meet your expectation. We take note on your constructive feedback of the room condition and breakfast choices. Please allow me to expressed our sincerest apology. It surprises me to read the detail of your review as it was definitely not reflecting the usual standard of service we offer to all our guests. We all as a team, always strive to achieve one of our main goals which is to make all our guests feel welcome and valued. Knowing that you did not feel that truly saddened me. Please rest assure that your feedback has been addressed with our respected Department for our evaluation and improvement. Refresh training will be conducted to my entire team, and I am sure it will motivate them and improve their product knowledge, communication skill, and attentiveness. Especially to the woman who wearing beige uniform at the beach that you mentioned. I am personally have trained her and shared your reviews. At Mercure, we always strive to ensure that all our guests are being well taken care of and to achieve that your feedback is very crucial. Having time with you and hearing your valued feedback personally it’s truly meaningful for our encouragement. As a goodwill gesture we deliver our best gratitude to recover your feeling during your stay. We believe that through your feedback we will be able to improve ourselves better. We hope to hear positively from you and to wish to have another chance to serve you better. Sincerely, Purba Asst. Guest Experience Manager
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Stayed a week in December 2019 as a family. The Mercure is not fancy but is well situated. Staff were very helpful. Can walk to Sanur beach markets which takes about 30mins but is a shady walk along the beach with many places to stop and eat if needed. Shuttle bus takes you to Hardy's but can be walked as well. Rooms and grounds are clean. Breakfast is quite good with variety. The only downside of this hotel is that both pools are very warm. They have dark tiles which absorb the heat. Not a refreshing swim, but the beach is fine. Would definately stay again here.
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Date of stay: December 2019
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MercureResortSanur, Manager at Mercure Bali Sanur Resort
Responded 16 Jan 2020
Dear Vacationer319547, Thank you for choosing Mercure Resort Sanur for your recent stay in Bali. We are glad to know that you had a pleasant stay with us. In Mercure, we always serve superior service to all our guest. We take note your concern about our pool temperature. Please rest assured, it has been shared to our related department for evaluation and improvement. Your feedback really motivate us to keep up our performance and service to the guest. We are looking forward to welcoming you back in the soonest. Sincerely, Eka Handayani Guest Experience Manager
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location was good for me. 12 minutes into Denpasar by Grab in the mornings. I liked the feel of this hotel - a bit older but very comfortable. Breakfast was standard for a hotel of this class, (no pork unless you asked for it. In Bali? really?). Great comfortable bed, bathroom with bath and shower and loads of hot water, no toilet washer - very unusual these days. I had one very good room service meal. Tea and coffee in the room was pretty minimal - no powdered milk provided. Nice pool and grounds and direct access to the beach. Only criticism was that on one night there was repair/renovation work going on neat the pool. Noisy and it took two complaints before it stopped. I would definitely stay here again
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Date of stay: January 2023
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mercure Resort Sanur, Other at Mercure Bali Sanur Resort
Responded 10 Feb 2023
Dear Richard H, Warmest greetings from Mercure Bali Sanur Resort. We were delighted to hear that you like the feel of our resort , and enjoyed the location. On the other hand I am regretting to know that you have some of shortcoming experience during your stay with us. First of all, please allow me to express my sincerest apology in regards of the inconvenience. With regards of the toilet washer pleased to informed you that we was set up eco washer in each toilet, and for the Resort condition, we would like to share that we do continually work on improvements to the Resort. Thank you so much for your kind feedback. We’re delighted you enjoyed the room service meal. Richard H, Your feedback is invaluable and thank you for sharing this with us towards improvement, and we would cherish the opportunity to welcome you back to create new and lasting memories. Kindest Regards, Dayu Purba Asst. Guest Experience Manager
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We have been lucky enough to stay in several resorts along this part of the coast, and the Mercure is now a clear favourite.
We stayed for seven nights and absolutely loved our time there.
It is such a relaxed and friendly place you cannot help, but feel at home straight away.
Location – very good indeed,
five minutes walk from Reception, you are in amongst the bars, restaurants and shops. Walk through the resort and you are on the beach and all the benefits at that brings.
Rooms – currently a number of them are undergoing reservations renovations, but this caused us very little problems at all.
Most of it seems to be going on during the day when we were out at the beach and so on so we didn’t notice it much at all. We stayed in a standard room and an executive one and they were both superb. The executive room was more modern, but had a smaller balcony so they were pluses and minuses to both.
They were very comfortable indeed. You had everything you needed to feel at home, including hot drinks, making facilities, a safe, umbrellas – everything you needed. We slept particularly well and got very little outside noise.
The air-conditioning was good enough and the bed, very comfortable indeed. The little fridge came in very useful as well.
Wi-Fi – free for unlimited devices and a very good quality indeed. Reached all areas of the resort including the beach in parts and was good enough to stream video.
Pools – there were two which were beautiful. And great to cool off in.
There was very little by the way of selfish bed reservation as there are so many beds you didn’t need to do this.
The beach was the place to be though.
You are even given mattresses for on the Sun loungers which makes it very comfortable. A few more umbrellas would be beneficial, but there were again lots of places to relax and we never had any trouble getting two beds together.
Food – we had breakfast every day and it was very good.
I’m not sure why people say it is repetitive as there was a really big mix of international and local dishes, both hot and cold. The coffee was good as was the juice and the fresh bakery delicious.
Staff – I have no idea how they keep so many people so motivated. Everybody had a smile and a good day for you and they genuinely cared about you having a great time.
I don’t often do this, but I must single out somebody here.
Dayu was fantastic from helping us with our booking before we checked in and making sure we got exactly the room we asked for. She made the occasion very special for us and she is a massive asset for this hotel.
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Date of stay: March 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mercure Resort Sanur, Other at Mercure Bali Sanur Resort
Responded 4 Mar 2023
Dear Off Their P, Warmest greeting from Mercure Bali Sanur Resort. We are forever grateful for your recent stay at Mercure Bali Sanur Resort and affording your valuable time to share such a detailed review of your experience. We’re delighted your lasting impressions are “ excellent stay” we are all very appreciative of your kindness. It’s our greatest ambition to provide a personalized guest experience. We sincerely appreciate you entrusting us with such an important holiday to celebrate your wedding anniversary and we’re thrilled your lasting impressions are so memorable. Your recognizing such a tribute. The most treasured gifts are the wonderful moment that we created for the people Off Their P, we’re forever grateful for your kind words and it’s a greatest hope to welcome you back someday soon. Until then may you have an amazing year, full of blessed and joy. With Kindest Regards, Dayu Purba Asst. Guest Experience Manager
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There are more places to choose from in the Sanur area.
PRICE RANGE
$119 - $159 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mercure resort sanur hotel sanur, mercure hotel sanur, accor hotel sanur
LOCATION
IndonesiaBaliDenpasarSanur
NUMBER OF ROOMS
189
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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