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About
4.5
#48 of 280 hotels in Kuta
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Hotel Terrace at Kuta is a little gem in the heart of Kuta with affordable price. Strategically located where shops, restaurants and pubs are just steps away from the hotel. Only seven minutes walking distance to the famous Kuta Beach for it sunset and good wave for surfing.Hotel Terrace at Kuta is great hotel not just for couples but also for family those looking for affordability at prime location, the hotel ensure you for great comfort and excellent service. We are looking forward for your visit.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Modern
Centrally Located
Languages Spoken
English, Indonesian
Location
Jl. Benesari no. 2, Kuta 80361 Indonesia
Hotel Terrace At Kuta
856 reviews
Getting there
Great for walkers
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I have stayed at this hotel numerous times and have written other reviews about this hotel. The hotel is in a quiet area of Legian and walking distance to most things in Legian and Kuta. Walking distance to restaurants, bars and clubs. About a 10min walk to the beach, however the hotel had a ground floor pool. Room size is nice and all rooms have a small fridge inside, safe and a very small balcony. Bed and pillows are nice, easy to sleep. Bathroom is nice sized, with a glass wall that is greyed out in the middle horizontally, AC and WiFi works great and the hotel has an elevator to all floors. There are however steps to get to the lobby area. There is free underground parking available. Breakfast is around AUD$7-. I don't usually wake up early enough for their basic breakfast. The price of this hotel is usually competitive, however of late, I have sourced better value comparable hotels such as the Fashion TV Hotel. If you want a basic, no frills hotel that is clean and tidy this is a great choice. This hotel will continue to be a choice that I consider when visiting Bali.
I hope this review is helpful : )
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Date of stay: January 2020
Value
Rooms
Service
Room Tip:Ask for a quiet room.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 888786, General Manager at Hotel Terrace At Kuta
Responded 13 Jan 2020
Dear adelaidesurfifesavr, Warmest Greetings from Hotel Terrace at Kuta..! Thank you for taking the time to post your short story in regards to your experience of staying with us through TripAdvisor. It is a great pleasure to learn that our valuable guest such as you had a great impression of our hotel. Total guest satisfaction is our utmost priority and thanks to your positive comment and feedback that we able to maintain on our service standard. Through the constructive feedback of this nature we are able to isolate the greater details in customer and guest satisfaction in order for us to focus our attention on continuously determined to exceed guest expectations. On behalf of the entire team, again I would like to thank you for choosing Hotel Terrace at Kuta Bali and we are looking forward in welcoming you back to this beautiful island. Your Sincerely, I Ketut Suwastika
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Hotel Terrace is, without doubt, the best value hotel in the Kuta area. 'Hands On' professional & capable management and very lovely, funny & friendly staff, (including Marsi 😜). Great swim pool, crystal clear & protected from the wind. Rooms are all spotless, beds very comfortable, good hot water, wi fi signal strong. Breakfast great value with cereal, eggs & bacon, omlets and plenty of side dishes all individually prepared by Chef Agus 🌴 ... Very highly recommended 😃.
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Date of stay: March 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 888786, General Manager at Hotel Terrace At Kuta
Responded 18 Mar 2020
Dear ProV12, Warmest Greetings from Hotel Terrace at Kuta..! It is always a pleasure for us to have you staying with us. We are glad that you still impressed with our hospitality and our facilities. On behalf of the entire team, again I would like to thank you for keep coming back and we look forward in welcoming you back to this beautiful island. Your Sincerely, I Ketut Suwastika
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I stayed here 4 years ago when the hotel was still quite new. Coming back, there are definitely signs of wear and tear now in the hotel. The sheets are a little stained, the wood a little more chipped. Perhaps some refurbishments or maintenance is in order. Overall, clean and comfortable. Suitable if you just need a place to rest at night. Breakfast is very basic and simple, with eggs made to order. At IDR75k/pax, perhaps it would be better to eat out. The area is very walkable with lots of restaurants available. The staff are nice but I didn’t have much interaction with them aside from check in/out and breakfast. Kuta is kinda dead, perhaps because of the coronavirus situation and also that more people are now spending time in Canggu instead.
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 888786, General Manager at Hotel Terrace At Kuta
Responded 18 Mar 2020
Dear af100818, Warmest Greetings from Hotel Terrace at Kuta Bali..! It is always a pleasure to have you staying with us. Your comments have certainly raised many areas of concern that need to be addressed and will inspire us to strive harder for our future guests. Through the constructive feedback of this nature we are able to isolate the greater details in customer and guest satisfaction in order for us to focus our attention on continuously determined to exceed guest expectations. On behalf of the entire team, again I would like to thank you for choosing Hotel Terrace at Kuta Bali and we look forward in welcoming you back. Your Sincerely, I Ketut Suwastika
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We previously had an amazing time at Terrace at Kuta so much so we made another reservation for a week's stay for a future trip. When making the new reservation, we contacted Terrace at Kuta well and truly ahead of our arrival to specifically seek the requested rooms. At that time, which was three (3) months prior to our trip, the staff member confirmed our requested rooms and stated no further follow up was required.
Lo and behold, two (2) days prior to our arrival, we received a whatsapp message from Terrace at Kuta simply stating the unavailability of our requested rooms. When we contacted Terrace at Kuta, we were simply told a family had extended their stay and their staff have made an error in accpeting the reservation by that customer.
Naturally and noting the short notice, we were livid as that would mean having to source for alternatives for our family of four (4) urgently. The staff stated they would try to fix the situation and would revert. Two (2) hours following our contact, Terrace at Kuta messaged us via whatsapp stating 'We guarantee your request for connecting room is confirmed'.
Alas, our happiness was shortlived as three and half (3.5) hours later, Terrace at Kuta messaged us once again stating the rooms are now unavailable, once again.
Imagine our frustration at being screwed over by Terrace at Kuta, not once, but twice.
The General Manager, Suwastika was, in our opinion useless and unhelpful. He simply offered us two (2) alternatives which were not only nowhere near the specifics we were after, but was also cheaper than our original booking, and even suggested having our family of four (4) crammed in one room when we booked for two (2) rooms.
Truth be told, the non-existent service recovery by Terrace at Kuta is appaling. We travel extensively and never have we encountered such incompetence.
After the unwanted stress Terrace at Kuta had put us through two (2) days before we were due to arrive and having to now pay more for accommodation due to late booking, we will neither consider going back to Terrace at Kuta nor will we recommend Terrace at Kuta to our family / friends.
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Date of stay: November 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from I Ketut Suwastika, General Manager at Hotel Terrace At Kuta
Responded 25 Dec 2022
Dear Adventurer24975, Warmest Greetings from Hotel Terrace at Kuta..! I deeply apologize for your booking experience to our property. We will make sure that this experience will not happen again in the future of our guests.I appreciate your feedback at this matter as our encouragement to more detail with our guest request. Thank you. Best Regards, Suwastika
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I stayed at this hotel for almost a month. Clean room, comfortable bed linen, good service. Special thanks to the hotel manager. Nice view of the pool from the window. It's quiet, you can't hear the noise of cars. Wonderful place, I recommend it!
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Date of stay: April 2023
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from I Ketut Suwastika, General Manager at Hotel Terrace At Kuta
Responded 16 May 2023
Dear Ms. Olgareic, Warmest Greetings from Hotel Terrace at Kuta..! Thank you for staying with us during your holiday In Bali. We appreciate your feedback and I will share to our team as an encouragement to keep doing their best for all our customers. Again thank you very much and we are looking forward for your next visit in the future. Best Regards, I Ketut Suwastika
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I originally booked one week and extended to two because I loved this property so much. The location is excellent (close to restaurants, massage, shopping & the beach), the staff are super friendly, there’s a beautiful central pool and the rooms are comfortable and seem bigger than they are due to the high ceilings and windows. The bed is also super comfortable and for the price, this is excellent value! The breakfast, although not fancy, had everything I could possible eat… eggs your way, toast, cereal, juice, Asian hot selection, pastries and fruit.
My only issue was minor, the shower drainage wasn’t good, neither was the water pressure or temperature but honestly it didn’t bother me because everything else was so enjoyable. Splurge and take a pool access room!
I think this is an excellent option if you want a smaller boutique property in the thick of things but feel like you are far removed from the hustle and bustle.
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Date of stay: October 2022Trip type: Travelled solo
Room Tip:Book a pool access, so affordable & worth it!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from I Ketut Suwastika, General Manager at Hotel Terrace At Kuta
Responded 25 Dec 2022
Dear Barrile_skj, Warmest Greetings from Hotel Terrace at Kuta..! I would like to thank you for your review during your stay to our property . We appreciate to your feedback. Again thank you very much and we are looking forward for your next visit in the future. Best Regards, Suwastika
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Booked in here as close to airport and cheap price and was expecting vert basic but really was pretty impressive for the price .....
The Hotel room was really nice in fairness nice bathroom very comfortable bed was great value !
Listen kuta is not a very nice place at all and seminyak is over rated as been upmarket .
Some good restaurants and decent food in seminyak / kuta but the hotel itself is in a bit of a rough neighborhood with lots of bikes up and down the alleyway .
The hotel staff were super nice and I would highly recommend this hotel for its staff and service and room was much better than I was expecting .
The hotel is very well managed .
It's in a good location if you want to be close to beach in the mornings .
Personally I'll try never return to seminyak / kuta it's a not so nice place at all .
Ubud , Nusa Dua , Uluwatu, Lembongan all quite nice !
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 888786, General Manager at Hotel Terrace At Kuta
Responded 26 Jan 2020
Dear JackCopper111, Warmest Greetings from Hotel Terrace at Kuta..! I would like to thank you for your visit and your time to write your review about your stay with us. It is a great pleasure to learn that our valuable guest such as you had a great impression of our hotel. I will share your comments with our team as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On behalf of the entire team, again I would like to thank you for choosing Hotel Terrace at Kuta Bali and we look forward in welcoming you back to this beautiful island. Your Sincerely, I Ketut Suwastika
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Nice enough hotel, good location, clean rooms, decent buffet breakfast. But if you're the type who likes to hang out by the pool, read on...
There are fifteen Deluxe Pool Access rooms in this hotel, however there are only twelve deck chairs. As a result, some guests were waking up very early and "reserving" their deck chair with a towel. We woke up on the first morning and the two deck chairs right outside our room were gone, or had been moved at least. We saw another couple come out of their room, surprised to see an empty deck.
The staff are aware of these Pool Wars, but don't really care. If the pool is of no interest to you, then game on, this hotel is quite okay. But if you like relaxing by the pool with a morning coffee, be prepared for battle.
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Has eveything you would expect at that price range. Except breakfast included in the price, but i don't like flies in my food, so that doesnt matter. Really loud AC in the bathroom. Nothing special about it. In range of the beach. When you come out to the street take a right; massage shop next to the laundry is quite good. Payed about 800k IDR
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Date of stay: December 2019
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 888786, General Manager at Hotel Terrace At Kuta
Responded 13 Jan 2020
Dear JoakimFrostmo, Warmest Greetings from Hotel Terrace at Kuta..! Thank you for staying at Hotel Terrace at Kuta during your visit to Bali. We are very grateful to receive your good feedback. I will share your comments with our team as an encouragement to all of our staff as we strive to continuously improve the quality of our services and for sure your feedback will be noticed. We thank you very much for your patronage and look forward to having you back with us at Hotel Terrace at Kuta Bali. Your Sincerely, I ketut Suwastika
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Stayed for 2 nights with a very late check in that was no drama. Rooms are quite small and in need of some maintenance, but otherwise clean and tidy. Water pressure in our second floor room was terrible. Would stay again if budget accommodation was needed.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 888786, General Manager at Hotel Terrace At Kuta
Responded 13 Jan 2020
Dear Ozstyle_Traveller, Warmest Greetings from Hotel Terrace at Kuta..! Thank you for staying at Hotel Terrace at Kuta during your visit to Bali. We are very grateful to receive your good feedback. I will share your comments with our team as an encouragement to all of our staff as we strive to continuously improve the quality of our services and for sure your feedback will be noticed. Again thank you very much and we are looking forward to having you back with us at Hotel Terrace at Kuta Bali. Your Sincerely, I Ketut Suwastika
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Hi Alex, yes we have wine cooler, but it will take while to get drink cold. Anyway we have big fridge at reception, you may storage there. we are open 24h. Thank you
There are more places to choose from in the Kuta area.
PRICE RANGE
$44 - $56 (Based on Average Rates for a Standard Room)
LOCATION
IndonesiaBaliKuta DistrictKuta
NUMBER OF ROOMS
88
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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