Grand Mercure Agra
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Grand Mercure Agra

Traveller (388)
Junior Suite Room
Room & Suite (15)
😋😋😋
Dining (12)

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About

5.0
#8 of 231 hotels in Agra
4.8 of 5 bubbles
Location
4.8 of 5 bubbles
Cleanliness
4.9 of 5 bubbles
Service
4.8 of 5 bubbles
Value
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HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Business
Modern
Languages Spoken
Hindi
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Evening entertainment
Kids stay free
Children Activities (Kid / Family Friendly)
Valet parking
Wifi
Rooftop pool
Outdoor pool
Sauna
Bar / lounge
Restaurant
Breakfast buffet
Special diet menus
Poolside bar
Rooftop bar
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Salon
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
Room features
Blackout curtains
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Wake-up service / alarm clock
Room types
Non-smoking rooms
Suites
Family rooms

Location

Fatehabad Road, Agra 282001 India
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 87 out of 100
87
Kheria Airport
937Reviews0Q+A53Room tips

Reviews
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Detailed Reviews
lisa o wrote a review Nov 2023
Switzerland
4.0 of 5 bubbles
rajneesh was a very helpful and courteous server. nice breafast room with lot different food! it's clean, not too loud and good temperature a good offer for tee and coffee, they make omlettes directly fresh
Read more
Date of stay: November 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Vivek Mahajan, General Manager at Grand Mercure Agra
Responded 30 Nov 2023
Dear Ms. Lisa, I on behalf of the entire team at Grand Mercure Agra would like to thank you for taking the time and sharing your wonderful review of the hotel. It is a pleasure to know that you had a memorable stay with us and our services exceeded your expectation. It has been my pleasure to convey your compliments to our Heartists especially Rajneesh. Positive recognition is a tremendous source of inspiration and I thank you for your kind comments. The entire team looks forward to welcoming you back to Grand Mercure Agra to create another memorable experience for you. Best Regards, Vivek Mahajan General Manager Grand Mercure Agra
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
megtha S wrote a review Oct 2023
5.0 of 5 bubbles
This hotel is a top-notch brand in the world with a dedicated staff ensuring exceptional guest care. The extensive menu offers delicious options, and the rooms boast a stunning view of the Tajmahal. Housekeeping maintains impeccable standards , they always ready to assist their guests , Ashish the young boy provided exceptional support throughout our stay. I highly recommend this place 👍.
Read more
Date of stay: October 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Vivek Mahajan, General Manager at Grand Mercure Agra
Responded 12 Oct 2023
Dear Valuable Guest, I on behalf of the entire team at Grand Mercure Agra would like to thank you for taking the time and sharing your wonderful review of the hotel. It is a pleasure to know that you had a memorable stay with us and our services exceeded your expectation. It has been my pleasure to convey your compliments to our Heartists especially Ashish. Positive recognition is a tremendous source of inspiration and I thank you for your kind comments. The entire team looks forward to welcoming you back to Grand Mercure Agra to create another memorable experience for you. Best Regards, Vivek Mahajan General Manager Grand Mercure Agra
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
TravelerSG wrote a review Dec 2023
Singapore, Singapore
4.0 of 5 bubbles
We arrived into Agra on December 29, 2023 and when we arrived we checked into our room, my wife is a Platinum member with Accor Hotels.

It was past midnight when we arrived and we were tired and hungry, my wife tried to order room service through the QR code which asked for a lot of information like name, email, credit cards details which cumbersome so we called for a physical room service menu. In the end after some time, we ordered our Club Sandwich which was nice and tasteful.

Now, for the room's condition, there are many scratch marks on the floor and skirtings too. The hot water was not hot at all even when we turn it to the maximum hot water angle, we just took a shower and sleep as we had a 7 hours drive from Ranthambore after visiting the National Park Reserve to see the Tigers which were totally shy to be seen.

Continuing on the room's conditions, the room was also noisy as we can hear humming sound like a chiller or freezer next to our room, we were so tired and we slept. The aircon vents are very dirty and we can see that and wonder how was their room maintenance. One of their plugs were loose and we need to use a glass cup to hold it together when we had to o plug in our adapter to charge our mobile devices.

The next morning, we had breakfast in their all day dining restaurant and we were met by Amir - commis 1 and Charu - who is here for industry attachment, both were really good at taking care of us, in fact, we learned about the Indian breakfast from both of them as they explained and brought different type of food for us to try, their service were top notch and great talents. Both were forever smiling and sharing with us how the food was made and how the condiment blend with the food, we felt like we were on a food journey which was great.

Nikita the hostess was very accommodating in seating us and also take care of our needs like ensuing water on the table and that table were clean for us before seating us.

Rajneesh the supervisor pop by from time to time for guest interaction and checking if all things were great - thank you.

Where the room conditions were not great the F&B team really turn the room unpleasantness around and make our stay a very pleasant one.

For the room's feedback, we conveyed our feedback to the Front Office Manager Hemant who took on the feedback so that they can make improvement for the room condition.

The checkout was a pleasant one.
Read more
Date of stay: December 2023Trip type: Travelled as a couple
Room Tip: Please note that this is a franchised Accor property and not a totally managed property.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Vivek Mahajan, General Manager at Grand Mercure Agra
Responded 31 Dec 2023
Dear Valuable Guest, I on behalf of the entire team at Grand Mercure Agra would like to thank you for taking the time and sharing your wonderful review of the hotel. It is a pleasure to know that you had a memorable stay with us and our services exceeded your expectation. It has been my pleasure to convey your compliments to our Heartists especially Chef Aamir, Charu, Rajneesh, and Nikita. Positive recognition is a tremendous source of inspiration and I thank you for your kind comments. We apologise for any inconvenience caused and will take steps to rectify the same. The entire team looks forward to welcoming you back to Grand Mercure Agra to create another memorable experience for you. Best Regards, Vivek Mahajan General Manager Grand Mercure Agra
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mayank sehgal wrote a review Oct 2023
1.0 of 5 bubbles
Small Hotel .. Below Average Room had to to get an upgrade because of unusually small claustrophobic room which was expensive than online ..

Service was bad no body picks up call for room dinning or house keeping called reception a few times but request remained unfulfilled.. Very Poor below Average Hotel.. can get way better hotel at same or cheaper price better skip this one..

Reviews are miss-leading the reson i booked the hotel

Food was ok
Read more
Date of stay: October 2023
1.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Trip type: Travelled on business
Room Tip: Reviews are miss-leading avoid this van get way better hotel in this price
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lisa C wrote a review Feb 2024
5.0 of 5 bubbles
Rajneesh was very welcoming and hospitable. Our stay was great. We loved the beds, shower, restaurant, rooftop bar, and the greeting. The hotel was in a great location and we were able to take public transportation or walk to a number of restaurants.
Read more
Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Vivek Mahajan, General Manager at Grand Mercure Agra
Responded 26 Feb 2024
Dear Ms. Lisa, I on behalf of the entire team at Grand Mercure Agra would like to thank you for taking the time and sharing your wonderful review of the hotel. It is a pleasure to know that you had a memorable stay with us and our services exceeded your expectation. It has been my pleasure to convey your compliments to our Heartists especially Rajneesh. Positive recognition is a tremendous source of inspiration and I thank you for your kind comments. The entire team looks forward to welcoming you back to Grand Mercure Agra to create another memorable experience for you. Best Regards, Vivek Mahajan General Manager Grand Mercure Agra
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Vacation17765938288 wrote a review May 2024
+1
5.0 of 5 bubbles
The restaurant at Grand Mercure Hotel is truly a wonderful destination for those seeking a top-notch dining experience. The staff here are incredibly welcoming, friendly, and enthusiastic, always ready to assist and ensure that customers have the best experience possible. The restaurant's space is very clean and tidy, creating a comfortable and pleasant atmosphere from the moment you step in. Every detail is meticulously taken care of, from the arrangement of the tables and chairs to the freshness of the dishes. This is definitely an ideal place to enjoy a delicious meal and relax after a long day.
Read more
Date of stay: May 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Vivek Mahajan, General Manager at Grand Mercure Agra
Responded 19 May 2024
Dear Valuable Guest, I on behalf of the entire team at Grand Mercure Agra would like to thank you for taking the time and sharing your wonderful review of the hotel. It is a pleasure to know that you had a memorable stay with us and our services exceeded your expectation. It has been my pleasure to convey your compliments to our Heartists. Positive recognition is a tremendous source of inspiration and I thank you for your kind comments. The entire team looks forward to welcoming you back to Grand Mercure Agra to create another memorable experience for you. Best Regards, Vivek Mahajan General Manager Grand Mercure Agra
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Go48270174208 wrote a review Dec 2023
4.0 of 5 bubbles
Visited the hotel recently for one night the pool was shut for a private event. It was inconvenient as we had specifically booked the hotel to make use of the facilities that were advertised. However the hotel did extended our checkout time for the following day so we could make use of the facilities the following day which was nice.

I also went for an amazing Indian head neck and shoulders massage with Vina at the spa and it was amazing, and I left feeing very relaxed.
Read more
Date of stay: December 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Vivek Mahajan, General Manager at Grand Mercure Agra
Responded 25 Dec 2023
Dear Valuable Guest, I on behalf of the entire team at Grand Mercure Agra would like to thank you for taking the time and sharing your wonderful review of the hotel. It is a pleasure to know that you had a memorable stay with us and our services exceeded your expectation. It has been my pleasure to convey your compliments to our Heartists especially Veena. Positive recognition is a tremendous source of inspiration and I thank you for your kind comments. The entire team looks forward to welcoming you back to Grand Mercure Agra to create another memorable experience for you. Best Regards, Vivek Mahajan General Manager Grand Mercure Agra
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
FarAway12575495229 wrote a review Dec 2023
5.0 of 5 bubbles
When we arrived at the Hotel Grand Mercure, we were immediately helped with several staff to carry our large amount of luggage. We arrived a few hours earlier for check in and they had no problem getting us a room early. They even gave us a room with a view of the Taj Mahal! Everything was very luxurious we were greeted with complimentary rose water and had our bags brought straight to the room and the hotel smelled of sweet perfume. Their cafe had a beautiful desserts we ordered the strawberry pastry and it was very nice. So far we are happy with our stay here.
Read more
Date of stay: December 2023
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Vivek Mahajan, General Manager at Grand Mercure Agra
Responded 3 Dec 2023
Dear Valuable Guest, I on behalf of the entire team at Grand Mercure Agra would like to thank you for taking the time and sharing your wonderful review of the hotel. It is a pleasure to know that you had a memorable stay with us and our services exceeded your expectation. It has been my pleasure to convey your compliments to our Heartists. Positive recognition is a tremendous source of inspiration and I thank you for your kind comments. The entire team looks forward to welcoming you back to Grand Mercure Agra to create another memorable experience for you. Best Regards, Vivek Mahajan General Manager Grand Mercure Agra
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rahul P wrote a review Jan 2024
5.0 of 5 bubbles
The hotel is located near Taj Mahal and Agra fort. Housekeeping was very kind to us and kept providing us with the amenities we required.The best though was the food for breakfast and dinner. There was a variety of food in the buffet which was tasteful and there were also many cuisines like Indian , Chinese, italien etc. the staff specially chef Satish and chef Aamir were gracious to cater to our requests like getting hot chai in Kullads. The crew serving the buffet was very pleasant and cheerful at all times.
Read more
Date of stay: January 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Vivek Mahajan, General Manager at Grand Mercure Agra
Responded 15 Jan 2024
Dear Mr. Rahul, I on behalf of the entire team at Grand Mercure Agra would like to thank you for taking the time and sharing your wonderful review of the hotel. It is a pleasure to know that you had a memorable stay with us and our services exceeded your expectation. It has been my pleasure to convey your compliments to our Heartists especially Chef Satish and Chef Aamir. Positive recognition is a tremendous source of inspiration and I thank you for your kind comments. The entire team looks forward to welcoming you back to Grand Mercure Agra to create another memorable experience for you. Best Regards, Vivek Mahajan General Manager Grand Mercure Agra
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lakshman P wrote a review Dec 2023
5.0 of 5 bubbles
An excellent Hotel in all respects. Staff in restaurants in breakfast and buffet dinner were extremely hospitable and welcoming. Food was delicious. The room was spacious, modern and clean.
Duty Manager Karan was polite and helpful.
I will recommend this hotel to all who want a five star experience in an affordable price ( value for money).
Read more
Date of stay: November 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Vivek Mahajan, General Manager at Grand Mercure Agra
Responded 6 Dec 2023
Dear Mr. Lakshman, I on behalf of the entire team at Grand Mercure Agra would like to thank you for taking the time and sharing your wonderful review of the hotel. It is a pleasure to know that you had a memorable stay with us and our services exceeded your expectation. It has been my pleasure to convey your compliments to our Heartists especially Karan. Positive recognition is a tremendous source of inspiration and I thank you for your kind comments. The entire team looks forward to welcoming you back to Grand Mercure Agra to create another memorable experience for you. Best Regards, Vivek Mahajan General Manager Grand Mercure Agra
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Enrique M wrote a tip Yesterday
Tequisquiapan, Mexico87 contributions71 helpful votes
5.0 of 5 bubbles
"During summer is not so crowded but really hot. Bring extra shirts!!"
Read full review
Curious21402711496 wrote a tip 17 Jun
3 contributions1 helpful vote
5.0 of 5 bubbles
"All good"
Read full review
Go37343069804 wrote a tip 12 Jun
1 contribution
5.0 of 5 bubbles
"The pool is crowded and the Ac’s in the suite rooms don’t cool big rooms properly. "
Read full review
Jeeves T wrote a tip 12 Jun
Paris, France19 contributions17 helpful votes
5.0 of 5 bubbles
"Just head to Grand Mercure .. no second thoughts"
Read full review
Mobile33542389860 wrote a tip 6 Jun
1 contribution
5.0 of 5 bubbles
"Amazing. No comment"
Read full review
Not the right property for you?
There are more places to choose from in the Agra area.
PRICE RANGE
$65 - $85 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Crystal Sarovar Premiere
LOCATION
IndiaUttar PradeshAgra DistrictAgra
NUMBER OF ROOMS
168
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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GRAND MERCURE AGRA - UPDATED 2024 Hotel Reviews & Price Comparison (India) - Tripadvisor

Frequently Asked Questions about Grand Mercure Agra
Which popular attractions are close to Grand Mercure Agra?
Nearby attractions include Sheroes Hangout Cafe (0.5 km), Sanskriti's Imperial Gems (0.1 km), and New Nice Marble Art & Handicrafts (0.3 km).
What are some of the property amenities at Grand Mercure Agra?
Some of the more popular amenities offered include a rooftop bar, free wifi, and free breakfast.
Which room amenities are available at Grand Mercure Agra?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Mercure Agra?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Grand Mercure Agra?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Grand Mercure Agra?
Conveniently located restaurants include Sheroes Hangout Cafe, Pind Balluchi, and In dish.
Are there opportunities to exercise at Grand Mercure Agra?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Grand Mercure Agra have airport transportation?
Yes, Grand Mercure Agra offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Grand Mercure Agra located near the city centre?
Yes, it is 0.6 km away from the centre of Agra.
Are any cleaning services offered at Grand Mercure Agra?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Mercure Agra offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
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