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Dann Carlton Bucaramanga

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Calle 47 28 83, Bucaramanga 680003 Colombia
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Traveller (251)
Dining (36)
Room & Suite (14)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 02/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 02/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 48 hotels in Bucaramanga
Location
Cleanliness
Service
Value
2020 Travellers' Choice Best of the Best
GreenLeaders Gold level
Hotel Dann Carlton Bucaramanga opens doors to first 5 star hotel in Bucaramanga which offers a space where good taste, elegance and comfort coexist to ensure an unforgettable experience. Its modern architecture and design invite you to enjoy an exclusive hotel with the best location in the city.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Airport transportation
Business Centre with Internet Access
Conference facilities
Wifi
Hot bath
Pool / beach towels
Rooftop pool
Outdoor pool
Sauna
Bar / lounge
Restaurant
Breakfast buffet
Poolside bar
Rooftop bar
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
Rooftop terrace
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Great View
Languages Spoken
Spanish

Location

Full view
87Good for walkers
Grade: 87 out of 100
76Restaurantswithin 0.5 km
6Attractionswithin 0.5 km
1,294Reviews6Q+A37Room tips
Traveller rating
  • 888
  • 274
  • 80
  • 30
  • 22
Time of year
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Popular mentions
El_Pato wrote a review Jan 2021
Muizen, Belgium35 contributions9 helpful votes
Let me start with the good things; friendly staff, clean, well-located and big rooms. The reason why I gave it only a 3, is that often something was missing, faulty, inaccurate ... Just not on point. Internet available but signal in the room quite bad. This was the major annoyance. Good breakfast but not consistent (waiters also sometimes forgot things in the order but were kind enough to bring it rapidly when asked). Balcony view quite nice but paint falling of the wall. Nice shower but due to calcium build-up, water spraying in all directions. Covid regulations were well respected by the staff. Pool very clean but smaller than expected from the picture + seemed 3/4 filled? Restaurant city view, very nice food but got 3 out if the 4 shrimps as said on the menu. Whirlpool had 2 faulty buttons and only worked for 50% but otherwise was nice. And so on. 3,5/5. With some good care and actions to be taken by management on maintenance, repairs, direction to staff etc. It can easily get 4 or 4,5 out of 5. Currently would try something else but would return in X time.
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Date of stay: January 2021Trip type: Travelled as a couple
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Response from Hotel Dann Carlton Bucaramanga, Director General at Dann Carlton Bucaramanga
Responded 2 weeks ago
Dear sir . Thank you for your comments, they allow us to continue being the best hotel in town. It would be highly appreciated to let me know the date of your next visit. Sincerely yours Hector Cristancho Gr Mgr
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SalBre wrote a review Nov 2020
6 contributions2 helpful votes
The hotel is nice and everything but some things to improve.. we stayed in two separate rooms and both times could hear screeching above from the chairs being moved. This could easily be fixed if they would put a soft fabric on the feet. Next they fall into the trap of most fancy hotels of charging for random things like if you want to eat breakfast in you room instead of in the restaurant. I just wanted to carry my food up and that would have cost me more money...
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Date of stay: November 2020Trip type: Travelled as a couple
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Response from Hotel Dann Carlton Bucaramanga, Director General at Dann Carlton Bucaramanga
Responded 30 Nov 2020
Dear Mr SalBre, Thank you for your comments, they represent the input to improve, so you can be sure that they will be considered. Thanks for coming, and we look forward to seeing you again. Best grettings, Hector Cristancho GrMgr
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Sarj wrote a review Oct 2020
Vancouver, Canada29 contributions29 helpful votes
This hotel would not allow me as a Canadian with my child to stay in the Hotel. Though the booking was done directly, they took passports and credit card etc, than they told me i was not allowed to stay because I need a notarized letter in spanish to stay at the property without the other parent??? Lol. They said it was the law. I went down the street to another chain and they had no issue. Poor Communication. Major attitude from the front desk manager and definitely something was not right about this property.
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Date of stay: October 2020
Value
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Response from Hotel Dann Carlton Bucaramanga, Director General at Dann Carlton Bucaramanga
Responded 2 Dec 2020
Mr Sarj S. We are very sorry for the incident, unfortunately these are the rules and we must comply with them. We would like to have you as a guest on a future occasion. Best Regards Héctor Cristancho Gr Mgr
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ruthrM1129CC wrote a review Mar 2020
Dallas, Texas10 contributions1 helpful vote
We booked a room based on reviews of the hotel food and room experience. Our room was updated, but had no blackout curtains. There were blinds available, but were stuck and we were unable to draw them at night when the neighborhood lights shone into the room. Breakfast was underwhelming, with hygiene being the biggest problem. The only thing that brought us back to eat was good coffee and very friendly service provided by the wait staff. We had lunch at their roof top restaurant, and unfortunately the food was not up to par. Check in was a very positive experience. However, check out was awful. My husband and I were in a hurry to get to the airport to catch our flight to Bogota. I went to check out while my husband loaded our suitcases in the rental car. Young lady at the front desk refused to proceed with the check out process until I produce the 2 room keys they had given us. First time this ever happens to us in over 20 years of travel. I was forced to go to the basement to dig through our packed suitcases to produce the 2nd room key so we could leave. Meanwhile, my husband decided to go to front desk to pay for the key if necessary, so we wouldn't be late for our flight. Oddly enough, the gentleman who also happened to be at the front desk proceeded to check him out without even asking him about the room key. (unbeknownst to me) I finally located the room key and ran back up to the front desk, only to find out that my husband (who looks gringo and speaks no English) had been checked out with no issues. Baffled, I asked about the 2nd key, and both my husband and the man at the front desk tell me there was no problem. The lady who originally helped did not make eye contact and acted as she knew nothing about the issue she had started. I decided not to complain to management, and to post my experience here, where it carries more clout and can help other travelers avoid such negativeexperiences. That whole experience leads me to assume that because I look hispanic and spoke Spanish to the young lady who I had originally dealt with, that she acted rudely to me because she assumed I was a local. Well, I definitely am not a local AND even if I were, respect is something that you should provide to all of your customers. My suggestion here is that the young lady who initiated my checked out be sent back to customer service training so that she can learn how to provide equal quality of service to local and foreign tourists alike. I will never book a room at this hotel based on my experiences here in February.
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Date of stay: February 2020
Rooms
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Response from Hotel Dann Carl... B, Gerente at Dann Carlton Bucaramanga
Responded 9 Mar 2020
Dear Miss. RuthrM1129CC, Thank you for taking part of your time to let us know your perception for the service received, we have taken note of your comments in order to improve the experience with us It is part of our work philosophy to make things better every day to remain the best hotel in the city; We will love to see you again very soon in this city and of course with us. Regards Hector Cristancho General Manager
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DianaCarrenoH wrote a review Mar 2020
Calgary, Canada1 contribution
My favorite place was the Spa and the pool. High quality services ( I got a massage and shampoo-blow dry) Awesome City View, clean and neat. Business but also family environment... The Hotel staff is awesome !
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Review collected in partnership with this hotel
Date of stay: February 2020Trip type: Travelled on business
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Response from Hotel Dann Carl... B, Gerente at Dann Carlton Bucaramanga
Responded 7 Mar 2020
Dear Miss. Diana C, Thank you for taking part of your time to let us know your perception for the service received and especially for your words of appreciation for our staff. It is part of our work philosophy to make things better every day to remain the best hotel in the city; We will love to see you again very soon in this city and of course with us. Regards Hector Cristancho General Manager
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PRICE RANGE
US$57 - US$85 (Based on Average Rates for a Standard Room)
LOCATION
ColombiaSantander DepartmentBucaramanga
NUMBER OF ROOMS
135
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Frequently Asked Questions about Dann Carlton Bucaramanga
Which popular attractions are close to Dann Carlton Bucaramanga?
Nearby attractions include San Pio Park (0.2 km), Make It Public (0.07 km), and Municipal - Musica Viva (0.3 km).
What are some of the property amenities at Dann Carlton Bucaramanga?
Some of the more popular amenities offered include a rooftop bar, free wifi, and free breakfast.
Which room amenities are available at Dann Carlton Bucaramanga?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Dann Carlton Bucaramanga?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Dann Carlton Bucaramanga?
Yes, free parking is available to guests.
What are some restaurants close to Dann Carlton Bucaramanga?
Conveniently located restaurants include Frikadelle Burguer, El Garaje, and City View.
Are there opportunities to exercise at Dann Carlton Bucaramanga?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Dann Carlton Bucaramanga have an airport shuttle?
Yes, Dann Carlton Bucaramanga offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Dann Carlton Bucaramanga?
Yes, dry cleaning and laundry service are offered to guests.
Does Dann Carlton Bucaramanga offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Dann Carlton Bucaramanga?
Many travellers enjoy visiting Capilla Nuestra Senora de las Nieves (8.6 km).