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The Castle Hotel, A Luxury Collection Hotel, Dalian

Traveller (392)
Room & Suite (101)
Dining (57)
Certificate of Excellence
About
Location
Cleanliness
Service
Value
Certificate of Excellence
As the mythic icon reigning the city of Dalian, The Castle Hotel, A Luxury Collection Hotel, Dalian sits on the flourish Lianhua Mountain, overlooking the famous Xinghai Bay and the Yellow Sea, is the starting point of the beautiful Dalian Coastal Road. Amidst the biggest city square in Asia, Xinghai Square, a burgeoning district of exhibition, shell museums and a scenic coastline, The Castle Hotel provides services and flawless amenities within an enriching and authentic setting. Three sophisticated restaurants and two lounges invite guests to indulge while grand ballrooms and event spaces offer elegant settings to host memorable occasions. For true pampering, an indoor swimming pool, fitness center and spa are choice reprieves.
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Property amenities
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Airport Transportation
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Public Wifi
Wheelchair Access
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Room features
Air Conditioning
Minibar
Non-Smoking Rooms
Smoking rooms available
Suites
Good to know
HOTEL STYLE
Quirky Hotels
Great View
HOTEL CLASS
216Reviews
503Photos
5Q+A
13Room tips
Traveller rating
  • 150
  • 38
  • 15
  • 7
  • 6
Time of year
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Popular mentions
Me and my fiance (who are a same sex couple) stayed here as a suprise birthday present for my birthday. He worked so hard to try and make the experience worth the 32 hour journey to get there. We checked in at around early morning hours. My fiance had his arm araound me when the
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Response from Yuki S, Asst. Manager of Marketing and Communications at The Castle Hotel, A Luxury Collection Hotel, Dalian
Responded 2 days ago
Dear Air19810926 Thank you for sharing your unpleasant stay experience. Your feedback is valuable in order to improve the level of services offered in our hotel. As one of Marriott hotels, we respect our guests’ lifestyle, and with regards to your comment, please accepts our sincere apologies for any discomfort caused during your stay. Internal re-training has been arranged on protecting guest’s privacy and to ensure utmost service is given to all guests at all times. Once again, thank you for staying at The Castle Hotel, Dalian.
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- What you see is what you get! It's really amazing to have experience this wonderful, classy and elegant hotel! - Staff was really attentive and incredibly welcoming, all spoke English if that matters to you. - Entrance was very nice and big! All in marbles with a touch of
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Response from Yuki S, Asst.Manager of Marketing and Communications at The Castle Hotel, A Luxury Collection Hotel, Dalian
Responded 1 week ago
Dear vincentwangvw, Thank you for choosing The Castle Hotel, A Luxury Collection Hotel, Dalian and for your complimentary note. The Castle Hotel was intended to showcase spectacular German-Bavarian Castle design, matched by opulent contemporary interior design in its guest rooms and public spaces alike. Your complimentary comments regarding our food offerings have been passed on to the team who continuously strive to meet our guest expectations. Once again, thank you for staying at The Castle Hotel, A Luxury Collection Hotel, Dalian, and we look forward to welcoming you back in the future.
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Stayed one night for special occasion celebrating birthday, sadly disappointed having to leave during night due to room temperature too hot, dry with no way to adjust or turn on AC. Looked at alternative room, same situation. Customer service does not exist. Reserved ocean view
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Response from Yuki S, Asst. Manager of Marketing and Communications at The Castle Hotel, A Luxury Collection Hotel, Dalian
Responded 1 week ago
Dear worldlyresident, Thank you for choosing The Castle Hotel, A Luxury Collection Hotel for celebrating special occasion. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the negative experience you have encountered. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us in the future.
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Worst Marriott property you will ever visit. The hotel is only shiny from outside, but the Hotel Staff is terrible. The so called guest services manager, Leon Sun, does not know how to interact with guests, is always ready to get into an argument with the guests, doesn't know
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Response from Yuki S, Asst.Manager of Marketing and Communications at The Castle Hotel, A Luxury Collection Hotel, Dalian
Responded 1 week ago
Dear sankhann, Thank you for choosing The Castle Hotel, A Luxury Collection Hotel, Dalian for your recent visit to the city. Your feedback is valuable in order to improve the level of services offered in our hotel. With regards to your comment, please accepts our sincere apologies for any inconvenience caused during your stay. As we have always been striving to provide genuine service for our guests, your feedback s are highly appreciated and with that, we will be able to guide our service accordingly. Once again, thank you for staying at The Castle Hotel. If I may be of any further service or assistance to you, please do not hesitate to contact us anytime.
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If you haven’t seen this hotel before, it will blow your mind. The castle-like architecture is extremely impressive (Great photo ops). Equally impressive is the grand hotel lobby with its luxury decor. It’s currently in the low season, so hotel is cutting costs. It’s still
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Response from Yuki S, Asst. Manager of Marketing and Communications at The Castle Hotel, A Luxury Collection Hotel, Dalian
Responded 3 weeks ago
Dear chopsticks1996, Thank you very much for choosing The Castle Hotel, A Luxury Collection Hotel, Dalian for your recent stay. We are pleased to know that in general, you liked our hotel with its impressive exterior. Reimagined by WATG Exterior and HBA Interior Design, The Castle Hotel was aimed to portray German-Bavarian style castle architecture with opulent, contemporary interior design. Its location, on Lotus Mountain in Xinghai Bay, ensures spectacular ocean views from most of the guest rooms. We are equally thankful for pointing out that there is room for improvement and assure you that we will strive to improve such. Once again, thank you for your feedback. We would be delighted to have the opportunity to welcome you back at The Castle Hotel in the not too distant future.
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Photo provided by managementThe Castle Hotel, A Luxury Collection Hotel, Dalian
Grand Mountain View Room Twin Bed
Dalian in the morning
Most comfortable hotel bed ever!
Large room with view of sea
Big and clean marble bathroom
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12345621
do you have non-smoking rooms?
I don’t remember our room had tobacco smell so probably was a non-smoking room. I also don’t remember seeing anyone smoked indoor. In China, many cities have banned smoking indoor.
0 votes
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How far are you from the airport?
It took us 25-30 min cab ride to the airport. However, we heard fr cab driver a brand new airport scheduled to be opened end 2017, unsure if it has been opened. If opened, we heard that its location would be further than the old airport that was a mere 25-30 min cab ride away. You could email Castle Hotel directly. Most of the staff could speak some English.
0 votes
Distance from airport
About 30 min,maybe less,depends on traffic...
0 votes
Dear Олеся Ш Thank you for choosing The Castle Hotel, A Luxury Collection Hotel, Dalian. Located on Lotus Mountain in Xinghai Bay, the hotel has a spectacular ocean view from most of the guest rooms and the lobby. For your conveniences, 400-636-6636 is our customer service phone nubers. As the local landmark, The Castle Hotel wish to meet you again very soon.
0 votes
"Go to the Grand Hyatt"
"best view of some rooms to see the ocean"
"Water View Room"
"should be ocean view."
"ask for a room with a seaside view, they are exceptional"
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PRICE RANGE
US$150 - US$186 (Based on Average Rates for a Standard Room)
LOCATION
ChinaLiaoningDalianShahekou District
NUMBER OF ROOMS
292
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