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The Westin Wuhan Wuchang

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Traveller (594)
Room & Suite (95)
Traveller (594)
Room & Suite (95)
Dining (31)
Overview
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No.96 Linjiang Road, Wuchang District, Wuhan 430062 China See on map
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star accommodation
Additional information
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Rooms
25 Nov26 Nov
|
1 room, 2 adults, 0 children
Standard Room
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Reviews(169)
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Nathan W
Shanghai, China
159113
Reviewed 1 week agovia mobile
I stayed here for a quick overnight on a busy trip to Wuhan. The staff were lovely and amongst the friendliest/most welcoming I’ve met in China. The service was excellent throughout.

The only slight problems the lack of temperature control in the room. This was centrally controlled in November and I found it way too hot in the daytime. By night it was bearable.

Other than that, breakfast was excellent with quite a range of healthy options. A very quick and smooth stay. Just what you need in Wuhan.
Thank Nathan W
Response from ChloeL1846, 公关经理 at The Westin Wuhan Wuchang
Responded 5 days ago
Dear Guest, Thank you for choosing The Westin Wuhan Wuchang. We appreciate your positive comments very much. We are glad that you are satisfied with our service. We appreciate your recognition and we will work hard to make sure we maintain the same level of service in the hotel. We have sent your feedback about indoor temperature to the relevant departments and we will make improvements according to your feedback. Thanks again for your feedback and we look forward to welcoming you back in the near future. Sincerely Darcy Hu The Westin Wuhan Wuchang
J A
The Woodlands, Texas
134
Reviewed 3 weeks ago
The hotel is beautiful, the staff are extremely pleasant, helpful, and friendly. Had amazing breakfasts in the restaurant every morning. Service in the bar was excellent although I am not used to ordering a rum and coke and mixing the drink myself at the table. No issues with that, just didn't expect it! Had the sushi platter for dinner in the bar. It was terrible. My friend traveling with me had a Caesar salad which I am told was wonderful. I had a room on the concierge level. The room was VERY nice. The bed extremely comfortable.

You can exchange currency at the front desk or obtain local currency through the ATM. There was a $1 processing fee which is more than reasonable. Excellent value hotel as the accommodations were on par with any top hotel in the US and the price and the price half of what I would expect to pay in the US.

So, why a 2 rating? No air conditioning! The thermostat in the room read 27 Celsius which is almost 81 Fahrenheit. I was able to sleep maybe 2 hours a night. No air movement and 81 degrees... I felt like I was sleeping in a box. I was told they turned the hotel A/C off because it was starting to get colder outside but that sure didn't help the temperature in the room! I complained to the front desk staff and they told me there was nothing they could do. Such a shame for such a beautiful hotel and such a wonderful staff. I can't say enough good things about this place. Just so disappointed that there was no A/C
Thank J A
Response from ChloeL1846, 公关经理 at The Westin Wuhan Wuchang
Responded 3 weeks ago
Dear Guest, Thank you very much for your precious comments. We are glad that you are satisfied with our service. We appreciate your recognition and we will work hard to make sure we maintain the same level of service in the hotel. We regret to hear about your feedback on the air conditioning problem and we sincerely apologize for the inconvenience. We have sent your feedback to the relevant departments and we will make improvements according to your feedback. Thanks again for your feedback and we look forward to welcoming you again at the Westin Wuhan Wuchang. Sincerely Darcy Hu The Westin Wuhan Wuchang
Martin S
Hong Kong, China
13550
Reviewed 24 Sep 2018
The lobby in itself is huge. Nice rooms with nice views. Great staff who were very professional, friendly and helpful. Great breakfast with a lot of choices for all tastes.
The only thing is that internet is really slow!
Thank Martin S
Response from ChloeL1846, 公关经理 at The Westin Wuhan Wuchang
Responded 24 Sep 2018
Dear Guest, Thank you for choosing The Westin Wuhan Wuchang. We are glad that you are satisfied with our service. Our hotel is conveniently located in Linjiang Road with relaxing views overlooking the Yangtze River. We appreciate your recognition and we will work hard to make sure we maintain the same level of service in the hotel. Thanks again for your feedback and we look forward to welcoming you back in the near future. Sincerely, Darcy Hu The Westin Wuhan Wuchang
Alan6177
Singapore, Singapore
6319
Reviewed 21 Sep 2018
From the outside, the hotel just look like another hotel, but once you step into the lobby, you will immediately impressed with the interior. Room quality is superb, Westin signature Heavenly Bed and Heavenly Bath. Nice spread buffet breakfast, but the table setting seems too compact, where everyone like sitting on a long table. Also, a lot of construction on-going nearby, so traffic is bad. Overall, a pleasant hotel and highly recommended.
Thank Alan6177
Response from ChloeL1846, 公关经理 at The Westin Wuhan Wuchang
Responded 24 Sep 2018
Dear Guest, Thank you for choosing The Westin Wuhan Wuchang. We are glad that you are satisfied with our hotel. Your suggestion of the table setting has been sent to the relevant departments of the hotel. The road nearby is under construction. We sincerely apologize for the inconvenience. Thanks again for your feedback and we look forward to welcoming you back in the near future. Sincerely, Darcy Hu The Westin Wuhan Wuchang
voluntourista
San Jose, California
1214
Reviewed 16 Sep 2018
Each and every staff person from the front desk, the concierge, the valets, the restaurant, the lounge, and chefs were all incredibly attentive and helpful. The front desk also kindly upgraded one of the rooms for our party and included a beautiful fruit and dessert tray in the room. This was very appreciated. The hotel lobby was quite grand, and beautifully maintained demonstrating the care and pride they all have in the hotel. The rooms were spacious and included all the travel amenities. The rates were reasonable considering this is a luxury hotel. The breakfast buffet had great variety of Chinese food and western fare. Our family truly appreciated the inclusion of specialty foods from Hubei. The location of the Westin was also ideal as it is along the Yangtze River and easily accessible to other scenic sites by car. The most impressive feature of the Westin is truly the excellent and courteous service provided by all of the staff. I would definitely stay at the Westin again if I ever return to Wuhan.
Thank voluntourista
Response from ChloeL1846, 公关经理 at The Westin Wuhan Wuchang
Responded 17 Sep 2018
Dear Guest, Thank you for choosing The Westin Wuhan Wuchang. We appreciate your positive comments very much. We are glad that you are satisfied with our service.We appreciate your recognition and we will work hard to make sure we maintain the same level of service in the hotel. At Westin it is our aim to make sure our guests leave feeling better than when they arrived. We will keep developing our services and products, and we look forward to welcoming you back in the near future. Sincerely, Darcy Hu The Westin Wuhan Wuchang Hotel
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About
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Free Parking
Room Service
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Breakfast included
Air Conditioning
Airport Transportation
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Minibar
Non-Smoking Hotel
Sauna
Wheelchair Access
Beachfront
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Business
,
Spa
,
Luxury
,
Best Value
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Business
,
Spa
,
Luxury
,
Best Value
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Number of rooms
305
Price range
US$100 - US$198 (Based on Average Rates for a Standard Room)
Location
China > Hubei > Wuhan
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Business
,
Spa
,
Luxury
,
Best Value
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Number of rooms
305
Price range
US$100 - US$198 (Based on Average Rates for a Standard Room)
Location
China > Hubei > Wuhan
Photos
Traveller (594)
Room & Suite (95)
Dining (31)
Pool & Beach (2)
Business Centre & Event Rooms (9)
Family and Play Areas (1)
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Questions & Answers
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zchang2015
21 April 2015|
Answer
Response from Doug_TDW | Reviewed this property |
I do agree that the quality of sleep is always good while you are staying in Westin everywhere. It seems that Weston Wuhan increases the varieties and constantly improve the quality in breakfast buffet.
0
Votes
Room Tips
"Select a Yangtze River View room"
Alan6177
21 Sep 2018
Read review
"The corner room suite has a nice Ogawa massage chair."
voluntourista
16 Sep 2018
Read review
"River view is amazing at night"
Henkgaatreizen
16 Aug 2018
Read review
"Don't bother"
toddc899
21 Apr 2018
Read review
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