Grand Hyatt Sanya Haitang Bay Resort & Spa
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Grand Hyatt Sanya Haitang Bay Resort & Spa

No.68 Haitang North Road, Haitang Bay, Sanya 572013 China
Traveller (832)
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Room & Suite (247)
The Lounge
Dining (61)

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About

4.5
#35 of 557 hotels in Sanya
4.4 of 5 bubbles
Location
4.7 of 5 bubbles
Cleanliness
4.4 of 5 bubbles
Service
4.4 of 5 bubbles
Value
Grand Hyatt Sanya Haitang Bay features 435 spacious and comfortable guestrooms, suites and villas, plus a range of dining outlets. Five restaurants and bar combine Hainan traditional culture with contemporary design and extraordinary international cuisine. With 3,600 sq m of multifunctional meeting space, the hotel is the ideal choice for business meetings and social events; in particular, an innovative space called the Grand Residence offers its own show kitchen and seven private salons surrounding a courtyard. Three themed pools, the Huan Spa and a fully equipped Fitness Center offer guests complete options for renewal and well-being. In addition, the exclusive Camp Hyatt provides a paradise for children too — an imaginative playground with indoor and outdoor adventures, programmed activities and junior culinary classes, which will keep kids entertained in a safe and fun environment. For smart travelers, Grand Hyatt Sanya Haitang Bay delivers exceptional moments of more.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Bicycles available
Kids stay free
Wifi
Hot bath
Pool / beach towels
Adult pool
Outdoor pool
Private pool
Yoga classes
Restaurant
Breakfast available
Breakfast buffet
Kids' meals
Outdoor dining area
Wine / champagne
Swimup bar
Poolside bar
Game room
Entertainment staff
Karaoke
Babysitting
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Facial treatments
Foot bath
Foot massage
Full body massage
Massage
Neck massage
24-hour security
BBQ facilities
Concierge
Convenience store
Currency exchange
Executive lounge access
Gift shop
Outdoor furniture
Picnic area
Shops
Sun umbrellas
ATM on site
Doorperson
Umbrella
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Electric blanket
Walk-in shower
Housekeeping
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Mountain view
Ocean view
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
City View
Luxury
Languages Spoken
English, Chinese

Location

No.68 Haitang North Road, Haitang Bay, Sanya 572013 China
Name/address in local language
832Reviews10Q+A20Room tips

Reviews
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Detailed Reviews
askyoyo wrote a review Nov 2021
china38 contributions7 helpful votes
+1
5.0 of 5 bubbles
Service of this hotel starts before we even checked in. I contacted the hotel a week prior to let them know we are celebrating our wedding anniversary and Lana from guest services promised me a memorable stay . Fion from club lounge also contacted me via email to ask if we have any special request and I told her I am allergic to bleach and request our sheets to use gentle detergent . From check in to going to our room , every staff we came across was very friendly and helpful and said hello. We arrived to a upgraded ocean front suite ( we are Hyatt explorist) with red roses petals made into heart shape on our bed. What a delight to a old married couple. We were tired and took a nap but didn’t wake up until 5 minutes to 7 pm and by the time we walk to the club lounge , it would have closed . Again we contacted Lana and this sweet girl said no worry , she will have her colleague wait a little bit for us so at least we can grab a quick bite. We got to the club lounge at 7:05 pm and the staffs greeted us and waited for us to pick out our food before they closed down the service area. Now this is service !!! Top notch . We will definitely recommend this hotel and return again .
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Date of stay: November 2021Trip type: Travelled as a couple
Room Tip: Always contact hotel in advance fir service request
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jimbomike wrote a review Aug 2020
Melbourne, Australia47 contributions63 helpful votes
5.0 of 5 bubbles
What a fantastic week we spent here at the Grand Hyatt in Haitang Bay! The resort itself is beautifully appointed with clean, spacious, well equiped rooms, a decent selection of dining options, and 3 pools which appeal to families, kids, and also the zen pool for adults to enjoy. Having said all of that, what differentiates the Grand Hyatt Haitang Bay from the many other resorts around the world that I have stayed at, was the exceptional service we received from Terrence Ng, Executive Assistant Manager and Fion, who, along with the Hotel General Manager, welcomed us on our first day, and looked after all our requests, dining arrangements, trips to Atlantis, Wuzhizhou Island etc. I could not recommend this resort more highly and will definitely be back!!
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Date of stay: July 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grand Hyatt Sanya Haitang Bay, Marketing at Grand Hyatt Sanya Haitang Bay Resort & Spa
Responded 2 Sept 2020
Dear Jimbomike, Thank you for choosing to stay with us at Grand Hyatt Sanya Haitang Bay Resort & Spa. We are glad to hear that you enjoyed your stay. Grand Hyatt Sanya Haitang Bay Resort & Spa is situated amid the serene and sandy beach in the center of the National Coast, Haitang Bay. With a contemporary design inspired by traditional Chinese lanterns, this splendid resort is a beacon on the shore guiding travellers to a destination of comfort, luxury and rejuvenation. The resort is mere 34 km from Sanya Phoenix International Airport, and less than 15 minutes' walk from Sanya International Duty - Free Shopping Complex. Should your travels bring you back this way, I hope that you will stay with us again. Best Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Daniel H wrote a review Nov 2020
Beijing10 contributions3 helpful votes
5.0 of 5 bubbles
As a Hyatt Globalist, Grand Hyatt Sanya Haitang Bay would never disappointed you.

This is my second time to stay here, as usual, I received warm welcome when I arrived hotel. Three rooms I booked were all upgraded and organized in the same floor is a very thoughtful arrangement.

I have to appreciate the staff in the Grand Club especially Fion. To be honest it is rarely seen “executive lounge” in the resort hotels, however it keeps the standards of a Grand Hyatt hotel around the world. As a frequent traveler, I truly could treat it as my second home, a harbor of my endless business travel.

My family had a wonderful holiday here. Definitely I will come back soon.
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Date of stay: November 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grand Hyatt Sanya Haitang Bay, Owner at Grand Hyatt Sanya Haitang Bay Resort & Spa
Responded 11 Nov 2020
Dear 130danielh, Thank you for choosing to stay with us at Grand Hyatt Sanya Haitang Bay Resort & Spa. Thank you for your stay and spending time to share your experience with us. We are glad to hear that you enjoyed your stay. We look forward to welcoming you back to our resort in the future. Best Regards
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Uwe P wrote a review Jun 2020
Shanghai, China21 contributions4 helpful votes
3.0 of 5 bubbles
Hainan Island in South China is always a good place to go for a weekend trip to escape busy Shanghai. Usually we stay in hotels in Yalong Bay but this time we wanted to try Haitang Bay. We booked Grand Hyatt because of the good ratings.

The big surprise came when we arrived at the hotel. During check-in we were informed that all beaches in Haitang Bay are closed and swimming in the sea is not allowed. Of course that's a no-go for somebody who wants to stay at the beach for sunbathing and swimming. There is no clear announcement about this restriction on the booking websites. After half a day of discussion Grand Hyatt agreed to cancel our reservation and we moved to another hotel in Yalong Bay were the beach was open and swimming was allowed.
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Date of stay: June 2020
5.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grand Hyatt Sanya Haitang Bay, Marketing at Grand Hyatt Sanya Haitang Bay Resort & Spa
Responded 22 Jul 2020
Dear valued guest, Thank you for choosing Grand Hyatt Sanya Haitang Bay Resort & Spa and sharing your comments with us. We understand and apologize for the inconvenience caused by the non-swimming policy of Haitang Bay. We appreciate your comments and will share these with our team so that we can improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Best Regards
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
vz2274 wrote a review Jan 2020
Tokyo, Japan10 contributions15 helpful votes
1.0 of 5 bubbles
Was very disappointed with the stay. We stayed 6 nights as a family and every single day there was something that went wrong.

Check in was at 3pm but rooms were not ready at 3. We were informed of the different towers in the hotel or where to go.
Housekeeping didn't even make the bed on our second day! Not sure how that happened...
The jacuzzi was closed for maintenance during the entire time we were there and the sauna had to be requested 1 hour in advance. We went to the gym first so that was fine but then when we got in it was not hot at all. No phone in the change room so we couldn't even ask if they could check the temperature. Then the next day we had the same routine and a different staff member turned on the hot water so everything worked...

The yoga that was supposed to be offered was not because the instructor was on holiday.
The adult pool was occupied mostly by kids ... probably because the kids pool and family pool are not heated and water was freezing there so everyone came to the adult pool that was somewhat warm
Service was not there at all. Definitely not worth the price
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Review collected in partnership with Hyatt Hotels
Date of stay: December 2019
1.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grand Hyatt Sanya Haitang Bay, Marketing at Grand Hyatt Sanya Haitang Bay Resort & Spa
Responded 22 Jul 2020
Dear valued guest, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Best Regards
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
russ p wrote a review Oct 2020
Carlsbad, California87 contributions78 helpful votes
5.0 of 5 bubbles
Thanks to Fiona for her attention to details and taking care of us on our latest visit to Hainan. Her and her staff were exceptional.

This is our second time to the property and it was wonderful.

The rooms are great! Beautiful views, balcony overlooking the ocean, two sitting areas, huge bathroom with a huge bath tub facing the ocean and a walk in closet. The natural wood and decor really compliments the views.

Highly recommend the club lounge if you can, breakfast, afternoon tea and evening happy hour and more great views.

The pools and grounds are very well done and maintained. We went through some of the other nearby hotels and Hyatt had the best layout in our opinion...fun pool with water playground a separated tiered family pool with infinity pools and a zen adult pool (although there were a few kiddos there)

For the price point and location in haitang, the Grand Hyatt provides a fantastic value and memories.
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Date of stay: October 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grand Hyatt Sanya Haitang Bay, Owner at Grand Hyatt Sanya Haitang Bay Resort & Spa
Responded 29 Oct 2020
Dear russ p, Thank you for choosing to stay with us at Grand Hyatt Sanya Haitang Bay Resort & Spa. Thank you for your stay and spending time to share your experience with us. We are glad to hear that you enjoyed your stay. We look forward to welcoming you back to our resort in the future. Best Regards
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
hanslopezvito wrote a review Jul 2022
Shanghai, China1 contribution
1.0 of 5 bubbles
The front desk staff had only 2 months' experience and did not know the difference between Alipay and Apple Pay. The waiting staff at the Grand Cafe where we have our buffet breakfast ran to the hills when we asked for iced water (even if we spoke Chinese to them). And there were too few housekeeping staff apparently - that's why they could only check us into the room at 6pm (yet we paid full rate for the day), and never spotted the 2-day old bread crumbs left on the floor by a previous guest. I used to love coming to the Grand Hyatt in Haitang Bay... but this latest experience was a downer.
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Review collected in partnership with Hyatt Hotels
Date of stay: July 2022
2.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grand Hyatt Sanya Haitang Bay, Owner at Grand Hyatt Sanya Haitang Bay Resort & Spa
Responded 23 Aug 2023
Dear valued guest, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Best Regards
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Gabriele C wrote a review Jun 2020
8 contributions1 helpful vote
2.0 of 5 bubbles
The structure is far from the level of the other Grand Hyatt, as soon as we arrived nobody took our bags, during the check in they did not introduce us to the facitiles but asked only to upgrade the room. The worst part is that the swimming pool is closed and you cannot swim to the sea, which makes no sense about a hotel in Sanya. The restaurants inside the structure are almost all closed and there is no place to have a cocktail after 9.00 pm. They asked us for a $ 700 deposit and there isn't even a minibar in the room. I don't want to go further, also because I will never come to this Grand Hyatt again.
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Date of stay: June 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grand Hyatt Sanya Haitang Bay, Marketing at Grand Hyatt Sanya Haitang Bay Resort & Spa
Responded 22 Jul 2020
Dear valued guest, Thank you for your candid review. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Best Regards,
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rachel S wrote a review Dec 2020
Tianjin, China2 contributions
5.0 of 5 bubbles
Hotel has beach view rooms outside the balcony. Very nice suite rooms and friendly hotel staff. I thoroughly enjoyed the sun rise and sunset views at the convenience of the room balcony. Room facilities are great with double glazed windows and sunblock curtains for quiet sleep when desired at such proximity to the beach. Highly recommended for hotel travellers.
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Review collected in partnership with Hyatt Hotels
Date of stay: December 2020
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grand Hyatt Sanya Haitang Bay, Owner at Grand Hyatt Sanya Haitang Bay Resort & Spa
Responded 29 Dec 2020
Dear rachsu2020, Thank you for choosing to stay with us at Grand Hyatt Sanya Haitang Bay Resort & Spa. Thank you for your stay and spending time to share your experience with us. We are glad to hear that you enjoyed your stay. We look forward to welcoming you back to our resort in the future. Best Regards
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Victor H wrote a review Jul 2020
Shanghai, China380 contributions107 helpful votes
4.0 of 5 bubbles
Very nice resort with a beachfront on Haitang Bay. The beach there has very nice sand and is very large and long. But somehow swimming is not permitted.

The Ocean front room has a beautiful view of the bay and an oversized bathtub in a well equipped bathroom. The service is attentive. Breakfast is with plenty of choice and good quality of food like in most Hyatt group hotels and resorts. We also tried the spa and it is satisfactory. It was a pitty that the adult swimming was closed. The family swimming pool is fun for parents with their children.

Very convenient to have a commercial mall just 3 minutes away from the resort, with restaurants, a seafood market to buy the seafood and a supermarket. Overall it is an excellent resort that certainly would be overcrowded in high seasons or when the full flow of tourists come back after the health crisis.
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Date of stay: July 2020
5.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Room Tip: If you enjoy swimming in Summer, book a room with access to private pool.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grand Hyatt Sanya Haitang Bay, Marketing at Grand Hyatt Sanya Haitang Bay Resort & Spa
Responded 22 Jul 2020
Dear valued guest, Thank you for choosing to stay with us at Grand Hyatt Sanya Haitang Bay Resort & Spa. We are glad to hear that you enjoyed your stay. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Best Regards
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
riotsquad asked a question Nov 2018
philippines277 contributions15 helpful votes
Do you provide airport transfers to your hotel? How much?
HK人 asked a question May 2018
Hong Kong, China108 contributions18 helpful votes
Are fitness center and spa free for staying guests, please?
Answer from NickInChina1
Shanghai Region, China258 contributions137 helpful votes
Access to the gym is free -- not the best gym if you ask me - but it is there. I would rather go in the swimming pools -there are several of them across the hotel grounds
Answer from berlinator
San Francisco, California49 contributions29 helpful votes
As far as I remember both beds are same size, approximately 1,8 meters wide.
Sanya, China11 contributions
Dear valued guest, thank you for considering to stay with us in the very next future. Our twin bed side is 1.2m x 2m, and we do not have sofabed in room. Further to your concern, we would like to recommend you to request an extra bed for your kid (1m x 1.8m) when you make reservation. Please feel free to contact us if you need any further assistance.Thank you!
wicwawa wrote a tip Nov 2023
Foster City, California10 contributions3 helpful votes
2.0 of 5 bubbles
"The hotel only has two L2 charging spot. So if you are renting an EV like me, better prepared to find DC charging somewhere else."
Read full review
AlanT113 wrote a tip Aug 2023
Adelaide Hills, Australia259 contributions94 helpful votes
4.0 of 5 bubbles
"If you are looking for a quiet weekend this may not be the place, it’s a mixture of Las Vegas and Disneyland, great for kids."
Read full review
Lena G wrote a tip Jul 2022
82 contributions13 helpful votes
5.0 of 5 bubbles
"If traveling with families, opt for the family rooms!"
Read full review
askyoyo wrote a tip Nov 2021
china38 contributions7 helpful votes
5.0 of 5 bubbles
"Always contact hotel in advance fir service request"
Read full review
Victor H wrote a tip Jul 2020
Shanghai, China380 contributions107 helpful votes
4.0 of 5 bubbles
"If you enjoy swimming in Summer, book a room with access to private pool."
Read full review
Not the right property for you?
There are more places to choose from in the Sanya area.
PRICE RANGE
$196 - $234 (Based on Average Rates for a Standard Room)
LOCATION
ChinaHainanSanya
NUMBER OF ROOMS
435
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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GRAND HYATT SANYA HAITANG BAY RESORT & SPA - Hotel Reviews & Price Comparison (China) - Tripadvisor

Frequently Asked Questions about Grand Hyatt Sanya Haitang Bay Resort & Spa
What are some of the property amenities at Grand Hyatt Sanya Haitang Bay Resort & Spa?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Grand Hyatt Sanya Haitang Bay Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Hyatt Sanya Haitang Bay Resort & Spa?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Grand Hyatt Sanya Haitang Bay Resort & Spa?
Yes, parking is available to guests.
What are some restaurants close to Grand Hyatt Sanya Haitang Bay Resort & Spa?
Conveniently located restaurants include Chuyi Wutai Restaurant, S.E.A Restaurant, and Lobby Lounge.
Are there opportunities to exercise at Grand Hyatt Sanya Haitang Bay Resort & Spa?
Yes, guests have access to a pool, a fitness centre, and yoga classes during their stay.
Does Grand Hyatt Sanya Haitang Bay Resort & Spa have airport transportation?
Yes, Grand Hyatt Sanya Haitang Bay Resort & Spa offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Grand Hyatt Sanya Haitang Bay Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Hyatt Sanya Haitang Bay Resort & Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Grand Hyatt Sanya Haitang Bay Resort & Spa?
The staff speaks multiple languages, including English and Chinese.
Are there any historical sites close to Grand Hyatt Sanya Haitang Bay Resort & Spa?
Many travellers enjoy visiting Binglang Ethnic Village (10.3 km).
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