Renaissance Sanya Haitang Bay Resort
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Renaissance Sanya Haitang Bay Resort

melting icecream
Traveller (1393)
View from the balcony of Grand Ocean View Suite
Room & Suite (284)
One of the many pools
Pool & Beach (221)

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About

4.5
#10 of 104 resorts in Sanya
3.8 of 5 bubbles
Location
4.4 of 5 bubbles
Cleanliness
4.3 of 5 bubbles
Service
4.3 of 5 bubbles
Value
Discover Renaissance Sanya Haitang Bay Resort, a Marriott lifestyle brand. Explore the spectacular tropical landscaping and pristine beaches with incredible sunsets. Relax and rejuvenate at our exquisite resort located at Haitang Bay on the South China Sea, where Guest rooms offer a choice of breathtaking ocean or equally stunning mountain views. Enjoy the various culinary delights within the resort. Red Star offers international cuisine and evening seafood & BBQ Buffet, where during the winter, the hot pot selection is also available. Star Anise offers Cantonese cuisine complimented by selection of cuisines from various parts of China. While Starfish Market presents Grill & BBQ selection during the weekend & public holidays. For those seeking a venue to chill out before & after dinner. Visit the Lounge at the Lobby with Live music. Other amenities include the fitness centre, kids' pool with slide, R-kids' club with many recreational activities including bowling alleys. Not forgetting our huge swimming pools, where you can always find a quiet spot to relax. Our event facilities feature an exquisite grand ballroom that accommodates 900+ dinner guests and the lawn for 300+ dinner guests. Renaissance Sanya Haitang Bay Resort has the advantage of accessible beach to swim in Haitang Bay. It is only 15 minutes drive to the World's largest duty free mall at the bay by our complimentary shuttle bus and 45 minutes drive directly to the airport. Bonboy Members get extensive discounts & special prices in the restaurants & bars, recreation and spa including all day happy hour drinks in the Lounge & Starfish Bar.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Beach
Bicycle rental
Kids stay free
Parking
Wifi
Hot bath
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Game room
Tennis court
Water park
Babysitting
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Free airport transportation
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
BBQ facilities
Concierge
Currency exchange
Gift shop
Newspaper
Picnic area
Sun umbrellas
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Whirlpool bathtub
Private balcony
Room service
Safe
Sofa
Telephone
Bottled water
Iron
Wake-up service / alarm clock
Minibar
Refrigerator
Flatscreen TV
On-demand films
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Family Resort
Lagoon View
Languages Spoken
Chinese
Hotel links
Special Offer:Earn points toward free nights.
721Reviews29Q+A100Room tips

Reviews
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Detailed Reviews
Deanosaur89 wrote a review Aug 2020
Edmonton, Canada
+1
4.0 of 5 bubbles
This is a pretty large resort with big comfortable rooms and a very large pool complex. We felt fairly alone until we went for the breakfast buffet which is absolutely nuts after 9 am. I would recommend going before 9 and having a friend hold on to the table.

The resort caters to families but we found quiet areas near the pool bar and the starfish bar itself. Dining and drinks at the resort are pretty good and we enjoyed a few cocktails and burgers.

The rooms are well appointed with large showers, big bath tubs and comfortable chairs or couches. We stayed in a king room and had no regrets other than the long walk to the lobby but we had a very short walk to the pool. There is a beach on the ocean but you cannot swim in it as the water is quite rough and the area is unsupervised. The location is not great so don't expect a quick walk or Didi ride to restaurants outside the resort. Please note that the bars and restaurants do close early some nights if they are not busy and the R Place Bar is currently renovating as of August 2020.

I would say the good outweighs the bad if you are looking for a quiet and relaxing resort.
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Date of stay: August 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from VINCENT LIU, 营销 at Renaissance Sanya Haitang Bay Resort
Responded 25 Nov 2020
Thank you for staying with us, and I appreciate your candor in your review of your stay. We take feedback from our guests very seriously, I welcome any additional comments or suggestions you would like to share, and I hope you will try our hotel again in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sue K wrote a review Jul 2021
Shanghai, China
4.0 of 5 bubbles
We were looking for a resort away from the hustle and bustle and this was it! The grounds are gorgeous with lots of couples coming for wedding photos. The staff is very friendly and try hard to please. The rooms are spacious and clean albeit a bit musty smelling. We spent most of our meals at the Starfish Bar because of its location, ambience, menu selection and service. A big shout out to DEVIN, our constant server, who took great care of our food and beverage needs - he is amazing!
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Date of stay: July 2021
4.0 of 5 bubblesRooms
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Room Tip: Building D is closest to the ocean!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MIA ZHOU, 销售 at Renaissance Sanya Haitang Bay Resort
Responded 23 Jun 2022
Dear Guest, thank you for choosing Renaissance Sanya Haitang Bay Resort. We hope to look forward to seeing you again and bring you a better service!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
bachelor8 wrote a review Feb 2022
+1
5.0 of 5 bubbles
This resort has a huge outdoor lagoon pool surrounded by tropical gardens. Beach was very clean and quiet. Breakfast was ok. Free shuttle bus run to CDF mall, downtown, and Atlantis. I received a room upgrade to a sea view room from the balcony I can see sunrise from sea level.
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Date of stay: February 2022
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MIA ZHOU, 销售 at Renaissance Sanya Haitang Bay Resort
Responded 23 Jun 2022
Dear Guest, thank you for choosing Renaissance Sanya Haitang Bay Resort. We hope to look forward to seeing you again and bring you a better service!
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Renyang L wrote a review Oct 2020
1.0 of 5 bubbles
I was recommended to top up $150 for restaurants in the hotel at check-in service, but found too much for my stay. I asked for full refund and was refused, what's more, I was told that the value was only valid for 30 days, which is a great Infringement of consumer rights.
I seeked for assistance from government service, but still no response. Really shame for Marriott. Please everyone avoid this hotel.
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Date of stay: October 2020
2.0 of 5 bubblesLocation
1.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Koray Savas wrote a review Sept 2020
Shanghai, China
+1
5.0 of 5 bubbles
What a great experience between 17th and 24th September. We had great service from Anna ADR, Charlie and Anita in F&B as well as housekeeping team. Guest Relations team always there to help us with our questions and inquiries. Looking forward to go back in December.
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Date of stay: September 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from VINCENT LIU, 营销 at Renaissance Sanya Haitang Bay Resort
Responded 25 Nov 2020
Thanks for your kind comments about your stay with us. Hope to see you return again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
HappyDragon0201 wrote a review Feb 2022
Beijing, China
+1
5.0 of 5 bubbles
Due to COVID less hotel guests and very quite and relaxed our entire stay. Few steps to the beach, looks like their private one as not many people also bit far from other hotels in Haitang. We had Thai food at their Thail restaurant. Tastes great and nice service. Room was not new but clean and comfortable . Swimming pool was big and water was clean enough.
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Date of stay: December 2021Trip type: Travelled with friends
Room Tip: It would be much convenient if you rent a car during your stay in Hainan Island. Hotel is a...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MIA ZHOU, 销售 at Renaissance Sanya Haitang Bay Resort
Responded 23 Jun 2022
Dear Guest, thank you for choosing Renaissance Sanya Haitang Bay Resort. We hope to look forward to seeing you again and bring you a better service!
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
1HotTea wrote a review Jun 2013
San Francisco, California
5.0 of 5 bubbles
My family and I miraculously carved out the perfect time to visit Renaissance Sanya Resort and Spa for 6 nights in June 2013.

We arrived at the resort around Midnight due to airline delay. The taxi ride from Sanya Airport to the resort took 47 minutes and cost us 145 RMB ($23.54 US) for a ~46 km trip (~28.58 miles). We were in awe driving up to the gorgeous resort viewing the modern asian style architecture, the serene entrance fountains, and the golden dragon globe in the center of the tall marble/wood columns in the beautiful high ceiling lobby.

The two service staff members were very polite with us and generously upgraded us from our purchased Deluxe Ocean View guest room ( 59 sqm / 635 sqft ) to the Grand Ocean Suite ( 99 sqm / 1,065 sqft ) in building (D) which is closest to the beach ! They also gave us free WiFi internet since we were Marriott members. What a great way to brighten up our late night arrival !!!

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The Room:
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This Grand Ocean Suite was the largest, best layout, and most beautiful hotel/resort room we ever stayed in all our world travel!

1. This suite contained

1.1. A large balcony with 2 cozy couches ,2 chairs, and 2 coffee tables overlooking the beautiful beach and South China Sea that is a very short walk away (~45 meters / ~147 feet).

2. Two seemingly soundproof rooms with individual air condition control and access to the large balcony

2.1. The first room (living room) had a small bathroom, a closet, a mini refrigerator with dishes/glasses, a round table with 4 chairs, a long "L" shaped couch, a ~94 cm (~37 inches) LCD TV, computer desk (with almost all world power inputs, USB, HDMI, Ethernet, etc. connections), and was large enough to easily put in a rollaway bed & a crib with plenty of room to spare.

2.2. The second room had a firm but heavenly comfortable King bed, a ~94 cm (~37 inches) LCD TV, a walk-in closet with a safe, and a large bathroom (with 2 sinks, a free-standing large bathtub, a separate shower with 2 types of spray jets, and a toilet).

A family of 2 adults and 2 young children had such an awesome time in this suite relaxing in the large balcony, living room, and bedroom! it was cool, very peaceful, very comfortable, and luxurious ! It literally had everything we could ever need (including 2 free water bottles every day) !

The service was EXCELLENT at Renaissance ! They were very helpful when we called the front desk for many different types of requests. They gave us fresh fruit on our first day and when they found out my daughter's birthday they made a free pineapple birthday cake with fresh fruit as toppings for her without us asking ! She was so happy to see the cake in our room after a long swim that was specially made for her on the day of her birthday! Thank you Renaissance for being so considerate ,kind, and gracious !

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The Breakfast Buffet:
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The breakfast buffet at the Red Star Cafe was better than any 5 star resort in Hawaii we visited and almost as good as the Marriott Yalong Bay buffet in Sanya. It was a very large high ceiling red themed room and had many food sections separated by large dark glass walls. The food was delicious and there was a vast selection to satisfy any hungry stomach. The service was excellent and the atmosphere was very comfortable. The following is a brief description of all the sections I remember.

1. Cereal section

1.1. Contained common types of cereals , milk, and some meat and cheese choices.

2. Bakery section

2.1. Contained many types of bread, muffins, and other delicious pastries

3. Dim sum section

3.1. Contained typical dim sum items like jiao zi (gyoza/potstickers), steamed corn, steamed shao mai, steamed pork, steamed sweet black rice snack, etc., and warm soy milk or cow milk.

4. Soup section

4.1. Contained different types of vegetables, different types of meats (chicken, pork, fish sticks,etc.), and different types of noodles to have the chef cook for you once you pick all the items.

5. Pancake/Waffle section

5.1. Contained different types of pancakes, waffles, and toppings to put together.

6. Congee (porridge) section

6.1. Contained several different types of congees and toppings and even an oatmeal pot.

7. Egg section

7.1. Contained fried eggs, boiled eggs, eggs benedict, made-to-order eggs, potatoes, sausages, bacon, and baked tomatoes

8. Fried section

8.1. Contained fried rice, fried noodles, fried vegetables, etc.

9. Juice and Fruit section

9.1. Contained Watermelon juice, Carrot/Apple juice, Orange juice, Pineapple juice, Mango juice, Coconut juice, Apples, Oranges, and Pears.

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The Lagoon Pools:
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This was our absolute favorite place in the resort to hang out for several hours each day and we easily found open lounge chairs and non-crowded areas. In fact, for several days we almost felt completely alone in the whole lagoon. There was a Mercedes Benz fleet sales conference for 3 days during our stay and still felt the lagoon was not crowded.

The humongous and beautiful 10,000 sqm (~108,000 sqft) lagoon pool is so well designed it has at least 27 available areas in the lagoon to hang out (including non-heated jacuzzis, children slide area, and lap pool). So there are plenty of places to play with children and plenty of places to find a romantic area to relax with your loved one.

1. The entire lagoon pool is a maximum of ~1.2 meters deep (~3.94 feet).

1.1. So non-swimming adults and non-swimming taller children can have fun here.

2. There are a lot of tropical plants placed all around the lagoon which makes it very peaceful and seem secluded in some areas.

3. There is a lap pool near the beach and near the last building in Tower B.

4. Near the lap pool, there are 2 children slides in a pool area that is only about 46 cm deep (~1.5 feet).

5. Next to the children slides area there is a splash fountain area for the children. The water here is very shallow at about 15 cm (~6 inches). To memory there are about 6 children water fountain/sprinklers to play under. The handle that turns on all the sprinklers is at the front of the area.

6. There are about 9 non-heated jacuzzis throughout the lagoon pool. The children loved playing in here because of the air jets and the square you sit in is shallow enough (~61 cm / ~2 feet) for them to stand in.

7. The ice cold water bottles that the service staff hand out are perfect on the very hot days.

8. We had a lot of fun using our inflatable water vessels and saw many creative ones too. Next time we will bring a tiny children's raft with oar as that looked real fun for the children.

9. The night swimming was incredible here and our children just loved it ! Most of the lagoon pool had good lighting and several areas had tiny lights at the bottom of the pool.

9.1. I would actually choose the later swimming time next visit as it felt good to not have to deal with the hot sun beating down on us.

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The Beach:
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The large private beach area was very beautiful, peaceful, clean, comfortable, and there were so many free/open beach cabanas and lounge chairs available !

1. There were football/soccer goals and a volleyball net on the beach for many people to play.
2. There were hardly any people on the beach every day we were there.
3. Our children had a blast building sand castles and I even chased a few waves.
4. However, the service staff would not let anyone go swimming that I assume was due to the amount of jelly fish and strong eddy currents in the South China Sea.
5. At night time, there was plenty of light near the center of the beach so children/adults could still play

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Suggestions for the hotel:
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1. The landscape around the resort is very beautiful but has very few flowers. Please review other island hotel landscapes like the Four Seasons Resort Maui or Grand Wailea (Waldorf Astoria Resort) in Maui, Hawaii to see how this landscape can be improved.

2. We enjoyed the peace and quiet we had in the lagoon pool area but it would have been greatly appreciated if the hotel staff came by more often to offer beverages or even snacks. We only had service staff approach us once during our 6 night stay at the lagoon pool and we swam every day for several hours. I am sure there would be greater revenue each day if staff came out more often.

3. It would have been nice to have a few adult slides and at least one waterfall in the lagoon pool that swimmers could use or pass by. The Grand Wailea (Waldorf Astoria Resort) in Maui, Hawaii had a great design for this and all the guests had such a great time using them !

4. The red flag with letters stating "NO SWIMMING" on the beach was up every day during our stay. Since you have a marked off area in the South China Sea where people can potentially swim already then please try to make that area more safe so people can actually use it. Also, it would help if you could explain to customers why no swimming is allowed with your red flag put up all over the beach.

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Summary:
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Overall, we had an incredible time and this is truly our favorite place amongst all China cities and islands we have visited because it excelled in every area that was important to us (excellent service, excellent room, excellent lagoon pool, great beach, beautiful resort, and good food) ! We will definitely be back in the future since we no longer have the urge to go to Hawaii with a great resort like Renaissance.

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General Tips:
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1. Don't trust website www.weather.com for the true weather forecast in this Haitang Bay area. Please call the hotel local phone number (86-898-3885 8888) to find out the real weather outlook. We would have not made our trip if we only relied on www.weather.com because it said it was 60-80% t-storms/rain everyday. In fact only 1 day out of the 6 nights was partly rainy.

2. Please note that Taxi drivers generally don't like to ride here because this Haitang Bay resort is so far away from Sanya downtown (~40 km or 25 miles) so they might charge you extra (or off meter charge) just to drive there.

3. There is a free shuttle bus to/from the airport to/from the Renaissance resort that you can reserve if you can depart at one of their 3 scheduled estimated time departures (ETD). I heard you can use these same shuttles for going downtown Sanya which would provide a much cheaper option than paying private car/taxi. FYI I attached a picture of the complete schedule to this review.

3.1. Renaissance to the Sanya airport reported in military time
3.1.1. ETD 1100, 1515, 2000
3.1.2. ETA 1315, 1700, 2130

3.2. Airport (look for Renaissance bus at Domestic Arrival Hall in Bus Parking area) to Renaissance.

3.2.1. ETD 1330, 1715, 2150
3.2.2. ETA 1500, 1930, 2320

4. If you are going to get an ocean view room and don't mind a long walk to the lobby the best view would be from either building D or building B since they are closest to the beach and you can easily hear the ocean brushing up against the sand.

4.1. We were on the 5th floor and thought it was perfect height.

5. If you are going to the pool please stop by any of the towel stations to get your towels before picking a lounge chair since the staff may not come by for a while and it is the best way to reserve your chairs.

5.1. Also ask for the free ice cold water bottles to save when you are thirsty.

6. You can get air for your inflatable water tubes/vessels by talking to any of the towel stations near the pool.

7. I found out why a lot of Chinese were not at the lagoon pool during the early day time. Most people came much later in the day.

7.1. I also felt that the best time to come to the lagoon pool on really hot days was around 4pm. This allowed us to avoid the very hot sun and avoid the worry that our children would get sunburned. It felt so good to play in the sand or lagoon pool at this cooler time.

8. If you don't feel like spending the high prices of resort restaurants for lunch/dinner and can speak/read Chinese (mandarin) then you can visit the non-Marriott "Seafood Booth" restaurant near building B by beach

8.1. Need to understand Chinese writing and language to order from the menu.
8.2. There are fish tanks where you pick out your seafood that you want cooked for your meal.
8.3. They have fresh delicious seafood at least half the cost of the resort restaurant.

8.3.1. 3 seafood dishes, 1 fried noodle plate, and 1 vegetable plate cost 287 RMB ($46.60 US) on one night and 259 RMB ($42.05 US) the other night

8.3.1.1. This easily satisfied the stomachs of 2 adults and 2 small children.

8.4. Fresh juices were great here and only cost 28 RMB ($4.55 US) for a 2 liter pitcher.

8.4.1.1. We had fresh watermelon, mango, and pineapple juice. The pineapple juice didn't taste as good as the others.
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Date of stay: June 2013
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RenaissanceSanya, 公关经理 at Renaissance Sanya Haitang Bay Resort
Responded 11 Dec 2018
Just wanted to thank you for your recent stay here at Renaissance Sanya Resort & Spa! So glad you were able to experience our authentic hospitality. We look forward to seeing you soon.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Anonymous Doc wrote a review Aug 2015
The Netherlands
+1
1.0 of 5 bubbles
Based on the good reviews and watching pictures and the more than pleasant experiences we have with the Renaissance in Paris, we decided to book a 10 night stay for two family's (8px) at this resort for our family vacation this summer.

We and especially the kids had high expectations and were looking forward to play in the pools and kids recreation room.

When we checked in at the hotel, we were offered a welcome drink before we went to the rooms on the C tower, 750 and 751 if I remember correctly.
What we noticed when walking was that the building could use some maintenance as it looked older than the pictures show.
Then the rooms, light and spacious, at first a feeling of happiness since we seemed to have made the right choice. But then we inspected the room more thoroughly before unpacking and what we saw were dirty floors ( white grooved ceramic tiles were black from dirt) and broken shutters. The complementary white hotel slippers were used, the soles were black, and put back in the plastic package where it came from and resealed.
I tried to conceal my disappointment, since the possibilities on paper especially for the kids to have a good time were so great.

We went to dinner, the restaurant we were directed to was a buffettype restaurant. We just wanted a fast meal. But it was so crowded, that it took some effort to seat the 8 of us. The restaurant was dirty, food on the floor, tables which weren't used weren't cleaned, the carafes used to serve the drinks chipped, ice melted on the desert stand, but most annoying, the cooks all seemed to stop working at 2030hrs, where the restaurant had opening hours till 22hrs. The kids especially were disappointed that while they were in line at the popcorn stand, the cook shut off the machine just when it was their turn... and the manager was not able to convince the cooks to make new popcorn. I know it seems a non-issue but things like a popcorn stand make kids happy... and turning it of when it's your turn to collect some treats is just stone cold.
Overall we would rate the buffet a low end "all you can eat restaurant" similar to those which are popular nowadays in Holland.

Then we took a stroll on the grounds towards the poolarea, where the kids got scared after seeing a big rat. We made a u-turn and went to the kids recreation area. Luckily it was included in our booking, otherwise we had to pay for everything we wanted to do, per hour! But there the decision was made, we couldn't have the relaxed vacation we had planned here.
The same evening, we cancelled the rest of the nights.

Next morning, my friend and I went to physically check out some hotels in the area that we had selected the night before. That we had made the right choice, canceling the rest of our stay, became clear when we had to wait in line for over 20 minutes for breakfast, and when finally seated, again lines at every food station which were short of food.....

Eventually we decided to move to the Intercontinental Sanya Hating Bay Resort. Looks very similar, less pools, smaller kids recreation area, but as clean as on pics, no rats and cockroaches, better breakfast, buffet restaurant not tried. But had a very very nice time, with friendly staff, as said, clean rooms and public areas.

One thing that really surprised me was that the staff at checkout was not at all surprised when we left 9 nights earlier than scheduled. The only one who noticed was the driver from the Renaissance bus, who drove us from the airport on arrival and to the Intercontinental the next day....

So as said in the title, thank you Renaissance, for without the experience we had in your resort we had not found the Intercontinental and really enjoyed our vacation!
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Date of stay: July 2015
4.0 of 5 bubblesLocation
2.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
Room Tip: Seaview rooms, high floor
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Renaissancesanya, Manager at Renaissance Sanya Haitang Bay Resort
Responded 11 Aug 2015
Dear Guest, Thank you for choosing Renaissance Sanya Resort & Spa and leaving us your valuable comments. We're terribly sorry that the hotel failed to offer your family a pleasant stay. The problem you've encoutered in restaurant food quality and service as well as room maintenance has been reported to general manager and the related managers. We will work closedly on it and improve accordingly. Thank you again for leaving us the comments and we sincerely invite you back for your next stay.
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ProfessorMUSTAFA wrote a review Jan 2015
Los Angeles, California
5.0 of 5 bubbles
We were met at the airport by a great chauffer , who agreed to stop us on the way to the resort to buy some fruit and bottled water , We found out later it was not needed . Arrived at the resort around 10 pm , to my surprise we were greeted by 6 staff members and escorted to our villa , We were up graded to an ocean front villa , NICE touch . I was amazed at the services provide by this resort , FREE basket of your choice of fruit DAILY . FREE Laundry service DAILY , FREE mini bar drinks . Free transportation within the resort AND FREE SPA treatment for 2 . NICE good sized pool , EXCELLENT SERVICE . UNFORGETABLE EXPERINCE . THANKS TO ALL .
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Date of stay: August 2014
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
Trip type: Travelled as a couple
Room Tip: A villa with a pool and an ocean view is worth every $ spent .
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RenaissanceSanya, 公关经理 at Renaissance Sanya Haitang Bay Resort
Responded 11 Dec 2018
Just wanted to thank you for your recent stay here at Renaissance Sanya Resort & Spa! So glad you were able to experience our authentic hospitality. We look forward to seeing you soon.
Read more
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Viberviber wrote a review May 2014
Singapore
3.0 of 5 bubbles
I am very disappointed with Cindy and Michael at Red Star Cafe. We were rushing for flight and my 3 year old girl didn't want to take breakfast. We were worried she will be hungry later on and took few breads. Cindy saw and said we were not allowed to take away good. I explained it was meant for my girl and she said my girl didn't pay for breakfast. I told her ours is family package which included breakfast for kids. She insisted we cannot take away and we decided to talk to the manager Michael. Again Michael also insisted and ended up we paid rmb68 for the bread. This left a very bad ending to our Sanya trip, especially being a kids friendly hotel. They were so inflexible, did not bother to listen to our explanation and so insistent with company policy. We will come back to Sanya, but definitely not to Renaissance.
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Date of stay: May 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RenaissanceSanya, 公关经理 at Renaissance Sanya Haitang Bay Resort
Responded 11 Dec 2018
Thank you for writing a review about your recent stay with us. We are very sorry you were unhappy with our guestrooms. We appreciate your feedback, and will keep your comments in mind while we work to improve our guest experience. We hope you’ll stay with us again soon and tell us what you think about our improvements.
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mrshann asked a question Oct 2021
Shanghai, China126 contributions25 helpful votes
Can you advise what benefits for titanium member of bonway
Answer from RenaissanceSanya
Sanya, China17 contributions
Dear Mr. Nelson G Thank you for the inquiry. The package is for the Grandparents+Parents+kids and it comes with 2 rooms already. Otherwise it would be very crowded even in our spacious room. You may like to book directly at our website and be a Marriott Rewards Members too for additional benefits if you arent already. Sincerely André Nurman Acting General Manager
HappyDragon0201 wrote a tip Feb 2022
Beijing, China1,680 contribution474 helpful votes
5.0 of 5 bubbles
"It would be much convenient if you rent a car during your stay in Hainan Island. Hotel is a little isolated from other hotel area."
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Sue K wrote a tip Jul 2021
Shanghai, China24 contributions1 helpful vote
4.0 of 5 bubbles
"Building D is closest to the ocean!"
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D L wrote a tip Sept 2019
Hong Kong, China8 contributions3 helpful votes
5.0 of 5 bubbles
"Most rooms have a seaview"
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Raphael G wrote a tip Jan 2019
Sao Paulo, SP307 contributions113 helpful votes
4.0 of 5 bubbles
"Get a room connecting the pool."
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IvicaSimic wrote a tip Aug 2018
Xi'an, China74 contributions5 helpful votes
4.0 of 5 bubbles
"Room with Lagoon (pool) entrance"
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Not the right property for you?
There are more places to choose from in the Sanya area.
PRICE RANGE
$101 - $171 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
renaissance sanya hotel sanya, renaissance sanya resort and spa
LOCATION
ChinaHainanSanya
NUMBER OF ROOMS
508
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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RENAISSANCE SANYA HAITANG BAY RESORT - Now $114 (Was $̶1̶7̶1̶) - Reviews & Price Comparison (China)

Frequently Asked Questions about Renaissance Sanya Haitang Bay Resort
Which popular attractions are close to Renaissance Sanya Haitang Bay Resort?
Nearby attractions include Aquaventure Water Park (6.6 km), Sanya Zhujiang Nantian Spa (6.0 km), and The Lost Chambers Aquarium (6.5 km).
What are some of the property amenities at Renaissance Sanya Haitang Bay Resort?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Renaissance Sanya Haitang Bay Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Renaissance Sanya Haitang Bay Resort?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Renaissance Sanya Haitang Bay Resort?
Yes, free parking is available to guests.
What are some restaurants close to Renaissance Sanya Haitang Bay Resort?
Conveniently located restaurants include XianHai By The Sea, The Sanya EDITION, The Jade Egret, The Sanya EDITION, and SKYBAR at EDITION, The Sanya EDITION.
Are there opportunities to exercise at Renaissance Sanya Haitang Bay Resort?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Renaissance Sanya Haitang Bay Resort have an airport shuttle?
Yes, Renaissance Sanya Haitang Bay Resort offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Renaissance Sanya Haitang Bay Resort have airport transportation?
Yes, Renaissance Sanya Haitang Bay Resort offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Renaissance Sanya Haitang Bay Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Renaissance Sanya Haitang Bay Resort offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
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