We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Grand Hyatt Shenzhen

Save
Share
Traveller (442)
Room & Suite (145)
Dining (46)
Overview
  • Excellent64%
  • Very good28%
  • Average5%
  • Poor1%
  • Terrible2%
Travellers talk about
“the penthouse”(14 reviews)
“great hotel”(37 reviews)
“mixc mall”(10 reviews)
Name/address in local language
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star accommodation
All hotel details
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Rooms
27 Aug28 Aug
|
1 room, 2 adults, 0 children
Standard Room
Getting you more information on this room More
Free Cancellation
Book now, pay at stay!
Select
Show Available Rooms
Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 3 partner sites to see rooms from US$202.
We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Shenzhen hotels with availability
{"BOOKING_FEATURES": ["META_ABSOLUTE_PRICING","IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","IB_EXIT_INTERRUPTER","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_SHOW_AMENITIES_AS_ICONS","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","META_AIR","CHILDREN_SEARCH","IB_INLINE_ROOM_GRID","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","IB_BOOKING_FORM_FAVICON","STORED_CARDS","SHOW_DISCLAIMER_ASTERISK","IB_PRICE_WINS_COPY","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "7c578c4347d641b8afe98563afd9e015", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":1526508,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[125388580],"additionalContentIds":[],"pollCount":0,"checkin":{"day":27,"month":8,"year":2018},"checkout":{"day":28,"month":8,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":202,"entryCurrency":"USD","complete":false,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"7c578c4347d641b8afe98563afd9e015","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":268,"lowestMetaPrice":202,"additionalPartner":false,"highestMetaPriceDisplay":268,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":null,"highestMetaPrice":268,"lowestMetaPrice":202,"highestMetaPriceDisplay":268,"hotelName":"Grand Hyatt Shenzhen","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6IjdjNTc4YzQzNDdkNjQxYjhhZmU5ODU2M2FmZDllMDE1IiwiQUlLIjoiNTEwNDQyZmQ0NjljNGI1Yzk4MWJiMmQ4ZDM0OTA1ZTAifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isPriceDrawerEnabled":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": 1, "checkIn": "27/08/2018", "checkOut": "28/08/2018", "lowestPrice": "US$202", "hasDates": true, "hacComplete": false, "contentIdMappings": {"125388580":"Hyatt"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": false, "divClasses": "ppr_rup ppr_priv_resp_hr_room_grid", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_responsive","template":"ibex_room_grid_responsive__widget","moduleList":["handlers","tracking"],"divClasses":"prw_rup prw_ibex_room_grid_responsive","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_responsive__sub_header"}},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","moduleList":["handler"],"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{}},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_row_responsive","template":"ibex_room_grid_row_responsive__widget","moduleList":[],"divClasses":"prw_rup prw_ibex_room_grid_row_responsive","js":{},"dust":{"amenities":"ibex_room_grid_row_responsive__amenities","occupancy":"ibex_room_grid_row_responsive__occupancy","condition_col":"ibex_room_grid_row_responsive__condition_col","price_text":"ibex_room_grid_row_responsive__price_text","reservation_col":"ibex_room_grid_row_responsive__reservation_col"}},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
Reviews (831)
Filter reviews
449 results
Traveller rating
301
106
26
7
9
Traveller type
Time of year
LanguageEnglish
More languages
301
106
26
7
9
Show reviews that mention
All reviewsthe penthousegreat hotelmixc malltop floorhigh end shoppingthe club loungebedroom suiterain showercorner roomdiamond memberfloor to ceiling windowsguest roomsbreakfast buffetstar servicehk borderrooms are greatfitness center
FilterEnglish
Updating list...
1 - 5 of 449 reviews
Reviewed 1 week ago

Centrally located, attached to a high end mall, with several dining choices, in and around the hotel. Hotel is well kept, and the staff are very caring, and understands a business travellers needs. The lifts can be confusing sometimes, but kinda adds to teh experience.More

Review collected in partnership with Hyatt Hotels
Thank jksaha
Response from Grand-Hyatt-Shenzhen, Director of Operations at Grand Hyatt ShenzhenResponded 5 days ago

Dear jksaha, Thank you for staying at Grand Hyatt Shenzhen and sharing your positive impression with us. We are happy to learn that you were sincerely cared for by our associates during your stay. We hope that made your stay even more comfortable. The lifts...More

Reviewed 10 July 2018

My wife and I recently spent a couple nights here while on vacation. We had spent some time in a couple of other hotels on the mainland, and really wanted something that was a little special. This Grand Hyatt came through. You check in on...More

Thank jimdeansmith
Response from Grand-Hyatt-Shenzhen, Director of Operations at Grand Hyatt ShenzhenResponded 11 July 2018

Dear jimdeansmith, Thank you for staying at Grand Hyatt Shenzhen. We are proud to learn that our hotel left you with a very “special” impression and made you and your wife a great time during your vacation. We are glad that our professional front desk...More

Reviewed 1 July 2018 via mobile

My boyfriend and I stayed for 1 night whilst on a weekend away in Shenzhen, we currently live in Hong Kong. Overall I would recommend this hotel and we had a great experience. Pros Staff -were really welcoming and friendly, English was good, called us...More

Thank NH54321
Response from Grand-Hyatt-Shenzhen, Director of Operations at Grand Hyatt ShenzhenResponded 3 July 2018

Dear Anonymous 451, Thank you for staying at Grand Hyatt Shenzhen and taking the time to share your recent stay experience with us. We are glad to learn that you and your boyfriend enjoyed the upgraded room and liked the design and facilities of the...More

Reviewed 1 July 2018

business long term stay. Club staff and facitlities are amazing. F & B is very good. Hotel rooms are superior to almost all others. The staff is professional in every interaction I have had there. Highly recommend this hotel if the location works for you.More

Review collected in partnership with Hyatt Hotels
Thank pb0sc0
Response from Grand-Hyatt-Shenzhen, Director of Operations at Grand Hyatt ShenzhenResponded 3 July 2018

Dear pb0sc0, Thank you for being our long-term guest and leaving Grand Hyatt Shenzhen a full-score review. Your kind words about the hotel’s facilities and services are much appreciated and I will definitely share your compliments with our associates at the Grand Club. Thanks also...More

Reviewed 1 July 2018

I've stayed at quite a few Grand Hyatt properties, and this is one of the properties that, in my experience, truly value my Globalist status! I was upgraded up suite (as it was available when I check-in). The staff at Grand Club not only address...More

Review collected in partnership with Hyatt Hotels
Thank yikuoj
Response from Grand-Hyatt-Shenzhen, Director of Operations at Grand Hyatt ShenzhenResponded 3 July 2018

Dear yikuoj, Thank you for staying at Grand Hyatt Shenzhen and leaving us a full-score review. It is a great honor for us to be one of the best Grand Hyatt properties you have ever experienced, especially as you are a World of Hyatt globalist....More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Fitness Centre with Gym / Workout Room
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Wheelchair Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$168 - US$325 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in Shenzhen
#15 Spa Hotel in Shenzhen
#19 Luxury Hotel in Shenzhen
#227 Best Value Hotel in Shenzhen
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$168 - US$325 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in Shenzhen
#15 Spa Hotel in Shenzhen
#19 Luxury Hotel in Shenzhen
#227 Best Value Hotel in Shenzhen
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (442)
Room & Suite (145)
Dining (46)
Pool & Beach (12)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
Tina D
24 August 2016|
AnswerShow all 4 answers
Response from 33Kim633 | Reviewed this property |
Not pretty sure, I did not try to find this service near the hotel.
0
Votes
Google Translation
ludogdoo
5 May 2015|
AnswerShow all 2 answers
Response from Susan T | Reviewed this property |
You don't need a visa for hotel. Visa for entry into country will depend on your nationality. You can go through the Hong Kong airport, catch a taxi from airport into the hotel, which takes about 1.5-3 hrs, crossing the... More
0
Votes
danasbox
5 May 2015|
AnswerShow all 2 answers
Response from danasbox |
Thanks yikes looks like Hong Kong is MUCH faster!!! We may try the Hyatt Regency Hong Kong Sha Tin Which I guess it the new territory and no visa requirements and hopefully closer the HKG. Thanks if you have any Hyatt... More
0
Votes
Room Tips
"loud music coming from the outside of 16th floor room when I was working at 8:00 pm. they promptly moved me..."
Read review
"Corner room #1918 was huge with great views of the city and the Hong Kong border."
Read review
"take a higher floor to have the full view, either of the mountains or the cityscape."
Read review
"if facing the mountains, be sure to not be opposite the apartment block."
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing