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The Ritz-Carlton, Shenzhen

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Traveller (766)
Room & Suite (367)
Dining (104)
Overview
  • Excellent81%
  • Very good15%
  • Average2%
  • Poor1%
  • Terrible1%
Travellers talk about
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star accommodation
All hotel details
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Rooms
27 Aug28 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,258)
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620 results
Traveller rating
522
71
17
4
6
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Time of year
LanguageEnglish
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522
71
17
4
6
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All reviewsthe club loungeladies and gentlemenconvention centergeneral managerguest relationssecond homehome away from homeduty managerbusiness triproom servicespecial thanksservice levelcoco parkchinese new yearexcellent hotelchinese restaurantfavorite hotel
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1 - 5 of 620 reviews
Reviewed yesterday via mobile

It would be quite frustrated when I did not feel well in the intensive business trip. I suffered a neck and shoulder pain because of stressful work in recent trips. Luckily I stay at Ritz-Carlton Shenzhen this time and had Sabrina Wang help to get...More

Thank kevingau2017
Reviewed 2 days ago via mobile

Ari Wang is a great bartender and the staff in the Curve lounge is next to none. He made me feel at home and the service keeps me coming back night after night. The music was great and environment is good. Hope to see you...More

Thank tcain1969
Reviewed 3 days ago

About 10 years old,this 5 star hotel is in a great location, close to the convention centre, malls and metro stations. It has all the amenetiies you would expect from a 5 star and the Ritz Carlton - the club lounge on the 26 floor...More

Thank zoffany
Reviewed 3 days ago via mobile

I’ve stayed in every 5 star hotel in SZ at this point and the Ritz is #1 for me. Why? Service more than anything. The staff in the hotel is superb and the club lounge in particular. Fiona and Diana made my stay extra special...More

Thank loi_han_ga88
Reviewed 1 week ago

I stayed for 4 nights. Next to Malls, good restaurants, also very good restaurants in the hotel. First Class service. Hotel Staff very kind and pleasant. Special thanks to Mr Jim(bar and restaurant manager), he was very obliging and nice to us, assisted us with...More

Thank Gustavo C
Response from Iwan D, General Manager at The Ritz-Carlton, ShenzhenResponded 6 days ago

Dear Gustavo C, Thank you for taking the time to share your very nice comments on TripAdvisor and your loyalty to The Ritz-Carlton brand! I am most delighted to hear that you had fantastic stays at Your Ritz-Carlton, Shenzhen with best location and you were...More

View more reviews
About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free Parking
Spa
Room Service
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Free Parking
Wheelchair Access
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Spa
Bar/Lounge
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$188 - US$368 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Shenzhen
#1 Romantic Hotel in Shenzhen
#5 Spa Hotel in Shenzhen
#7 Luxury Hotel in Shenzhen
#228 Best Value Hotel in Shenzhen
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$188 - US$368 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Shenzhen
#1 Romantic Hotel in Shenzhen
#5 Spa Hotel in Shenzhen
#7 Luxury Hotel in Shenzhen
#228 Best Value Hotel in Shenzhen
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (766)
Room & Suite (367)
Dining (104)
Pool & Beach (19)
Amenities (19)
Business Centre & Event Rooms (11)
Family and Play Areas (2)
Questions & Answers
Ask a question
Via_Claire
16 May 2018|
AnswerShow all 2 answers
Response from Anglotraveller | Reviewed this property |
It did for our group up to about 22:00 hours (but I might be a bit out on the time)
1
Vote
michellelui2412
21 June 2015|
Answer
Response from Iwan D | Property representative |
Dear michellelui2412 To answer your concern regarding kids access to club lounge, we do not restrict kids to access lounge as we trust they will behave well. And in our lounge there will be variance 5 times food and... More
2
Votes
ZYelds
30 July 2014|
Answer
Response from Iwan D | Property representative |
Dear Sir, Warm greetings from The Ritz-Carlton, Shenzhen. Regarding the transportation bus service from Hongkong airport to our hotel. In Hongkong airport have shuttle bus to the border(the name is Huanggang... More
0
Votes
Room Tips
"Get a room on the lounge floor. Has the best views"
Read review
"Book this hotel using American Express Platinum card to get free upgrade and $100 food and beverage credit."
Read review
"Corner suites are large and sunny"
Read review
"Excellently services,City view,Swimming pool view"
Read review
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