Sheraton Dubai Creek Hotel & Towers
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Sheraton Dubai Creek Hotel & Towers

Unser kleines Dankeschön für das Trinkgeld an den Zimmerservice
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Panorama at the Sheraton Dubai Creek Hotel & Towers
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About

4.5
An iconic structure located on Dubai, UAE's historic waterway since 1978, Sheraton Dubai Creek Hotel & Towers continues to be the destination of choice for the social and business traveller. Leading the way in revitalising the cultural and historic district of Dubai Creek and its surroundings, our hotel overlooking creek offers guests a look at ‘Life at the Creek’, encompassing everything that this notable area in Dubai, United Arab Emirates has to offer. Following a complete renovation in 2015, the Sheraton Dubai Creek Hotel & Marina offers a modern, elegant look with the same familiar Arabic touches and hospitality the Hotel is renowned for, across 268 comfortable and contemporary rooms with spacious bathrooms and complimentary WiFi. Sheraton Club rooms and 30 expansive suites offer travellers heightened luxury, in an indulgent escape inclusive of Sheraton Club Lounge access and rooms located on higher floors, providing spectacular views of the creek and striking Dubai skyline.
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4.5
4.5 of 5 bubbles4,441 reviews
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Reviews summary
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Nestled near Dubai Creek, Sheraton Dubai Creek Hotel & Towers has earned accolades for its scenic vistas and convenient location, close to the airport and local attractions. Guests have commended the cleanliness of the rooms and the attentive, professional service that enhances their stay. While some may find the rooms slightly outdated, the overall value, modern amenities, and the variety of dining options, along with the luxurious atmosphere, ensure a memorable visit for many travelers.
Location
Convenient
Atmosphere
Inviting
Rooms
Spacious
Value
Reasonable
Cleanliness
Spotless
Service
Attentive
Amenities
Top-notch

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4,441Reviews144Q+A100Room tips
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Detailed Reviews
KayMM21 wrote a review Jan 2020
Kirkcaldy, United Kingdom
4.0 of 5 bubbles
We booked this hotel last minute as part of a week long Emirates Holiday. We booked a Creek View Club Room. The room was very nice and spacious with fantastic views of the Creek and the Business District. The toilet had a seperate bath and large shower. Toiletries were replaced regularly. Each day we received 6 half litre bottles of water. The 'Club rooms' included breakfast, which could be taken in the club lounge (continental) or in the restaurant (full cooked breakfast). Refreshments were available all day - tea, coffee and soft drinks. Afternoon tea was served between 15:00 and 17:00. Happy hour between 18:30 and 20:30 served alcoholic beveridges and hot and cold snacks. The staff in the Club lounge were very friendly and attentive and kept your drinks topped up regularly. Breakfast in the Vivaldi Restaurant was really good however due to the fact it was The Festive Period and the hotel was fully booked, there was often a queue for tables and a shortage of staff to remake the tables. I am sure this would not be the case at other times of the year. We only had one meal in the hotel, in The Vivaldi Restaurant. The food was very nice and portions quite large. The pool area was very nice with attentive waiters. All staff in the hotel were very helpful and friendly.
The hotel operate a 'Green Choice' system where you can opt out of daily towel and linen changes. You get rewarded with a free house drink in the bar or 500 Bonvoy Points for every night you opt for no change of linen. I would advise however that you read the small print very carefully before signing up for this as technically the housekeeping staff should not enter your room if the sign is displayed on the door. Our cleaners did however keep our water and toiletry supplies topped up.
The area is great for wandering around Al Seef which has a number of eating places. It is also close (15 min walk) to a metro station which gives you access to most places you would wish to travel. I would recommend this hotel
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Date of stay: January 2020
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Room Tip: Creek View Club Room would definitely be my choice if returning
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SDCGM, General Manager at Sheraton Dubai Creek Hotel & Towers
Responded 6 Jan 2020
Dear KayMM21, Thank you very much for your review regarding your most recent visit in our property! We are delighted to know that overall you had a wonderful stay and that you are happy with the great views of the Dubai Creek from your room, the offerings, the facilities and most importantly the utmost hospitality from our associates. Indeed, the hotel is a few minutes walk to the metro station. On the other hand, we have well noted the points mentioned on how we can improved better. Thank you for recommending our hotel and we look forward to welcoming you back soon! Warm regards, Ronan F, General Manager
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Jeanette H wrote a review Jan 2020
Cornwall Uk
5.0 of 5 bubbles
I cannot recommend this hotel highly enough. From front of house staff to those behind the scenes. Jocelyn and her team in the lounge - Archer, Jona, Amor, Anthony and Krissa, the breakfast staff including Jugga, Tire Pun, Narinder, Mahesh, Lawrence and Sholpin, so sorry I couldn't mention you all as you were amazing. Eshan our cleaner who was so diligent, the concierge, the shuttle bus driver and not forgetting wonderful pool side staff who were so helpful and good humoured.
The location is great as it is very near the creek with a trip on a traditional Abra across the water costing 1 or 2 dirhams. The train station and bus stops are nearby thus purchasing a Nol card dispenses with having to worry about local currency. There is a wide choice of hotels in Dubai, some incredibly large, but this hotel is just the right size plus if you become a 'bonvoy' member you receive twenty percent off in-house dining.
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Date of stay: December 2019
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: We would recommend a room with a Creekside view to fully embrace your surroundings
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SDCGM, Manager at Sheraton Dubai Creek Hotel & Towers
Responded 24 Jan 2020
Dear GrahamComwallUK, Thank you very much for your wonderful words of compliment regarding your most recent stay with us! We are pleased to learn that you have enjoyed your stay with us and that we have highly met all your expectations. We will definitely share your wonderful feedback to the team, who constantly endeavor to ensure that guests get utmost attention and care during their stay. We look forward to welcoming you back on your next trip to Dubai Best regards, Maher H, Asst. Front Office Manager
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trientalis wrote a review Dec 2020
United States
5.0 of 5 bubbles
Our room had a gorgeous view and each evening we would open the floor to ceiling doors and watch the boats on the river. The rooms are modern and spacious, and we moved the couch over so we could gaze at the river. It was well positioned for a walk along the creek as well.

As Titanium member we enjoyed the breakfast (all staff should feel empowered to ask guests to wear masks to keep others safe within the buffet areas, but they didn't) and we attended the evening happy hours as well. They were very generous with the drinks in the evening (3 hours) but we found the food served for happy hour lackluster at best (chicken which should have been hot but was barely warm with fries, some little sandwiches which were very basic, etc). I would have preferred less food or less options of something much nicer. The food in the restaurant the happy hour was served in was excellent, so it wouldn't be so hard to have the food be a bit fresher or healthier or more tasty.

Housekeeping was excellent, some of the best we have had, and the kids loved the towel animals and Amal was always so kind and did great work. A nice stay and we will be back!
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Date of stay: December 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Goran Stojkovic, General Manager at Sheraton Dubai Creek Hotel & Towers
Responded 9 Dec 2020
Dear trientalis, Thank you very much for your review on your most recent experience at our property. We are glad to learn that you have enjoyed your stay, the hotel's location by the banks of Dubai Creek, our offerings and the excellent service by our Housekeeping. On the other hand, we have shared your feedback with the team and we assure you that your points are being looked into. We look forward to seeing you again soon. Warm regards, Goran S, General Manager
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Wayne D wrote a review Feb 2020
2.0 of 5 bubbles
Extremely disappointed with the level of service we received from the staff on this visit.
When we visited this property previously it was fantastic, with the staff being very friendly and attentive.
Today, however, the staff appeared disinterested in serving customers to the point where asking them a question seemed to frustrate them.
To clarify the above, we sat in the restaurant at breakfast for over 15 minutes without being acknowledged by staff. Only when we started making our own coffees did the host tell us to sit down and sent a waitress over.
This same waitress did not deem it appropriate to clear our table at any point during the meal or offer refills on our hot drinks.
Further to this, the male receptionist was very blunt when I asked if there was any update on our room being available early, which had been requested on booking, as we have two young children. The curt response was you’ll have to wait 4 hours. The saving grace to this was the only pleasant female receptionist, Kelley, who said she would chase up our enquiry with housekeeping and get back to us. Which she did, with a smile.
We have booked another room in March at this hotel, however, after today’s experience we will probably look at cancelling and staying elsewhere.
Being a Marriott member, the service here falls well below that expected of this group of hotels.
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SDCGM, General Manager at Sheraton Dubai Creek Hotel & Towers
Responded 12 Feb 2020
Dear Wayne D, Thank you for taking the time to share your experience on your most recent stay with us. We highly appreciate your feedback on how we can do better. Please be assured that we will review these points with the concerned department head for improvement. We hope that this isolated incident will not deter you from staying with us again. Please do not hesitate to contact me prior to your next arrival and it would be pleasure for me to meet you personally. Sincerely, Ronan F, General Manager
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k88nan wrote a review Mar 2020
Marbella
5.0 of 5 bubbles
We stayed at the hotel recently prior to a cruise.
It is in a location we have visited and stayed before although this was our first stay at this hotel. We booked a Club Room and had a view of The Creek. The room had lovely facilities. It really was worth the extra payment as it included breakfast, afternoon tea, use of the Club Room throughout the day and cocktails at night. We really liked this facility.
We must thank Mohamed on the front desk for excellent service and for looking after us so well. The Club Room staff were all very nice as was everyone we came across in the Hotel. I was celebrating a birthday and the Hotel sent a cake and balloons to the room, it was very thoughtful and appreciated. We would certainly recommend staying here and hopefully when we can all travel again we would have no hesitation in staying at this hotel.
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SDCGM, General Manager at Sheraton Dubai Creek Hotel & Towers
Responded 23 Mar 2020
Dear k88nan, Thank you very much for your feedback in regards to your recent visit at our property. We are happy to learn that you have enjoyed your stay with us and that you are happy with your Club room overlooking the historical Dubai Creek, the facilities and the utmost hospitality provided by our team members. Thank you for recommending us to fellow travelers and we look forward to welcoming you back soon! Warm regards, Ronan F, General Manager
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DrKhaled83 wrote a review Jun 2021
Cairo, Egypt
+1
3.0 of 5 bubbles
I stayed for 3 nights with a colleague in 2 rooms and it was after a great stay at another Sheraton (Sheraton Grand) so comparison was a must specially that I am an Elite Bonvoy member and that I have stayed at that hotel many times before Covid situation.
*Price: almost best thing in the stay was the price :)
*Check-in: We were there around 3 and only one room was available and they were surprised that we needed a smoking room though it was already chosen on the Bonvoy application. No explanation was given for restaurant times nor other facilities.
*Room: They made an upgrade to just creek view though many other options were available but in general room was ok.
*Lounge: main lounge is closed, Lobby Cafe is the replacement but remember to tell them your room number if you have club benefits or you will pay. I was already paying until Aaron from cafe asked me about it and told me to always remind them.
*Breakfast: till 10:30 everyday and 11:00 in weekends (Fri, Sat), menu is simple but staff will try to help.
*House-keeping: not the best in my opinion and one day I came back to find their cleaning towel thrown on the ground, it was a trivial thing but it me wonder if they don't check before leaving and forgot this then maybe other things that I don't see are ignored too. They also didn't refill tea/coffee/sugar during the 3 nights.
*Location: you are close to many things but you have to cross street to reach the supermarket, taxis are not as many as before and it will take time but concierge staff is very helpful and they try to get you one asap.
*Covid: face masks and sanitizers are everywhere but to tell the truth, I saw many people walking in the lobby without face masks and it was ok with staff, I think reason for that is the fact that the lounge is in a public open place now (lobby cafe).
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Date of stay: June 2021
3.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
3.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Goran Stojkovic, General Manager at Sheraton Dubai Creek Hotel & Towers
Responded 15 Jun 2021
Dear DrKhaled83, Thank you very much for your feedback regarding your recent stay at our property. We highly appreciate receiving your review which we have well noted as they are very clear indicators for improvement. Furthermore, we highly hope that this experience will not mar your expectations with our hotel. We would be delighted to welcome you back again in the near future. Warm regards, Goran S, General Manager
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Nicola Straw wrote a review Aug 2021
Manama, Bahrain
+1
5.0 of 5 bubbles
At check in we requested to pay the extra to change our interconnecting rooms from city view to creek view. We'll worth it I would say. A comfortable lobby area and coffee shop/ Cafe to wait in whilst they did a final check on the rooms we'd changed to. The rooms are clean and a good comfortable size. Bathrooms have a walk in shower as well as having a bath tub if needed. All the staff we encountered at check in, rooms service, bell boys, room cleaners, waiters etc were all very friendly and professional helping to make you feel comfortable in the hotel, and a positive experience. The breakfasts were excellent and provided plenty of choice. The hotel has a great British style pub, again excellent, helpful staff. I wouldn't hesitate to recommend or stay there again with my family.
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Date of stay: July 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Goran Stojkovic, General Manager at Sheraton Dubai Creek Hotel & Towers
Responded 7 Aug 2021
Dear AsgharFamily, Thank you very much for sharing your review regarding your most recent experience at our property. We are glad to learn that you had a great stay in our hotel. It is our aim to ensure that all guests have a wonderful experience whilst staying with us therefore it is fantastic that your expectations were exceeded. Thank you for recommending us to your fellow travelers and we look forward to welcoming you back soon! Warm regards, Goran S, General Manager
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natalie-alexis0326 wrote a review May 2022
Lagos, Nigeria
3.0 of 5 bubbles
I would give this place 4 stars but I had a bit of an issue with our booking and was not impressed with the subsequent response. We received our free upgrade with our booking that was made through American Express to the Club Lounge room level but was then told we could not access the Club Lounge itself. Please make this clear at the time of checkin. When I voiced my concerns to the front desk, the agent was pretty rude about it. Staying here for 11 days, you would think that this would not be the case. Overall, the room is great but the front desk staff really put a damper on things.

Please also know that when it comes to food delivery, they do not really allow it. Meaning that if you order through a delivery system, they will not hold it for you. You have to ensure that you are outside waiting for your order so they do not send the courier away. It's really bad. I have at multiple Marriott worldwide and the second time in Dubai. Ridiculous.

Christine in the Club Lounge was extremely gracious and I can't thank her enough!

I want to give a special shout-out to Nirmal from housekeeping, who came to check on me daily and ensured that my room was refreshed complete with extra bottled waters and fresh towels. I really appreciate the time and concern he took each time he came around. He even shared some of his history with me which I really thought was cool :) Thanks so much Nirmal!
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Date of stay: May 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Goran Stojkovic, General Manager at Sheraton Dubai Creek Hotel & Towers
Responded 23 May 2022
Dear natalie-alexis0326, Thank you for taking the time to share your feedback on your ongoing stay with us. We highly appreciate your comments and please be assured that we will consider these points for improvement. Thank you as well for complementing our associates namely Christine of Club Lounge and Nirmal of Housekeeping for their very well done work. Furthermore, we highly hope that this experience will not mar your expectations with hotel. You may contact me directly to ensure that you will have a flawless experience for the rest of your stay with us. Sincerely, Goran S, General Manager
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savvy_dave wrote a review Jan 2021
Abu Dhabi, United Arab Emirates
+1
5.0 of 5 bubbles
Great place if you want to experience the historical heart of Dubai, the creek and the nearby souks. The Sheraton is beautifully furnished and has an authentic Arabic character. Rooms are very comfortable and those with creek views are recommended, many also give you a view of Burj Khaifa on the skyline.

Beds are super soft, Nespresso machines are provided, marble bathrooms are elegant but the new "Ëco fresh" toiletries are disappointing. The previous brand was much nicer.

Staff are generally friendly and helpful and the breakfast is pretty good and served in Vivaldi restaurant with amazing views of the creek. I can't think of a better place to stay in this part of Dubai and room rates are currently good value. Recommended.
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Date of stay: December 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Goran Stojkovic, General Manager at Sheraton Dubai Creek Hotel & Towers
Responded 13 Jan 2021
Dear savvy_dave, Thank you very much for your feedback regarding your recent stay with us! We are very glad knowing that you have enjoyed your overall stay with us, the hotel's location overlooking the historical Dubai Creek and the Dubai skyline, our breakfast offerings and most importantly, we are very proud that our associates have never failed to extend the utmost hospitality that our hotel is known for. On the other hand, we highly appreciate receiving your comment regarding the bathroom amenities which we have well noted as they are very clear indicators for improvement. Thank you once again savvy_dave and we look forward to welcoming you back soon! With warm regards, Goran S, General Manager
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tobias904 wrote a review Mar 2022
Berlin, Germany
3.0 of 5 bubbles
We stayed here for one night before our return flight, since we thought it was close to the airport. The hotel is somewhat dated but that is what we expected for the rather low price and in fact that did not bother us too much.

The rooms were decent and clean. Club Lounge is nothing to tell about home. They had drinks in the evening and a rather limited selection of food. Same for the breakfast. Selection was good but lacked of quality for our option.

I think that there is much room for improvement in terms of housekeeping. We were very tired and went to bed early. Around 10 pm an employee tried to enter our room while we were already sleeping. Quite a shocking experience for us and needless to say that we did not have a good sleep after that. On the next day housekeeping wanted to come into our room while we were in it (and after our room was already made for the day). They wanted to change the coffee cups. Even after I told the employee that we did not use the cups and we do not need anything it took me about a minute to explain to the person that we rally do not want them to come into our room right now. Never ever had that kind of experience/ „exchange of words“ with a staff member in a hotel..

Due to this experience I would not come back to this place. On the other hand it is a decent place for what you are paying. Union Metro Station is walkable and most other employees we met were more than helpful and friendly.
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Date of stay: March 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Goran Stojkovic, General Manager at Sheraton Dubai Creek Hotel & Towers
Responded 27 Mar 2022
Dear Tobias904, Thank you for taking the time to share your feedback on your most recent stay with us. We highly appreciate your feedback on how we can do better when dealing with in avoidable issues and currently investigating the matter. Please be assured that we will review these points with the concerned department head for improvement. Furthermore, we highly hope that this experience will not mar your expectations with our hotel. You may contact me directly to ensure that you will have a flawless experience on your next stay. Sincerely, Goran S, General Manager
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Answer from fereshteh g
15 contributions26 helpful votes
They have the service to the mall but I am not sure about the beach
traveller77 asked a question Jan 2023
Glasgow, United Kingdom361 contributions49 helpful votes
Do all the suites include club lounge access?
Answer from Norfolkd
Biggar, United Kingdom47 contributions101 helpful votes
The room description on their website states if lounge access is included.
traveller77 asked a question Jan 2023
Glasgow, United Kingdom361 contributions49 helpful votes
On the creek side, is there still noise from boats and outside aircon units?
Answer from Denise M
2 contributions
We were on the 3rd floor and heard no noise during the night. You could hear some noise, not a lot during the day.
ali449 asked a question Nov 2022
Emirate of Dubai, United Arab Emirates8 contributions4 helpful votes
Hi , I would like know Hotel email directly (reception desk)
Answer from Reg N
1 contribution
i was only given a QR code
Adrian J wrote a tip 13 Jun
3 contributions
5.0 of 5 bubbles
"Walking down the creekside is sage and fascinating but take water."
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Nick J wrote a tip May 2024
Buderim, Australia51 contributions21 helpful votes
5.0 of 5 bubbles
"Easy walking distance to the creek and local ferries"
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Kayakgirly wrote a tip May 2024
London, United Kingdom334 contributions132 helpful votes
4.0 of 5 bubbles
"The creek view is delightful and the club lounge is worth the additional expense."
Read full review
Tharwat wrote a tip May 2024
8 contributions2 helpful votes
5.0 of 5 bubbles
"The hotel is very good it’s close to the creek airport and city centre mall The hotel offers excellent food"
Read full review
Jason H wrote a tip May 2024
London, United Kingdom51 contributions77 helpful votes
5.0 of 5 bubbles
"Creek view..."
Read full review
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PRICE RANGE
$123 - $162 (Based on Average Rates for a Standard Room)
LOCATION
United Arab EmiratesEmirate of DubaiDubaiAl Buteen / Port Saeed / Deira
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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SHERATON DUBAI CREEK HOTEL & TOWERS - Now $129 (Was $̶1̶5̶4̶) - UPDATED 2024 Reviews (United Arab Emirates) - Tripadvisor

Frequently Asked Questions about Sheraton Dubai Creek Hotel & Towers
Which popular attractions are close to Sheraton Dubai Creek Hotel & Towers?
Nearby attractions include Al Seef (0.4 km), Creekside Park (0.4 km), and Dustaku Travel Dubai (0.2 km).
What are some of the property amenities at Sheraton Dubai Creek Hotel & Towers?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Sheraton Dubai Creek Hotel & Towers?
Top room amenities include a flat screen TV, a bidet, and blackout curtains.
What food & drink options are available at Sheraton Dubai Creek Hotel & Towers?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Sheraton Dubai Creek Hotel & Towers?
Yes, free parking, paid public parking nearby, and valet parking are available to guests.
What are some restaurants close to Sheraton Dubai Creek Hotel & Towers?
Conveniently located restaurants include Kimura-ya Authentic Japanese Restaurant - 4th Branch Creek, Vivaldi Restaurant & Lounge, and Chelsea Arms.
Are there opportunities to exercise at Sheraton Dubai Creek Hotel & Towers?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Sheraton Dubai Creek Hotel & Towers?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Dubai Creek Hotel & Towers offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sheraton Dubai Creek Hotel & Towers?
The staff speaks multiple languages, including English, French, Italian, Russian, Chinese, Hindi, and Arabic.
Are there any historical sites close to Sheraton Dubai Creek Hotel & Towers?
Many travellers enjoy visiting Al Shandagah Watch Tower (2.4 km).
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