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Hilton Alexandria Green Plaza
14th of May Bridge Road Smouha, Alexandria 21648 Egypt
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Avg. $179 /night, 8/10 - 8/11
$206
per night
$186
per night
$166
per night
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4.5
#9 of 57 hotels in AlexandriaLocation
Cleanliness
Service
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Situated in the heart of Egypt’s second largest city, Hilton Alexandria Green Plaza offers contemporary accommodation and a wealth of business and leisure amenities. Dine in one of the six restaurants & bars, relax by the outdoor & indoor pool or make the most of our superb conference facilities, including the city’s largest ballroom and meeting space. Located inside one of Egypt’s largest shopping malls in Smouha business district, the hotel makes the ideal base for visiting nearby attractions, such as Qaitbay Fort and Bibliotheca Alexandrina.
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Property amenities
Parking
Free internet
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Billiards
Evening entertainment
Children's television networks
Wifi
Paid wifi
Fitness / spa changing rooms
Fitness classes
Personal trainer
Sauna
Hot bath
Pool / beach towels
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Walking tours
Kids pool
Highchairs available
Airport transportation
Taxi service
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Body wrap
Facial treatments
Foot bath
Foot massage
Full body massage
Hammam
Hand massage
Head massage
Light therapy
Massage
Neck massage
Salon
Steam room
Waxing services
24-hour security
BBQ facilities
Baggage storage
Concierge
Currency exchange
Executive lounge access
Newspaper
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Doorperson
First aid kit
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
Room features
Allergy-free room
Blackout curtains
Air conditioning
Additional bathroom
Desk
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Soundproof rooms
Bathrobes
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Electric kettle
Flatscreen TV
Bath / shower
Hair dryer
Room types
City view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Quiet
Park View
Languages Spoken
English, Arabic
Location
14th of May Bridge Road Smouha, Alexandria 21648 Egypt
Name/address in local language
Getting there
Borg El Arab International Airport
41.1 km•
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Car Hire
539 Restaurants
within 10 kilometers
2,140Reviews11Q+A100Room tips
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Traveller rating
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Detailed Reviews
Hotel's Favourite
Appreciation and thanks to
Ahmed Gohneim -Ahmed Sanhoury -Samia - Alya - Yasmin and Abdul Rahman .
All were welcoming with a smile
But the Front Office manager’s attitude was not acceptable by all means in a certain situation that happened during my stay ,as he was not flexible and chose the wrong language and words in an unrespectful way to handle the situation,he made me feel like a stranger! . Unprofessional and not a people person .
However all my respect goes to reception team only and all hotel staff ..
Grateful to the breakfast staff and their hard work
They were always available, smiling , made us feel welcome and comfortable.
Thanks to the active and professional Sara and her sweetest smile
Thanks to Sherif and Ahmed managers
Chef Assem was very welcoming
Sawsan the Bakery Chef and her sweet tongue with the guests , She is so sweet.
Ramez and Samar Elsayed , thank you for your heartly service .
Chef Abdel Salam thank you for the executive lounge improvement .
Ayman Housekeeping took good care of us during our stay , he’s very tidy ,organized . And kept on asking if we need anything . And he fulfilled all our requests .
Saad the Hk Supervisor Is professional and fulfilled all our requests , thank you Saad .
Ahmed Gohneim -Ahmed Sanhoury -Samia - Alya - Yasmin and Abdul Rahman .
All were welcoming with a smile
But the Front Office manager’s attitude was not acceptable by all means in a certain situation that happened during my stay ,as he was not flexible and chose the wrong language and words in an unrespectful way to handle the situation,he made me feel like a stranger! . Unprofessional and not a people person .
However all my respect goes to reception team only and all hotel staff ..
Grateful to the breakfast staff and their hard work
They were always available, smiling , made us feel welcome and comfortable.
Thanks to the active and professional Sara and her sweetest smile
Thanks to Sherif and Ahmed managers
Chef Assem was very welcoming
Sawsan the Bakery Chef and her sweet tongue with the guests , She is so sweet.
Ramez and Samar Elsayed , thank you for your heartly service .
Chef Abdel Salam thank you for the executive lounge improvement .
Ayman Housekeeping took good care of us during our stay , he’s very tidy ,organized . And kept on asking if we need anything . And he fulfilled all our requests .
Saad the Hk Supervisor Is professional and fulfilled all our requests , thank you Saad .
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Date of stay: August 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Aya Helmy, General Manager at Hilton Alexandria Green Plaza
Responded 13 Sept 2023
Dear Sara, Thank you so much for posting your nice comments on Tripadvisor. We are very delighted you have enjoyed your stay with us and honored that you have given us the 5* rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya Helmy Quality Control Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Thank you Hilton Alexandria Green Plaza for making our vacation stay special and memorable.
A special thanks to Ms. Nada Wael, the Guest Relations Supervisor for going the extra mile to provide my family a wonderful time at Hilton Alexandria Green Plaza. After sending an email to Alexandria@hilton.com in regards to my sister's special occasion celebration, Nada and the whole Hilton Hotel Staff went above and beyond in communicating wonderfully and promptly, and providing a plethora of complimentary services and a big SURPRISE such as;
• They made my sister Esraa the Queen of The Day and took a photo with her.
• They congratulated her with a Certificate of Appreciation dedicated from Hilton as a welcome note.
• They upgraded their room to a royal suite.
• They made their suite our Room of The Day, where their room gets decorated and granted special gifts from the housekeeping.
• They made cake with ‘Congratulations Esraa’ designed on it.
• They gave them two complimentary drinks in oriental café Abu Ali.
• They granted them complimentary access to the Executive Lounge.
Speaking of the Hotel itself; it's a great renovated property. It's in a vibrant safe location connected to a shopping mall and accessible to many public transportation and within walking distances from multiple marketplaces and touristic destinations. The food at the Hotel restaurant and Executive lounge is super delicious and an open buffet with variety of food options. The best decision we made!
A special thanks to Ms. Nada Wael, the Guest Relations Supervisor for going the extra mile to provide my family a wonderful time at Hilton Alexandria Green Plaza. After sending an email to Alexandria@hilton.com in regards to my sister's special occasion celebration, Nada and the whole Hilton Hotel Staff went above and beyond in communicating wonderfully and promptly, and providing a plethora of complimentary services and a big SURPRISE such as;
• They made my sister Esraa the Queen of The Day and took a photo with her.
• They congratulated her with a Certificate of Appreciation dedicated from Hilton as a welcome note.
• They upgraded their room to a royal suite.
• They made their suite our Room of The Day, where their room gets decorated and granted special gifts from the housekeeping.
• They made cake with ‘Congratulations Esraa’ designed on it.
• They gave them two complimentary drinks in oriental café Abu Ali.
• They granted them complimentary access to the Executive Lounge.
Speaking of the Hotel itself; it's a great renovated property. It's in a vibrant safe location connected to a shopping mall and accessible to many public transportation and within walking distances from multiple marketplaces and touristic destinations. The food at the Hotel restaurant and Executive lounge is super delicious and an open buffet with variety of food options. The best decision we made!
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Aya Helmy, Other at Hilton Alexandria Green Plaza
Responded 12 Aug 2020
Dear Valuable Guest, Thank you so much for posting your nice comments on Tripadvisor. We are very delighted you have enjoyed your stay with us and honored that you have given us the 5* rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya Helmy Quality Control Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The reception team, the waiters at restaurant and every single employee is welcoming you as you.
The reception team is very supportive to give you the room you like and furthermore if you left a comment, they consider it in your next visit. Thanks to Mohab and Mr Mostafa Raouf 10/10
The waiter at restaurants once they recognise you, they know what you like and serve you accordingly. 10/10
Varieties of foods in breakfast and taste is good but desserts need some care 8/10
Coffee machine is using nescaffee not espresso so it is good as it should be but the waiter Mahmoud Haffez there noticed my comment and every morning he prepared a special cappuccino and make my day good.
Housekeeping most of tome is v. good and 8/10
Between all hotels I am using for my projects, this one deserves a special star more than any other
The reception team is very supportive to give you the room you like and furthermore if you left a comment, they consider it in your next visit. Thanks to Mohab and Mr Mostafa Raouf 10/10
The waiter at restaurants once they recognise you, they know what you like and serve you accordingly. 10/10
Varieties of foods in breakfast and taste is good but desserts need some care 8/10
Coffee machine is using nescaffee not espresso so it is good as it should be but the waiter Mahmoud Haffez there noticed my comment and every morning he prepared a special cappuccino and make my day good.
Housekeeping most of tome is v. good and 8/10
Between all hotels I am using for my projects, this one deserves a special star more than any other
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Date of stay: February 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Aya Helmy, Other at Hilton Alexandria Green Plaza
Responded 2 Mar 2021
Dear Valuable Guest, Thank you indeed for your nice comments on Tripadvisor and for your time posting them, we are very happy you have enjoyed your stay with us and we are honored that you have given us the 5* rating. Waiting for you to visit us again, soon we hope. With my kindest regards Aya Helmy Quality Control Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was in Hilton Alexandria Green Plaza for 3 nights. It is like a 3 star hotel with old furniture, but very clean. The rooms are big. One day, the cleaning service made a special arrangment of the room. It was a very nice surprise. The personnel was very nice.
My only problem was the food, special the dinner. The food was expensive and not very good quality. The restaurant should think that also people from orher countries will need to eat there, so the food will not have so many local spices.
My only problem was the food, special the dinner. The food was expensive and not very good quality. The restaurant should think that also people from orher countries will need to eat there, so the food will not have so many local spices.
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Date of stay: October 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Aya Helmy, General Manager at Hilton Alexandria Green Plaza
Responded 26 Oct 2021
Dear Valuable Guest, Thank you very much for your comments on Tripadvisor. We are very delighted you have enjoyed your stay with us and sorry for any inconvenience caused or for not meeting your expectations. We will work on the remarks you mentioned to assure the best service standards that our guests well deserve. We are looking forward to welcoming and serving you again, and keeping fulfilling your wishes. Kind regards Aya Helmy Quality Control Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were welcomed by the most pleasant serving hospitality, smile & full cooperation during our first visit to Alexander restaurant after its renovation.. Cozy & warm place feeling like home..
The menu was oriental dinner (All delicious varieties (no missing items) & at same time well control & following Health precautions to prevent Covid-19).
The whole staff (Miss. Shaimaa/ Mr. Amen/ Mr.Omran) & managed by Mr. Youssri ElSamak guided us friendly & professionally.
For sure it will be our choice for the incoming outings.
The menu was oriental dinner (All delicious varieties (no missing items) & at same time well control & following Health precautions to prevent Covid-19).
The whole staff (Miss. Shaimaa/ Mr. Amen/ Mr.Omran) & managed by Mr. Youssri ElSamak guided us friendly & professionally.
For sure it will be our choice for the incoming outings.
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Date of stay: October 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Aya Helmy, Other at Hilton Alexandria Green Plaza
Responded 24 Oct 2020
Dear Mr. Ahmed, Thank you so much for posting your nice comments on Tripadvisor. We are very delighted you have enjoyed your stay with us and honored that you have given us the 5* rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya Helmy Quality Control Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed at the This Hilton while in Alexandria, which was a mistake. It is located inside an open air shopping mall, on the second floor above the shops. Checkin was slow and unfriendly, the room was basic with visible wear and tear and zero personal touches and the breakfast was somewhat basic. This hotel has zero ambiance and is not at all a 5 star hotel, even though it is rated as such. Compared to other 5 star hotels in Egypt this is way way off the mark and is at best a 3 star, slightly above the road lodges found in Europe. Will never stay there again.
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Date of stay: May 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Aya Helmy, General Manager at Hilton Alexandria Green Plaza
Responded 28 Jun 2021
Dear Valuable Guest, Thank you very much for choosing to stay at Hilton Alexandria Green Plaza and for taking the time to share with us this constructive review on Trip Advisor. We greatly appreciate every feedback from our guests as we constantly strive to achieve the highest quality standards. However, based on your relatively low rating and problems mentioned here, I am concerned to find you not satisfied. Accordingly please accept our sincere apologies for any inconvenience and for failing to meet your expectations. Please rest assured that your feedback has been communicated to concerned department heads for necessary action, where applicable. As we place great value on your continued relationship with Hilton and regret the dissatisfaction of a valued guest like your good self, we are looking forward to welcoming you once again at Hilton Alexandria Green Plaza. Kindest regards, Ahmed Salama Cluster General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great times and memories here. Hotel staff are the most friendliest i have ever experienced nothing is ever a problem and like a family to me always looking after me.
Rooms are spacious and immaculately clean. Great choice of restaurants, Italian, Asian & Indian are all superb. Public areas are very well kept with great pool area to relax with a cold beer.
Rooms are spacious and immaculately clean. Great choice of restaurants, Italian, Asian & Indian are all superb. Public areas are very well kept with great pool area to relax with a cold beer.
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Date of stay: May 2021Trip type: Travelled on business
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Aya Helmy, General Manager at Hilton Alexandria Green Plaza
Responded 26 May 2021
Dear Valuable Guest, Thank you so much for posting your nice comments on Tripadvisor. We are very delighted you have enjoyed your stay with us and honored that you have given us the 5* rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Ahmed Salama Cluster General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed at this hotel for couple of nights. It caters to foreign business professionals, so it’s spotlessly clean and the staff are professional. we asked for a quiet non smoking room, and they gave us a fantastic room that was very spacious and quiet. I would stay here anytime I am in Alexandria
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Date of stay: September 2022
Cleanliness
Service
Sleep Quality
Room Tip:Â Ask for quiet and away from the mall
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Aya Helmy, General Manager at Hilton Alexandria Green Plaza
Responded 12 Sept 2022
Dear Valuable Guest, Thank you so much for posting your nice comments on Tripadvisor. We are very delighted you have enjoyed your stay with us and honored that you have given us the 5* rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya Helmy Quality Control Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The stay was great as usual & safe.
Rooms were clean and well prepared.
Breakfast was done in safe way to avoid any direct contact with other guests.
All the staff were very friendly and helpful beside their professionalism.
Rooms were clean and well prepared.
Breakfast was done in safe way to avoid any direct contact with other guests.
All the staff were very friendly and helpful beside their professionalism.
Read more
Date of stay: September 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Aya Helmy, Other at Hilton Alexandria Green Plaza
Responded 20 Sept 2020
Dear Mr. Mahmoud, Thank you so much for posting your nice comments on Tripadvisor. We are very delighted you have enjoyed your stay with us and honored that you have given us the 5* rating. We will always work harder and do whatever possible to maintain and exceed your expectations because that is what they deserve. Looking forward to welcoming you again at the Hilton Alexandria Green Plaza. With my kindest regards Aya Helmy Quality Control Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
As a family stayed in the hotel for seven nights enjoying the great service and high level of hospitality, we were very happy and felt safe with COVID 19 precautions in all areas .
Immaculate rooms and public areas , very testy food with smiley face of the chef at the executive lounge , Conceirge, FD and service team were great Housekeeping and security were exceptional with a positive attitude to do the extra miles all the way .
Special thanks to Mr Salama and Mr Hashem for their great hospitality and welcoming.
Immaculate rooms and public areas , very testy food with smiley face of the chef at the executive lounge , Conceirge, FD and service team were great Housekeeping and security were exceptional with a positive attitude to do the extra miles all the way .
Special thanks to Mr Salama and Mr Hashem for their great hospitality and welcoming.
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Date of stay: August 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Aya Helmy, General Manager at Hilton Alexandria Green Plaza
Responded 20 Sept 2021
Dear Mr. Mohamed, Thank you indeed for your nice comments on Tripadvisor and for your time posting them, we are very happy you have enjoyed your stay with us and we are honored that you have given us the 5* rating. Waiting for you to visit us again, soon we hope. With my kindest regards Aya Helmy Quality Control Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Yes, it's very very close. But you'll probably prefer the hotel's installations...
Front Desk is available 24 hours
The hotel is very clean throughout the whole premises. The staff wears face masks at every outlet and in every corner with all the precautionary measures in effect. In Ramadan, breakfast is served as in usual for non-muslim guests along with the executive lounge which timing is from 6:00am to 11:00pm.
No, only one time during your stay
Pre request Limo service is available by the hotel’s concierge team.
"Pls tell your taxi or the driver to find the correct entrance as it has back entrance too"Read full review
"make sure you really know where you left the hotel and how to get back to it; the shopping mall below makes it all rather confusing."Read full review
"The location is ideal as the hotel is located in a famous mall Green Plaza smouha. So shops are within a stone throw‘s reach."Read full review
"Have to pay parking fees per day , Around the hotel have many shops and restaurants and cafe "Read full review
…
PRICE RANGE
$164 - $189 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton alexandria green plaza hotel alexandria, hilton international alexandria, alexandria hilton
LOCATION
EgyptAlexandria GovernorateAlexandria
NUMBER OF ROOMS
314
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Claim Your ListingHILTON ALEXANDRIA GREEN PLAZA | UPDATED 2024 Hotel Reviews & Price Comparison (Egypt) - Tripadvisor
Frequently Asked Questions about Hilton Alexandria Green Plaza
Which popular attractions are close to Hilton Alexandria Green Plaza?
Nearby attractions include Fort Qaitbey (7.6 km), Catacombs of Kom el Shoqafa (7.5 km), and Stanley Bridge (3.5 km).
What are some of the property amenities at Hilton Alexandria Green Plaza?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Hilton Alexandria Green Plaza?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hilton Alexandria Green Plaza?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hilton Alexandria Green Plaza?
Yes, parking is available to guests.
What are some restaurants close to Hilton Alexandria Green Plaza?
Conveniently located restaurants include Santorini Greek Restaurant, The Cigar Bar, and Ginger Asian Restaurant.
Are there opportunities to exercise at Hilton Alexandria Green Plaza?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hilton Alexandria Green Plaza have airport transportation?
Yes, Hilton Alexandria Green Plaza offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hilton Alexandria Green Plaza?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Alexandria Green Plaza offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Hilton Alexandria Green Plaza?
The staff speaks multiple languages, including English and Arabic.