Hotel Garden
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About
See why so many travellers make Hotel Garden their hotel of choice when visiting Pristina. Providing an ideal mix of value, comfort and convenience, it offers a family-friendly setting with an array of amenities designed for travellers like you.
Nearby landmarks such as Mother Teresa Cathedral (1.2 mi) and Skanderbeg statue (1.4 mi) make Hotel Garden a great place to stay when visiting Pristina.
The rooms offer a refrigerator, a minibar, and air conditioning, and getting online is possible, as free wifi is available, allowing you to rest and refresh with ease.
Hotel Garden features room service and a concierge. In addition, as a valued Hotel Garden guest, you can enjoy breakfast that is available on-site. Guests arriving by vehicle have access to free parking.
During your visit, be sure to check out a popular Pristina filet mignon restaurant such as Home Restaurant and Bar, which is a short distance from Hotel Garden.
Plus, during your trip, don’t forget to check out some of the popular art museums, such as The National Gallery of Kosovo and Stacion - Center for Contemporary Art Prishtina.
At Hotel Garden, your comfort and satisfaction come first, and they look forward to welcoming you to Pristina.
Location
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- Luissa Burton , Miss europe 2018
At the outdoor pool area, we were instructed to sit at the back because the music was deemed "too loud for children." The reason given was that the area was filled with **20-something singles** indulging in expensive champagne and other alcohol, with little regard for families. To make matters worse, many of these younger guests weren't even staying at the hotel. The pool area was littered with bottles, creating a hazardous environment, and the music was blaring, making it impossible for us to relax or keep an eye on our children.
The **management’s attitude was incredibly dismissive**. When I politely asked if the music could be turned down slightly, my request was not only ignored, but I was also met with rudeness that left me shocked. The **arrogance of the management** was astounding, and they seemed completely disconnected from what was happening around the pool. Their only concern was catering to the younger crowd who were spending money on drinks, with **no consideration for families**.
In addition to these issues, the **parking situation at the hotel is a nightmare**. It’s overcrowded and chaotic. On one occasion, our exit was blocked by two cars belonging to people who weren’t even staying at the hotel. The security and reception staff were running around like headless chickens for about an hour, trying to find the owners of the cars. There seemed to be no real systems in place to prevent these problems, and the staff offered no solutions to the inconvenience caused.
In summary, if you're looking for a place where your children can enjoy a safe and comfortable environment, Garden Hotel is definitely not it. They are solely focused on creating a party atmosphere for younger guests, with **no consideration for families**. The lack of organization and care in both the pool area and the parking situation only adds to the frustration. I would strongly recommend looking elsewhere for your stay.
The negatives:
-The spa was really dirty and not managed, no towels, steam room not working. I went once and didn't go back.
-The room service was a disaster- firstly I was brought no cutlery or napkins and when I asked for them I was asked "really?" And brought a wet napkin. Second time, I ordered vegan food and the the vegan burger had a suspicious piece of beef ham placed amongst the salad.
-I asked for extra pillows 3 times before I was given a package of never opened pillows with no pillow cases.
-My room phone didn't work after the first day.
-There was a dirty ash tray left in my room on arrival
Positives:
-Food delicious, restaurant manager great and helpful with allergies
-Rooms good value for the price, great air conditioning and comfortable
-Reception staff really helpful
I would say it's more of a 3* property with a 5* restaurant. I emailed the manager after I left and never got a reply, which shows they don't care about their guests.
I would not stay here again.
We‘re living in 2022 and they are still living in a stone age.
I absolutely wouldn’t recommend anyone to stay at this hotel.
Never again, and I would recommend nobody from my friends, colleagues or acquaintances. Luckily Prishtina offers other better options too
The garden is very good. The serivce in loby bar was very nice.
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