The Westin Playa Bonita Panama
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The Westin Playa Bonita Panama

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Room & Suite (943)
The Westin Playa Bonita Panama
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About

4.5
#34 of 125 hotels in Panama City
4.1 of 5 bubbles
Location
4.5 of 5 bubbles
Cleanliness
4.3 of 5 bubbles
Service
4.0 of 5 bubbles
Value
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HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.5 of 5 stars
HOTEL STYLE
Bay View
Lagoon View
Languages Spoken
English, Spanish
Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Aerobics
Babysitting
Car park
Wifi
Paid wifi
Hot bath
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Shallow end in pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Swimup bar
Poolside bar
Entertainment staff
Table tennis
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Solarium
Steam room
24-hour security
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Shops
Sun loungers / beach chairs
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Bath / shower
Interconnected rooms available
Private balcony
Room service
Safe
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Radio
Complimentary toiletries
Hair dryer
Room types
Ocean view
Non-smoking rooms
Suites
Hotel links
Special Offer:Earn points toward free nights.
5,199Reviews276Q+A100Room tips

Reviews
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Detailed Reviews
Alexander1969 wrote a review Jan 2020
Las Vegas109 contributions76 helpful votes
5.0 of 5 bubbles
I went to the Westin for a friend's 50th Birthday Celebration. The resort is near a lot of the main attractions but at the same time, its a bit out of the way. However, the facilities, the food, and especially the staff treated all of us like royalty. The food is excellent. The meals we ate were all buffet style. Breakfast was bountiful with meats, eggs (Including and omellet station), fruits, juices, cereals and hot beverages. Lunch was varied and freshly prepared. So was dinner. The rooms were spacious, air conditioned, with comfortable beds, soft pillows and very soft sheets. The pools were large and lots of fun. The all inclusive purchase made consumption throughout the stay easy and well worth the price we paid for the rooms. The fitness center is well equipped, large and really clean. All the equipment worked while we were there. The only catch, is the beach. It is really terrible. Altogether, I would definitely stay there again.
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Date of stay: November 2019
5.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ConciergeW1, Westin Executive Specialist at The Westin Playa Bonita Panama
Responded 5 Jan 2020
Dear Alexander1969 Thank you very much for sharing your thoughts about your experience in your stay with us! Thank you for taking the time to share your valuable comments. Best regards, Alejandra Briceño
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Lynette51 wrote a review Mar 2020
Santa Barbara, California1,822 contribution368 helpful votes
+1
5.0 of 5 bubbles
We stayed here 2 nights as part of our Caravan tour and it is gorgeous! We had the all inclusive package and with 5 pools, swim up bars, impeccable service and the meals were excellent! This is a large resort with nightly entertainment in the lounge area, there is an ice cream parlor onsite and at lunch time they put out a finger food buffet outside the pool area. Plenty of seating around the pools with attendants constantly attending to your needs. The beach area is extensive but due to stingrays and jellyfish no one went in. But at low tide there is plenty to explore along the rocks. The rooms are big & quiet with a shower, separate tub area, coffee area and large closets. Very comfortable bedding. Our room overlooked the mountains but with 5 pools you won't be staying in your room much!
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Date of stay: February 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ArmandJ54, Westin Executive Specialist at The Westin Playa Bonita Panama
Responded 17 Mar 2020
Dear Lynette51, We thank you for sharing your valuable experience with the entire Trip Advisor community. We are very happy to know that your stay was to your liking. We hope you visit us again very soon. Warm Regards, Marilia Camarena Concierge
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Yiris wrote a review Feb 2020
1 contribution
5.0 of 5 bubbles
Everything was good at our meeting (meeting room, location, environment, sound, light, the staff of Westin Playa Bonita hotel in Panama very pleasant and courteous, always willing to assist with a gentle smile. The food was perfect. Thanks to the Executive in charge of our event and also to all the team of Westin Playa Bonita Hotel who provided support to us so, that our meeting was very successful.
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Date of stay: February 2020
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ConciergeW1, Westin Executive Specialist at The Westin Playa Bonita Panama
Responded 19 Feb 2020
Dear Yiris, We thank you for sharing your valuable experience with the entire Trip Advisor community. We are very happy to know that your stay was to your liking. We hope you visit us again very soon. Warm Regards. Astrid Rodriguez
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Jeremy H wrote a review May 2020
1 contribution2 helpful votes
1.0 of 5 bubbles
This was one of the worst experiences at a hotel in recent memory. It killed a weekend meant to celebrate a friends wedding and relax.

1. Most the staff did not speak English: We had to communicate with the valet through her phone on a translation app. When we requested a cab it was clear she was texting them and quoted ridiculously high prices we ended up having to negotiate each time.

2. None of the house keeping staff spoke English and as a result my room was only cleaned once in 4 days.

3. Hostess at restaurant, no English. Used a phrase written down that said " the buffet is $32.00 and does not include drinks" we were seated at 10:15pm. After starting our first plate of food the waitress walked over and informed us they were breaking down the buffet. We were not told this or we would of not eaten there.

4. Requested seaside view and ended up with a "jungle" view. The second day my room smelled so bad of mildew I had to ask to be moved.

5. Our first day at the pool we were told by a camera crew shooting a corona commercial that we were not allowed in certain areas of the pool/poolside area.

6. I had a friend come in on an early flight who arrived at 5am. We planned to have breakfast and head over to the other resort to help set up for the wedding. The security gate refused her access, I was told an extra guest fee was $150.00 and unless I agreed they would not let her in the gate. I argued she was coming for breakfast in preparation for a wedding and not staying at the hotel. They refused and literally held her hostage until I signed a form and agreed to pay $150. She had to walk up a long road/hill to the hotel. It was incredibly embarrassing. Several other friends at the hotel had guests from other hotels come through at different hours of the night/early morning with NO issue. I informed the manager upon checking out and ended up having to argue with her for 20 mins to have the $150 refunded.

This left a bad taste for the entire Marriott brands as they’ve yet to follow up with any resolution or simple apology. Stay away, better options closer to the hot spots.

Highly recommend the hotel next door or hard rock downtown.
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Date of stay: February 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Armand Jalil, Atención al huésped/Recepción at The Westin Playa Bonita Panama
Responded 15 Mar 2021
Dear K4905FZjeremyh, Thank you for choosing to stay at the Westin Playa Bonita Panama and providing your honest feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Panama City. Best Regards, Astrid Rodriguez Guest Relation Department
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Alfredo M wrote a review Feb 2020
Panama City, Panama67 contributions40 helpful votes
3.0 of 5 bubbles
It’s a good hotel but could be much better. It has everything you can expect, the rooms are clean, good water pressure on the shower, comfortable beds, great scenery and location, exceptional service, the personnel of the hotel are specially attentive to everything you’d desire. So, where could they improve? Food & Beverage could be better. Drinks and food are “standard” not great, just “standard”, maybe even regular.
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ConciergeW1, Westin Executive Specialist at The Westin Playa Bonita Panama
Responded 26 Feb 2020
Dear Mr. Alfredo, We thank you for sharing your valuable experience with the entire Trip Advisor community. We are very happy to know that your stay was to your liking. We hope you visit us again very soon. Warm Regards. Astrid Rodriguez
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sam R wrote a review Feb 2020
Montreal, Canada12 contributions13 helpful votes
4.0 of 5 bubbles
I travelled here with Sunwing from Montreal. It was hell to say the least. When we boarded the plane they told us we would need to make a stop in Jamaica to refuel.. because there was too much luggage on the plane.. BS they wanted cheaper fuel. Then customs in Panama at the Rio Hata airport took 2 hours to process everyone on the flight. Due to these delays we got stuck in traffic and it took us 3 hrs to get to our hotel.

Overall the hotel was decent althought not as relaxing as I would have liked. The hotel is very busy with weekend tours which fill up the hotel. There are so many people you can't get a lounge chair at the pool and very loud music. And do not expect the same Westin standards we are used to in North America. We had to change rooms because the first one had a terrible odor in bathroom; it smelled like something died. Then we changed rooms but all the pillows and the comforter in the new room smelled like mold, We eventually got someone to change our pillows but 4 out of 8 still smelled.

The good: The food at the buffet was amazing, the breakfast had everything you could imagine. They never ran out of clean towels. The common areas (pool, dining room, bar, lobby) are very clean. Lots of wildlife can be found by the beach. Super nice gym facility.

The cons: a lot of the staff do not speak much english, but dont forget, you are in Panama and it isn't as touristic as Cuba or Mexico. Food at the restaurants wasnt good, very dry and flavourless. A bit difficult to have service due to the language barrier. I got used to serving myself (coffee, water and finding cuttlery).
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Date of stay: February 2020
3.0 of 5 bubblesValue
4.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ConciergeW1, Westin Executive Specialist at The Westin Playa Bonita Panama
Responded 28 Feb 2020
Dear Sam, Thanks you so much for share your thoughts about your experience in your stay with us! and also, for your high score. We hope to welcome you again whenever your travels bring you back to Panama City. Looking forward to hearing from you soon Thank you again for choosing us! Kind Regards, Astrid Rodríguez
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lookin4luxury wrote a review Jan 2020
Albany, Oregon399 contributions175 helpful votes
3.0 of 5 bubbles
We used the Waldorf Astoria as a base from which we did all excursions but then wanted to stay at this hotel to just stay in and use the pools and beach amenities.

This property is quite nice but the service is some of the worst I’ve ever seen. No one seems to know what they are doing.

Phone was broken in our room. Could not get the front desk to pick up a call the entire time. Our room wasn’t ready at 6pm despite check in time being 3pm. We were told that we could wait in the Club lounge until the room was ready—-it was closed. When we arrived at the Club, employees inside just ignored us. One finally came out to say they were closed. We explained we had been sent there by the front desk—-she was quick to tell me she had sent out a letter to the other staff. Really? Are you really telling a guest this? Could use a little Disney style ‘on stage’ service training.

We did not do the all inclusive food as that seemed to be the source of most of the complaints. We did get club access. It was closed around the New Year’s Eve and day. We enjoyed Asiana scallops and salmon one night (~$25 each).

Appreciated free breakfast new year’s day and great fireworks viewed from our 18th floor balcony New Year’s Eve. (Pacific side).

While making dinner reservations with the concierge she told me to feel free to help myself to the snacks set up by the pool. When we tried to do this, a man practically chased us up to our room to get a signature so we could be charged....so which is it—included or not.

Couldn’t get the spa to answer so did not do the treatments for all we wanted.

No towels available at the pool. Swim up bar closed often. Not all the restaurants are open as the promotional material suggests.

If you are ok with getting out to the pool by 9-10 am and want to swim all day, this hotel may be an ok choice. Overall, can not recommend. They just do not seem to be able to deliver services advertised.

Consider the downtown Hilton.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ConciergeW1, Westin Executive Specialist at The Westin Playa Bonita Panama
Responded 2 Jan 2020
Dear lookin4luxury Thank you for choosing to stay at the Westin Playa Bonita Panama and providing your honest feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Panama City. Sincerely, Alejandra Briceño
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scubamom1234 wrote a review Jan 2020
Houston, Texas3,663 contributions103 helpful votes
+1
5.0 of 5 bubbles
This Westin is located at a quiet area but very close to Panama City. I must commend Edgard Salazar and Jose Luis Morales for being so helpful at checkin.
You can get a garden view room , which are gorgeous! If you prefer a balcony and looking out to see the ships awaiting to enter the Panama Canal, request an ocean view room.
If you happen to be there during weekend dates or other large gatherings, request a higher floor for additional distance of possible pool side events.
The food was great, service staff at times were very busy especially on Saturday mornings.
It’s unique to see how the tide recedes and leaves the volcanic rocks exposed.
We had an all inclusive package so it was nice not to think about the cost, though all inclusive is only for the buffet restaurant. For the a la carte restaurant it’s extra.
Overall it was relaxing from everyday touring schedule and a great location!
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ConciergeW1, Westin Executive Specialist at The Westin Playa Bonita Panama
Responded 22 Jan 2020
Dear Scubamon1234 Thanks you so much for share your thoughts about your experience in your stay with us! We are happy to know we were able to exceed all of your expectations. We hope you can be with us again. Thank you again for choosing us! Kind Regards, Alejandra Briceño
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Carrie M wrote a review Jan 2020
Omaha, Nebraska138 contributions78 helpful votes
4.0 of 5 bubbles
Our family wanted to have a resort like atmosphere while visiting Panama City. About 15-20 minutes from Old Town and easily accessible by Uber (much cheaper than a taxi), the hotel was great. If you are looking for a beautiful beach, you will be disappointed, but the various pools and palm trees were relaxing and enjoyable. The Pacific side of the country does not have the crystal clear waters like the Caribbean side. Staff was great and I would recommend staying on one of the Bonvoy (concierge level) floors where breakfast and cocktails/appetizers are included. Ricardo Tejada provided excellent service at the bellhop station and Astrid at the concierge desk made all of our dinner reservations.
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Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ConciergeW1, Westin Executive Specialist at The Westin Playa Bonita Panama
Responded 22 Jan 2020
Dear Carrie M Thanks you so much for share your thoughts about your experience in your stay with us! We are happy to know we were able to exceed all of your expectations. We hope you can be with us again. Thank you again for choosing us! Kind Regards, Alejandra Briceño
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Walter T wrote a review Jan 2020
Philadelphia, Pennsylvania202 contributions160 helpful votes
5.0 of 5 bubbles
Walk into the spacious lobby at the Westin and see the panoramic view of the Playa Bonita aptly named beautiful beach. The all inclusive package includes all meals, drinks, access to the beach and pools, ice cream, hot dogs and hamburger as snacks and lounging all day at the pool. The beach itself is wide and lovely, but it has lots of rocks and occasional stingrays so best to just walk it.

Food for us was confined to Pacifica buffet which had lots of choices, but it is not fine dining. Rooms were clean, average size, with separate shower and bath. One irritation was that the toilet did not have a separate light so you had to light up the bathroom which lit up the room at night. Room has mini fridge, safe, coffee maker. Beds comfortable.
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Date of stay: January 2020
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ConciergeW1, Westin Executive Specialist at The Westin Playa Bonita Panama
Responded 11 Jan 2020
Dear macman2 Thanks you so much for share your thoughts about your experience in your stay with us! We are happy to know we were able to exceed all of your expectations. We hope you can be with us again. Thank you again for choosing us! Kind Regards, Alejandra Briceño
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Report response as inappropriate
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PRICE RANGE
$203 - $347 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin playa bonita panama hotel panama city
LOCATION
PanamaPanama ProvincePanama City
NUMBER OF ROOMS
611
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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THE WESTIN PLAYA BONITA PANAMA - UPDATED 2024 Hotel Reviews & Price Comparison (Panama City) - Tripadvisor

Frequently Asked Questions about The Westin Playa Bonita Panama
Which popular attractions are close to The Westin Playa Bonita Panama?
Nearby attractions include Casco Viejo (7.5 km), Dress Like Panama (7.4 km), and Panamá Barcrawl (7.4 km).
What are some of the property amenities at The Westin Playa Bonita Panama?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at The Westin Playa Bonita Panama?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Westin Playa Bonita Panama?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Westin Playa Bonita Panama?
Yes, free parking, a parking garage, and secured parking are available to guests.
What are some restaurants close to The Westin Playa Bonita Panama?
Conveniently located restaurants include Caleta, Restaurante El Nacional - Sabores de Panama, and Ammi Skybar.
Are there opportunities to exercise at The Westin Playa Bonita Panama?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does The Westin Playa Bonita Panama have airport transportation?
Yes, The Westin Playa Bonita Panama offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Westin Playa Bonita Panama?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Westin Playa Bonita Panama?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Playa Bonita Panama offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
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