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4.5
#28 of 139 hotels in Belgrade
Location
Cleanliness
Service
Value
It is where the city is the most vibrant, in the heart of all the action, that Mama has settled down. Its 125 rooms with 5-star bedding, designed by Jalil Amor, line Ulica Kenza Mihajla, the capital's iconic pedestrian street. Mama never forgot that Belgrade is an important city in Southern Europe, and has incorporated this part of Belgrade's identity in the menu. You'll find alongside the dishes elaborated by Michelin-starred chefs, true Italian, wood-fired oven baked pizzas, perfect to share at our communal tables. When the sun finally sets, Mama and her monumental rooftop - 500m2 of pure outdoor hedonism - welcome all of the city's partiers. And since Mama thinks of everything, she's included an underground parking lot on Uzun Mirkova street, under the Raijceva Shopping Center, where the Mama Shelter is located. The bonus features of this Mama: live concerts, shows, DJs, a Mama gift shop, foosballs, movies on demand, a fire pit... The credit/debit card used to guarantee the booking or make the prepayment will be requested at check-in.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
HOTEL STYLE
Quirky Hotels
Great View
Languages Spoken
English, French, Russian, Spanish and 5 more
Location
Kneza Mihaila 54A, Belgrade 11000 Serbia
Name/address in local language
Mama Shelter Belgrade
318 reviews
Getting there
Great for walkers
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A very trendy hotel in the heart of Belgrade, the best location to explore the wonderful city and escape from the bustling centre.
All the staff are effervescent and very friendly, with a great vibe and energy.
The hotel has an awesome design, it's quirky and fun and sparkling clean throughout
It is very family-friendly, with free arcade games, table tennis, loads of books, and soccer tables for the kids to entertain themselves.
Our room 'Large Mama' was very spacious, with a massive balcony overlooking the beautiful Kalemegdan Park from level 1, and we were spoilt with sunset views.
A restaurant is located on the top floor with a fabulous rooftop bar and dining to enjoy the magical sunsets of Belgrade, the best we have found in the centre.
Great value and quality cocktails, incredible food, pizzas were divine and live music regularly to soak up the city energy.
Other benefits for hotel stays: located inside a shopping mall, onsite parking, surprise treats on check-in of biscuits and juice for your stay, a great range of guests from tourists, travellers and locals, mixed-aged groups, and laptop friendly.
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Date of stay: August 2021
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jovana Jevtic, Marketing at Mama Shelter Belgrade
Responded 9 Sept 2021
Dear Sal, thank you for visiting us and for your time to leave such a nice comment We are glad you loved Mama’s location and trendy design We are all looking forward to your next visit! Mama ❤️ You!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Located on the fourth floor of the mall, access can be tricky if you don’t know how to get there. Main elevators stop on every floor but you exit right at the reception. They also have a side door and private elevator which is far better to use (after you get a key card). It’s a trendy hot spot for sure. Good scene on the deck with music, ping pong, foosball, lots of TVs, DJ most nights. The room itself was trendy but it wasn’t the best maintained. Originally we were supposed to have a two bedroom but when we opened the door, the room smelled like sewage. So we switched to a one bedroom. I didn’t notice it at first but one of the AC vents emitted the notorious Belgrade smoke smell from it. I think it was remnants from the winter smokiness that enshrouds the city. We debated whether to switch hotels, but the convenience of Mama won. But if we were going to stay longer than we did, we would have switched. The restaurant is happening but the food is “average”. Good place to watch football matches and meet up with people but the quality is just ok. Servers were friendly as the front desk.
Another positive of the hotel is you can rent mifi’s for 5Eur a day which is really helpful if your phone doesn’t operate on the Serbian network.
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Date of stay: May 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jovana Jevtic, Marketing at Mama Shelter Belgrade
Responded 28 Jul 2021
Dear Natalie, thank you for being our guest and for your time to write your impressions. Mama is glad that you loved her central location, trendy design and Wi-Fi to go option 😊 She is very sorry to hear about the inconvenience with the room you had upon arrival. Thank you for mentioning her team, she is happy that they were at your service during your stay. Mama is hoping that you will choose her again when in Belgrade! Thank you in advance for that opportunity! Mama ❤️ You!
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Our first time in a Mama shelter hotel....We enjoyed Belgrade as a city destination, and the experience was only added to by staying at a super hotel. It,s relaxed ,casual atmosphere is backed up by superb,professional staff. Each and everyone,from bar staff,waiters, reception,cleaners all,without exception went out of their way to make our stay as comfortable as possible. In these difficult times,all staff wore masks, and the covid precautions were adhered too,but it did not alter the great vibe around the hotel. The rooftop bar was a great spot, the food was very good. Breakfast was of a very good standard,with plenty of choice. The hotel is in a great location, in the bohemian quarter of the city, numerous bars,restaurants and shops within minutes walking. Thank you Mama shelter.....keep up the good work, hopefully we will pay a return visit !!!
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Date of stay: October 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tijana Stevanovic, Agency / Consultant at Mama Shelter Belgrade
Responded 6 Oct 2020
Dear Alan, it is our pleasure to have you as our guest! Mama is so happy knowing that she fulfilled all expectations, which is her primary goal. All our employees, all from the restaurant, bar, waiters, kitchen, reception, housekeeping send you huge greetings and we all together we expect you soon to be Mama’s guest again and to enjoy in her relaxing atmosphere. Mama ❤️ You and is waiting for you
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I had a very nice experience staying at the hotel. Everything was fantastic starting from the hotel’s location which is at the heart of Belgrade around all major sights. The hotel is located inside of a shopping mall on the 4th floor. It is great to have a lot of shops (including a grocery store) right under you. The tricky side of it is that it is kind of complicated to get to the hotel, especially late at night, when the mall is closed. But the hotel has its own separate entrance and elevator from the side of the mall, you can use it day or night to get in and out. The hotel property looks very nice and updated, I liked its design a lot. The hotel has a great restaurant with very tasty food and many meals on the menu. I personally tried to have breakfast and dinner, and all the food I had was very nice. Also I liked the outdoor area which the hotel has. There are beautiful views from there. All hotel staff were always helpful, but I wish their attitude was a little bit friendlier, some front desk guys should smile sometimes, their faces were not happy and even looked annoyed from time to time. The room (# 405) I got was big and decorated very cool. I loved having big panoramic windows, which allowed a lot of daylight inside of my room. Plus, I had a really nice park/city view. The King size Bed in my room was very comfortable. The closest was big enough to fit a lot of stuff. For negatives, I can point out the super small refrigerator, which was already mostly filled with the hotel’s snacks and drinks. There really wasn’t enough space there for my own drinks. Also the safe could be bigger. The bathroom in my room was big. The shower stall was very large. The thing I did not like was the bathroom amenities, because there was no shower gel or shampoo. The hotel uses a soap that doubles as a body/hair wash, which I personally did not like at all and had to buy my own shower gel and shampoo to use. Hotel’s Wi-Fi was working extremely fast for the entire stay. I also used a laundry service once where I had my sweater dry cleaned. I payed only €6 for that, and they did a nice job. Finishing up my review, I want to recommend this hotel for a stay in Belgrade. I am sure you will not regret it, and you will be very happy with the quality of everything.
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Date of stay: March 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Visited mama shelter for a new year trip with friends. The room was excellent - really comfortable bed and nice bathroom. The location is good - easily walking distance to things in the centre, entry is oddly through a shopping centre but was generally fine to get in and out. Buffet breakfast was good and the pick up pizza was nice! Would recommend.
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Date of stay: January 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tijana Stevanovic, Agency / Consultant at Mama Shelter Belgrade
Responded 22 Jul 2020
Dear vinny, Mama is thankful for your lovely review and recommendation! She is happy that you enjoyed her beautiful room, dishes prepared with love and location. Since we are located in the shopping mall, one of the entrances is from their main entrance. As a hotel guest, you can also use a hotel entrance elevator from Kralja Petra Street. Our staff at the reception will be more than happy to show you this entrance next time. Mama is looking forward to welcoming you again. Mama ❤️ You!
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The hotel is situated on top of a rather new shoppingcenter. The room we had was nice, overlooking the backside of the shopping street. Being on the fourth or fifth floor triggers som quite good views. This also goes for the huge roof-top terasse. That is where you hang out, even if you aren't staying at the hotel. But. In a hotel of this price rage there shoud be at least some drinking water in the room, since the tap water is undrinkable. Secondly the service is of too low a standard. Lost of staff all over, busy talking to each other.
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Date of stay: October 2021
Rooms
Service
Sleep Quality
Room Tip:I think I would ask for a room facing south - that is the view of the town
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tijana Stevanovic, Agency / Consultant at Mama Shelter Belgrade
Responded 11 Nov 2021
: Dear Reumert, thank you for staying with us and for your time to write the review. We are happy that you loved our rooms and our rooftop terrace. Please be informed that the tap water in Serbia is safe for drinking and that Mama is restocking the mini bar from November, so you can always have bottles of still and sparkling water in the room. Over all, Mama is very sorry to hear that you did not have a perfect experience since that is our goal for every guest. We do hope you will give us one more chance to improve your impressions. Thank you in advance for that opportunity. Mama ❤️ You!
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Dishonest reception manager, after changing the room three times still didn’t wanna let me change the hotel and cancel my stay for the last two tensing nights, even after booking called them telling them they would be ok with it. And then still blaming Booking.com for it, very dishonest. Hotel is in a shopping Center with very poor isolation, no real lobby, no facilities except a very small gym with only one machine to train the muscles and a lot of noise and food small, stay away!
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MamaShelterTeam, Guest Relations Manager at Mama Shelter Belgrade
Responded 26 Feb 2020
Dear Mr. Scross, Thank You for your time to write a review. We are sorry that You did not find MAMA Shelter reaching your standards. As You told us, being on-site, You did not like the constructions and any of our rooms offered, even the one that is in the higher price range, we offered free of charge the upgrade. All Non-refundable reservations over booking.com are non-refundable and this is what is stated when making reservations through booking.com, we apologize if You misunderstood us while explaining in it to You when you arrived at our hotel. Dear Mr. Scross, we are sorry that this misunderstanding was characterized, as a dishonest management, we strongly believe in social values, and being honest with our guests is on the top of the list. It would be a great pleasure for us to host you in MAMA next time you visit Belgrade, and give this wonderful Team a chance to show you Mama’s love.
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During Easter Holidays we decided to stay in Belgrade, as opposed to getting stuck in traffic leaving the city. What a fantastic idea! View from the balcony of the room 509 was spectacular! This is the best view and location that Belgrade has to offer - overlooking the biggest park, but right in pedestrian/shopping zone.
We stayed in Mama Shelter with our 1 yr old. And even though the hotel looks funky and as if designed with youth and partygoers in mind, it is actually super child friendly. Baby cot that we were provided was BabyBjorn (the best out there), feeding chairs were super cute and clean, and most importantly, staff was fantastic in their interaction with our daughter. They made sure that she got an Easter Egg, and she received loads of genuine smiles and banter. Breakfast had a great selection, fresh juice juiced upon your request (big thumbs up for this!) and great coffee. Everything one needs to set you up for a day in the park, nearby Zoo, or shopping.
Najtoplija preporuka i za Beogradjane, svako ko moze bi trebao sebi da priusti da odsedne u hotelu sa ovakvim pogledom na Kalemegdan, reku, mostove...
Special memories <3
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Date of stay: May 2021
Rooms
Service
Room Tip:Best views room 509, and 7th floor balconies facing the park
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tijana Stevanovic, Agencija/konsultant at Mama Shelter Belgrade
Responded 13 May 2021
Dear Ivana, thank you so much for this outstanding feedback and beautiful impressions 😊 Mama is feeling special that you choose her as a home to spend the holidays. She is very happy that your stay was fabulous and that you loved the view, location, breakfast, coffee and every moment during your visit ❤️ Thank you for mentioning our amazing staff, it makes Mama very proud that they were big part of the beautiful experience you and your family had. We are all really looking forward welcoming you again! All the team from Mama Shelter Belgrade is sending you big greetings ❤️ Mama ❤️ You!
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Friendly people at the reception. The hotel is located above a mall and in the middle of the old town, it also haves a good parking downstairs. The elevators are very slow since you have to share them with visitors from the mall. The rooms have great beds, but uncomfortable chairs. Also the shower is very nice, but you have to bring your own soap/shampoo since they only provide hand soap in the bathroom. The breakfast and restaurant is not that great. A nice stay, but for the price you pay, i think there are better options.
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Date of stay: August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This is one of my favorite hotels in Belgrade for private and business purposes. The interior is very stylish and modern, the choice at the breakfast buffet is very big and various and it's delicious, the room is designed with love and there are a lot of occasions which put a smile on your face during your stay. The rooftop bar and it's view are stunning. And the service is great! Always love to come back again.
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Date of stay: February 2020
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tijana Stevanovic, Agency / Consultant at Mama Shelter Belgrade
Responded 9 Sept 2020
Dear miljamicky, you put a big smile on Mama’s face with this beautiful review, thank you for that Mama loves to be your favorite! Her goal is to have her guests happy and satisfied so it makes her beyond proud that you loved everything about your stay. We are all looking forward to having you as our guest again! Mama ❤️ You!
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"Although there is a lot of parking spaces, Belgrade is busy and there are cars everywhere, so i would recomend reserving parking or traveling by public transport."
There are more places to choose from in the Belgrade area.
PRICE RANGE
$183 - $325 (Based on Average Rates for a Standard Room)
LOCATION
SerbiaBelgrade
NUMBER OF ROOMS
125
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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