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Four Points by Sheraton Cuenca

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Ave. Circunvalacion Sur y Ave. Felipe II Next to Mall del Rio, Cuenca 010150 Ecuador
COVID-19 update: See the added health and safety measures this property is taking.Read more
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FourPoints.com
US$93
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Free cancellation until 06/02/21
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US$94
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Free cancellation until 06/02/21
Reserve now, pay at stay
US$92
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Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Traveller (102)
Room & Suite (48)
Dining (17)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Four Points by Sheraton Cuenca
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 78 hotels in Cuenca
Location
Cleanliness
Service
Value
Travellers' Choice
We offer thoughtful facilities for both business and leisure travelers and friendly, bilingual front desk representatives are at your service 24 hours a day. Work out in the fitness center and swim in the rooftop pool. Free wireless High Speed Internet Access is available throughout the hotel.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Free breakfast
Children Activities (Kid / Family Friendly)
Airport transportation
Business Centre with Internet Access
Baggage storage
Internet
Hot bath
Rooftop pool
Indoor pool
Bar / lounge
Restaurant
Breakfast buffet
Non-smoking hotel
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Flatscreen TV
Room types
Non-smoking rooms
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HOTEL STYLE
Great View
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534Reviews1Q+A12Room tips
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Popular mentions
GlobeTrekkers wrote a review 20 Jan
Cascais, Portugal506 contributions99 helpful votes
The building is new and lovely in appearance. The bed was comfortable, but the duvet had been placed upside down, with the untied, open end at the head of the bed. I stayed 2 nights. Each evening at appx 8pm, I placed my request for breakfast on the door handle, as instructed. However, it was not picked up either time, so I had to phone-in my breakfast order. After it happened the first time, I was assured it would not happen again, but it did. . . on the morning I was hurrying to make my flight. Also, that second morning, the water had been turned off to my shower. I had to phone the front desk about this, and the water resumed in 5 minutes. A guest doesn't want incompetence when rushing to check-out and get to the airport. The shower floor didn't slope toward the drain, so over-flowed onto the bathroom floor. I used my bath mat to contain the flood, but really wished I could have used it to stand on in the shower, as the wet tile floor was slippery and dangerous, with no anti-slip tread applied to the floor. There were paint drips on the window between the bathroom and bedroom. Staff appeared disinterested when my concerns were shared. Overall, the experience was unimpressive, and annoying at times. I frequent Cuenca, Ecuador, but I am unlikely to stay at this hotel again.
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Date of stay: January 2021
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Rebecca E wrote a review Mar 2020
1 contribution
All you'd want in a stay you find here at this hotel. The staff is helpful and friendly, the room was immaculate and comfortable, the housekeepers were kind and careful and the breakfast buffet was stellar.
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Review collected in partnership with this hotel
Date of stay: February 2020
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Response from FPSCuenca, General Manager at Four Points by Sheraton Cuenca
Responded 4 Mar 2020
Dear Rebecca E Thank you for the review, our team appreciates that you take the time to leave a note about us. We take pride in giving outstanding service to our dear guests like you. Look forward to serve you again. Warm Regards, Hugo Rivera Barreto General Manager Fou r Points y Sheraton Cuenca
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MaritimeNortherner wrote a review Feb 2020
Fredericton, Canada80 contributions19 helpful votes
Selected this hotel because I want a large room, good services, swimming pool , exercise room and still be handy to centro. Igot everything I wanted and more as room had a fabulous view of city and a shopping mall is beside hotel.
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Review collected in partnership with this hotel
Date of stay: February 2020
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Response from FPSCuenca, General Manager at Four Points by Sheraton Cuenca
Responded 26 Feb 2020
Dear MaritimeNortherner, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about our facilities and location. It would be such a pleasure to personally welcome you back in a next opportunity. With much appreciation, Hugo Rivera Barreto General Manager Four Points by Sheraton Cuenca
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Shawn Crowley wrote a review Jan 2020
Berkeley, California28 contributions46 helpful votes
I've never been to Ecuador. But when I got my new work assignment and had the opportunity to work remote anywhere I wanted and looked at Google flights, it seemed like a cool option. Naturally, as a loyal Marriott Titanium Elite, I had to cross check the country with Marriott's portfolio. That's how I founded Cuenca and boy am I glad I did. This Four Points is not your typical Four Points. They have a house car that travels to the airport to greet you personally while holding a sign customized with your name. They have luggage service and 24hr room service. They have a rooftop pool with panoramic views of the entire city and mountains. They have a full buffet breakfast and many complimentary beverage options. They have provided a bedtime snack of a homemade cake pop in the evenings as part of a turndown service. All the kinds of things I'd expect at a 5* property. All from a hotel to be had for under 100 a night or 5,000-10,000 Marriott Points! Titanium elite recognition is sufficient though it seems they have held back the suites from the upgrade pool despite many being left for sale online. I was upgraded to a preferred view which is appreciated. I am only on night two of a five night stay. That being said, I know this hotel is filled with people that care. English has been a challenge for many of the staff I've encountered, but I don't have the assumption that when I come to their country they are going to speak my language (even if it is an "American hotel" as others have pointed out). They go out of their way to try to understand my requests, however. We had a mix-up today where instead of the burger I ordered I got extra toilet paper. A quick chat on the Marriott app had a burger prepared and sent up with a very genuine apology. The best measure of a business is not what they do when everything goes right, but how they make up for when something goes wrong. For that reason I strongly recommend this hotel. I look forward to seeing the new restaurant menu on Friday. Dinner last night was quite nice and service was fast. That burger tasted really good once I got it, too. Thanks Cuenca Four Points Team!
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Date of stay: January 2020
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Room Tip: Be sure to ask for the city view room, if available.
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2 Helpful votes
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Response from FPSCuenca, General Manager at Four Points by Sheraton Cuenca
Responded 22 Jan 2020
Dear Mr. Shawn C Thanks so much for your review. The fact that you mention our property as "The Best Four Points in The Americas" means a lot to us¡ I’m delighted you found that booking with us was the right decision and you are having such a good time. We do take pride in catering to our guests needs the best way we can. I’m sure our entire hotel staff enjoy catering to your needs as much as you enjoy your stay. Also, thank you for the kind words regarding the breakfast, we are continually trying to improve the variety and quality of food items that we offer. Looking forward to seeing you at the launch of the new menu of our restaurant this Friday night. Warm Regards, Hugo Rivera Barreto General Manager Four Points by Sheraton Cuenca
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greenwoop wrote a review Jan 2020
Campbell, California87 contributions66 helpful votes
Loved our stay at the hotel! The room was large with a beautiful view of Cuenca, & the breakfast was excellent, including a large selection of dishes. Having a free airport shuttle was great. Domenica & Anabela at the front desk were so friendly & helpful. Last...if you take the hop on hop off bus & ask nicely, they will drop you off at the hotel. Overall we had a wonderful time in Cuenca. Highly recommended!
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Review collected in partnership with this hotel
Date of stay: January 2020
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Trip type: Travelled as a couple
2 Helpful votes
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Response from FPSCuenca, General Manager at Four Points by Sheraton Cuenca
Responded 22 Jan 2020
Dear greenwoop Thank you very much for choosing to stay at Four Points by Sheraton Cuenca and for sharing your lovely review. We were glad to learn that you enjoyed your visit here and that Doménica and Anabel contributed to making your stay delightful. Your comments have been communicated to my colleagues and they couldn´t be happier. Definitely look forward to welcoming you back! Best Regards, Hugo Rivera Barreto General Manager Four Points by Sheraton Cuenca
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PRICE RANGE
US$95 - US$147 (Based on Average Rates for a Standard Room)
LOCATION
EcuadorAzuay ProvinceCuenca
NUMBER OF ROOMS
120
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Frequently Asked Questions about Four Points by Sheraton Cuenca
Which popular attractions are close to Four Points by Sheraton Cuenca?
Nearby attractions include Mirador de Turi (0.6 km), Eduardo Vega Galeria Taller (0.6 km), and Galeria Eduardo Vega (0.6 km).
What are some of the property amenities at Four Points by Sheraton Cuenca?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
What food & drink options are available at Four Points by Sheraton Cuenca?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Four Points by Sheraton Cuenca?
Yes, free parking is available to guests.
What are some restaurants close to Four Points by Sheraton Cuenca?
Conveniently located restaurants include Venga, Anubis, and Fogo Grill & Bar.
Are there opportunities to exercise at Four Points by Sheraton Cuenca?
Yes, guests have access to an indoor pool during their stay.
Does Four Points by Sheraton Cuenca have an airport shuttle?
Yes, Four Points by Sheraton Cuenca offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Four Points by Sheraton Cuenca?
Yes, dry cleaning and laundry service are offered to guests.
Are there any historical sites close to Four Points by Sheraton Cuenca?
Many travellers enjoy visiting Museo Catedral Vieja (1.6 km), The Ruins of Todos Los Santos (2.4 km), and Plaza de las flores (2.7 km).
Is Four Points by Sheraton Cuenca accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.