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4.0
#67 of 235 hotels in Santiago
Location
Cleanliness
Service
Value
Hotel Panamericano Santiago de Chile is located in the heart of the Centro or Downtown Santiago. The Hotel is located within walking distance from the Government Palace, one of the safest areas of the capital of Chile, which is the Financial, Cultural, Civic and Trade center of the country.Hotel Panamericano stands out among the many deals in hotels in Santiago since it incorporates a full range of hotel services, features 170 cozy and spacious rooms and modern "Junior Suites", tourism services in Santiago and its surroundings, car park, laundry, gym and boxing school for executives, meeting rooms, conference rooms, meeting rooms and rooms for marriages. We have a luxurious VIP meeting room.
Rosa Rodríguez 1314 Teatinos 320, Santiago 8320000 Chile
Name/address in local language
Hotel Panamericano
1,413 reviews
Getting there
Great for walkers
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I stayed 3 nights in the so called executive single room. My room was of a decent size, with all the appropriate amenities including a chair, a table, etc. There was also a small balcony, which was a nice surprise. The balcony was overlooking the street, which ended to be relatively quiet (Saturday and Sunday felt pretty dead in this area though). The bathroom was also spacious, everything worked properly, with enough hot water and a proper water pressure. The room looked clean to me and there was no issues with housekeeping. I could tell that the room furnishings were worn out though, like old furniture, etc. It didn’t bother me much because of my short stay, but it was quite apparent nonetheless. A/C also looked old and it was a bit noisy. The buffet breakfast was adequate. It didn’t have a plenty of choices but it was OK for me. In terms of location, as you probably already know, it is very central. I walked to the hotel back from San Cristobal's Funicular Station (taking Uber there) and also walked everywhere. If you don’t like walking, then Uber is readily available in the area. Also, as I said earlier, keep in mind that this area is pretty dead on weekends. On weekdays the area comes to life and there are many restaurants next to the hotel that offer lunch menus. In terms of service I can’t say much because I barely asked for anything. But it seemed OK. Wi-Fi in my room was non-existing. This was a bad experience. But I suspect it was because of my room’s location. Otherwise Wi-Fi worked OK on the floor or in other places. The hotel also charges for everything, even for a bottled water in your room that is there on your arrival. All in all, not a bad experience. I am giving 4 stars but it is more like 3.5 stars review. I would recommend it for a short stay.
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Date of stay: November 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel was charming with the feeling of a small, convenient and well managed place to stay. Our room was lovely; the bath, a perfect size,;and the breakfast room, an array of tables of delicious items. The personnel answered all our questions about a tour of the city, provided advice and maps, and were very accommodating in calling a cab we had previously booked,
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Date of stay: February 2020
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pedro F, Guest Relations Manager at Hotel Panamericano
Responded 9 Mar 2020
Dear Customer, First of all, thank you so much for taking the time to share your comments and experience with us and the TripAdvisor community. We are glad to know that our attention was to your liking, we work every day to offer the best service to all our customers. We are pleased to know that your experience in our hotel was excellent and we hope to see you again very soon. Sincerely,
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We enjoy a nice stay.The room was very pleasant.Breakfast also was good. The hotel has central localization and we enjoy walking and shopping.The staff is very kind and helpful chiefly take care luggage.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pedro F, Guest Relations Manager at Hotel Panamericano
Responded 19 Mar 2020
Thank you very much for taking the time to share your experience with us and the TripAdvisor community, we always take into account the comments of our guests to continue improving our service every day. We are glad to know that our attention and service were to your liking and that you enjoyed your stay with us. We hope to see you back next time.
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Hotel was ok, beds were nice but bathroom was not properly cleaned (quite a few hairs left in the sink/ shower). I would however not recommend to stay in this area, no shops/restaurants were open nearby and I got robbed two blocks away from the hotel. Obviously not the fault of the hotel but for the sake of fellow international travellers I'd recommend staying elsewhere while in Santiago.
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Date of stay: October 2022
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wonderful hotel! Very tasty breakfast. All staff are awesome, but we want to express our appreciation especially to Miguel. Miguel’s English is excellent and he helped many times to resolve some language barriers and important questions about our travel.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Old style hotel with quite dated rooms haphazardly modernised in places. Nice large bed. Tv didn’t work. Slow lifts. Average breakfast. Almost no English spoken. Good central location. But not bad value. Despite other comments here the area seemed ok, or at least no different to most other parts of Santiago.
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The best value in town. Very clean and affordable hotel in Santiago Downtown. Excellent and confortable rooms at a very nice price!
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Date of stay: December 2005
Value
Rooms
Cleanliness
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pedro F, Public Relations Manager at Hotel Panamericano
Responded 5 Apr 2013
Hi, We appreciate your words. Thanks for sharing them with the TripAdvisor community. We are very glad to hear that you enjoyed our hotel. We hope to see you back again. Best, Hotel Panamericano PR Management
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The Panamericano is an excellent hotel. I agree its a best value. Clean, and affordable price. great location, excellent rooms, great staff!!!! its a must stay!!!We started our honeymoon in chile by spending 4 nights at the panamericano santiago de chile. It was a fantastic experience from start to finish. The hotel is located in santiago downtown ,near all atractions one of the more attractive areas of santiago, and within walking distance of everything. The staff couldn't do enough to accomodate us, congratulations!! we were was totally pleased with the location, staff and rooms.
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Date of stay: July 2007
Value
Rooms
Location
Cleanliness
Check-in / front desk
Service
Business service (e.g., internet access)
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pedro F, Public Relations Manager at Hotel Panamericano
Responded 16 Apr 2013
Hi Lorene, It was truly our pleasure having you with us and we're very glad to hear that you enjoyed your stay. Comments like yours help us to keep giving the extra mile to ensure the best possible quality. We hope to see you back in the near future. Very best, Hotel Panamericano PR Management
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The hotel is located extremely well for exploring the city. The hop-on & hop-off bus stop is just 50 meters away and tickets can be bought at the hotel. Many historical buildings re in walking distance. The rooms are nice, spacious, tidy and well equipped. The free wifi can be regarded as high-speed for free. Another topic is the restaurant. Too warm and humid, no aircon and the friendliness of the staff questionable. I didn't give tip because of the poor quality but was reminded that service is not included about three times. However, there is plenty of bars and restaurants close by. We would go back to that convenient place definitely. Maybe they even reach an improvement of the service some day.
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Date of stay: February 2015
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Claudio H, Director de Relaciones Públicas at Hotel Panamericano
Responded 10 Feb 2015
Dear guest; Thank you for your kind words about us here at TripAdvisor. We appreciate, and look for constant feedback from our guests, since your guidelines are what helps us improve everyday. We are truly glad you had a great time with us, and hope to see you again soon. Our every best. PR Management
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This hotel had good and bad points. If I wanted a room in central Santiago again I’d consider returning because the location is so convenient.
The good - well located for my tourism stay in Santiago: (a) there is a Turbus terminal nearby in Moneda St and one of the airport link bus routes starts & terminates there; (b) the hotel is close to the Plaza de Armas, the social centre of Santiago and the meeting point for an excellent walking tour; (c) there are 2 Metro stations nearby, on different lines; (d) attractions like the Pre-Columbian Art Museum & National History Museum are close by.
The bad - the staff. I don’t expect a lot from hotel staff and if they’re competent I’m happy but at the Panamericano one of the reception staff made a point of being sarcastic because I spoke English, and a few of the others seemed to be taking big doses of grumpy pills. Also, the room safe developed a fault and I had to report it twice before it was fixed (all up it took an hour to get it open – I’m glad I wasn’t in a hurry to catch a flight).
The location is in the CBD and most of the nearby restaurants are closed on weekends. However there is good eating in the Bellavista district (try Galindo for traditional Chilean dishes) and 1 km to the west is Plaza Brasil with a dozen restaurants & bars to choose from (open nights and weekends).
The room itself was good, there are public internet PCs on each floor and the breakfast buffet had good variety and reasonable quality. Overall the hotel was good value for money. I stayed 6 nights.
If you do decide to stay here I would advise against booking directly through the hotel’s website. It requires a credit card guarantee and has a secure webpage to enter the details in (like most hotels), however it sent an email to confirm my booking that showed my full credit card number, expiry date and billing name without any security.
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Date of stay: March 2012
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from hotelpanamericano, Public Relations Manager at Hotel Panamericano
Responded 4 Oct 2012
Hi Mark, Thanks for your comments. We are very glad to hear that overall you enjoyed staying with us. We take all the comments very seriously and appreciate you took the time sharing them with the rest of the TripAdvisor community. We will use yours comments regarding the staff service as a tool to further improve it. We have also passed your comments regarding your credit card to the proper department. We hope to see you back in the near future. Best, Hotel Panamericano PR Management
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It was a big buffet breakfast, quite a bit of variety! I only remember for sure there was a lot of avocado which we loved! Actually not sure if they had eggs, but we noticed that in a few notels in South America - eggs not always served
Hi,
If you stay in the Panamericano hotel you can catch the
hop on - hop off bus at the stop number 7, right at the
side of the hotel, on Teatinos street.
Please ask the front desk a map of the hop on - hop off
tour bus, showing all the stops and the attractions.
Have a nice trip.
Houstonman344
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Frequently Asked Questions about Hotel Panamericano
Which popular attractions are close to Hotel Panamericano?
Nearby attractions include Museo Chileno de Arte Precolombino (0.3 km), Metropolitan Cathedral (Catedral Metropolitana) (0.4 km), and La Moneda Cultural Center (0.4 km).
