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Agustina Suite
Huerfanos 1400 106b, Santiago 8340431 Chile
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About
3.5
#4 of 9 apartment hotels in SantiagoLocation
Cleanliness
Service
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Welcome to Agustina Suite, your Santiago “home away from home.” Agustina Suite aims to make your visit as relaxing and enjoyable as possible, which is why so many guests continue to come back year after year.
Close to some of Santiago's most popular landmarks, such as Metropolitan Cathedral (Catedral Metropolitana) (0.4 mi) and Isidora Goyenechea (1.1 mi), Agustina Suite is a great destination for tourists.
Agustina Suite offers guests an array of room amenities including a flat screen TV, a refrigerator, and a minibar, and getting online is possible, as free wifi is available.
The apartment hotel offers a concierge, to make your visit even more pleasant. The property also features a pool. Guests arriving by vehicle have access to parking.
While you’re here, be sure to check out some of the steakhouses, including Las Vacas Gordas, Parrillada la Uruguaya, and Ta Madre Sangucheria, all of which are a short distance from Agustina Suite.
Santiago is also known for some great historic sites, including Centro Cultural Palacio de la Moneda y Plaza de la Ciudadanía, Ex Congreso Nacional, and Intendencia de Santiago, which are not too far from Agustina Suite.
Agustina Suite puts the best of Santiago at your fingertips, making your stay both relaxing and enjoyable.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Wifi
Fitness Centre with Gym / Workout Room
Sauna
Airport transportation
Rooftop terrace
Laundry service
Room features
Air conditioning
Desk
Safe
Telephone
Kitchenette
Microwave
Flatscreen TV
Bath / shower
Wake-up service / alarm clock
Minibar
Refrigerator
Kitchenware
Hair dryer
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Centrally Located
Languages Spoken
Spanish
Location
Huerfanos 1400 106b, Santiago 8340431 Chile
Name/address in local language
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Arturo Merino Benitez Airport
13.4 km•
See all flights
Santa Ana
5 min•Santiago Metro
La Moneda
7 min•Santiago Metro
Car Hire
131 Restaurants
within 0.5 kilometers
224Reviews21Q+A6Room tips
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Detailed Reviews
We arrived on the corner of huérfanos totally dumbfounded. Where was the hotel? It's a residential building at the address. We asked the doorman who called someone...somewhere...and 5-10 minutes later a man arrived to take us up to an apartment which serves as the office. Unbeknownst to us, because it isn't mentioned on the website, we were renting an apartment in a residential building. One room was not set up correctly and there was no one to separate the bed into the requested twins or set up the sofa bed with linens. As for the apartments, they are compact but clean, with nice linens and decently stocked kitchens. The pool is lovely. The Internet essentially did not work at all in one apartment of the two we rented, and breakfast is packaged white bread, a plate of meat/cheese, and fruit cups and juice boxes in the fridge daily. Ive stayed in worse places, but I probably wouldn't do this again as I prefer a hotel with a lobby and a desk staffed 24/7.
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Date of stay: January 2012Trip type: Travelled with friends
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: Non functional Internet in 1012, worked fine in 1512
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This was a bizarre place. There's nothing on the outside of the building to identify the 'hotel' within. The check-in desk is hidden in a private (locked!) room, in the back corner of the ground floor. My room was on the 10th floor of what seemed like a regular residential block of flats. There were only 2 lifts serving about 30 floors, so long waits were common. I was given a Wi-Fi password for a network that wasn't available in my room. The room itself was very nice, spacious, clean, incredibly comfortable bed! When I asked about the pool, I was told it was closed because it "wasn't summer" - even though it was March and 25 degrees celsius outside... I went up to the top floor to have a look at the pool/gym anyway, and it didn't look like anyone had even been up there for years! I'm sceptical they even open it in "summer". The best thing is the location - Huerfanos is a lovely open street with loads of great places to eat. All together I just don't think the hotel lives up to the description or photos.
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Date of stay: March 2015Trip type: Travelled solo
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Perfect apartments for a family of four in a family suite. Great rooftop pool and view. Central location at main pedestrian street in Centro. The hall is not impressive, but the rooms has everything you need for a short stay. We can highly recommend this place when comparing to the relatively low price from hotels.com!
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Date of stay: January 2013Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AgustinaSuiteA, Gerente at Agustina Suite
Responded 16 Dec 2013
Dear Guest, thank you for your comments and suggestions, we hope to count among our guests again on your next visit to Santiago. Best Regards, The Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was my fourth visit to Chile and I have to say I was a little disappointed with the quarters at this place. It is definitely NOT a hotel, but I wasn't expecting one because it is an Apart-hotel. However, my experience with apart-hotels in other places of Chile like Santiago, Temuco and Pucón were phenomenal. Sadly, this one came out last. Because of my great experiences before, I thought this would've been a great place to stay. What I experienced instead was poor customer service along with subpar cleanliness of the room. For example, the walls were dirty and stained, the bedsheets had not been changed from previous guests, etc. Maybe if they would've cleaned the room prior to my arrival, it probably would've changed my experience completely.
As the customer service goes, I was kept waiting unattended at the door of their office for over 30 minutes. They don't have a lobby for their "suites" because it is an apart-hotel within, what looks to be, a residential building. They claimed to not have received my reservation made on Expedia, which could help explain why the room was not so clean. Also, you could tell previous guests had smoked in he room.
On the positive side, location was pretty good. Price was very economical. Lots of people so if you want to make new friends, this was a great place to do that.
Anyways, bottom line is on my future visits to Chile, I WILL avoid staying here. I feel they could've done better to accommodate my visit, but sometimes, you just get what you pay for. 😉
As the customer service goes, I was kept waiting unattended at the door of their office for over 30 minutes. They don't have a lobby for their "suites" because it is an apart-hotel within, what looks to be, a residential building. They claimed to not have received my reservation made on Expedia, which could help explain why the room was not so clean. Also, you could tell previous guests had smoked in he room.
On the positive side, location was pretty good. Price was very economical. Lots of people so if you want to make new friends, this was a great place to do that.
Anyways, bottom line is on my future visits to Chile, I WILL avoid staying here. I feel they could've done better to accommodate my visit, but sometimes, you just get what you pay for. 😉
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Date of stay: February 2015Trip type: Travelled solo
Rooms
Service
Sleep Quality
Room Tip: Look at the pictures closely...specially their bathrooms!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Overall the way this place is represented on websites (eg. bookings.com and Expedia) is very deceptive, as this is in no way a hotel. Instead seems to be a group of private apartment owners who have joined forces to try and fleece the travelling community! The apartment we rented was TINY and FILTHY dirty, including no covers on stained doonas, floors not vacuumed, dirty showers that didn't work properly. The only positives are that it is well located and there were towels provided. We arrived late at night and therefore were faced with the apartment building's concierge only, who insisted on payment in advance and refused to give us a receipt for this payment. DO NOT stay here.
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Date of stay: October 2015Trip type: Travelled with friends
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Don't be fooled by the photographs, this place is not a hotel! There is no restaurant on the premises, you have to lug your bags up a flight of stairs to go to a toom 106b where you check in. You are told there is no laundry or breakfast. No restaurants close by, so reduced to going to the only plus a supermarket across the road.
The rooms are small, tiny, including the bathroom. The space between the bed and wall about 18 inches. The room is filthy dirty. Even though we thought we had booked hotel room, we had a small kitchen, with the barest of necessities, the cupboards, dirty, say no more. The curtains are a grey black, disgusting, mould around the cupboard doors, skirting and floors dirty too. How on earth can this be rated so highly on trip advisor is beyond comprehension. Spoke with guests staying who are from South America and I asked them their opinion, they would not even give it one star. Don't be fooled by what you read about this property, stay elsewhere!
The rooms are small, tiny, including the bathroom. The space between the bed and wall about 18 inches. The room is filthy dirty. Even though we thought we had booked hotel room, we had a small kitchen, with the barest of necessities, the cupboards, dirty, say no more. The curtains are a grey black, disgusting, mould around the cupboard doors, skirting and floors dirty too. How on earth can this be rated so highly on trip advisor is beyond comprehension. Spoke with guests staying who are from South America and I asked them their opinion, they would not even give it one star. Don't be fooled by what you read about this property, stay elsewhere!
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Date of stay: June 2015Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I was a little bit confused when we got to the building, as it is really a downtown building complex that happens to house the Agustina Apart hotel.
The managers, and all their employees were great!! They were always courteous and diligent on any request. Maid services is EXCELLENT!!
*My recommendation would be to have the outside hallway and stairway cleaned and move the *TV to the living room instead of the bedroom.
*The outside hall way walls were dirty and there were quite a few cigarette butts strewn all over the stairs.
Would i stay there again?--Yes if they can work out my suggestions.
M
The managers, and all their employees were great!! They were always courteous and diligent on any request. Maid services is EXCELLENT!!
*My recommendation would be to have the outside hallway and stairway cleaned and move the *TV to the living room instead of the bedroom.
*The outside hall way walls were dirty and there were quite a few cigarette butts strewn all over the stairs.
Would i stay there again?--Yes if they can work out my suggestions.
M
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Date of stay: April 2012Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AgustinaSuiteA, Gerente at Agustina Suite
Responded 16 Dec 2013
Dear Guest, thank you for your suggestions, we have added to our continuous improvement process every day to deliver better service to our guests. Hope to have you among our guests again on your next visit to Santiago so you can observe these improvements. Best Regards, The Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Apartments are a touch small, but clean and well furnished. The location is excellent in the heart of downtown close to the metro and within walking distance of most of the attractions. The roof on the 30th floor is where the pool and gym are located. The view is spectacular on a clear day and the area is setup with several tables, chairs and two charcoal grills. This is a great place to drink a bottle of wine or a few beer and snack or grill on a warm spring or summer evening.
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Date of stay: December 2011Trip type: Travelled with friends
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I did stay here for 11 day's. I booked a standard room, unfortunately it was too small, noisy, hot, since didn't have air conditioner.
When I complaint they gave me another room, much bigger and comfortable plus air conditioner. But again it was very noisy, very difficult to get a good night's rest.
Beside the bed was very hard. Overall I would not recommend staying here, unless you are a party animal and like loud music and noises
When I complaint they gave me another room, much bigger and comfortable plus air conditioner. But again it was very noisy, very difficult to get a good night's rest.
Beside the bed was very hard. Overall I would not recommend staying here, unless you are a party animal and like loud music and noises
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Date of stay: March 2015Trip type: Travelled solo
Rooms
Service
Sleep Quality
Room Tip: standard room is very small and noise, better to get the one for 3 people, much better
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
For those who want to know the historical places of Chile's capital, this hotel has a lot to offer. A few blocks from the presidential palace, you can visit most places on foot. Also near to Santa Ana metro station, you can use this great public service to go far from downtown, line the beautiful neighborhood named Providencia. The hotel does not provide breakfast, so you have to figure it out. But don't worry, there's a lot of coffee houses nearby and there's a Starbucks a block away. You should be advised that at night the streets around become completely empty, so is better to be careful. In general, it's a great place to stay, higly recommended, due to its great price.
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Date of stay: February 2015
Value
Rooms
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
"standard room is very small and noise, better to get the one for 3 people, much better"Read full review
"Rooms are very close to each other, so privacy of some rooms is limited. If you want air conditioner, make it clear in reservation, some of the rooms don't have A/C. Rooms with 17 ending are bigger (for 3 people) and more reserved, try to get one of these, if available."Read full review
LOCATION
ChileSantiago Metropolitan RegionSantiagoCentro Histórico
NUMBER OF ROOMS
40
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Frequently Asked Questions about Agustina Suite
Which popular attractions are close to Agustina Suite?
Nearby attractions include Museo Chileno de Arte Precolombino (0.4 km), La Moneda Cultural Center (0.5 km), and La Moneda (0.4 km).
What are some of the property amenities at Agustina Suite?
Some of the more popular amenities offered include free wifi, a fitness centre, and airport transportation.
Which room amenities are available at Agustina Suite?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What are some restaurants close to Agustina Suite?
Conveniently located restaurants include Centro Cultural La Moneda, Blue Jar, and Salvador.
Are there opportunities to exercise at Agustina Suite?
Yes, guests have access to a fitness centre and a sauna during their stay.
Does Agustina Suite have airport transportation?
Yes, Agustina Suite offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Agustina Suite located near the city centre?
Yes, it is 0.6 km away from the centre of Santiago.
Are there any historical sites close to Agustina Suite?
Many travellers enjoy visiting La Moneda Cultural Center (0.5 km), Ex Congreso Nacional (3.6 km), and Intendencia de Santiago (0.4 km).
Is Agustina Suite accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.