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4.0
#43 of 235 hotels in Santiago
Location
Cleanliness
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Value
In central Santiago, only 300 ft from La Moneda Metro Station, RQ Santiago offers self-catering rooms and breakfast. There is a rooftop swimming pool with panoramic views.Rooms at RQ Santiago feature separate dining areas and kitchens equipped with microwaves and minibars. Large windows provide them with brightness and nice city views.Breakfast is served in the apartments.The 24-hour front desk can help guests rent a car or book excursions. Plaza de Armas is one mile away. RQ Santiago Suites is 14 miles from Comodoro Arturo Merino Benitez Airport.
Av. Libertador Bernardo O'Higgins 1449 Moneda, Santiago 8320148 Chile
Name/address in local language
RQ Santiago
923 reviews
Getting there
Great for walkers
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This hotel has all you need for your stay in Santiago. Great staff, plentiful choices for the free breakfast. The location is central to Santiago with public transit available close by. This hotel is great value and I would highly recommend it to anyone travelling to this city.
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Review collected in partnership with this hotel
Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Exactly as the heading states, you get what you pay for. No early check in, but we left our luggage in a secure room and set off to explore. The room was on the 19th floor without a view of the city. Clean with air-con. Breakfast was also on the 19th floor, so forget a lie in, you could hear them laying out the breakfast from early. It's more an apartment block than hotel. Good location near the Intel Tower, a good landmark for taxis (£4.00 sterling for a twenty minute journey), but near to the Plaza Italia, demos every Friday not so safe..
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Date of stay: January 2020
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Central location although tucked away so initially difficult to find. Staff very friendly. Room large with kitchen facilities, microwave, kettle etc. A bit dated and worn in places. Breakfast a basic continental but adequate.
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Date of stay: January 2020
Value
Location
Service
Room Tip:The open landing type breakfast room in on 19th floor right outside bedrooms.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We were overcharged for 2 people staying in the room. Never seen this happen before. I paid for a room for 2 people, and when I got there they charged us an extra 80 USD for two people to stay in the room. We had no choice but to pay. Then we got to the room just to find out the tiny bathtub with plastic curtains where you shower, old furniture, soft bed and old hair dresser. Oh, and the Wifi didn't work the entire time we were there.
Don't stay here.
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Date of stay: June 2024
Value
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Location
Cleanliness
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Sleep Quality
Trip type: Travelled as a couple
Room Tip:Don't stay here.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gestor de Experiencia, Guest Services / Front Office at RQ Santiago
Responded 19 Jun 2024
We appreciate your feedback on your stay at RQ Stay Santiago. We apologize for the inconveniences you encountered with the room charges, amenities, and WiFi. We will address these issues to ensure a better experience for future guests. Thank you for sharing your concerns.
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Room we got is too hot, air conditioning system not working properly. Spoke to the front desk to change the room even offering to pay extra but nothing happened. We are sweating the whole night unable to sleep and get some comfort. Do not book in this hotel.
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Review collected in partnership with this hotel
Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Entrance is at least 100 feet from the street, in a plaza, which means a vehicle cannot park in front of the entrance. There is no bellman, so you must drag your bags this distance yourself. There are 3 steps up from the registration area to the elevators, and again you have to shlep your bags yourself. No bellman service also means you must find your own room and figure out all the electronic devices yourself. In our case, the key card to our room didn’t work, requiring 3 trips back to the lobby to get someone to come to the room. The key card mechanism in the door needed new batteries. Then the air conditioning remote didn’t work. Another trip to the lobby. It also needed new batteries. The first glass of water from the tap was brown. The room was not twins as we had booked, so we had to wait while housekeeping came and split the bed into twins. The breakfast was meager. No real coffee, just Nescafe. On the day we left we asked the man at the desk at 7 a.m. if we could have a late 2 p.m. check-out. He consulted his computer and said, “Yes.” At 9 a.m. while we waited in the lobby for a tour, the man was gone and there were 2 girls on the desk. They were upset when we told them the tour didn’t return until 1 p.m. and we had gotten the approval for a late check-out. They said it was not possible because they needed the room to be cleaned by 3 p.m. for new guests. Basically I said, “Too bad. Your problem, not mine.” When we returned at 1 p.m., our key cards had been cancelled, effectively locking us out of the room. They re-coded them and we were able to gather up our bags. This hotel is “tired” as well as lacking in basic service. We wouldn’t stay there again. Our advice is to take your chances somewhere else.
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Date of stay: December 2014
Rooms
Cleanliness
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I booked originally at the "RQ central suites" but was then redirected to this hotel (santiago suites) without prior notice. I had to walk 2 blocks around the corner to get to the entrance of this other hotel, carrying all luggage. then I had a room in the 19th floor. So far so good. Problem is, that the elevator only reaches till the 14th floor, which means I had to walk 5 floors by foot - carrying all my luggage. Once there I found the room to be OK, spacious and once the air conditioning was turned the air was breathable. CD-Player was not working. I had to call the reception to ask for Wifi, which was OK. You have to carry 4 different remote controls from the reception to your room, as they are handed out there. Unfortunately the emergency exit was blocked, and the staff would rather drink tea than remove the blocking chairs (see image). So I decided to leave the hotel. I would not stay here again, especially because of the lack of security and the 5 floors to walk all time. Maybe the other hotel (which I originally booked) would have been better. Last but not least: Prepare for endless discussions when arriving by car: The guard wont let you in, if you do not have a room number. Explanations, that you are about to check in are nearly useless. I would not choose this hotel again.
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Date of stay: February 2011
Value
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Within easy walking distance of shops and places of interest. At the time of our visit there was construction nearby and fortunately a workman guided us to the hotel, otherwise it would have been difficult to find as it is set back in a Plaza.
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Review collected in partnership with this hotel
Date of stay: January 2020
Room Tip:Our room was next to the breakfast room on an upper floor. Not recommended if you want a lie in...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Overall, the location was good, the hotel was clean and close to the attractions. But one thing you need to aware is the whole building close all the lights electricity at 10:30pm till the next morning 5:30am.
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Review collected in partnership with this hotel
Date of stay: March 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Eduardo I, Director de Relaciones con Clientes at RQ Santiago
Responded 11 Apr 2019
That is not right. Our building does not cut the electrical energy during the night. We regret that the power cut, outside our will and control, that affected a large part of the city, has been misinterpreted. It was a situation out of the ordinary (even the government palace was two hours without power). Thanks for your comment, but it does not conform to reality.
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Can't beat the location - close to attractions, metro, supermarket. Friendly staff. Looks new on the outside but the room, especially the bathroom, needs some updating. The shower/tub is very tiny and uncomfortable. No cups supplied in bathroom. There is no cleaning supply in the kitchenet (no dish cloth, no detergent). When questioned about it, the answer was "this is an apartment, not a hotel". The AC unit located right above the bed with cold air blowing straight down on your head was uncomfortable.
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Date of stay: January 2019
Value
Rooms
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Eduardo I, Director de Relaciones con Clientes at RQ Santiago
Responded 25 Mar 2019
AC direction can be regulated.
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Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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