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Park Lake Luxury Hotel
Camino Villarrica - Pucón Km. 13, Villarrica 4920000 Chile
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Room & Suite (128)
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Avg. $268 /night, 12/7 - 12/8
$512
per night
$346
per night
$179
per night
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Reflects recent average nightly prices reported by our partners, and may not include estimated taxes or fees. Price at checkout may differ.
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4.0
#1 of 7 hotels in VillarricaLocation
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HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Quiet
Modern
Languages Spoken
English, Spanish
Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Babysitting
Children Activities (Kid / Family Friendly)
Airport transportation
Parking
Wifi
Sauna
Hot bath
Pool / beach towels
Rooftop pool
Indoor pool
Outdoor pool
Heated pool
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Salon
Steam room
Concierge
24-hour front desk
Dry cleaning
Laundry service
Room features
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Location
Camino Villarrica - Pucón Km. 13, Villarrica 4920000 Chile
Name/address in local language
Getting there
Temuco Airport
64.1 km•
See all flights
Car Hire
78 Restaurants
within 10 kilometers
683Reviews16Q+A38Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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Detailed Reviews
Stayed here for 1 night which was comfortable. However, despite having paid in advance via Amex we were charged hotel service/tax and tips. Apparently this was compulsory even though we had not had to pay this elsewhere. We were told if we paid in pesos, we would be charged for city taxes etc (further add ons) otherwise we could pay in USD which was calculated at their ridiculous exchange rate.
We argued this to no avail and left not very happy guests. These ‘extras’ did not appear on the many invoices we received from other hotels in Chile .....
We argued this to no avail and left not very happy guests. These ‘extras’ did not appear on the many invoices we received from other hotels in Chile .....
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Valentina Venegas, Guest Services / Front Office at Park Lake Luxury Hotel
Responded 31 Jul 2024
Dear Cerys, Thank you for taking the time to share your experience with us. We sincerely regret that your stay did not fully meet your expectations due to the unexpected additional charges. Please be advised that hotel taxes and service fees are applied in accordance with local regulations. Additionally, paying in different currencies may result in variations in costs due to exchange rates and additional fees. However, we recognize that the communication regarding these charges was not sufficiently clear, and we understand that this may have caused confusion and dissatisfaction. We apologize for any inconvenience this may have caused and greatly appreciate your feedback. Your comments are invaluable for us as we strive to enhance our processes and ensure greater transparency in the information provided to our guests. Thank you for your understanding. We hope to have the opportunity to provide you with a more satisfactory experience in the future. Sincerely, Valentina Venegas Coordinador en Aseguramiento de Calidad.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great to have this fantastic hotel and location operational again. You can feel the gigantic work in the reopening and effort to establish one more time a 5 star experience in this area of Chile. The new team is helpful and very profesional. It is by far the best SPA in the area.
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Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Park Lake Luxury Villarrica, Director General at Park Lake Luxury Hotel
Responded 5 Jun 2024
Dear Alex, We extend our sincerest gratitude for taking the time to share your feedback with us. Your valuable input is deeply appreciated. We are delighted to hear that your experience with us exceeded your expectations. Ensuring our guests' satisfaction is our top priority, and your positive feedback reaffirms our commitment to excellence. We eagerly anticipate the opportunity to welcome you back for another memorable stay in the near future. Warm regards, Flora Castillo General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
These reviews are machine translated from their original language. Show machine translations?
We visited Park lake in March/2024 shortly after its last revitalization.
The entire structure and location are wonderful!
The view of the lake is truly stunning and the breakfast is unforgettable....
But the highlight is the service from the entire team, especially the receptionist Juan, always helpful and very attentive.
I recommend and recommend this accommodation in Pucón!
The entire structure and location are wonderful!
The view of the lake is truly stunning and the breakfast is unforgettable....
But the highlight is the service from the entire team, especially the receptionist Juan, always helpful and very attentive.
I recommend and recommend this accommodation in Pucón!
Read more
Date of stay: March 2024Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very expensive, bad service, untrained staff, they don’t speak English except reception, bath had the plug missing no solutions. Had to ask two or three times for everything.
Food not good. Good bedrooms.
Food not good. Good bedrooms.
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Valentina Venegas, Guest Services / Front Office at Park Lake Luxury Hotel
Responded 5 Aug 2024
Estimada Camila, Agradecemos que haya tomado el tiempo para compartir sus comentarios, los cuales valoramos mucho para poder mejorar. . Tomaremos medidas inmediatas para garantizar una mejor formación y preparación de nuestro personal en todos los aspectos del servicio al cliente. Trabajaremos para corregir los aspectos que menciona y ofrecer una experiencia más satisfactoria a futuros huéspedes. Agradecemos sinceramente sus comentarios y esperamos tener la oportunidad de demostrarle una mejora en el futuro. Atentamente, Valentina Venegas Coordinador en Aseguramiento de Calidad.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed in the presidential suite, when I arrived it was all messy and dirty. They told me that I could eat and drink whatever I wanted while at the bar, I asked for a mojito and the waiter said that he had to charge me for it, that it was not included in the complimentary drinks. The kitchen in the suite did not have even 1 plate, cutlery or glasses. I asked for it to be enabled for 2 days in a row and they never brought me anything. I spoke to the hotel manager to complain and she told me that they didn't have the facilities to enable it, so it's just for decoration? I also asked for a baby crib 2 days in a row and they never brought it even though the answer was always "we'll take it right away." Really very poorly prepared and/or trained staff. For those values, there are many better options, never again this hotel.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is beautiful, the staff are attentive, and the food is amazing. But if you're from the U.S. you may not want to stay here. When we checked in, the hotel's system could not process any of our U.S. credit cards. Not AmEx, nor Visa. We used the cards at restaurants and shops, so we know they work in Chile. Thankfully we had a Chilean credit card so we weren't turned away. When we departed the hotel tried again, and again no credit card from the U.S. would work in their system. The front desk told me this happens often, especially with AmEx. So if you're from the U.S., you could show up and not be able to check in, which could leave you in a bad situation. Other than this critical problem, the hotel is fantastic.
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Date of stay: March 2024Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Park Lake Luxury Villarrica, Director General at Park Lake Luxury Hotel
Responded 29 May 2024
Dear Connector00020467008 , We sincerely appreciate you sharing your experience with us and for your kind words about our hotel. We are pleased to know that you enjoyed your stay overall. We sincerely regret the inconvenience you experienced with our payment system not accepting US credit cards. Please rest assured that we take your feedback seriously and are actively working to address this issue to ensure a smoother experience for all of our guests, regardless of their country of origin. We hope that despite this issue, you were able to fully enjoy your stay with us and that you will consider giving us another opportunity to exceed your expectations in the future. Warm regards, Flora Castillo General Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Beautiful view, friendly staff. The food of the restaurant exquisite. However, to be a 5 star hotel I found the bed mattress very hard, we slept very badly. In the buffet food does not come with description which is quite annoying for those of us who have food intolerances. Few green areas, I have seen hotels with more beautiful outbuildings in the same sector and a little cheaper.
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Automatically translated
Date of stay: September 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wonderful hotel! Very attentive and helpful staff. Restaurant with good food and wines! Cafe da manha top (don't forget to ask for Benedictinos)! Comfortable beds! Large bathrooms and good shower!
Well equipped academy! Thermal pool with pleasant temperature!
A bit away from the center, I recommend you have rented a car, without relying on taxi/uber! But it's worth it!
Well equipped academy! Thermal pool with pleasant temperature!
A bit away from the center, I recommend you have rented a car, without relying on taxi/uber! But it's worth it!
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Automatically translated
Date of stay: October 2024Trip type: Travelled as a couple
Room Tip: Preferencia para quem alugou carro, devido a distancia do centro!
Nao deixe de pedir Beneditinos...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We spent the end of the year in this hotel.
Excellent at:
Attention, quality, quantity, occupancy for special requirements, view, buffet breakfast, rooms, cleanliness, etc. Entertainment such as pool table, library, swimming pool, spa, etc.
The best of all is everyone's attention, always with a smile.
Excellent at:
Attention, quality, quantity, occupancy for special requirements, view, buffet breakfast, rooms, cleanliness, etc. Entertainment such as pool table, library, swimming pool, spa, etc.
The best of all is everyone's attention, always with a smile.
Read more
Date of stay: December 2023Trip type: Travelled with family
Room Tip: En realidad desde que llegamos al hotel fue llegar a una dimensión de tranquilidad y armonía que...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was there in December last year and it was one of the best experiences I have ever had. With the remodeling the hotel has very elegant and beautiful facilities. Everything in general is amazing but the service and food deserve special mention because they were fantastic. I would recommend everyone to stay at this hotel, it has spectacular views, the spa and pool are delicious.
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Automatically translated
Date of stay: December 2023Trip type: Travelled solo
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: No se pierdan esta experiencia.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nestled on the banks of Lake Villarrica, in Chile's magnificent Araucania Region, just a few miles from the cities of Villarrica and Pucon, Villarrica Park Lake Hotel & Spa features lush green vegetation, dramatic peaks, national parks, sparkling lakes, rivers, and hot springs—along with one of the most spectacular panoramas of Southern Chile.
This majestic location ensures that an endless array of year-round natural attractions and outdoor adventures—from fishing and hunting to horseback riding, hiking, and skiing on snow-capped volcanoes—are just steps away.
The thrilling Trancura River offers exhilarating whitewater rafting and kayaking, while seven crystalline lagoons and lakes—bordered by surrounding national parks and reserves home to diverse wildlife and indigenous Araucarias, Arrayanes, and Coigües trees—offer unforgettable excursions. These pristine waterways are also ideal for fly-fishing, which can be arranged from the shore or by half- or full-day boat rental. Also nearby, Villarrica Volcano, at an impressive altitude of 9,317 feet, offers an exhilarating hiking experience for guests of all abilities. The biggest reward comes at the top, where a breathtaking valley awaits.
To explore beyond national boundaries, the lake crossing between the lake districts of Chile and Argentina offers scenic vistas of Andean mountain peaks, waterfalls, and wildlife. An alternative Andean experience comes via a horseback adventure. The two-day ride includes barbeque and camping, and is suitable for riders of all levels. For even more audacious guests, canopy adventures fly guests over native trees such as centenary oaks, cinnamon trees, and copihues for an hour and a half. Meanwhile, culturally included guests can participate in local crafts or explore the fascinating Mapuche Museum.
General shopping hours are 11am-8pm. The currency is Chilean Pesos and the electrical system is 220 Volt.
View Local Area Map
Arts & Culture
Indian Museum 14.0 km/8.7 miles
Local Attractions
Villarrica Lake 0.0 km/0.0 miles
Casino Enjoy Pucon 14.0 km/8.7 miles
Fly Fishing 15.0 km/9.3 miles
Villarrica Volcano 26.0 km/16.2 miles
Caburgua Lake 37.0 km/23.0 miles
Calafquen Lake 43.0 km/26.7 miles
Casino Dreams Temuco 96.0 km/59.7 miles
Nearby Destinations
Pucon 13.0 km/8.1 miles
Downtown Villarrica 13.0 km/8.1 miles
Temuco 96.0 km/59.7 miles
Valdivia 140.0 km/87.0 miles
Puerto Varas 300.0 km/186.4 miles
Dear guest.
We have many activities in the area and we would like to welcome you with your family.
You may contact us directly to our hotel through our website.
We look forward to your comments,
Best Regards
Efectivamente , todas las habitaciones con vista al lago Villarrica
"Don't go for top floor rooms! They have no balconies and the windows are tiny."Read full review
…
PRICE RANGE
$192 - $346 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Villarrica Park Lake Hotel
LOCATION
ChileAraucania RegionVillarrica
NUMBER OF ROOMS
70
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Claim Your ListingPARK LAKE LUXURY HOTEL | UPDATED 2024 Reviews & Price Comparison (Villarrica, Chile) - Tripadvisor
Frequently Asked Questions about Park Lake Luxury Hotel
Which popular attractions are close to Park Lake Luxury Hotel?
Nearby attractions include Lago Villarrica (5.6 km).
What are some of the property amenities at Park Lake Luxury Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
What food & drink options are available at Park Lake Luxury Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Park Lake Luxury Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Park Lake Luxury Hotel?
Conveniently located restaurants include A la Olla, Restaurant Aguas Verdes, and Wenu Pillán Cervecería & Restaurante.
Are there opportunities to exercise at Park Lake Luxury Hotel?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Park Lake Luxury Hotel have airport transportation?
Yes, Park Lake Luxury Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Park Lake Luxury Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Park Lake Luxury Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Park Lake Luxury Hotel?
The staff speaks multiple languages, including English and Spanish.
Does Park Lake Luxury Hotel have any great views?
Yes, guests often enjoy the harbour view available here.