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Gran Hotel Pucon
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Avg. $162 /night, 12/10 - 12/11
$403
per night
$274
per night
$144
per night
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3.0
#28 of 33 hotels in PuconLocation
Rooms
Value
Cleanliness
Service
Sleep Quality
Gran Hotel Pucon is an excellent choice for travellers visiting Pucon, offering a family-friendly environment alongside many helpful amenities designed to enhance your stay.
Guest rooms offer a flat screen TV and a minibar, and Gran Hotel Pucon makes getting online easy as free internet access is available.
You can also take advantage of some of the amenities offered by the hotel, including room service and a concierge. In addition, guests can enjoy a pool and free breakfast during their visit.
While staying at Gran Hotel Pucon, visitors can check out Feria Artesanal (0.1 mi), which is a popular Pucon attraction.
When you’re feeling hungry, be sure to check out La Creperia, which is a French restaurant that is popular with locals and out-of-towners alike.
During your visit, be sure to check out popular attractions like Los Pozones (0.2 mi) and Plaza de Armas de Pucon (0.1 mi), which are all within walking distance of the hotel.
Enjoy your stay in Pucon!
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Property amenities
Free internet
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Casino and Gambling
Children Activities (Kid / Family Friendly)
Business Centre with Internet Access
Conference facilities
Wifi
Fitness / spa changing rooms
Indoor pool
Outdoor pool
Heated pool
Bar / lounge
Restaurant
Breakfast buffet
Banquet room
Meeting rooms
Spa
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Room features
Private balcony
Room service
Safe
Telephone
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL STYLE
Bay View
Lagoon View
Languages Spoken
Spanish
Location
Clemente Holzapfel 190, Pucon Chile
Name/address in local language
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 91 out of 100
91
Temuco Airport
69.8 km•
See all flights
Car Hire
75 Restaurants
within 0.5 kilometers
11 Attractions
within 0.5 kilometers
1,310Reviews9Q+A22Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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Detailed Reviews
When the pandemic becomes an excuse to provide the least amount of service, to customers in every single sense even morning breakfast.
Alternate breakfast in and out, there are plenty of cafés around.
You stay for the view, the swimming pool and the location, they do take serious measures regarding sanitization which is good.
The furniture is old and not well taken care of...
I give points to the bedrooms cleaning ladies, who are adorable, make a great job, every day in your room and you can tell they miss the old good days of this mythical hotel. Sad.
Alternate breakfast in and out, there are plenty of cafés around.
You stay for the view, the swimming pool and the location, they do take serious measures regarding sanitization which is good.
The furniture is old and not well taken care of...
I give points to the bedrooms cleaning ladies, who are adorable, make a great job, every day in your room and you can tell they miss the old good days of this mythical hotel. Sad.
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Date of stay: December 2020
Location
Cleanliness
Service
Room Tip: corner suites, better view and light
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Room size is good. Bathroom kept flood flooding after shower screen design( no fan faculty in bathroom for drawing out moisture)
Not impressed with breakfast as it is the same food daily and hardly any vegetarian options such as rice / vegetables. No unsweetened yogurt( asked for it but was flatly refused).
Decor of hotel in the main lobby and restaurant very 1920s. Feel of nostalgia. Have to pay extra for swim caps in swimming pool which is fine to prevent clogging of filters. At least the pool is warm and clean.
Not impressed with breakfast as it is the same food daily and hardly any vegetarian options such as rice / vegetables. No unsweetened yogurt( asked for it but was flatly refused).
Decor of hotel in the main lobby and restaurant very 1920s. Feel of nostalgia. Have to pay extra for swim caps in swimming pool which is fine to prevent clogging of filters. At least the pool is warm and clean.
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Date of stay: December 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
These reviews are machine translated from their original language. Show machine translations?
- The main thing: this is NOT a hotel for people who want to rest in silence or relax. There are activities until late at night with music that is too loud.
- The good: excellent cleanliness, very friendly and attentive staff. Very good and very varied breakfast. Unbeatable location.
- The bad: there are very few lounge chairs and generally they are all occupied or “reserved” with towels (when this is not allowed according to hotel rules). The staff comments that guests can remove belongings from those lounge chairs that have not been used for hours, which can lead to a bad time, as it was in my case. On the other hand, by FAR the worst, is the noise until so late. The activities are carried out in front of the rooms, they pass by shouting with a microphone and with loud music.
- In conclusion, it is a modern hotel with good services, especially for families with children. However, the price is absolutely exaggerated for the low quality of rest you get there.
- The good: excellent cleanliness, very friendly and attentive staff. Very good and very varied breakfast. Unbeatable location.
- The bad: there are very few lounge chairs and generally they are all occupied or “reserved” with towels (when this is not allowed according to hotel rules). The staff comments that guests can remove belongings from those lounge chairs that have not been used for hours, which can lead to a bad time, as it was in my case. On the other hand, by FAR the worst, is the noise until so late. The activities are carried out in front of the rooms, they pass by shouting with a microphone and with loud music.
- In conclusion, it is a modern hotel with good services, especially for families with children. However, the price is absolutely exaggerated for the low quality of rest you get there.
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Date of stay: February 2024Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We had reserved a room for 4 nights for our Honeymoon. Sadly we had an accident with our car in the middle of our trip and had to stay in Argentina until the car was fixed.
Finally when we arrived at the Hotel Pucon told the woman who was at the reception about our accident and that we were really sorry that we had to cancel 3 nights due to this unexpected event (and that in our Honeymoon :( ) it was stressing. As we were talking to this woman she didn't almost look at us, just at her computer and when she did, she looked at us with a face like: I don't care at all about your accident and didn't said any word like: Oh sorry to hear that!. She had no empathy. She just ask us with a sharper tone in no friendly way: So, do you want to reserved?. And we said: Yes, we would like that (cause we already had 1 night left) and would like to stay 2 nights more.
As we were finally going the way to the room, we thought that we never experienced such bad client service and then we opened the door and it was a really old bedroom.. I was shocked. I thought she could at least give us a nice bedroom for our honeymoon (and it wasn't at all worth the price!)
Everything was old in that bedroom, from the curtains (in a dark depressing color), the walls, the mattress (not comfortable at all), the decoration of the bedroom was just depressing in general. Absolutely not what you would like in your Honeymoon. You cant excused her behavior thinking that she was stressed, because it was during the off season and it where just few tourists at the Hotel. We are absolutely not the type of persons that complains at all, but this was too much and I wanted to write this feedback for the next "clients".
The only 2 good things were: the location with the beautiful views and the abundant delicious breakfast.
Finally when we arrived at the Hotel Pucon told the woman who was at the reception about our accident and that we were really sorry that we had to cancel 3 nights due to this unexpected event (and that in our Honeymoon :( ) it was stressing. As we were talking to this woman she didn't almost look at us, just at her computer and when she did, she looked at us with a face like: I don't care at all about your accident and didn't said any word like: Oh sorry to hear that!. She had no empathy. She just ask us with a sharper tone in no friendly way: So, do you want to reserved?. And we said: Yes, we would like that (cause we already had 1 night left) and would like to stay 2 nights more.
As we were finally going the way to the room, we thought that we never experienced such bad client service and then we opened the door and it was a really old bedroom.. I was shocked. I thought she could at least give us a nice bedroom for our honeymoon (and it wasn't at all worth the price!)
Everything was old in that bedroom, from the curtains (in a dark depressing color), the walls, the mattress (not comfortable at all), the decoration of the bedroom was just depressing in general. Absolutely not what you would like in your Honeymoon. You cant excused her behavior thinking that she was stressed, because it was during the off season and it where just few tourists at the Hotel. We are absolutely not the type of persons that complains at all, but this was too much and I wanted to write this feedback for the next "clients".
The only 2 good things were: the location with the beautiful views and the abundant delicious breakfast.
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Date of stay: September 2019
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed here for the day. The staff people were really friendly. Cannot review the rooms but all other accommodations made this place a good place for the day. Side note : The water in the lake is the coldest I have ever tried. The sand on the beach is coarse and sometimes makes it hard to walk but the hotel is a must when you visit pucon.
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Date of stay: May 2021Trip type: Travelled with family
Room Tip: Very safe place, people are very friendly. Ussually they will be truthful in their comments...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel has fallen a lot in quality since it became enjoy, rooms with a drain smell, rough sheets.
The toilet is poorly done when they do it.
The restaurant was disgusting, poor quality food, they say they have a chef, but it seems he has zero experience. The pool without maintenance, bare at the bottom.
For emergencies they have no way to cover them.
This hotel is a shame, its quality is not recommended.
The toilet is poorly done when they do it.
The restaurant was disgusting, poor quality food, they say they have a chef, but it seems he has zero experience. The pool without maintenance, bare at the bottom.
For emergencies they have no way to cover them.
This hotel is a shame, its quality is not recommended.
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Date of stay: February 2024Trip type: Travelled with family
Value
Location
Service
Room Tip: La comida del hotel es malísima, así que es bueno tener datos de donde ir a comer en Pucón o los...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The young man who reached our bags to the car a charm!! Then the staff very .. but very unfriendly the lady of the spa especially un empathetic and very bad vibe .. they do NOT explain anything about how the hotel works, shifts, etc.
The climate control
of the pool is a bad joke.
Poor breakfast.. has no natural orange juice and nothing that stands out
Too bad the location is so perfect and the staff of the Hotel poorly trained . we came to help many foreign tourists, since no one speaks English at the reception at the time we were there was a convention with people from 53 different countries.. Enjoy the network... I could do something else
The climate control
of the pool is a bad joke.
Poor breakfast.. has no natural orange juice and nothing that stands out
Too bad the location is so perfect and the staff of the Hotel poorly trained . we came to help many foreign tourists, since no one speaks English at the reception at the time we were there was a convention with people from 53 different countries.. Enjoy the network... I could do something else
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Automatically translated
Date of stay: August 2024Trip type: Travelled with friends
Room Tip: Sí que vaya a otro hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I was disappointed.
The Gran Hotel is lovely historical hotel on the beach with unfortunately incredibly bad customer service. Dismissive. Basically no one particularly cared, not particularly thrilled you chose their hotel and bordered on just plain rude.
But.. that said this was just my experience and had three notable exceptions.
the cleaning personnel, breakfast was nice, and had a room with a view.
All appreciated but moved due to attitude and unhelpfulness.
After two days moved to a much friendlier hostal and enjoyed the rest of my time
in Pucon,
Thank you
Margaret Pagano
The Gran Hotel is lovely historical hotel on the beach with unfortunately incredibly bad customer service. Dismissive. Basically no one particularly cared, not particularly thrilled you chose their hotel and bordered on just plain rude.
But.. that said this was just my experience and had three notable exceptions.
the cleaning personnel, breakfast was nice, and had a room with a view.
All appreciated but moved due to attitude and unhelpfulness.
After two days moved to a much friendlier hostal and enjoyed the rest of my time
in Pucon,
Thank you
Margaret Pagano
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Date of stay: March 2023Trip type: Travelled solo
Value
Location
Service
Room Tip: Don"t expect much help if you don't speak Spanish well.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pleasant place to rest in winter. Near hot springs and beautiful landscapes. Comfortable and sufficient, good breakfast and pleasant room. Nice details: slippers, robes. The best time to travel, avoiding crowds. Regular in the operation of elevators and variety in dinners.
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Date of stay: July 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Tener en cuenta que hay que dejar un monto importante en tu tarjeta de crédito como garantía
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
While the location and view cannot be beat the Gran Hotel Pucon is not so good.
When we checked in we felt like we were being treated as potential thieves. It seemed odd that we were issued a TV remote control that we needed to return it to the desk on departure. Also the odd requirement that we wear a permanent plastic wrist band just to tell the dining room we had paid for breakfast seemed quite tacky.
We were first assigned to a room on the third floor directly across from rooms that were undergoing remodeling. Workers were still working at 6 p.m. and dust was everywhere. We asked for another room and they gave us a nice room on the second floor – but we had to wait while they made a key for the room. We moved our own luggage because although we requested a bellman he never appeared – although the hotel was far from busy.
In the room it seemed odd that there was no manual way to operate the lock from the inside of the room. Once you are in the room you have to use your key to lock and unlock the deadbolt lock. Two days later we found how much of a problem this is. We were in our room when someone knocked on the door. When we responded they went away without answering. They had however used the key in the lock. We then found ourselves locked in our room. Our key would not open the door from the inside. When the desk clerk arrived we found that the master key, while it would open the door from the outside, would not work on the inside.
Beyond our room problems the Gran Hotel Pucon is far from grand. It appears to be understaffed and the building and grounds are in need of long deferred maintenance. The pier on the lake is completely broken down and looks like it has been that way for at least a year. The small Hotel Huincahue across the park does not have a view but looked like a better option.
When we checked in we felt like we were being treated as potential thieves. It seemed odd that we were issued a TV remote control that we needed to return it to the desk on departure. Also the odd requirement that we wear a permanent plastic wrist band just to tell the dining room we had paid for breakfast seemed quite tacky.
We were first assigned to a room on the third floor directly across from rooms that were undergoing remodeling. Workers were still working at 6 p.m. and dust was everywhere. We asked for another room and they gave us a nice room on the second floor – but we had to wait while they made a key for the room. We moved our own luggage because although we requested a bellman he never appeared – although the hotel was far from busy.
In the room it seemed odd that there was no manual way to operate the lock from the inside of the room. Once you are in the room you have to use your key to lock and unlock the deadbolt lock. Two days later we found how much of a problem this is. We were in our room when someone knocked on the door. When we responded they went away without answering. They had however used the key in the lock. We then found ourselves locked in our room. Our key would not open the door from the inside. When the desk clerk arrived we found that the master key, while it would open the door from the outside, would not work on the inside.
Beyond our room problems the Gran Hotel Pucon is far from grand. It appears to be understaffed and the building and grounds are in need of long deferred maintenance. The pier on the lake is completely broken down and looks like it has been that way for at least a year. The small Hotel Huincahue across the park does not have a view but looked like a better option.
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Date of stay: March 2006
Value
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Yes there is
Estimado/a AleCarnei:
Junto con saludar, damos respuesta a sus consultas; al Casino sólo pueden ingresar personas mayores de 18 años de edad. Con respecto a los restaurantes están abiertos al público en general incluyendo huéspedes.Para utilizar las piscinas el uso de gorro es de carácter obligatorio para todas las personas.
Saludos cordiales desde Gran Hotel Pucón.
"Very safe place, people are very friendly. Ussually they will be truthful in their comments comments suggestions"Read full review
PRICE RANGE
$144 - $243 (Based on Average Rates for a Standard Room)
LOCATION
ChileAraucania RegionPucon
NUMBER OF ROOMS
133
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Frequently Asked Questions about Gran Hotel Pucon
Which popular attractions are close to Gran Hotel Pucon?
Nearby attractions include Plaza de Armas de Pucon (0.2 km), Feria Artesanal (0.2 km), and Centro de Ski Pucón (0.2 km).
What are some of the property amenities at Gran Hotel Pucon?
Some of the more popular amenities offered include an indoor pool, free breakfast, and an on-site restaurant.
Which room amenities are available at Gran Hotel Pucon?
Top room amenities include a minibar, a flat screen TV, and a refrigerator.
What food & drink options are available at Gran Hotel Pucon?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Gran Hotel Pucon?
Conveniently located restaurants include Puerto Pucón, Café Luthier Bistro, and El Camino – Sangucheria & Bar.
Are there opportunities to exercise at Gran Hotel Pucon?
Yes, guests have access to an indoor pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Is Gran Hotel Pucon located near the city centre?
Yes, it is 0.8 km away from the centre of Pucon.
Are any cleaning services offered at Gran Hotel Pucon?
Yes, dry cleaning and laundry service are offered to guests.
Does Gran Hotel Pucon offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Does Gran Hotel Pucon have any great views?
Yes, guests often enjoy the harbour view available here.
Is Gran Hotel Pucon accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.