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Hotel CasaEstablo by DOT Boutique recreates the traditional stables of southern Chile. At the foot of the volcano, with an impressive view of Lake Villarrica. In addition to this, it has a beautiful cascade pool overlooking lake, hot tubs and a sauna, to guarantee a pleasant stay in the magical south of Chile. The guests rooms are spacious and bright, with large windows overlooking the lake, free Wi-Fi, plasma TV and ceiling fan. Hotel CasaEstablo by DOT Boutique is 6 km from the bus station and the center of Pucón, and 109 km from Temuco Maquehue Airport.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Boutique
Modern
Languages Spoken
English, Spanish
Location
Camino Villarrica Km 20 Araucanía, Pucon 4920000 Chile
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I stayed there in February 2020. Excellent boutique family run hotel with each room overlooking the lake. It has a 300 meter hilly driveway right off the main room. Very quiet as it is setback and very relaxing and quite close 3-4 miles from center of pucon. Breakfast is lovely as were all the staff and owner couple. Highly recommend.
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Contacto C, Propietario at Hotel CasaEstablo by DOT Boutique
Responded 9 Feb 2020
Muchas gracias por los buenísimos comentarios. Nos alegramos mucho hayan disfrutado del hotel y de Pucón. Saludos cordiales, Lina y Francisco
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Unbeatable view, good breakfast, very friendly staff. The bad thing is that there is no respect for the elderly, at least they should warn that the room is on the third floor without an elevator. They must improve respect for the elderly.
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Date of stay: August 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The place is 6km away from the center of Pucón and you need to be by car. It is quite comfortable and the atmosphere is quite rural, from the decor to the presence of dogs around. Rooms have no numbers and are sorted by horse breeds. There is an open bar, of the “honest bar” type, but the restaurant serves only breakfast, which is good. I missed more fruit, but it's all right, it's only been two days. Room and bathroom great, with a beautiful view to the lake and a good and attentive service.
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Automatically translated
Date of stay: August 2024Trip type: Travelled as a couple
Room Tip:Há poucos quartos e nos finais de semana o fluxo de pessoas é maior.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The cost benefit is not worth it. Pucón is an expensive city, but paying almost $100,000 Chilean pesos (around R$600.00) per night at this inn, which although called a boutique, is not a boutique hotel, is not worth it. The breakfast is very bad. Even though it's not a buffet, very little is served, you have to keep asking, the owner pretends she doesn't understand, the situation is super unpleasant for a daily rate of this price. The rooms are spacious and comfortable with a beautiful view of the lake, but urgent maintenance is needed, doors fall apart, locks fall off, air conditioning drips, faucet is damaged, the acoustics are terrible, you can hear every conversation in neighboring rooms, in short, at least amount charged, not worth it. We ordered a breakfast box the day before, as we were going on a very early trip the next day, and it wasn't ready; the receptionist packed a plastic bag and put water and very ripe fruit in it, not to mention anything else, there were no sandwiches, we had to ask and she made the inmates just dry bread with cheese. I don't know if it was the owner's bad will or her economy, I just know that it's not worth staying at this inn in Púcon.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great small friendly family-run hotel. Only 10 rooms, all with beautiful lake views. Great breakfast. Self-serve bar (!) based on honor system. English spoken. We got useful excursions tips. Got some laundry done at more than reasonable price. The alley to get to the hotel from the main road is steep but manageable ( except in winter?). Comfortable room with all amenities (but no refrigerator).
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Date of stay: February 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A unique discovery!! Beautiful and very cozy hotel staffed by its owners Lina and Francisco who care about every detail! Idyllic location with wonderful views of the lake, very close to Pucón The rooms are very large, spacious and elegant bathroom. 1000% recommended 🌟🌟🌟
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Date of stay: July 2024Trip type: Travelled as a couple
Room Tip:La subida al hotel está un poquito escondida y es bien empinada.
Es bueno que sepan que el...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I tried very hard to like this property but there are so many failings that I am surprised at the number of positive reviews.
The good points.
- Nice view despite a cell tower in the middle of the view - Nice terrace
Unfortunately that is where the good points end.
The negatives.
- In summer the rooms are very hot - especially the third floor. There is one window and a ceiling fan. If you are willing to leave your door open you might create some cross circulation.
- Television with no English channels. Come on owners, spend a few pesos.
- No screens on the one window which is a big, big problem because if any lights are on a night then every surface in the room is covered with small black insects - non-biting.
- On arrival the total information provided by reception was here is your room and here is the key to the safe. Nothing else.
- There is a restaurant but no menu. The repetoire seems to be fish or beef. Not much else.
- There is a pool - not heated. There are some lounge chairs but only one small sun umbrella. Unless you are a sun fanatic it is a non-starter.
- Many people will not like the driveway. Steep and rough. No problem for me.
- Breakfast is minimal. Two cereals, one sweetened. A few apples one day. No sliced fresh fruit. Two fruit juices. Some meats, cheeses, bread, and sweets. There were some prepared sandwiches of ham and cheese that you could toast. The bread felt stale including those that used end pieces of the loaf. You can get basic eggs - nothing like that is volunteered - you have to have read TripAdvisor.
- Wi-Fi on third floor was either intermittent or on the third day did not work. Reception and management did not seem to care.
Sell this property at $100 USD less and I might recommend but given the shortcomings... I will not return or recommend. Not a boutique property in my wildest imagination.
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Date of stay: January 2015
Rooms
Cleanliness
Service
Trip type: Travelled solo
Room Tip:Avoid third floor. Better yet, stay somewhere else.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from CasaEstablo, Propietario at Hotel CasaEstablo by DOT Boutique
Responded 22 Jan 2015
Estimado Steven, lamentamos no haber podido hacer mas grata su estadía en nuestro pequeño hotel, pero trataremos de recoger sus criticas y mejorarlas. Solo un par de observaciones: nuestro servicio de tv cable si tiene canales en inglés, como CNN y BBC; y como le informáramos, Internet es un problema en la zona, por lo que tenemos 4 dispositivos de 2 diferentes compañías. Muy cordialmente, Francisco Ovalle
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The hotel is located at the top of a hill. It is nearly impossible to stay here without a car. The walk up is a challenge, and there are some unfriendly dogs at a house on the way up (the dog viciously attacked a cat one day on our walk up). Even with a car, it is hard to get up to the hotel because the road is old and broken. The hotel is about a 20 minute drive to Pucon downtown.
Some staff speak some English, while others none at all. The menu at the restaurant is very limited (soup, salads and sandwiches) and doesn't change, so don't count on eating there every day or you will get bored. I wish the staff would have been more willing in assisting to book trips or coordinate things. When I asked about trekking, they told me I had to go online and book it myself.
The facilities themselves are very nice and well kept. The rooms were spacious and had everything you needed for a comfortable stay. They have a great view over the lake.
Overall a descent place but not a place to stay if you don't speak Spanish and/or don't have a car.
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Date of stay: March 2016
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from CasaEstablo, Propietario at Hotel CasaEstablo by DOT Boutique
Responded 30 Mar 2016
Estimada Christina, gracias por enviar este comentario. Te informamos que forzaremos el apoyo con los paseos y excursiones, y a su vez trataremos de mejorar el tema del ingles con nuestra gente, aunque siempre tenemos la mejor disposición de hacernos entender con nuestros pasajeros que no hablan español. Respecto del camino, por fin hemos terminado de reparar las partes en mal estado, así que ahora es menos complicado subir. Y efectivamente es mejor venir en auto, pero no solo por la ubicación del hotel, a 6,5 kilómetros del centro de Pucón, sino que para poder recorrer esta hermosa región. En todo caso, hay servicio de taxis de Pucón, que llegan sin problema al hotel por una tarifa del orden de US$ 10 - 12. Muy cordialmente, Lina y Francisco
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We were a group of 6 friends, so we booked 3 rooms at "CasaEstablo". After our terrible stay at Kunza Hotel & Spa in San Pedro de Atacama in the north of Chile, we arrived at this gem. I can't even think of things that this hotel can do better. I have to say - it's a challenge to get up to it from the main road (the hotel sits on a hill, and the uphill road to it is super steep and rough - so get a couple lessons on manual shift driving before you come!), but, once you've made it, you're in heaven: amazing views over the lake, very comfortable rooms, gracious service, tasty meals, great pool - amazing... We loved it so much that we almost cried when we had to leave... We will certainly be back!
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Date of stay: January 2013
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
Room Tip:Get comfortable with driving a manual shift gear uphill to the hotel! The road is very steep and...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Going up the steep, narrow, poorly paved road to the hotel can be challenging, but once you get there, the place is lovely.
The inn is charming. Our room was large and well appointed, with a big window and a great view of the lake. The bathroom was great except for the lighting. It was overhead, which made for dark faces, so shaving or putting on makeup was a bit difficult. Also the wifi was quite spotty. It worked in some spots, but not others.
The owners were great. They have a small restaurant attached to the hotel, which serves an excellent breakfast and sandwiches and soups at other times. One day our group went to the supermarket to buy dinner. We were missing a few things like mayonnaise, napkins, forks, bottle opener, etc. Our hosts allowed us to use the restaurant and provided us with whatever we were missing, all with a smile and no extra charges. Not many inns would allow that. It was lovely.
We would surely stay at CasaEstablo again.
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Date of stay: March 2019
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
There are more places to choose from in the Pucon area.
PRICE RANGE
$110 - $209 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Hotel Boutique CasaEstablo
LOCATION
ChileAraucania RegionPucon
NUMBER OF ROOMS
10
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