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4.5
#7 of 33 hotels in Pucon
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
We created this project with the central objective of an attentive, kind, warm and emotional SERVICE, where the good traveler will feel the QUALITY that characterizes us in an integral way. Our services son of EXCELLENCE, where personalized attention is paramount. All the above is highlighted in a construction of modern lines, with noble materials such as wood, stone, leather and wool
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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We spent 3 excellent nights at Maki. The room is not large, but it is cozy and has a comfortable bed and good quality linen. The shower is very good. Room 1, in which we stayed, offers a beautiful view of the Villarrica Volcano, which is a great advantage for those who visit the region in search of natural beauty. The breakfast is very good and works on a pre-booking basis, which can be made the night before, as the room is not enough to serve everyone simultaneously. This fact did not affect our stay. By the way, considering that the hotel is small, on several occasions I was addressed by name, which demonstrates the welcome and hospitality of the house. Gonzalo is a very pleasant person and, together with some collaborators, was always willing to help us. Considering that the central village of Pucon is small, the location is perfect. A 5-minute walk from shops and far enough away not to hear the noise of some establishments frequented by young people and open until the early hours of the morning. The garage has easy parking spaces. All in all, an excellent choice in Pucon.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The location of the hotel is great and the parking was useful though there was plenty space on the street too.
The hotel looks really nice inside and outside with a small garden. The staff were nice and helpful.
Though we stayed only one night in this hotel so it was fine for us. However, the room we got was extremely small and to make it worse it had extra single bed inside - there was no literally space to move around and it had very limited space for clothes, etc. It was a busy week in Pucon with international conference and probably better rooms were allocated for guests staying longer, though we would not recommend to book a room for three pax.
The bathroom did not have any heating at all. Though the room was ready for our late evening arrival warmed up with AC while it was close to 0C outside the bathroom was icy cold and the only way to warm it up was to switch on the hot hot shower which is not ideal.
The breakfast was very limited and simple and no any other choice of coffee by filtered. We would appreciate espresso even if for extra charges.
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Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We loved our stay at Maki hotel! The bedrooms were cozy, comfortable, and very nice. The location was great and close to everything in the town. The people at Maki were so kind and helpful, and we loved the large and filling breakfasts. They also had umbrellas which came in handy!
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Date of stay: September 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel looks new in every aspect of building and furniture. I am going to split this review into two parts: InfraStructure and Service.
>InfraStructure: Amazing! We stayed in a room, with a double bed and an extra bed, the space was very comfortable, everything worked very well, a large TV, with high quality sound and image, excellent sound insulation (annulling all street noise), solar screen, blackout screen, air conditioning well dimensioned, lighting project, decoration, laptop sized safe, excellent mattress and pillows, very soft sheets... the only point of improvement for the structure would be to install a place to hang beach clothes and also an extra hook for the 3rd towel.
>Service: In general, it was very friendly, impeccable cleanliness, but the breakfast was mismanaged. I emphasize that this hotel has high-end rate and that our expectation is that it would be perfect in all aspects. During breakfast, 3 or 4 employees are available in a lounge for around 20 guests in a booked 45' slot of time, with this contingent it would be possible to provide a more personalized service (kosher, or gluten free, or vegan, or lactose free...) but these options were not offered. When I asked for an omelette, I was informed that they only make scrambled eggs. Twice I pointed out that the cereals provided were withered, as if the pot was 'topped up' instead of 'fully replenished'. Twice there weren't enough croissants for us, once there was only 1 (for 3 of us) and another time there weren't any in our time slot (and no alternative). But the main point of dissatisfaction was that on a given day we were outrageously and uncomfortable allocated to an improvised area on the sofa to have breakfast, while they allocated a couple of guests and the lady's purse to occupy the table (which seats 4 ) that we use on other days. In addition to the outrage for a hotel with a rate on this level, there was no retraction/compensation on the part of the hotel. So we loved the place, but I would really think twice to be there again.
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Date of stay: January 2023
Value
Rooms
Service
Room Tip:Â There is no elevator, but there are many rooms on street level.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cozy hotel, very quiet and with excellent service. We went as a couple and it was really very nice, the staff was always attentive. The breakfast was very good, varied, with natural juice, homemade and warm bread. Rooms of adequate size and with a small terrace. Very nice place, close to the center, to walk.
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Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Really enjoyed staying in this small hotel. Rooms have balcony, very comfortable beds & good sized bathroom. Spotlessly clean. Breakfast is great. Freshly cooked scrambled eggs to order & cold meats cheese & a good fruit selection. The service is excellent. The staff all did everything possible to help us checking & booking buses, giving us early breakfast. Would definitely recommend this hotel .
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip:Â Ask for a room overlooking the garden. Very pretty.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Excellent hotel. Well located just a couple of blocks from the center and the lake. Impeccable cleaning. It has parking and a delicious breakfast. The room very comfortable. The staff is very attentive and always willing to help with whatever we need. It has a beautiful interior garden
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Really nice small boutique hotel. Best comfort in bed sheets and pillows in all if Chile in our two week tripfor the triple win. Modern and chic design yet rustic and simple. Wonderful breakfast and the service was super friendly and helpful. And then I got a special room service delivery of champagne and charcuterie cheese and nuts for my 65 birthday ! Highly recommended
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Date of stay: December 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nicest staff ever!! The room was very clean, modern, and we liked the way the hotel was decorated (not cookie cutter). We loved the view of the volcano from our room. The staff even helped us with our broken down rental car :). Walking distance to everything! Great breakfast, too!
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Date of stay: June 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wonderful Hotel!! I have visited it 3 times and it always makes me want to return. I appreciate your cordial attention, cleanliness, tranquility, exquisite breakfast and family atmosphere. Everything is perfect!!! Thank you for hosting us. Greetings 🤗 🤗
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hola!
No tenemos traslado desde el aeropuerto hacia el Hotel, pero hay transfer grupales y privados, que puedes contratar en el aeropuerto.
Saludos Cordiales
There are more places to choose from in the Pucon area.
PRICE RANGE
$171 - $222 (Based on Average Rates for a Standard Room)
LOCATION
ChileAraucania RegionPucon
NUMBER OF ROOMS
14
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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