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Jen Singapore Orchardgateway

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277 Orchard Road, Singapore 238858 Singapore
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
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US$119
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US$119
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US$112
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Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Traveller (2564)
360
Panoramas (17)
Room & Suite (655)
What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
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Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 01/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Jen Singapore Orchardgateway
Updated 01/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#43 of 369 hotels in Singapore
Location
Cleanliness
Service
Value
2021 Travellers' Choice Best of the Best
With elevated views of the city and situated right in the heart of Orchard Road, lies JEN Singapore Orchardgateway by Shangri-La. With so much to see, eat, shop, and do, explore the Lion City at ease with unmatched, direct connectivity to public transport and a wide array of shopping and entertainment options right at your doorstep. Unwind with rooftop living at its best with stunning panoramic views, award-winning infinity-edged pool, and elevated alfresco dining. JEN Singapore Orchardgateway by Shangri-La is an SG Clean certified establishment with hygiene and sanitation measures inspected by Singapore Tourism Board’s appointed assessors. The hotel is also among the first in Singapore to be awarded the SafeGuard Hygiene Excellence and Safety Label by Bureau Veritas. JEN Singapore Orchardgateway by Shangri-La is the perfect staycation escape whatever the weather, from rooftop living with stunning panoramic views to elevated alfresco dining, we have a staycation for everyone. Shangri-La Cares – Our commitment to creating a comfortable and safe environment so you can cherish the moments that truly matter.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Taxi service
Business Centre with Internet Access
Conference facilities
Wifi
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Outdoor pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Complimentary tea
Poolside bar
Rooftop bar
Banquet room
Meeting rooms
Spa
Rooftop terrace
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Refrigerator
Flatscreen TV
Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Quiet
Languages Spoken
English, Chinese, Malay
2944Reviews121Q+A100Room tips
Traveller rating
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Popular mentions
Jolly traveler wrote a review Dec 2021
Singapore, Singapore581 contributions132 helpful votes
This hotel is right smack in the heart of Orchard Road. The room is clean and well designed. The service is warm and friendly. Meals are pretty yummy and portions are adequate. My staycation was over the Christmas period.
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Date of stay: December 2021Trip type: Travelled solo
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Response from Hotel Jen Orchardgateway Singapore, Owner at Jen Singapore Orchardgateway
Responded 1 week ago
Hi Lawrence S, Thank you for sharing your 5* experience with us. We are delighted to hear that you have enjoyed the excellent service provided by our friendly team and we are also glad that we managed to make your stay a comfortable one. We hope to welcome you back to the hotel when we are ready to reopen for staycations. Have a wonderful week ahead. Best Regards, Jeraldine Tan, Director of Operations JEN Singapore Orchardgateway by Shangri-La
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Joanne L wrote a review Oct 2021
2 contributions
I was looking forward to a birthday celebration for my 7 year old during the school holiday. Have booked for 2 nights starting 22 Nov after reading great reviews. Unfortunately, I recieved a call on 28 Oct that the hotel stay had to be cancelled due to Stay Home Notice. I was clearly upset as it is only 3 weeks away. The customer service executive, Nikki could only say that they tried to email me on 8 October but my email bounced. I told her that there could not have been any mistake in my email address as I have had numerous correspondences with the hotel for my daughter's celebration arrangement. I was offered no viable alternatives but to cancel/ refund or to defer my stay till Feb next year which is well past the school holidays. I am appalled by the customer service or no attempt in service recovery and worse of all there was no attempt to try contact me when the email bounced (20days!!!!!) so that I can at least try make alternative arrangements. It is truly disappointing with how this matter could have been better managed. So beware of such treatment if you ever consider booking this hotel. Disappointed JLo
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Date of stay: October 2021Trip type: Travelled with family
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krishnakumar wrote a review Mar 2021
Singapore, Singapore3 contributions2 helpful votes
We are really fortunate to get Jen Orchards gateway hotel as part of Singapore SHN. Staff was very polite all thru 14days stay. Service was fantastic. Service personnel was very cooperative and helped to get whatever needed to keep the room clean as there is no cleaning services. Food was really fantastic.
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Date of stay: March 2021Trip type: Travelled with family
2 Helpful votes
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Response from Hotel Jen Orchardgateway Singapore, Owner at Jen Singapore Orchardgateway
Responded 24 Mar 2021
Hi Camper65217157919 Thank you for sharing your 5* experience with us. We are delighted to hear that you have enjoyed the excellent service provided by our friendly team and we are also glad that we managed to make your stay a comfortable one. We hope to welcome you back to the hotel when we are ready to reopen for staycations. Have a wonderful week ahead. Best Regards, Julian Wipper, General Manager JEN Singapore Orchardgateway by Shangri-La
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Kim Chupz wrote a review Feb 2021
Singapore, Singapore1 contribution1 helpful vote
Everything is awesome here, the staff, the food, the location and facilities, is amazing. You can go anywhere from, I mean everywhere, because it's located in downtown and in the famous Orchard Road and also in the top of Somerset MRT station. I recommended that you all should stay in this fantastic hotel Read less
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Date of stay: February 2021Trip type: Travelled with family
1 Helpful vote
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Response from Hotel Jen Orchardgateway Singapore, Owner at Jen Singapore Orchardgateway
Responded 10 Mar 2021
Hi Kimchupz Thank you for sharing your 5* experience with us. We are delighted to hear that you have enjoyed the excellent service provided by our friendly team and our central location. Indeed, we are well-located in the heart of Orchard Road, situated right above Somerset MRT and connected to 4 major shopping malls with a 24-hour Japanese Supermarket. We hope to see you again soon. Best Regards, Julian Wipper, General Manager JEN Singapore Orchardgateway by Shangri-La
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Hotel reporter wrote a review Feb 2021
Singapore, Singapore52 contributions15 helpful votes
+1
I checked out of Hotel Jen Orchard Gateway today and want to thank the staff for all their hard word. Also, I have to say, and this is because we all have different tastes, I didn’t like the food that was offered - so after a few days rather than waste it decided to stop it. The hotel then offered salads and oh my goodness they were amazing! So if you are in this hotel, and struggling with the food, speak to them and ask for fruit salad for breakfast and salads for lunch/dinner - enjoy!
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Date of stay: February 2021Trip type: Travelled solo
2 Helpful votes
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Response from Hotel Jen Orchardgateway Singapore, Owner at Jen Singapore Orchardgateway
Responded 10 Mar 2021
Hi HotelReporterSG Thank you for sharing your 5* experience with us. We are delighted to hear that you have enjoyed the excellent service provided by our friendly team and we are also glad that we managed to make your stay a comfortable one. We hope to welcome you back to the hotel when we are ready to reopen for staycations. Have a wonderful week ahead. Best Regards, Julian Wipper, General Manager JEN Singapore Orchardgateway by Shangri-La
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PRICE RANGE
US$153 - US$276 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Hotel Jen Orchardgateway Singapore by Shangri-La
LOCATION
SingaporeSingaporeSomerset / Orchard Road / Orchard / Central Area/City Area
NUMBER OF ROOMS
499
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Frequently Asked Questions about Jen Singapore Orchardgateway
Which popular attractions are close to Jen Singapore Orchardgateway?
Nearby attractions include Trapped Escape Room Singapore (0.3 km), Lockdown Escape (0.09 km), and Orchard Road (0.1 km).
What are some of the property amenities at Jen Singapore Orchardgateway?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Jen Singapore Orchardgateway?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Jen Singapore Orchardgateway?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Jen Singapore Orchardgateway?
Yes, parking is available to guests.
What are some restaurants close to Jen Singapore Orchardgateway?
Conveniently located restaurants include Lawry's The Prime Rib, Joie by Dozo, and The Curry Culture.
Are there opportunities to exercise at Jen Singapore Orchardgateway?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at Jen Singapore Orchardgateway?
Yes, dry cleaning and laundry service are offered to guests.
Does Jen Singapore Orchardgateway offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Jen Singapore Orchardgateway?
The staff speaks multiple languages, including English, Chinese, and Malay.
Are there any historical sites close to Jen Singapore Orchardgateway?
Many travellers enjoy visiting Battlebox (0.9 km), Fort Siloso (5.9 km), and Emerald Hill (1.1 km).